TrueERP

RATING:

4.0

(49)

About TrueERP

True ERP is an operations management suite available in both cloud-based and on-premise formats which caters to SMB enterprises like wholesalers, construction firms and retailers, along with others. True ERP contains several different features to help streamline processes. The system’s accounting feature provides charts and graphs through real-time reporting, so users gain access to graphical representations of data. The CRM module helps sales teams track responses, document customer histories, and even generate customer satisfaction reports. Through the program’s Electronic Data Integration (EDI), files can be imported and exported in various formats. The solution can also integrate directly with Google Analytics. True ERP’s inventory control feature shows current...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
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TrueERP Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for TrueERP

1 - 5 of 49 Reviews

Jenny

Wholesale, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

ERP has helped us organize and is a true time saver!

For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.

PROS

I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!

CONS

Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.

Sharon

Chemicals, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Software ease of use

We generally use ERP for our work flow, accounting and payroll and all functions work well for our business. It does not take too long to induct new staff in the use of ERP.

PROS

I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.

CONS

There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.

Zachary

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2021

DO NOT BUY True ERP

Very poor, after paying my $10,000 yearly fee for 10 users, we have decided to go back to Quickbooks at the end of this year. We really switched over to ERP for advanced pricing, the problem being is sometimes it works sometimes it doesn't. We have went over this with them multiple times and in fairness to them they have attempted to fix some of these issues and have fixed some. The underlying problem is when they fix something, something else breaks.

PROS

If all of the functions worked properly on a regular basis, it has all of the components to be a great software for the most part.

CONS

First and foremost they claim they are an enterprise program and when we opened up a store with a different tax code, the were unable to charge multiple sales taxes. So instead of saying that was something they missed, they force me to pay $1,500 in order to get that change. All support is based outside of the US, so you are either getting up really early or staying really late as they do not operate between our normal business hours.

Reasons for switching to TrueERP

For advanced pricing models.

Ines

Packaging and Containers, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2017

Great for accounting!

I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.

PROS

It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.

CONS

That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.

Kelly

Building Materials, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2019

I find ERP to be user friendly

PROS

I have been using ERP for 15 years and have found it to be user friendly and has met our business needs. Whenever I have a basic question that needs answering, I am able to call support and generally my questions are answered.

CONS

On the other hand, whenever my questions become more technical and more in-depth, I find that my questions aren't answered straight away and I end up chasing them for a response. The questions aren't always rectified.