For organizations seeking a full-featured field management solution, FieldAware offers an end-to-end solution. FieldAware allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting.
As a cloud-based solution with monthly per user pricing, FieldAware requires no software, no hardware and no IT support. It can be accessed from anywhere, at any time. It's a fit for companies providing just about any kind of service, including HVAC, electrical, plumbing, pest control, property management and more.
With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service Managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field. Schedulers and Dispatchers can view staff and job status in real-time, using FieldAware's functionality to distribute work orders electronically and drag and drop tasks into the schedule.
Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job. Finally, the Accounts Manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and invoice customers.
Thomas from Comfort Control
Employees number: 11 to 20 employees
Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.
Reporting is very limited, Customer service is quite bad.
Look at other software before purchasing this one.
Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment
I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.
Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.
Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.
Tammy from Southern Comfort A/C and Heating, Inc.
I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.
I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.
I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.