Cvent Event Management Software


 

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.

 

Cvent Event Management - Budget summary
 
  • Cvent Event Management - Budget summary
    Budget summary
Supported Operating System(s):
Web browser (OS agnostic)

162 Reviews of Cvent Event Management

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Carragh from Sacramento State
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Positive, intetegeated into our organization fairly seemlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

Website builds are fairly easy. Easily communicates with crowd compass and the onsite solutions, including badge printing.

Cons

It is not intuitive. You Change a setting and then the next day you can't remember how you did it. Also once you make a change on a website it is final. You can't revert back. I know this will change with Flex.

Source: Capterra
 

Sarah from The Pew Charitable Trusts
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Cvent makes it so easy to set up and manage an event!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Very easy to navigate from start to finish. The customer service is amazing and they are there to help find the answer/walk you through the process. You can literally ask them anything.

Cons

When you start integrating other software into Cvent (travel agency, etc.) it gets a little tricky!

Source: Capterra
 

Danielle from Netsmart

July 2017

July 2017

Cvent is flexible, powerful, and on the cutting edge!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

I love that the tool is flexible enough to meet any complex need we have. The company is also always improving their software and expanding their reach to areas we will need help with in the future. Support is great - community for self-help, IM for quick help, call for more complex issues 24/7 which is crucial when onsite.

Cons

The tool can become a little complicated because of how customizable it is and some features look a little out-dated - but new releases solve for both of these problems.

Source: Capterra
 

Diana from Sheraton Puerto Rico
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Great technology for venue sourcing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Very easy to use. Cvent has many reports that help me manage the leads we receive. I really like the pre-populated responses for frequently ask questions

Source: Capterra
 

Jan from Surgical Care Affiliates
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Always learning new things in Cvent. Amazing what a complete package it is - way more than expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Support

Boosting my confidence, networking at Cvent CONNECT, learning more each day.

Pros

Knowledge and Expertise of their Support Teams.
Cvent Community is another avenue to learn more.

Cons

It is a little difficult to navigate through if you are not familiar with the terminology and the HTLM coding is difficult to get around.

Source: Capterra
 

Lucy from Early Intervention Training Program at the University of Illinois
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I struggled with 'user friendly', at first...I've since learned to navigate and am happy with CVENT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The ability to collect data regularly and consistently.
To readily access that data.
The potential to further collect data significant to our non-for-profit organization.
We are far ahead in our ability to create comprehensive reports than we were prior to Cvent
The ability to monitor our registration processes with the added assurance of its accuracy.
The ability to collaborate with CVENT and PayPal in the events' registration payment processes

Pros

Even at the minimum defaults, the overall presentation of an event is highly professional.
As a non-for-profit organization driven by data, the data this system has the potential to collect is phenomenal.
The payment process and financial reporting is also easy to use and a huge timesaver.
The support services are the absolute best I have experienced.

Cons

Not as intuitive as I expected
Registration Types do not auto-alpha when translating from selecting registration types to posting them on the event webpage
Would like more options for customizing conference sessions and collecting/reporting the registration data
Would also like to see templates for non-for-profit organizations

Source: Capterra
 

Mitchell from Budd Larner, PC
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Have used for many years. Always a positive experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

attendee management

Pros

Makes event registration less time-consuming. Allows attendees to register online. Great for managing lists of invitees.

Cons

Some back-end set-ups are confusing. Especially if multiple sessions at different dates and times and locations.

Source: Capterra
 

Lisa from Raymond James Financial
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

I am a meeting planner that manages events from end to end. I have been in CVENT since January 2017.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I manage 20 meetings a year and I find the software easy to use and my stakeholders are pleased with the websites.

Pros

We jumped right into CVENT without much training. I was able to build a site relatively fast and without much distress. When I did have problems, the customer service and website support is really fantastic.

Cons

No dynamic reports without having to add a user and have a password. I think setting up housing is a bit confusingz

Source: Capterra
 

Debra from AAMC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Cvent allows for less hands on interaction from attendees needing help with his/ her registration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support

I can work at my own pace. I can run or set up multiple reports. Parked reports for others to see/run on their own.

Pros

It's easy to navigate and build events. I like that ig I need assistance with something, I can look it up in the Community or contact Cvent Support.

