FieldService360 is an affordable, cloud-based Field Service solution that was designed to grow with your business. With FieldService360, companies have full control over every aspect of the service cycle, from initial call to eventual completion. FieldService360 includes robust capabilities for technician management, dispatching, contract management, invoicing, inventory control, warranty management, and payment; it even offers optional real-time Google Maps integration.
One of the unique features included in the software is the 360 degree feature, which gives users a complete view of a client's full history at a single glance. From the client page, users can quickly and easily create sales orders, check on warranties, put in a service order, and more, all without having to navigate from the page. This provides better visibility and control over the service process, while also helping the company offer the quickest, most effective service every time.
FieldService360 is built on the award-winning force.com platform, so businesses can be assured of the software's reliability. As well, the software is entirely web-based, so field techs can quickly access critical data and take payment while out on a job, while dispatchers and managers alike can quickly check on the status of each service call from anywhere, including mobile devices.
FieldService360 was designed to grow with a business, and offers a scalable model to reflect that commitment. Startups or small businesses can start with the basics, and then add features like inventory management, real-time mapping, entitlements, and more as needed. It's suitable for a number of industries, including construction, healthcare, utilities, transportation, and more.
Dana from QPS Employment Group
Employees number: 501-1,000 employees
Looked like awesome software. We went in a different direction tailored to our business.
Karen from Lincoln Heating
Employees number: 11-50 employees
We needed structure in our business, and with this software we are able to structure our departments to run smoother and more efficiently. We have been able to control our volume and better support our customers.l
Control of our tech's on the job and they work smarter.
Would like a mapping 7 GPS program to work with it,
Go take the class before you set up the program it will run much smoother.
Olivier from A-E
Specialty: Cleaning Services
Employees number: 11-50 employees
We are a cleaning company and we're looking for an app to schedule our employe on a week basis. After multiple software, we find Field Service. It is exactly what we need.
Easy to use, ergonomic. Multiple employe at the time.
Jenna from Tweedy's heating and air
Employees number: 2-10 employees
Loved it! I would recommend to anyone!!! It is worth the purchase!
Heather from carciofini
I liked the response of customer service during set up
I wish there was local reps to help with set up so everything is not over the phone
take your time to review lots of other products to be sure you have the right thing-
Christina from ITI
In working with the Fieldservice 360 Implementation Team, ITI always felt they were in good hands. The project ran on time and any issues discovered during the process were quickly corrected. We found the team to always be communicative and willing to assist. The team ensured that ITI¿s staff were able to conduct business as usual during the implementation and thanks to this new system, our staff are better able to manage projects, training programs and staff scheduling. Many tasks (such as expense, time and student reporting) that were done offline can now be captured in Salesforce allowing for greater visibility of the efforts put into our projects. Internal staff are all now using the system with no issues and we plan to roll out to our remote staff in just a few weeks. ITI is happy to recommend FieldService 360 to others as a great project management tool.