Workfront Software


 

Workfront (formerly AtTask) is a software solution that allows marketing teams and other departments to prioritize, route, manage and report on all of their work—from large projects to small, ad hoc requests. 

With more than 50 standard reports and the capability to customize to each organization's unique needs, the platform provides visibility into the entire work life cycle, ensuring projects finish on time and within budget, and that all stakeholders stay in the loop from start to finish. 

This scalable solution gives companies a 360-degree view of their operations, helping every member of the organization, from account managers to executives, to communicate, collaborate, assign work, track deadlines, allocate internal and external resources, check status updates, deliver work, manage reviews and approvals and increase personal and team productivity. 

Workfront provides a solution that can be tailored to suit businesses of any size and type, from small marketing agencies to enterprises. It's also suitable for IT teams, architectural firms, accounting businesses and consulting services.

 

Workfront - Assignment recommendations
 
  • Workfront - Assignment recommendations
    Assignment recommendations
  • Workfront - Custom dashboards
    Custom dashboards
  • Workfront - Gantt portfolio
    Gantt portfolio
  • Workfront - My work queue
    My work queue
  • Workfront - PM portfolio milestones
    PM portfolio milestones
  • Workfront - Agile story board
    Agile story board
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

354 Reviews of Workfront

 

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Software Advice Reviews (106)
More Reviews (248)

Showing 1-20 of 106

Jessie from Life.Church
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Getting Better Everyday

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They are adding features every few weeks. It's changed so much in the past few months definitely a product worth looking at for your organization.

Cons

The ability to use their mobile app in the field needs work. You only have access to certain features.

 
 

Gurdial from Sun softwares
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use can be used by a large as well as small organizations .used for manipulating and organizing records.

Cons

It's cost is quite high.its difficult to understand some features. Cant be used by very small business.

 
 

Neha from Sun softwares
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

review for workfront

Ease-of-use

Functionality

Product Quality

Customer Support

Users can access a library of standard reports or customize them to meet an organization’s needs. Workfront offers tools to help visualize the work lifecycle so users can maintain project schedules and budgets.

 
 

Mandee from Fujifilm Medical Systems
Specialty: Other Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Good tool, great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Enjoy using Workfront for day to day project management. There are some great tools available to assist, not only the Project manager but also the team members.

Pros

Enjoy the ease of timesheet reporting and deliverable tracking

Cons

I do not see any user friendly process for lessons learned tracking.

  Response: Ben, Workfront

Date: March 2017

March 2017

 

"Thanks for taking the time to write a review. We appreciate customer feedback and we're glad to hear you're having a good experience! If you ever need any assistance and are not sure who to contact, please feel free to reach out to our Customer Care team at 844.306.4357. We appreciate your business! "

 
 

Jacqueline from SCM
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Workfront review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We can communicate quickly and consistently all while maintaining standards through the use of templates. We have been able to leverage the reporting tools in our favor, but there is definitely room for improvement.

Pros

Resource Management
Capacity Planning
GANTT Charts
Online Proofing

Cons

Some custom reporting limitations
a bit pricey

  Response: Ben, Workfront

Date: March 2017

March 2017

 

"Thanks for taking the time to write a review. We appreciate customer feedback and we're glad to hear you're having a good experience! If you ever need any assistance and are not sure who to contact, please feel free to reach out to our Customer Care team at 844.306.4357. We appreciate your business! "

 
 

Alan from Ftech int.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

User management helps with permission levels

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Assigning permissions for various users can be managed within Workfront. Our executive team have full rights while other people have limited rights to work on their projects only. It helps securing information from our team. Security is a key feature with WorkFront.

Cons

performance needs to be improved. Query execution time needs to be reduced and queries needs to be optimized.

Advice to Others

Works as expected always and helps us managing things easily.

  Response: Ben, Workfront

Date: March 2017

March 2017

 

"Thanks for taking the time to write a review. We appreciate customer feedback and we're glad to hear you're having a good experience! If you ever need any assistance and are not sure who to contact, please feel free to reach out to our Customer Care team at 844.306.4357. We appreciate your business! "

 
 

Ben from Kuali, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Powerful project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Workfront for two years and was continually amazed at how feature rich it was. The Very extensive backend to manage resources, evaluate budget usage, forecast completion timelines, etc. However, it wasn't the easiest to use... mainly because there was so much functionality it was hard to get your head around it all. However, while I was using it they released a "team home" product that allowed you to give certain "light users" a frontend that had less functionality but everything most basic users need. This was a great decision of theirs as it truly helped with user adoption.