Cons

Not having full control over editing emails, i.e formatting columns or tables within emails. I would like to have a better understanding of this.

Source: Capterra
 

Danielle from Adventist Health

June 2017

June 2017

Very helpful in streamline attendee management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to house attendee information in one location. Reporting functionality is amazing and helps relay data.

Cons

Soooo many options, at times can be overwhelming. As a new user it can be difficult to determine what is and isn't needed.

Source: Capterra
 

Gail from Westmont Hospitality Group
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Very ease to use, great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

informative

Pros

The ease of use of the system is wonderful. Very organized, sections are easy to find, use and understand.

Cons

From a supplier side, I wish there would be many areas when a planner submits an RFP that would be mandated. Some leads come through with so little information it's challenging.

Source: Capterra
 

Amy from Visit Lubbock

June 2017

June 2017

Cvent has made some great changes over the last couple of years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

Ease of use has significantly increased, and they have recently integrated with our CRM. They offer webinars on a regular basis which helps with the on-boarding of new team members.

Cons

Up until the recent CRM integration it required a lot of duplication. I wish that on our city page we could link to our external website. At times it can be a bit hard to navigate the system.

Source: Capterra
 

Amber from PPI

June 2017

June 2017

The registration process for our events was very manual before CVENT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The registration process for our events was very manual before CVENT... Everything from event promotion, getting the information to all the attendees in an organized and timely manner, reporting, budgeting, badges, payments, and much more is all handled in one place. It allows me to focus more on the actual event!

Cons

When we first purchased CVENT, it took quite a bit for me to learn how to use the system... You need to be willing to invest the time into learning the system but it's well worth it.

Source: Capterra
 

Crystal from Fox World Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Solid product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support team is great. I like that all of our information has been integrated into one technology platform.

Cons

Challenges with utilizing software a third party planner to integrate all clients; some challenges with revising hotel proposals after sent/best practices

Source: Capterra
 

Deanne from CA/NV Credit Union Leagues

May 2017

May 2017

Overall this is an excellent system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is robust and can connect with other systems almost seamlessly and it provides planners with the ability to to control their events and provide clear ROI reports.

Cons

You can only use one email per event. If I want to have a sponsor register their booth and register themselves separately, it requires a separate email. You cannot run reports by organization. I have organizations that want a report showing who has attended which event for the past 5 years. This is difficult to run.

Source: Capterra
 

Megan from Raymond james

May 2017

May 2017

There is a learning curve, but the support team and community is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Capabilities to do so many things as far as attendee management and organization within the site itself.

Cons

Not really knowing the limitations of certain features until you get to it. Just not being able to see around certain corners.

Source: Capterra
 

Gabriela from Darden Restaurants
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

That it Is a easy tool to use for anything, everything and on the go as welel.

Pros

That it is user friendly, it looks more impressive than previous registration sites we used, and the customer support is awesome.

Cons

There are still a few features I wish it can do such as 2nd and 3rd sub-question in a trail. As well a few of the reporting tools, you have to pull multiple reports instead of one giant one.

Source: Capterra
 

Bridgette from Land O'Lakes, Inc.

May 2017

May 2017

Cvent is a great tool! With little training, it is very easy to use and offers endless capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there are always advancements in the tool and that there are several different modules that are available to use to benefit our organization.

Cons

General customer support is totally hit or miss. HTML support is awesome. Always willing to go above and beyond to help!

Source: Capterra
 

Laura from Service Benefit Plan Administrative Services Corporation

May 2017

May 2017

Working in Cvent has completely changed how we do business from registration to reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to learn and use.
I am easily able to create ad hoc reports.
I love the ability to create different participant types.

Cons

I wish it were easier to maintain the Word formatting when copying and pasting into the HTML editor.

Source: Capterra
 

Sarah from Land O'Lakes
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Two years ago we dove in and starting using Cvent for our 400+ meetings each year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Able to see and run reports on all events across the enterprise. Registration website templates were created to provide consistency in look and feel. Provide registration stats and final budget reports all in one place.

Pros

Everything from venue selection to final budget reconciliation is in one place.
So many integrations that can/have been added.

Cons

There are so many capabilities that it takes quite a while to get comfortable in the software and discover what works best for you.

Source: Capterra
 
 
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