FieldEdge Software


 

FieldEdge by dESCO is a leading Field Service Management solution for Home Service Contractors in fields including HVAC, plumbing, electrical and many more. The web-based program allows companies to manage all aspects of their business from any location.

The dispatch board provides users with suggestions on who should be assigned a work order based on the technician’s skill set and expected location at the time of job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. Between the seamless Quickbooks integration and the automated processes, FieldEdge users have the opportunity to save valuable time in the office.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a fully customizable pricebook that helps techs present good-better-best options to customers and drive additional revenue. The system is also iPad compatible.

 

FieldEdge - Dispatch Board
 
  • FieldEdge - Dispatch Board
    Dispatch Board
  • FieldEdge - Dashboard
    Dashboard
  • FieldEdge - Sales Reports
    Sales Reports
  • FieldEdge - Work Order
    Work Order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

147 Reviews of FieldEdge

 

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Software Advice Reviews (26)
More Reviews (121)

Showing 1-20 of 26

Jason from Big Country Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Everyday is a refreshing and renewing experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has been phenomenal asset to my growing company and as I change the product evolves as well to suit my needs. Support system is nothing like I have ever experienced before. One call in for information and the support team are prompt with an answer and during the first call. I am sticking with this company forever now. Thanks Fieldedge.

Pros

Ease of operation to confirm to my business. Support system is out of this world. I feel like they really get me.

Cons

No cons. i do not have any cons to say.

 
 

Lydna from Townsend Heating & Cooling, Inc.
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

ESC Keeps Us On Track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.

Pros

I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

Cons

The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management.

 
 

Richard from Air One Air Conditioning & Heating
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Its Here!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a customer with their desktop version ESC for 10 years and was very happy with it, but now that I moved over to their cloud based system I absolutely love it!!! I can run my operations from any location because it is in the cloud and I can pull up my company from any browser. This is what I have been waiting for for years and the girls in the office love it. No more hosting it on our own servers and slow connection. FieldEdge knocked it out of the park!
Richard
Air One Air Conditioning & Heating
So. California

Pros

Pros: It is cloud based and readily available from any browser and location. Up sell is a snap for the technicians because you are able to input up-gradable items and recommended items too take the pressure of selling off the tech and puts it in their viewable iPad for the customer to see. Up-selling to the next level is here.

Cons

Software transfer and customer history takes some time and when transferring be sure to save your old software or paperwork for exact details to look up later.
Remember that you are going to a new platform but its well worth it.

 
 

Dusty from Air Solutions Heating & Air Conditioning
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've worked with Desco software for several years both ESC and now Field Edge they are both great soft ware packages. The field Edge seem very easy to use and has features that will help you run your business and make more profit. Great program

Pros

Ease of use, very user friendly. And the tech support is second to none. Best I've ever had in 23 years in business. dispatching the closest tech to a job is a great way to save money. Want to change your pricing ease get this program

Cons

Cant think of any con. Maybe it's color is green and I love blue, no I think they made it Green because it help you make more money.

 
 

Veronica from Platinum Home Services, LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We give them 10+ and would definitely recommend Field edge.

Thank you! You are AMAZING!

Pros

The customer support staff has provided the best training that we could ask for. With the training that we have received we been able to utilize the software very easily and comfortably. His knowledge, patience and guidance has helped us benefit from Fieldedge in so many levels. He's never overwhelming, i love that he follows up to ensure we are happy with the software and if we have any questions. His passion for what he loves doing definitely has shine since day one!!!

Cons

I have not had any issues to report at this moment. The System updates are constant but a necessary to improve the software.

 
 

LIZ from SENSIGREEN LLC
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Fantastic Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I HAVE USED SEVERAL DIFFERENT DISPATCHING PRODUCTS THROUGHOUT THE YEARS AND THIS ONE HANDS DOWN IS THE BEST. EVERYTHING FROM CREATING THE WORK ORDERS TO SYNCING INFORMATION TO QUICKBOOKS IS AS SIMPLE AS IT GETS. IF I DO HAVE ANY ISSUES, FIELD EDGE SUPPORT IS ALWAYS ON HAND TO ANSWER ANY QUESTIONS AND WALK ME THROUGH ANY ISSUE I MAY HAVE. THIS PROGRAM HAS ALSO BEEN EASY FOR MY TECHS TO USE OUT IN THE FIELD. I WOULD RECOMMEND THIS PRODUCT TO ANYONE WHO IS LOOKING FOR SIMPLICITY AND TO CUT DOWN ON HAVING TO USE MORE THAN 1 PROGRAM TO RUN THEIR SERVICE DEPARTMENT.