Pros

Very powerful software! Rich gantt charts, resource/capacity planning, etc.

Cons

Sometimes too hard to use because of how to feature rich it is.

Advice to Others

If you're a power user and have a dedicated project management team, then this is the software for you!

 
 

Juan Esteban from MVM
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Workfront at MVM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Workfront is an amazing tool that we have used a lot in our projects. With this tool, we have been able to do our duties easier than other tools. Also, it's simple to have a view of the current status of your projects everytime that you need. Definetely, it was an Smart desision having bought Workfront.

Pros

Easy to use

Cons

Sometimes, We have had problems with the availability of the tool.

Advice to Others

If you want to have a great project management system that has all the things you need to be successful with your project, I would say Workfront is perfect for you.

 
 

Cody from Auburn University
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great if you are accustomed to Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is excellent for those who have worked with Salesforce. The product generates those same reports and material that you become accustomed through Salesforce. Additionally, it is great for document retention. The dashboards are also incredible feature. Once again, it is definitely a Salesforce type platform, so it may take time to get used to, but these are great features.

Pros

Dashboards, document retention

Cons

Customer support

Advice to Others

Make sure you request a demo before going in head first!

 
 

Kevin from Visa
Specialty: Other Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Works fine, but can be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I used to use it to track projects I was working on at a marketing agency. I also used it for keeping track of my time. I used it around the time it was transitioning from AtTask to Workfront. The transition brought some good changes but I still think more can be done. The user interface wasn't very sexy. We constantly had issues with replying from emails and having them show up on the task/project.

Pros

Managing my time sheet was pretty easy to do. I liked being able to customize my notifications.

Cons

The default settings for notifications was annoying. I believe they were all checked which meant I got an email every single time anything about the project was changed. I think the user interface can use a facelift.

Advice to Others

It's a good product for tracking projects but I'm sure there could be something better out there.

 
 

Pieter from Me
Specialty: Marketing
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

The Lion

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I used this tool working for an agency and we set it up for a very large client.

There are many features. We changed things weekly to get consistent reporting and needed items. So it can be customized to fit any organization.

I would say there is a learning curve but once you understand what you're looking for the tool will hum.

Pros

the unlimited functionality
overall project views

Cons

Getting started
getting things fine tuned

Advice to Others

Figure out how you want to see and report on things and build it off that

 
 

Jerry from Ricoh
Specialty: Accounting/Taxes

September 2016

September 2016

Enterprise level project management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

This is truly an enterprise level of project management tool. The feature sets covers the whole life cycle of the project management, from roles responsibility, planning, scheduling to task level management. The user interface is rich and easy to use once you are used to it. The collaboration functions are nicely designed and works very well.

Likes Least

The price is quite higher than other project management tools. The learning curve is bit steep if you want to use it efficiently.

Recommendations

Start with the trial and get familiar with the UI. Use the more advanced features, like APIs, only after you have a good understanding of how the system works.

 
 

Eugene from Bitshop
Specialty: IT Services

May 2016

May 2016

Good for managing my company projects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like free trial. So used it to examine all features.
Also it is on mobile devices like iphone or ipad.
Dont need to use email to communicate with co-workers.

Likes Least

Don't include Windows phone app.
Assigned Support Engineer costs too high.

Recommendations

I suggest to use the Agile Burndown Chart to plan your project in this software.

 
 

Matthew from Connect Networks
Specialty: Accounting

March 2016

March 2016

Fantastic program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The thing that I like most Workfront is that there is really easy to use UI

Likes Least

There isn't much to not like here. I think that once you use it you'll see that it is the best out there.

Recommendations

I would tell current users that we need to make sure that they read the manual to get started

 
 

Tanmay from Grant Thornton
Specialty: Accounting/Taxes

November 2015

November 2015

Good Tool for project management

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Provides enterprise-level project management and work management. Supports roles with different permissions levels. Customizable. Open API. Sharepoint integration offered. Has version control.

Likes Least

Chat app or timer not included. High cost for expert advice. not so great for prescheduling projects or planning.

Recommendations

Little high in pricing, good for project management at Task level

 
 

Tim from Warburtons Ltd
Specialty: IT Services

October 2015

October 2015

Workfront is an innovative solution to resource and task management.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor provide clear focussed definition sessions, shaping the solution and the business requirements, but where they excel is their quick delivery approach, spinning up your environment quickly, and a 2 to 3 week consultancy later your up and running.

