FieldService360 is an affordable, cloud-based Field Service solution that was designed to grow with your business. With FieldService360, companies have full control over every aspect of the service cycle, from initial call to eventual completion. FieldService360 includes robust capabilities for technician management, dispatching, contract management, invoicing, inventory control, warranty management, and payment; it even offers optional real-time Google Maps integration.
One of the unique features included in the software is the 360 degree feature, which gives users a complete view of a client's full history at a single glance. From the client page, users can quickly and easily create sales orders, check on warranties, put in a service order, and more, all without having to navigate from the page. This provides better visibility and control over the service process, while also helping the company offer the quickest, most effective service every time.
FieldService360 is built on the award-winning force.com platform, so businesses can be assured of the software's reliability. As well, the software is entirely web-based, so field techs can quickly access critical data and take payment while out on a job, while dispatchers and managers alike can quickly check on the status of each service call from anywhere, including mobile devices.
FieldService360 was designed to grow with a business, and offers a scalable model to reflect that commitment. Startups or small businesses can start with the basics, and then add features like inventory management, real-time mapping, entitlements, and more as needed. It's suitable for a number of industries, including construction, healthcare, utilities, transportation, and more.
Heather from carciofini
Employees number: 21 to 50 employees
I liked the response of customer service during set up
I wish there was local reps to help with set up so everything is not over the phone
take your time to review lots of other products to be sure you have the right thing-