 
 

Gail from Miller's Central Air, Inc.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Answer to our search for cloud based

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company had been looking for a cloud based software for dispatching Service Techs for our HVAC company-a few years back we thought we had found one. We had NOT-overall experience could not have been any worse. We have now been using Field Edge and a complete turn around-sync's seamlessly to
Quickbooks in live time-Techs pleased with it, Admin staff pleased with it, owner pleased with it. Updates according to our requests are met in a timely fashion.
The Tech Support Team are amazing-they suggest that all levels of our company's staff contact them-they respond QUICKLY and have the answers we are looking for and stay with us to be certain that we understand.

Pros

The support they give

Cons

Really do not have any, maybe that they did not deveop it sooner............

Advice to Others

Do not hesitate to get onboard-these folks are the "real deal"

 
 

Connie from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

HVAC Dispatching***

Ease-of-use

Functionality

Product Quality

Customer Support

The support staff at FieldEdge is always quick to respond to any questions or concerns that we may have.
Ease of use makes the process of dispatching calls quick.

Pros

ease of use, automated reminders for maintenance agreement customers,
dispatching, very reliable, automated billing renewal.

Cons

slow during the afternoon (more than likely due to heavy traffic hours)

 
 

Katy from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Everyday HVAC Use Review

Ease-of-use

Functionality

Product Quality

Customer Support

Field Edge is continually adding special features that improves the ease of use. One of the features that is particularly helpful is the "suggested customer". When creating a new customer, it will pick up any similarities in existing customers which helps cut back on the annoyance of a duplicated customer. The Field Edge support staff is always there with a quick response whenever we need them.

Pros

Very user friendly. The dispatch board is very simple to view and easy to use, and the Integrated phone system is proving to be a very helpful feature.

Cons

Hardly a con, however, the updates which are every couple of months come out with new features which sometimes take a moment to get used to.

Advice to Others

Trust the change.

 
 

Stephanie from West Coast Plumbing & Water Treatment LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Field Edge is the Answer!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful.

Pros

Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone.

Cons

The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need!

Advice to Others

I highly recommend a demo from when of the amazing customer service technicians, ask questions, give details of what you want the system to do for your company, and I bet they have an answer hope FieldEdge can help steam line your specific needs.

 
 

Joshua from Waterwise Plumbing Ltd
Specialty: Plumbing

September 2016

September 2016

Used ESC for plumbing company operations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The mobile app worked well, and worked well for collecting and accessing job and customer related information.

Likes Least

The need for the main office computer to be on at all times for the mobile techs to be able to access new information that was not already loaded on their app.

Recommendations

Make sure you have a clear picture of what you are needing the software to do for. Do you need mobile access, inventory tracking, quoting/estimating capabilities?

 
 

David from MSM
Specialty: HVAC

September 2016

September 2016

ESC Service Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The service department uses this for service dispatch and customer management.

Likes Least

From what I've seen, the software lacks easy of use and compatibility like CRM software.

Recommendations

This should include a cloud-based CRM integration so two separate solutions are not necessary.

 
 

Jorge from Miles Service Corp
Specialty: HVAC

September 2016

September 2016

We use it for everything from Dispatching to invoicing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.

Likes Least

The reports leave a little to be desired. Maybe rewording some reports so they're more easily found and you instantly know where to find them would be good.

Recommendations

The dESCO support chat is amazingly resourceful. I've always been very happy with all the troubleshooting and help they have to offer. After the chat, they always email you a transcript in case you have questions in the future, you have something to go back to without contacting them again.

 
 

Teri from All Around Ac
Specialty: HVAC

August 2016

August 2016

Still learning but things are going well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It's simple and efficient. Integrates with quickbooks.

Likes Least

The mobile app takes time to learn but it is very useful for technicians who are responsible enough to do invoicing and billing.

Recommendations

This is my first time using a software for HVAC but i have no complinats so far.

 
 

Jennifer from Master Roofers LLC
Specialty: Construction

May 2016

May 2016

Lots and lots of features, flexible for many industries.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

Likes Least

If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late.

Recommendations

Take the time to really investigate all of the customizable features, you can really get this software to do pretty much anything you need it to.

 
 

liz from Delcor
Specialty: HVAC

January 2016

January 2016

User Friendly and GREAT Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I feel that the software is user friendly and easy to learn. They have great tutorials that help when quetions arise.