The product is flexible, and becoming more flexible by the release, tailor to your specifics but utilising standard functionality which is user friendly and easy to use.

Likes Least

They could probably provide some more advanced tutorials into supporting resource planning, and portfilios but the initial training provided through their sites are good.

Recommendations

Have a look at it and see for yourself. But it is a quick solution to some basic problems in the office. It will also support a staged implementation of functionality, which works well for companies slow to change.

 
 

Jonathan from McKesson
Specialty: IT Services

October 2015

October 2015

Workfront Makes Your Worklife Easier

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product has fantastic reporting, customization and is easy to pick up quickly. The education and support are also fantastic! I typically get an immediate response whenever I have an issue which is rare! The education and training portion of Workfront helps get people up to speed on the tool quickly. Trainers will address any ongoing pain-points that may come up that are relevant to how your group uses the tool.

Likes Least

I'd like to see greater amount of customization to the email messages that go out as alerts to users.

Recommendations

Talk to as many others as you can find who use the tool to get their candid feedback.

 
 

Tad from Moe's Southwest Grill
Specialty: Advertising & PR

September 2015

September 2015

It is very comprehensive and easy to use. A+++

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I love that we can house the creative on the site that way we have one location to go to and find all communication on projects, edits, and current creative to easily share with our external partners.

Likes Least

I do get a lot of email alerts and its hard to keep track of all of them. I wish there was a way we could flag important action needed emails.

Recommendations

Take the time to train your team so everyone is on the same page. This tool can really help out the communication with your team when used properly.

 
 

Carmen from Green Hat
Specialty: Marketing Services

September 2015

September 2015

Still learning after 2 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It allows you to see how a project is going financially and timeframes. It also allows you to Collaborate with clients and store documents all in one place.

Likes Least

Reporting is not suited to our needs particularly where multiple assignees to one task. It is difficult to project properly without this type of reporting being available and broken down by assignee.

Recommendations

I think you need to understand the system properly BEFORE you start using it. You need to understand what it is capable of doing so you know how to set up a project and understand it's capabilities.

 
 

Michael from eXplorance Inc.
Specialty: IT Services

September 2015

September 2015

Workfront offers incredible flexibility and reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I absolutely love the user interface and the ability to customize layouts to display exactly the information my users need to get their work done efficiently. Allowing field editing inside views and dashboards is pure genius. Creating custom forms is easy and gives me the flexibility to collect all of the information needed for tasks, issues, projects, requests, etc., and the ability to update these as my company evolves. Reporting is very powerful and we are now using charts and graphs to quickly identify projects and tasks that need attention.

Customer support and other services like training, webinars, consulting, user forums, etc. are all top rate. LEAP 2015 was truly impressive and I highly recommend attending LEAP 2016 (I know I'm looking forward to it!)

Likes Least

Nothing major comes to mind. There were a few UI-related features that I felt were missing, but the most important ones (to me) have been addressed. Occasionally there are some minor bugs after a software upgrade, but they are always fixed very quickly.

Recommendations

Ensure you have someone who has the time to learn the system and administer it properly. The software is very configurable and spending some time optimizing it for your business processes will increase adoption and value. The software is great, but it's important that everyone uses it properly, which means a good understanding of requirements, use cases, etc. should be made before implementation.

 
 
 
Showing 1-20 of 248

Romy from NetPress GmbH, Inbound & Content Marketing Agentur
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

A really compact software for project management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can shedule all tasks of a project, assaign it to collegues, collect all costs and working times, days to start and finish tasks, problems, and many more. It's easy for the finance team to see wheather a project is profitable or not.

Cons

You really need a workshop to implement it in your company. It's a complex software and not intuitiv in using. Some features are still missing like restore a wrong deleted task but they are working on it.

Source: Capterra
 

Grant from New Era Cap

July 2017

July 2017

As a brand new user I think Workfront is a fantastic program for managing time and workflow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My favorite things about Workfront is the ease of use and that I'm able to see if all my tasks are one schedule.

Cons

I found the implementation process very time consuming and would have preferred to get more hands on experience before choosing settings.

Source: Capterra
 

Kenny from LDS ICS

July 2017

July 2017

Developing integration with this software is a challenge but not impossible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there is a very extensive api that gives you access to most every aspect and set of data in the system

Cons

My biggest complaint would be the immediate deletion of things when users delete them. Our organization needs a trail of everything that goes.

