Field Service 360 (also called FS360) is a cloud-based field service solution designed to help businesses manage and control their service cycle. The solution comprises of integrated modules that collectively offers tools for technician management, dispatching, contract management, invoicing, inventory control, warranty management and payment processing.
Field Service 360's dispatching module provides visibility around pending and completed service orders. Office managers can assign service requests to the field technicians and keep a check on the status of each service. The self-service portal allows users to create sales orders, check on warranties, put in a service order and more.
The inventory module helps to track in-house stock quantities. Businesses can store and track items by lot or serial number, manage stock levels, place orders and more. The billing and invoicing module allows to create, consolidate and share invoices, sales orders, bills, agreements and other documents with customers via email.
The solution is available on a per user per month subscription basis. It is suitable for a number of industries, including construction, healthcare, utilities, transportation and more.
Dana from QPS Employment Group
Employees number: 501-1,000 employees
Looked like awesome software. We went in a different direction tailored to our business.
Karen from Lincoln Heating
Employees number: 11-50 employees
We needed structure in our business, and with this software we are able to structure our departments to run smoother and more efficiently. We have been able to control our volume and better support our customers.l
Control of our tech's on the job and they work smarter.
Would like a mapping 7 GPS program to work with it,
Go take the class before you set up the program it will run much smoother.
Olivier from A-E
Specialty: Cleaning Services
Employees number: 11-50 employees
We are a cleaning company and we're looking for an app to schedule our employe on a week basis. After multiple software, we find Field Service. It is exactly what we need.
Easy to use, ergonomic. Multiple employe at the time.
Jenna from Tweedy's heating and air
Employees number: 2-10 employees
Loved it! I would recommend to anyone!!! It is worth the purchase!
Heather from carciofini
I liked the response of customer service during set up
I wish there was local reps to help with set up so everything is not over the phone
take your time to review lots of other products to be sure you have the right thing-
Christina from ITI
In working with the Fieldservice 360 Implementation Team, ITI always felt they were in good hands. The project ran on time and any issues discovered during the process were quickly corrected. We found the team to always be communicative and willing to assist. The team ensured that ITI¿s staff were able to conduct business as usual during the implementation and thanks to this new system, our staff are better able to manage projects, training programs and staff scheduling. Many tasks (such as expense, time and student reporting) that were done offline can now be captured in Salesforce allowing for greater visibility of the efforts put into our projects. Internal staff are all now using the system with no issues and we plan to roll out to our remote staff in just a few weeks. ITI is happy to recommend FieldService 360 to others as a great project management tool.