HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business management tool that encompasses every aspect of field service management, from scheduling work orders to tracking time, materials and contacts to invoicing.
HindSite is ideal for service companies with less than $25 million in revenue and up to 50 employees, working as either field service technicians or office administrative staff. The solution is installed on-premise and supports unlimited office users, with a monthly subscription based on the number of field licenses.
HindSite was developed specifically to include field data collection. For service companies, the time and materials expended in the field is critical data, because optimizing these resources is how a business creates revenue. HindSite is focused on creating an efficient, paperless system that streamlines the entire office.
Field technicians can download work orders directly to their mobile devices, including laptops, netbooks and smartphones. HindSite provides driving directions, records any materials used, collects and automates time records and can even capture signatures and attach photos to the work orders. The field technicians can also calculate and print bills in the field.
All of this data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. This seamless flow of data reduces administrative workload and controls labor costs, both on-site and off.
For small to mid-sized service companies looking for a complete field service solution, HindSite helps control costs, increase efficiency and improve their business.
Kelly from All Wet Irrigation
Employees number: 11-50 employees
We use it to run our irrigation company. It works great for what it does. We would like to see more features.
Very good at scheduling service trucks with as little windshield time as possible. Also very good at tracking work orders and time for billing.
Reports are on the weak side and marketing aspects could be stronger.
If you want to schedule multiple trucks efficiently and invoice accurately then this might be for you.
Michele from Robb Ross Foods, inc
Employees number: 11-50 employees
I have never used this software in the field but the demo was very impressive and I think that some companies would definitely benefit from this software.
ease of use
does not really fit my industry
Howard from Nature's Helper Inc.
They are very helpful. Customer service is always willing to help.
Sometimes there are glitches in the product but they are quick to resolve the problems.
Very user friendly and you can work toward a paperless office. It works well with Quickbooks. You should always take into consideration the support offered after the sale.
Tim from River Run Marketing
The billing and tracking functionality is fantastic.
There is very little that I didn't like about this product.
Track the amount of money you may be losing with your current solution and compare it to the cost of a PM system like HindSite.
James from Hydroscapes Inc.
Specialty: Maintenance / Field Service
I like the ease of use, the clean interface, and the ability to customize.
The software is constantly being enhanced, so there are times when features are not immediately available until subsequent updates.
Give this software platform a trial run, and you'll be hooked!
Aaron from Grapids Irrigation
They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.
The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.
We've watched the company grow from 3 to 30, and I am always looking at other software and operations around the green industry. If you are looking for construction software, this may not be your best solution, but if you are looking for service or maintenance, I think you will be hard pressed to find better, and no matter what, you won't find better people.
Scott from Scott and Sons Landscaping
Date: February 2012
The HindSite Solution has been a wonderful addition to our company. With the ease of invoicing and scheduling, it has made an overwhelming improvement to our bottom line. Instead of printing multiple work orders for each crew we can now click a button and the work orders are sent out to each crew foreman's net book. We have been using HindSite for three years now, the first year we only used it with our irrigation department. After seeing how the program worked we added three of our other crews to the system. This year we will have the entire company using HindSite, from our install crews to our mowing/maintenance crews.
Brianna from Morris County Irrigation
Date: February 2012
The way we can customize our company with Hindsite Solution is great! It makes everything much better to manage. Hindsite Solution has many things to offer a company. Whenever we have a request or issue it is responded to very quickly. Mike V is awesome!
Dennis from Grasshopper Irrigation Inc
Date: September 2011
I have used HindSite for many years. I would consider it the best program for a service company. It's easy to use and cuts down on office time and man hours in the field, which in turn makes you more money with your existing customers.