Source: Capterra
 

Ramin

June 2017

June 2017

Review for Workfront

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows us to create projects and get specific people allocated to the task. flexible, vital and useful program.

Cons

here are some peak periods where the system runs slower than we like. Defect Tracking and graphical reporting

Source: GetApp
 

Marcellus from LCS Europe
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great tool and great team that stand behind the tool and the customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidated, centralised intelligence on the projects and pipeline.

Pros

Provides a platform that allows a smaller business team or PMO to provide big and powerful reports and insights to decision makers without end users having to be experts.

Cons

Reliance on daily input of data from teams. Teams that are unable (or unwilling) to provide daily updates take away from the impact of the product.

Source: Capterra
 

Oliver from Procure4
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

We installed Workfront 7 years ago and to this day it is still an integral part of our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of project progress. Cloud-based document storage. Reporting functionality.

Pros

Reporting functionality is fantastic. Is able to give us visibility of so many different things that we need to monitor and act on for each project.

Cons

Not able to store historical data in the same way as current-state data for the purposes of monthly comparison e.g. savings figures on a project

Source: Capterra
 

Agneta from Aetna International
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

From a constant stream of chaotic, seemingly unstructured requests to a streamlined intake of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having a singe route for the marketing operations team (our internal agency) to take in work has created more structured, more consistent intake so work can be assessed more easily. It has completely stopped requests getting stuck in peoples email inboxes or sent to the wrong person.

We now also have greater visibility of projects and requests. Can asses the type and volume of work so we can schedule resources easier and plan for future recruitment better.

Pros

It has broad functionality and follow typical project management flows and tools such as agile and different project views.

It is rich enough to run complex projects and you can simplify it to make it easier to use for users that have no or limited project management experience.

The system administrator can do most, if not all, configuration so you keep control of the system in-house without needing consultancy.

I particularly like that you can report on all fields in the system, even against custom forms, so if you have a non-standard project need you can report on it.

Cons

Out of the box there are no templates or workflows, which means you start from scratch. There would be nice to have had some basic flows to start with.

Some of my colleagues in the marketing team found the broad functionality, needing to access different screens to do different work, quite intimidating. This can be solved with custom dashboards, but as a project management tool designed for marketers (who don't usually have project management training) having an out of the box 'simplified view' would be good.

Source: Capterra
 

Lauren from Adam Matthew Digital
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Wouldn't be without it now. It is vital for our project management and data analysis for planning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visibility and transparency across our projects (10 per year), more accurate information for resource forecasting and project planning.

Pros

Personally, reporting is the most useful for me. I run reports daily to glean information for resourcing and future project planning. For our editors, the project plans are vital to manage 100s of tasks in one place and assign work to their team members.

Cons

It can be slow and temperamental at times. Dragging and dropping tasks is a no-no! You never know where it will end up! It is largely intuitive but I have found that it is only by trial and error that I have learned how to ask for what I want to see in reports. Not always immediately obvious. Updates can affect reports also and render them useless / not working as they were before the update.

Source: Capterra
 

Michelle from Arcadis
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Helpful and positive company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick turnaround in producing templates / projects to the users

Pros

Dashboards are a dream to configure without a developer. Software is very easy to train with to internal and external users.

Cons

Restrictions on reporting, but this is an area Workfront are focusing on so excited to see the roll out.

Source: Capterra
 

David from University Hospitals of Geneva
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

We are using the product in an hospital environment for 4 years for every kind of project.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We could register all projects in our institution and could supply dashboards to our top management.

Pros

Very high communication capabilities: very advanced tools for designing and customizing dahsboards.
Strong capabilities in defining customized forms (custom data)
Vey advanced API interface (we used them to interface Workfront with 4 different products)
Powerful setup capabilities which are really great.
The product is very felxible and can match any kinds of project types.

Cons

The learning curve is quite high if you want to take benefit of all the powerful capabilities.
The product has currently two GANTT charts (a legacy one which has an advanced graphical designer built in Flash with no evolution, and a new one in HTML). The new one is simple and promising but needs further graphical enhancements. There are on-going implementations.

Source: Capterra
 

deborah from GL assessment
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

The software enables me to see everything I want to see, all in one place.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and intuitive. great customer support and immediate response if I have a problem. This is then followed up with emails. all in all, I am very happy with this software and support.

