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Overall customer rating: Customer rating:

 (10)

 (19)

Recommended by: Recommended by:

40% of users

94% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“This product made everything available at the click of a button using one program. It was a great tool to manage accounts while being linked to each transaction.”

- Jason Knapp, Warren General Hospital

“Unbeatable [and] very intuitive user experience. Lots of application modules. Lots of feature functionality. Oracle is committed to continuously improve JD Edwards which gives customers best ROI.”

- Madhav Garikapati, KPIT

Most negative review: Most negative review:

“It doesn't work all that great with other ERPs. On the chance that it does work, there are quite a few issues that come along with it.”

- Joel Cantu, Walco International

“The learning curve is pretty long; it needs a long time to study and hands on experience if you want to be an expert.”

- Frank Lin, Velocity Technology Solutions

Pricing:

How it's priced: How it's priced:

Cloud-based and on-premise deployment: SAP is available as a cloud-based solution; you pay a monthly subscription fee for each user login. It is also available for on-premise deployment; you pay an upfront, perpetual license fee for each user login.

Cloud-based and on-premise deployment: Oracle JD Edwards is available as a cloud-based solution; you pay an annual subscription fee for each user login. It is also available for on-premise deployment; you pay an upfront, perpetual license fee for each user login.

Contract term: Contract term:

Cloud-based and on-premise deployment: SAP requires signing a perpetual license agreement upfront for on-premise deployment. No contract is required for cloud-based deployment.

On-premise deployment: Oracle JD Edwards requires signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

Additional fees apply for implementation and training through a partner.

Additional fees apply for implementation and training.

Recurring costs: Recurring costs:

Fees apply for maintenance and premium support.

Fees apply for maintenance and support.

What does it cost?: What does it cost?:

Applications:

Accounting: Task management:

Customer Relationship Management: Customer Relationship Management:

Manufacturing: Manufacturing:

Supply Chain Management: Supply Chain Management:

Enterprise Asset Management: Enterprise Asset Management:

Order Management: Order Management:

Project Management: Project Management:

Ease of Use:

Overall customer rating: Customer rating:

 (10)

 (19)

Most positive review: Most positive review:

“I liked the ease of navigation. It is nice to swap screens without losing information.”

- JoAnn McDonald, Cattlemans Vet Supply

“The user interface is very modern with process flow driven menus.”

- Paco Neiro, Lodestonel

Most negative review: Most negative review:

“SAP looks and feels like a piece of outdated software, although I believe that it is not. It is hard to navigate unless you know all of the Transaction codes that you need to use.”

- Stormy Williams, Precision Completion and Production

“I can’t always get all the information I would like easily. Sometimes I have to do work arounds.”

- Cheryl Fuqua, Jawonia Inc.

Support:

Overall customer rating: Customer rating:

 (10)

 (19)

Most positive review: Most positive review:

“Their program support is always very helpful.”

- Jason Knapp, Warren General Hospital

“Customer support is really awesome. They are quick and provide full knowledge and solutions for the issue.”

- Praveen Dagur, Eone Infotech

Most negative review: Most negative review:

“I couldn’t say much negative about this software; however, the only thing I can think of to be improved is the training manuals.”

- Elena Arnett, YSBC Svcs.

“Support from vendor is pretty poor. Enhancement requests stay pending for years. Support requests go on for months, and in the end, get closed when a new technician enters who has no idea of the background.”

- Rambo Jacob, Drake & Scull

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

Online case submission included in purchase of support plan.

24/7 Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

Training and/or implementation can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.