ThunderTix Software


 

ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.

 

ThunderTix - Sell through Facebook
 
  • ThunderTix - Sell through Facebook
    Sell through Facebook
  • ThunderTix - Customer database
    Customer database
  • ThunderTix - Coupon creation
    Coupon creation
Supported Operating System(s):
Web browser (OS agnostic)

86 Reviews of ThunderTix

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Melissa from Patrick S. Molak Corp.

May 2017

May 2017

Customer service at it's finest.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I am not a day to day user of the software. I use it periodically to look at trends, sales, etc. From my perspective, I don't have any dislikes about the software.

Pros

ThunderTix has been a long time partner with us. They are extremely responsive to our requests and are always looking for ways to improve. They meet our needs and provide solutions to our ever evolving needs.

Source: Capterra
 

Cynthia from On the Boards Staging Comapny

May 2017

May 2017

The bonus of this system is the customer service that comes with it. Knowledgeable, accessible.

Ease-of-use

Functionality

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Pros

1. Easy for my customers to use. 2. Thundertix is always improving and upgrading the features to make it easier for me to use. They are organized to be very responsive to the customer's needs and feedback. 3. Cost effective.

Cons

1. I just wish I could do more detailed searches of the database. 2. I find the package feature hard to work with.

Source: Capterra
 

Glen from Deep Cove Stage Society
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Fee free ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We selected Thundertix because they did not charge us on the basis of a per ticket fee. Our customers hated paying add on fees, and Thundertix was the only company that we found that did not charge that way.

The produce is easy to use, but most importantly enhancements and changes are made based on client suggestions. They have a forum that you can use to make a suggestion, and vote on other suggestions.

We have been using it for five years and have been happy with the enhancements that they have developed.

Any problems are dealt with very quickly by the support team.

Pros

Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website

Cons

Would like more integration options with Canadian merchant gateways

Source: Capterra
 

Megan from Rhythms Performing Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

ThunderTix is fabulous!

Ease-of-use

Functionality

Product Quality

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Value for Money

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ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.

Pros

There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."

Cons

Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.

Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that.

Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.

Advice to Others

One other thing I had a question about is that sometimes there are some parents that say they don't receive their tickets by email. I am not sure if there is a reason behind that or if it is just by chance it got lost or went to spam. I am not sure, but just wanted to throw that in there too.

Source: Capterra
 

John from Sightsailing Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent platform for online booking; Top-notch and responsive customer service

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.

Pros

Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.

Cons

Can't really think of anything.

Advice to Others

I suggest you try it out. They can give you a demo, or set you can sign up for a short period.

Source: Capterra
 

Michael from Compass Insurance & Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

THE BEST customer service!

Ease-of-use

Functionality

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I'm so impressed with the ability to talk to the same people any time I need assistance with my account. ThunderTix had been a cost effective service that meets all of our needs and I wouldn't consider any other service.

Pros

Easy to use. Great customer service when you do need assistance.

Cons

I don't have anything negative to say.

Advice to Others

Once I used the software for a couple of events I became comfortable with using all the features of the software. It's simple to learn and use.

Source: Capterra
 

Melissa from Patrick S. Molak
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

ThunderTix Review

Ease-of-use

Functionality

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We have enjoyed a very good relationship with ThunderTix for the past several years. They are responsive to recommendations for enhancements and improvements to the software. We host hundreds of events each year and find the software to be user friendly for both us and our customers.

The ThunderTix team is very responsive and available to answer any questions. We really like the fee structure.

Source: Capterra
 

Carrie from Patrick S Molak Corp
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Thundertix is the way to go when using choosing a ticketing system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been using Thundertix for our ticketing system for years now and I could not be more pleased with their service, prices and willingness to help us in any area that is needed. I work in the Corporate Office in Gruene and we use Thundertix for our ticketing system for Gruene Hall. As you can imagine Thundertix plays a vital role in our day to day tickets sales and we rest assured knowing they are always making sure everything is up and running and that if there is a problem that they are working to fix it as quick as possible. I 100% recommend Thundertix to all businesses in this line of work. You will not be disappointed!

Pros

I like how I can manage our shows so easily. Thundertix is continually adding new features that give us new capabilities in reporting, the way we view our shows and the way we manage our shows as a whole.

Cons

There isn't anything I would change at this point.

Source: Capterra
 

Joanna from Hancock County Children's Choir, Ltd.

March 2017

March 2017

Best in the business!

Ease-of-use

Functionality

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Value for Money

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HCCC has used Thundertix for four concerts now - two concerts in one venue and the other two in our current venue. The setup process for each concert as well as for each venue was very easy. Customer service has been consistently excellent - questions are answered quickly and accurately. Our guests have expressed their appreciation for some of the features Thundertix offers, such as the reminder email for upcoming concerts. Leadership is looking forward to using the survey feature for our current concert in April. I give Thundertix the highest rating possible!

Source: Capterra
 

Gayle from Verde Valley Sinfonietta
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great system for ticketing and events

Ease-of-use

Functionality

Product Quality

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Value for Money

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ThunderTix is an excellent online ticket processor for a reasonable fee. The system is easy to use and the staff is very responsive to inquiries. We have been using them for 2 years and our audience is comfortable using the system. This was important as our audience is comprised of an older demographic.

Pros

Ease of use and information available.

Cons

Unable to change font size on tickets

Advertising images are sometimes a bit blurry

Advice to Others

Great company to work with!

