HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business management tool that encompasses every aspect of field service management, from scheduling work orders to tracking time, materials and contacts to invoicing.
HindSite is ideal for service companies with less than $25 million in revenue and up to 50 employees, working as either field service technicians or office administrative staff. The solution is installed on-premise and supports unlimited office users, with a monthly subscription based on the number of field licenses.
HindSite was developed specifically to include field data collection. For service companies, the time and materials expended in the field is critical data, because optimizing these resources is how a business creates revenue. HindSite is focused on creating an efficient, paperless system that streamlines the entire office.
Field technicians can download work orders directly to their mobile devices, including laptops, netbooks and smartphones. HindSite provides driving directions, records any materials used, collects and automates time records and can even capture signatures and attach photos to the work orders. The field technicians can also calculate and print bills in the field.
All of this data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. This seamless flow of data reduces administrative workload and controls labor costs, both on-site and off.
For small to mid-sized service companies looking for a complete field service solution, HindSite helps control costs, increase efficiency and improve their business.
Shawn from SDR Electric, Plumbing & Heating Inc
Employees number: 2 to 5 employees
App performs well. Nice technical support staff. Seems that there are a lot of features just always easy to configure.
Complex setup no instruction manuals. Went 2-1/2 weeks waiting for support fixed to be released. I find value for monthly subscription to be expensive. No access to our data after subscription ends. Integration with quickbooks was not as complete as we needed.
Might be a good product for a company in the lawn care business but not performing as I would like in our service business. A user manual would help a lot with setup unless you like to spend hours dependent on some else to explain every setting to you one at a time and only if you ask what that does.
Howard from Nature's Helper Inc.
Employees number: 11 to 20 employees
They are very helpful. Customer service is always willing to help.
Sometimes there are glitches in the product but they are quick to resolve the problems.
Very user friendly and you can work toward a paperless office. It works well with Quickbooks. You should always take into consideration the support offered after the sale.
Bryce from Irrigation
Its so easy to use, and techs can update jobs on the fly. There are so many options you can use to complete a work order.
There's not much not to like about this product, due to the lack of issues.
HindSite is a great, user-friendly product. It will be hard to compare anything like it.
Cate from Irrigation
Specialty: Other services
I like the ability for the technicians to sync while in the field. Having up to date information about where the technician is and what tasks or service calls are complete saves time and money. The office will know if a tech is running ahead of schedule and can adjust accordingly as to avoid any down time.
There are a few more search options I wish were available.
Make sure to take the time to train with the Hindsite staff. If you rush in to the setup process, you will miss a lot of the great features. There are updates throughout the year and new great features, but they only help if you know how to use them.
Tim from River Run Marketing
The billing and tracking functionality is fantastic.
There is very little that I didn't like about this product.
Track the amount of money you may be losing with your current solution and compare it to the cost of a PM system like HindSite.
James from Hydroscapes Inc.
Specialty: Maintenance / Field Service
I like the ease of use, the clean interface, and the ability to customize.
The software is constantly being enhanced, so there are times when features are not immediately available until subsequent updates.
Give this software platform a trial run, and you'll be hooked!
Rob from Amuzzini Construction
On top of how easy it is to use the software, the best things about it were the free training session and excellent customer service that comes with it.
There wasn't anything that stuck out as a negative.
This is a great all around tool for complete project management.
Aaron from Grapids Irrigation
They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.
The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.
We've watched the company grow from 3 to 30, and I am always looking at other software and operations around the green industry. If you are looking for construction software, this may not be your best solution, but if you are looking for service or maintenance, I think you will be hard pressed to find better, and no matter what, you won't find better people.
Scott from Scott and Sons Landscaping
Date: February 2012
The HindSite Solution has been a wonderful addition to our company. With the ease of invoicing and scheduling, it has made an overwhelming improvement to our bottom line. Instead of printing multiple work orders for each crew we can now click a button and the work orders are sent out to each crew foreman's net book. We have been using HindSite for three years now, the first year we only used it with our irrigation department. After seeing how the program worked we added three of our other crews to the system. This year we will have the entire company using HindSite, from our install crews to our mowing/maintenance crews.
Brianna from Morris County Irrigation
Date: February 2012
The way we can customize our company with Hindsite Solution is great! It makes everything much better to manage. Hindsite Solution has many things to offer a company. Whenever we have a request or issue it is responded to very quickly. Mike V is awesome!
Kevin from PSI Waste Equipment Services, Inc.
Date: November 2011
I've been using The HindSite Solution for several years now. Before HindSite, I was using scrap paper and cell phones to dispatch. The techs would fill out a standard form and most of the time; turn it in so I could bill it. It was a nightmare and every now and then I would find a service ticket behind my desk or under a truck seat. One day I found an $800 job that was 6 months old behind my desk. I looked and it was never invoiced. There was no way I was going to tell my customer I was so incompetent that I didn't bill him.
I immediately got on the Internet and started looking for a solution. I found several products but they were not very impressive and the support was poor. Then I found The HindSite Solution. I liked the story behind the company and I liked the people even more. They were professional but not stuffy. It seemed like a laid-back company yet I always got taken care of. The guys were responsive and they cared about my issues. They helped me set up my system and were there every step of the way. I can't imagine running the company without HindSite. I now have 3 full time techs and 1 part time.
I'm in the office full time (We also have a repair shop and storage yard). The techs have everything they need to do their jobs and make decisions. HindSite provides them with most of the information that I have on their jobs (office controls much of what they see) including history, contacts, phone numbers, etc. The techs collect all kinds of data (I use assessments that walk the tech through the data collections process). Once the job is done the tech syncs with the office, and as they are on their way to the next job I am using a WORD or EXCEL merge tool to either notify the customer the job is done, or send the customer an estimate on what else needs to be done. The documents are pre-filled with most of the necessary info. I just edit, price the work, and send. The HindSite Solution even exports the work orders to QuickBooks.
The HindSite Solution does so much there is no way I could tell you everything in this review. I can tell you it is an incredible and versatile tool and the guys at HindSite are the most helpful bunch of geeks around! (Kidding guys!). And if you have ever tried using new software you know good support is a must!
Dennis from Grasshopper Irrigation Inc
Date: September 2011
I have used HindSite for many years. I would consider it the best program for a service company. It's easy to use and cuts down on office time and man hours in the field, which in turn makes you more money with your existing customers.