Cons

hard to find something I don't like, but error messages don't explain well enough what I have done wrong!! this is common with software, so is not an isolated problem, but is frustrating. Ideally it would code the error but then tell you how to put it right.

Source: Capterra
 

Robert from Dyson IT Ltd
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

The system has been very flexible allowing us to adapt to different project management requirements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to quickly show the executives current state of projects. Can customise Workfront to many different applications

Pros

Great flexibility with Custom Data, API seems to work well and is quick, Reporting can allow us to access data quickly

Cons

No apps on reporting. iPad app is bad. Technical support can be difficult to escalate issues. No Web Hooks, no automated workflow options. Resource planning doesn't work for teams rather than job roles

Source: Capterra
 

Natalie from GL Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Am a real advocate of Workfront.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visibility, accountability and realtime project status

Pros

It provides a user friendly way of obtaining project visibility and also drives accountability across delivery teams. I was responsible for lobbying for Workfront within our business and this has shown clear benefit and results.

Cons

Reporting could be more user friendly; would be great if dashboard views could be replicated as reports that could be distributed as PDF's for example. Being able to cut and splice project data would be a powerful sell to key stakeholders.

Source: Capterra
 

Jenny from Freshfields Brackhaus Deringer
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

use to gain a view of projects across the firm but challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has increased the visibility of projects across the firm. Also, allows us to gather our monthly status reports via the tool.

Pros

its a collaboration tool for project management with the possibility of resource capacity planning.

Cons

Current report functionalities do not provide adequate flexibility. With limited resources I'm the only admin and I'm not technical but it would be good to be able to do some basic API myself. Difficult to reconfigure the tool following structure changes/a lot of resource changes.

Source: Capterra
 

Darren from RRD
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Only just begun deploying the product, but all engagement so far has been very impressive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really like the UI, ease of use and overall user experience of the system. Really like the UI, ease of use and overall user experience of the system.

Cons

We have only begun deploying the platform so have yet to establish areas for improvement. We have only begun deploying the platform so have yet to establish areas for improvement.

Source: Capterra
 

Thomas from Supply Point Systems
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Workfront is a feature-rich product that will allow us to track multiple projects effectively.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our team gains visibility across projects throughout the company, which is something we did not have previously.

Pros

I really enjoy the access level controls and customization of the product. I find it very useful and a one-stop-shop in terms of a product.

Cons

It can be quite difficult to train a new Plan license user due to the multitude of parameters. There are some additional features that would be nice to add and it seems they are becoming more responsive to those requests.

Source: Capterra
 

Victoria from Interserve
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Workfront helps to make processes more efficient and provide visibility for our portfolios

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Portfolio and project visibility and the ability to track resource costs.

Pros

The reporting functionality makes it easy to extract information. The functionality around resourcing, project planning, timesheeting makes project costs and revenues transparent.

Cons

It is not always possible to make all of the customisations that you would like although there is an idea exchange where you can suggest changes and these are used to drive future enhancements.

Source: Capterra
 

Glyn from Bakkavor

May 2017

May 2017

Workfront has allowed us to gain greater visibility of all our project work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting ability of the tool enables us to see far more than we were ever able to do. It's also really flexible.

Cons

Lack of programme management functionality. It feels like there is a big gap between portfolio and project

Source: Capterra
 

Martin from Grant Thornton UK LLP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Ease of use backup up by a great support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of project creation
Security model enables the configuration and control of what customers see and can use
Very clean interface

Cons

Unable to add company logo on reports - this should be fairly easy to do as we already have to ability to store Company Logos.

Source: Capterra
 

Katie from SmartBox Web Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Complex but complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WorkFront seems to have a lot of reporting capabilities and has great functionality that helps managers see the workload of their team IF the manager is willing to input and keep up a lot of detailed information. However, this is not as user-friendly or as intuitive as other software programs I've used. The staff seem to be good about building out personizec features and reports for the company but I haven't dealt with them so I don't know how easy they are to work with or how quick of a turnaround time they've had. This is not made to be a multi-use program meaning it's made to manage tasks and employees' time and workload but not document storage, communication portal, or for front facing the customer. It is a complex software, which means it can do a lot but it takes a lot of time to get to know it and use it well.

Pros

Details that are recorded

Cons

Complex with a large learning curve

Advice to Others

Do the training courses and start slow. Getting details right the first time will help a lot.

Source: Capterra