Developed by dESCO, ESC software is a field service management solution for service professionals in multiple industry verticals such as HVAC, Electrical and Plumbing. The system offers a wide range of applications including Scheduling & Dispatch, Contact Management, Quotes & Invoicing, and Equipment Tracking.
ESC reporting capabilities allow users to access both standard and customized reports, and include the ability to filter data, export to Excel, XML, PDF and email directly from within the system. The real-time dashboard can be customized as well, showing users the information that is most relevant. This could include sales by department, sales trends, service agreement summaries and more.
dESCO offers service and support that includes customized training offered both online and on-site, live support online, support by email and phone, video tutorials, and more.
Lydna from Townsend Heating & Cooling, Inc.
Employees number: 2-10 employees
I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.
I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.
The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management.
Joshua from Waterwise Plumbing Ltd
The mobile app worked well, and worked well for collecting and accessing job and customer related information.
The need for the main office computer to be on at all times for the mobile techs to be able to access new information that was not already loaded on their app.
Make sure you have a clear picture of what you are needing the software to do for. Do you need mobile access, inventory tracking, quoting/estimating capabilities?
David from MSM
The service department uses this for service dispatch and customer management.
From what I've seen, the software lacks easy of use and compatibility like CRM software.
This should include a cloud-based CRM integration so two separate solutions are not necessary.
Jorge from Miles Service Corp
Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.
The reports leave a little to be desired. Maybe rewording some reports so they're more easily found and you instantly know where to find them would be good.
The dESCO support chat is amazingly resourceful. I've always been very happy with all the troubleshooting and help they have to offer. After the chat, they always email you a transcript in case you have questions in the future, you have something to go back to without contacting them again.
Teri from All Around Ac
It's simple and efficient. Integrates with quickbooks.
The mobile app takes time to learn but it is very useful for technicians who are responsible enough to do invoicing and billing.
This is my first time using a software for HVAC but i have no complinats so far.
Jennifer from Master Roofers LLC
Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!
If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late.
Take the time to really investigate all of the customizable features, you can really get this software to do pretty much anything you need it to.
liz from Delcor
I feel that the software is user friendly and easy to learn. They have great tutorials that help when quetions arise.
I do not like the fact that you can't change a transaction and it export the changes to Quickbooks automatically. You have to change it in Quickbooks then wait for it to "update backwards" to ESC.
Be honest so people can use these evaluations to base their decisions on when purchasing software.
Lindsey from Haley Mechanical
This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional.
Sometimes sales are a little slow returning calls regarding purchasing other features when you are already an established customer.
This system has been pretty cost efficient for us and very reliable. We are moving forward towards paperless billing and believe we chose the right software to do that with.
Amanda Lynn from Compound Security Specialists
I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.
I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening.
Its a great tool for dispatching and sharing information with field technicians. Never before did we have the ability to share customer information, equipment onsite, dog warnings and etc with our people out in the field. This is one of the greatest features.
Rachel from Comm-FIT
Specialty: Industrial Equipment
It is super simple to use, and the support is great!
I wish it had a few more features, and I wish I didn't have to integrate with Peachtree.
Ask a lot of questions when making a decision about software. It may not do exactly what you want, but you might be able to add in a few extra steps to get it done.
Tommy from Anderson Communities
Specialty: Property Maintenance
Great service! They know what they're doing and have an answer ready for every issue or question.
The very limited amount of times I have to update it.
None. I guess just test it out and see if it fits your business.
Marc from Air Control Systems, Inc.
ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them.
ESC is only compatible with limited accounting software packages. We love ESC but want to switch our accounting software but are unable to.
Give the demo a try. You will love it. ESC also has the greatest tech support team.
Steve from Kalin's Indoor Comfort
It meets our needs for accounting and dispatch. We are utilizing Mobile ESC and very pleased with the product.
The forms are difficult to manipulate and lack flexibility we desire. We are able to make the options available work.
I recommend to contact other users to benchmark. Understand the support and help available.
Ron from Indoor Comfort, Inc.
It works! The people at ESC respond to questions. The software has a logical flow.
The ESC accounting is a little bit behind, but still worth obtaining. Much better than having to bridge into another accounting system.
We moved from hand written work orders - making Invoices into accounting software - then inputting data for customer information somewhere else (Q&A) - to using Excel for sales tax information - Now ALL done within ESC and ESC Accounting! It has cut my work load into 1/4 of what is was before. It has also allowed me to make a price book (flat rate) and use mobile communications. Techs now have the customer info via their phone. I've had it for 9 months - and only using approx 60% of it's features!
Larry from The Lockshop
it has both POS and dispatching integrated together
I don't really have any complaints. Any issues that have arisen were resolved quickly.
The main difference that we found is that there isn't any additional equipment required to purchase. the software operates through an app on the smart phone.
Karen from Lincoln Heating
He was very helpful after a long morning of trying to get the system up He came to the rescue. thank you.
The connection between two comps does not work as well as we would like. They have a hard time connecting as mine is the server. need to change that and see if things work better.
check out how the product works for your needs, it can do so many things some better then others.
Rhett from Waccamaw Heating & Cooling, llc
ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it.
We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.
The biggest quirk has been the accounting portion that we started using as well. I do love the fact that it is all together and does not have to "integrate" with another program, although it will. Its just requires learning something new, more like the old peach tree and not like quickbooks at all. That is not all bad, there are so many other things that it will do that the other cant so just learning something new was the initial challenge.
Look at your needs if you are looking for software, define those first. Then visit other companies of the same size or larger and see how the different software works for them. After that, evaluate your needs and wants again as i picked up tons of information on things that I did not KNOW that I needed for the future.