FieldEdge Software


 

FieldEdge by dESCO is a leading Field Service Management solution for Home Service Contractors in fields including HVAC, plumbing, electrical and many more. The web-based program allows companies to manage all aspects of their business from any location.

The dispatch board provides users with suggestions on who should be assigned a work order based on the technician’s skill set and expected location at the time of job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. Between the seamless Quickbooks integration and the automated processes, FieldEdge users have the opportunity to save valuable time in the office.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a fully customizable pricebook that helps techs present good-better-best options to customers and drive additional revenue. The system is also iPad compatible.

 

FieldEdge - Dispatch Board
 
  • FieldEdge - Dispatch Board
    Dispatch Board
  • FieldEdge - Dashboard
    Dashboard
  • FieldEdge - Sales Reports
    Sales Reports
  • FieldEdge - Work Order
    Work Order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

4 Reviews of FieldEdge

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Gail from Miller's Central Air, Inc.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Answer to our search for cloud based

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our company had been looking for a cloud based software for dispatching Service Techs for our HVAC company-a few years back we thought we had found one. We had NOT-overall experience could not have been any worse. We have now been using Field Edge and a complete turn around-sync's seamlessly to
Quickbooks in live time-Techs pleased with it, Admin staff pleased with it, owner pleased with it. Updates according to our requests are met in a timely fashion.
The Tech Support Team are amazing-they suggest that all levels of our company's staff contact them-they respond QUICKLY and have the answers we are looking for and stay with us to be certain that we understand.

Pros

The support they give

Cons

Really do not have any, maybe that they did not deveop it sooner............

Advice to Others

Do not hesitate to get onboard-these folks are the "real deal"

 
 

Connie from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

HVAC Dispatching***

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The support staff at FieldEdge is always quick to respond to any questions or concerns that we may have.
Ease of use makes the process of dispatching calls quick.

Pros

ease of use, automated reminders for maintenance agreement customers,
dispatching, very reliable, automated billing renewal.

Cons

slow during the afternoon (more than likely due to heavy traffic hours)

 
 

Katy from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Everyday HVAC Use Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Field Edge is continually adding special features that improves the ease of use. One of the features that is particularly helpful is the "suggested customer". When creating a new customer, it will pick up any similarities in existing customers which helps cut back on the annoyance of a duplicated customer. The Field Edge support staff is always there with a quick response whenever we need them.

Pros

Very user friendly. The dispatch board is very simple to view and easy to use, and the Integrated phone system is proving to be a very helpful feature.

Cons

Hardly a con, however, the updates which are every couple of months come out with new features which sometimes take a moment to get used to.

Advice to Others

Trust the change.

 
 

Stephanie from West Coast Plumbing & Water Treatment LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Field Edge is the Answer!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful.

Pros

Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone.

Cons

The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need!

Advice to Others

I highly recommend a demo from when of the amazing customer service technicians, ask questions, give details of what you want the system to do for your company, and I bet they have an answer hope FieldEdge can help steam line your specific needs.

 
 
 
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