Likes Least

I do not like the fact that you can't change a transaction and it export the changes to Quickbooks automatically. You have to change it in Quickbooks then wait for it to "update backwards" to ESC.

Recommendations

Be honest so people can use these evaluations to base their decisions on when purchasing software.

 
 

Lindsey from Haley Mechanical
Specialty: HVAC

January 2016

January 2016

Excellent technical customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional.

Likes Least

Sometimes sales are a little slow returning calls regarding purchasing other features when you are already an established customer.

Recommendations

This system has been pretty cost efficient for us and very reliable. We are moving forward towards paperless billing and believe we chose the right software to do that with.

 
 

Amanda Lynn from Compound Security Specialists
Specialty: Other

January 2016

January 2016

A great tool for dispatching, invoicing and sharing!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

Likes Least

I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening.

Recommendations

Its a great tool for dispatching and sharing information with field technicians. Never before did we have the ability to share customer information, equipment onsite, dog warnings and etc with our people out in the field. This is one of the greatest features.

 
 

Rachel from Comm-FIT
Specialty: Industrial Equipment

December 2015

December 2015

Alex is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is super simple to use, and the support is great!

Likes Least

I wish it had a few more features, and I wish I didn't have to integrate with Peachtree.

Recommendations

Ask a lot of questions when making a decision about software. It may not do exactly what you want, but you might be able to add in a few extra steps to get it done.

 
 

Tommy from Anderson Communities
Specialty: Property Maintenance

December 2015

December 2015

Pleasant, easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great service! They know what they're doing and have an answer ready for every issue or question.

Likes Least

The very limited amount of times I have to update it.

Recommendations

None. I guess just test it out and see if it fits your business.

 
 
 
Showing 1-20 of 121

Marty from Hurley Heat And Air, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The personal service is what makes this product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer and equipment tracking. Repair history. Dispatch scheduling. Service Agreements.

Pros

The ability to have all the information concerning the customer at your fingertips is priceless. This allows us to serve them better.

Cons

Service agreements are a struggle for me. This is probably due to the fact that I've not been exposed to this portion of program as much as others.

Source: Capterra
 

James from A-OK Cooling & Heating Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ESC by dEsco in my experience is the best all-in-one software for the Service Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented.

Cons

Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions.

Source: Capterra
 

Stephanie from AAction Air
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall, I think it is awesome. Has a few quirks however and tends to shut down on me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.

Cons

Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)

Source: Capterra
 

Emily from Fowler Heating & Cooling
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Field Edge is an essential tool for any service company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of access to information for field techs and office staff! Being able to have all of our customer's history at the touch of a button!

Cons

There could be better options on the mobile software for better information access 24/7. I would love to see a more accessible management app.

Source: Capterra
 

Laurie from D. McKeon Heating & Air
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Best dispatching software I have used in 30 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has more functions than our previous software especially the latest mobile applications for out in the field, etc. Mostly I have gotten more training than I ever have with past software companies on how to work with the software on daily dispatching/customer maintenance routines and the accounting functions. Feel less anxious in going forward into a new program because I feel they truly "have my back" on the journey of learning & mastering their program.
If I have made a mistake that I cannot figure out how to solve they ease my fears and show me how to fix it quickly.

Pros

The customer support is absolutely the best! I am super impressed with how fast they contact you if an e-mail is sent requesting help, and they are very patient with explaining answers to my questions. Also the initial online training system is very impressive. They want to make sure new user are comfortable with how the software works. Never had a software program with such great support before.

Cons

Haven't found any big issues yet, but we are still relatively new to using it .
We will be moving to the mobile system hopefully by year end and will see how we like it.

Source: Capterra
 

Jaime from Advanced Air Specialist
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Adrian exceeded my expectations with his customer service and willingness to help me with my updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service that ESC tech support showed me way exceeded my expectations. Adrian specifically, was such a great help. He came in after hours and even gave me his personal cell number in case I had questions while I updated each workstation individually. I am not a computer savvy person and he made it easy to understand and even fun while we were getting everything updated. I work for a heat and air company in Oklahoma and I would recommend Adrien or any of the staff at ESC to any company. Keep up the great work!!!!!!

Cons

The only con to the program was in the old version that we had as far as running reports. This is why we did the updates.