Source: Capterra
 

Justina from Four Seasons Theatre Company

March 2017

March 2017

Awesome software and even better service!!!

Ease-of-use

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Our theatre company decided to switch systems and the transition was painless and WELL worth the change. We love how easy it is to use and our questions are answered very quickly. Thanks ThunderTix!!!

Source: Capterra
 

Gail from Clay Eichler Memorial Fund

March 2017

March 2017

Clay Eichler Memorial Fund appreciates Thundertix and Pam!Ei

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We started a non profit in 2014. I have volunteered in a lot of areas over my years, but I've never been one of the main people behind starting a non profit much less throwing a concert and golf scramble in the same day. With a lot of amazing help from friends our events were successful. I credit thundertix with the ease of getting information to supporters. This kept our contributors in the know, they knew when to expect their tickets to be emailed. We started solitciting money 6 months before our event. We did not want to mail tickets to them 4 months before they needed them...

Please know when I say we had no experience, I mean we had none. Two of my friends who are either present/past treasurers of org. are also my treasurers. They input all the sponsorships, donations, ticket purchases, golf registrations, tshirt sales, etc. into thundertix. We were very hesitant at first, but with multiple calls to Pam initially and very frequently later, we are smooth sailing.She only showed concern and kindness when we called. This is so needed in our world today. I would recommend this to anyone who is selling tickets to an event.
The availability to contact your donors is at your fingertips. We decided to email tickets to customers 2 weeks before our event. We send an email right away, to let them know we have received their sponsorship, thank them for it and let them know when to expect their tickets. It makes it so easy for everyone. The supporters and in our case, our volunteers.
I spent many hours looking at different options and I know we made the right choice.
The customer service from Pam is more than it's weight in gold. I am not kidding, she could help with every issue. This is only our 3rd year to use the software, in this time period, there have been several "upgrades".
One other thing that made it really nice for us, especially as beginners, is the compatibility between thundertix and our credit card payment system. They worked it out behind the scenes where any credit card information is not on my website. When a customer hits the sponsorship or donate tab, they are immediately taken to another website where this information is taken on a much more encrypted safe site than mine.
In 2 years we have given back $265,000.00 to our community. There has been a lot of information submitted in Thundertix.

Source: Capterra
 

Jenn from Harlem Wizards

March 2017

March 2017

Thundertix Review

Ease-of-use

Functionality

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Ease-of-use
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It is much harder for hosts to find their sales reports & guest lists with all of the changes. We do send our hosts a detailed report of the icons added but many are very confused. Wish there was a way to continue to sell merchandise when tickets are sold out. Otherwise, I love working with Thundertix, the customer service is top rate *PAM* and always on top of things!

Source: Capterra
 

Lisa from Harlem Wizards

March 2017

March 2017

Excellent Customer Support!

Ease-of-use

Functionality

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Customer Support

Value for Money

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I've been using ThunderTix for several years, and I am very impressed with their customer service. Always patient with my questions and extremely quick to respond and offer help.

Source: Capterra
 

Rey from Stingrey Classic
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Happy customer from Hawaii

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I have 2 events per year called the Stingrey Classic and Aloha Muscle. It is the largest bodybuilding, physique, figure and bikini contests in Hawaii which are both sanctioned by the NPC (National Physique Committee). Both events sell tickets online and ThunderTix helped tremendously by setting up my seating charts and allowing my customers to pick their seats and purchase with a credit card. I am not very tech savvy using computers and their system is user friendly for even a novice like me. The BEST thing about ThunderTix is their customer service! Again, I am not computer literate but whenever I need questions or concerns customer support are alway there to help. They understand their program like a CHAMP! I'm sure there is a lot of features and functionalities that I'm not aware of but, representative always give me suggestions to maximize and improve my business. I would definitely recommend ThunderTix!

Pros

The ease of using this program.

Cons

There are a lot of features that I am not fully aware of so I might be missing out on thing that might help me grow my business.

Advice to Others

No

Source: Capterra
 

Wes from Inspire Studios

January 2017

January 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I had the pleasure of working with customer support representative on our Thundertix account. She was always available and ready to take on any integration task that we needed to try. Very helpful and responsive!

Source: Capterra
 

Adriana from Irvine Park Railroad
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Easy to use ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We love this system! It was the perfect fit for our company. Customer service is amazing. She was there to answer all of my questions and her response time was so speedy. Thank you!

Source: Capterra
 

Natale from Missnatalesdance@yahoo.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Horrible horrible

Ease-of-use

Functionality

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I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

Pros

Nothing

Cons

Everything

Advice to Others

I took time out of my busy schedule to warn you all . Do NOT use this service

Source: Capterra
 

Mitch from First Southern
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

First Southern Review

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I tried Eventbrite and hated that I could not talk to anyone. I switched to Thundertix and have appreciated the experience.

Pros

It does what it says it will do

Cons

No phone support for lower plans

Source: Capterra
 

Heather from Dusty Armadillo

November 2016

November 2016

We're pleased with the experience

Ease-of-use

Functionality

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We are pleased with the ease of use, we'd like to see a few more features like an Android App for selling and scanning & an option for a shopping cart to avoid having our customers make multiple purchases. Overall, however, we are very pleased. Pam is a tremendous help and always ready with just the answer we need.

Source: Capterra
 
 
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