FieldService360 Software


 

FieldService360 is an affordable, cloud-based Field Service solution that was designed to grow with your business. With FieldService360, companies have full control over every aspect of the service cycle, from initial call to eventual completion. FieldService360 includes robust capabilities for technician management, dispatching, contract management, invoicing, inventory control, warranty management, and payment; it even offers optional real-time Google Maps integration. 

One of the unique features included in the software is the 360 degree feature, which gives users a complete view of a client's full history at a single glance. From the client page, users can quickly and easily create sales orders, check on warranties, put in a service order, and more, all without having to navigate from the page. This provides better visibility and control over the service process, while also helping the company offer the quickest, most effective service every time.

FieldService360 is built on the award-winning force.com platform, so businesses can be assured of the software's reliability. As well, the software is entirely web-based, so field techs can quickly access critical data and take payment while out on a job, while dispatchers and managers alike can quickly check on the status of each service call from anywhere, including mobile devices.

FieldService360 was designed to grow with a business, and offers a scalable model to reflect that commitment. Startups or small businesses can start with the basics, and then add features like inventory management, real-time mapping, entitlements, and more as needed. It's suitable for a number of industries, including construction, healthcare, utilities, transportation, and more.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6 Reviews of FieldService360

 

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Software Advice Reviews (5)
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Showing 1-5 of 5

Dana from QPS Employment Group
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Had a 2 week demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looked like awesome software. We went in a different direction tailored to our business.

 
 

Karen from Lincoln Heating
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Working with Field Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We needed structure in our business, and with this software we are able to structure our departments to run smoother and more efficiently. We have been able to control our volume and better support our customers.l

Pros

Control of our tech's on the job and they work smarter.

Cons

Would like a mapping 7 GPS program to work with it,

Advice to Others

Go take the class before you set up the program it will run much smoother.

 
 

Olivier from A-E
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

save you a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We are a cleaning company and we're looking for an app to schedule our employe on a week basis. After multiple software, we find Field Service. It is exactly what we need.

Pros

Easy to use, ergonomic. Multiple employe at the time.

Cons

None

 
 

Jenna from Tweedy's heating and air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved it! I would recommend to anyone!!! It is worth the purchase!

 
 

Heather from carciofini
Specialty: Construction

March 2016

March 2016

advanced schedule

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the response of customer service during set up

Likes Least

I wish there was local reps to help with set up so everything is not over the phone

Recommendations

take your time to review lots of other products to be sure you have the right thing-

 
 
 
Showing 1-1 of 1

Christina from ITI

August 2015

August 2015

FieldService360- A Great FieldService Project Management Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In working with the Fieldservice 360 Implementation Team, ITI always felt they were in good hands. The project ran on time and any issues discovered during the process were quickly corrected. We found the team to always be communicative and willing to assist. The team ensured that ITI¿s staff were able to conduct business as usual during the implementation and thanks to this new system, our staff are better able to manage projects, training programs and staff scheduling. Many tasks (such as expense, time and student reporting) that were done offline can now be captured in Salesforce allowing for greater visibility of the efforts put into our projects. Internal staff are all now using the system with no issues and we plan to roll out to our remote staff in just a few weeks. ITI is happy to recommend FieldService 360 to others as a great project management tool.

Source: Capterra