Source: Capterra
 

Lilnda from Patton Air Conditioning Company

June 2017

June 2017

Love the support team, always so happy and very patient and makes you feel totally good !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All our Clients info is so easy to access and love how easy it is to use. Its dispatch board is supper easy and the invoicing is great. Also like how you can add different locations under one customer, lets say they have their main home and rental property, you can have it all in one place.. The equipment history and all you have done for a customer is easy to see.

Cons

Only one thing I have found is if you happen to choose the wrong location under a customer and lets say you have a invoice going to another location, you cant correct it, other than that I love this system.

Source: Capterra
 

Mary Jo from Air72, Inc.

June 2017

June 2017

I love that online "chat" is available for those quick answers I always need. Always helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

All in one encompassing accounting, dispatching, part ordering and receiving, invoicing and the best customer service on the planet! I appreciate how the company is always updating the software based on customer feedback.

Cons

There is always potential for growth, given that, I would like to be able to import our own images for the parts list for use by our office personnel.

Source: Capterra
 

Micki from Boutwell's Air Masters, Inc.

May 2017

May 2017

Easy to use, great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and easy to train new employees on. Love customer care agent , he makes having tech issues a non issue. Fast and very nice !!!

Source: Capterra
 

Alicia from Roadrunner Lock & Safe

May 2017

May 2017

My experience is always great when I get to speak to Vishal Bakhari

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our rep, makes the issues I have a little easier to deal with. i like that the information imports into QuickBooks nicely.

Cons

I have a few issues with the software functionality and accuracy of it. Duplication of invoices and items on quotes,

Source: Capterra
 

Meredith from EDS Pumps & Water Treatment Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

d'ESCO provides superior support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many facets to the d'ESCO program. Whenever I need help, I can count on the d'ESCO support staff to get me the answers I need. They provide immediate attention through their 'Live Chat' option. The support staff are extremely knowledgeable and consistently provide excellent customer care. I recommend both the d'ESCO program and their support staff!

Pros

The customer support.

Cons

That the support hours are east coast based and I am on the west coast, so they are not available at the end of my work day.

Source: Capterra
 

Sylvia from XL Mechanical

April 2017

April 2017

My experience with dESCO/ESC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the last 11 years we have been working with this company and they have grown so much and in the right directions that has also helped our company do the same.

Source: Capterra
 

Debbie from Brandon's Comfort Specialists, Inc.

April 2017

April 2017

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I have been please with the follow-up in getting my questions answered. We are trying to upgrade to the mobile app for our field technicians. We are working with ESC to integrate out price book into ESC. Currently we are in the working stage of this.

Source: Capterra
 

marsha from Pat Green Heating & Cooling

April 2017

April 2017

Awesome Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using DESCO software for about 2 years. Everyone who I have had any interaction with has always been very informed and always answered my questions and helped with whatever questions I may have had. No one has made me feel that any question I asked was dumb and they have all been extremely friendly. I couldn't ask for better customer service or tech support help. This has been the case every time we have called in or used the chat function. I would recommend the software and the staff if anyone asks.

Source: Capterra
 

LouAnn from Select Mechanical Services, LLC

April 2017

April 2017

Online Chat Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been with the company I work for, for 1 year and anytime I have to use the Online Chat, I am always greeted quickly. They are also very knowledgable and help me with my problem. I have also had to call the customer service area and they are as equally helpful. If anyone is looking for a new dispatching software for their company I highly recommend dESCO.

Source: Capterra
 

Craig from Speer Air Conditioning, Inc.

April 2017

April 2017

ESC Control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ESC Support is very good. They answer your questions quickly and if the tech doesn't know the answer, they find out quickly. There are a few things we've found so far that the software doesn't do that we grew accustomed to in our old software , however, we are working around it. All in all a good software package.

Source: Capterra
 

Tim from Ziegler Heating Co

April 2017

April 2017

Great Software - Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You guys are always so easy to deal with. You know how to navigate around our system as if you are our IT Department! Thank you again for providing such a great software package and support! Well worth the money!!!

Source: Capterra
 

John from Deedge's Lock and Key Shop Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

17 Happy Years of growth and prosperity with dESCO !!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John

Pros

The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy.

Cons

There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Advice to Others

Stick with it!! The longer you use it the more you will appreciate it and the better you will like it.

Source: Capterra
 

Samuel from Mangrum Air Conditioning, Inc

April 2017

April 2017

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really enjoy working with the Desco Team. We use the ESC accounting feature and I like the way it all works together.

Source: Capterra
 

Chris from Ewing & Ewing Air Conditioning

January 2017

January 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Desco for decades. Highly recommend them for all of your service industry management needs.

Source: Capterra