HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business management tool that encompasses every aspect of field service management, from scheduling work orders to tracking time, materials and contacts to invoicing.
HindSite is ideal for service companies with less than $25 million in revenue and up to 50 employees, working as either field service technicians or office administrative staff. The solution is installed on-premise and supports unlimited office users, with a monthly subscription based on the number of field licenses.
HindSite was developed specifically to include field data collection. For service companies, the time and materials expended in the field is critical data, because optimizing these resources is how a business creates revenue. HindSite is focused on creating an efficient, paperless system that streamlines the entire office.
Field technicians can download work orders directly to their mobile devices, including laptops, netbooks and smartphones. HindSite provides driving directions, records any materials used, collects and automates time records and can even capture signatures and attach photos to the work orders. The field technicians can also calculate and print bills in the field.
All of this data is sent to the office, where incomplete jobs can be rescheduled and work can be invoiced using a certified Quickbooks interface. This seamless flow of data reduces administrative workload and controls labor costs, both on-site and off.
For small to mid-sized service companies looking for a complete field service solution, HindSite helps control costs, increase efficiency and improve their business.
Kelly from All Wet Irrigation
Employees number: 11-50 employees
We use it to run our irrigation company. It works great for what it does. We would like to see more features.
Very good at scheduling service trucks with as little windshield time as possible. Also very good at tracking work orders and time for billing.
Reports are on the weak side and marketing aspects could be stronger.
If you want to schedule multiple trucks efficiently and invoice accurately then this might be for you.
Michele from Robb Ross Foods, inc
Employees number: 11-50 employees
I have never used this software in the field but the demo was very impressive and I think that some companies would definitely benefit from this software.
ease of use
does not really fit my industry
Howard from Nature's Helper Inc.
They are very helpful. Customer service is always willing to help.
Sometimes there are glitches in the product but they are quick to resolve the problems.
Very user friendly and you can work toward a paperless office. It works well with Quickbooks. You should always take into consideration the support offered after the sale.
Aaron from Grapids Irrigation
They are normally very good about personal service. You talk to real people and get help for your problems instead of google searching or hunting through an online manual. This is all included in their price.
The company has made the mistake a few times of releasing updates that have a ton of bugs and have caused a lot of grief and cost us money. They are always good about helping, but I stay away from their cutting edge at this point.
We've watched the company grow from 3 to 30, and I am always looking at other software and operations around the green industry. If you are looking for construction software, this may not be your best solution, but if you are looking for service or maintenance, I think you will be hard pressed to find better, and no matter what, you won't find better people.
Scott from Scott and Sons Landscaping
Date: February 2012
Brianna from Morris County Irrigation
Date: February 2012
Dennis from Grasshopper Irrigation Inc
Date: September 2011
Shawn from SDR Electric, Plumbing & Heating Inc.
Complicated setup. Support staff friendly and helpful during business hours. No support or manuals after hours. I received a notification they are starting a forum for clients bit still very little information available.
brian from salix springs
This product has every bell and whistle with no user manual or searchable help center. It is not for the company that doesn't have a dedicated office person who only schedules and bills. If you have many crews and dedicated full time office staff, it may be for you. The one on one support comes from very nice, helpful staff, but that is really the only help you can get, as long as it is during business hours through a call back system. If it is after hours and you can't find the solution sitting through an outdated video, too bad. And with a program this immense and intense, that is pretty pathetic. I believe the program has great capabilities, but it is not user friendly
Cate from Irrigation
This software has the ability for technicians to web sync while in the field. This means if the office changes the schedule they can see the changes. Also if the tech is running ahead or behind of schedule there is real time updates and then can be adjusted saving tons of time and definitely money. The developers are constantly improving the software by updating reporting features or adding programs such as Hindsite Connect. Having the ability to email customers confirmations and marketing material directly from the software will save time since we will not have to export and sort the information in another program.
Tim from River Run Marketing
This product is extremely useful for coordinating multiple projects and completely our tracking and billing tasks. The UI is very easy to learn and to train others on. Would recommend this product highly.
Rob from Amuzzini Construction
Hindsite Software is an amazing tool for any company in the service industry. I recommend this to any business owner looking to streamline their operations. It is truly a complete solution for project management.
The product also comes with excellent customer support and a free training session. There isn't anything else you can ask for from this software.
Steve from Langone Bros Landscaping
Our landscaping company was restricted from growing due to our systems. With hindsite not only could we grow, but we could leave the office to one or 2 people while everyone else was out taking care of customers, finding new leads, etc.
Trena from Nature's Helper Inc.
We contiue to be grateful for all the details that Hindsite has allowed us to manage for our business. Our customers also find GREAT value in the fact that they can call the office and get highly detailed answers from office staff very quickly and efficiently (thanks to the HISTORY feature). As an office administrator, scheduling multiple technicians for multiple services (estimates, repairs, installations etc.) has become MUCH easier with HindSite Software. Using HindSite software in conjunction with a mapping software allows us to schedule appointments much more efficiently by location, eliminating a great deal of drive time. Many service related industries can benefit from HindSite. If you're IN to details, HindSite is the program for your business. There are many ways to track time records for employees and several mapping features that are sure to be helpful.
The biggest PRO I think HindSite offers is the CUSTOM REPORTS - you can pull just about any report needed for about any situation for any data captured. Another favorite feature is ADD-A-NOTE. This lets you attach a note to the customer (ie. calls made to or received from) and keeps it with that contact. SPECIAL NEEDS is an amazing feature for the office personnel to allow them quick information about a customer such as "HIS name is Kelly, HERS is Jean" or "Must pay past due balance prior to scheduling next service". Then there's PDA SPECIAL NEEDS is great for service technicians. It's a special 'pop-up message' that appears as they time in to a job and allows us to warn technicians for items such as Dogs, warranty void, or other items that only pertain to that particular customer. REMINDERS is another one of my favorite features for tasks you don't want to forget for the future. HISTORY keeps all data at your fingertips for all services rendered. There are MANY more benefits too!
If you want to review work schedules from a past dates, you will only be able to view the data that exists with current employees who are licensed. All of the data for each customer still exists in the HISTORY, it¿¿¿s just that you cannot expect all the appointments to be in a screen where you can view the schedule ¿¿¿as it was¿¿¿ from a past date. The exception to this would be if you retain the same staff/licenses. Moving appointments or changing from one date to another is very easy - sometimes too easy. If you're not careful it's possible to accidently relocate a scheduled appointment to a date or time that wasn't intended.
Aaron from Grapids Irrigation
Great product and people. If you have more than 5 technicians and a person in the office this product will pay for itself twice in the first year easily.
Connects with Quickbooks well. Scheduling. Tracks all time and parts in the field. Spectacular support and people.
Routing is a little week and can bounce around a bit as more jobs are added to a schedule.
Paul from Four Paws Fence
I rate Hindsite as an A+ product. It is sensational in how it functions and there customer support is beyond tremendous! There is always a learning curve with any new software but our office manager and myself picked it up very quickly. We manage over 4,500 customers. My office manager has said he will quit if I ever quit using Hindsite. It is that good!
Ability to websync service tech. invoices from the field back to the office in real time. Has great lightning fast connection with quickbooks software. No more double data entry for the office. Everything from parts to labor to service plans are entered by our technicians in the field using a droid phone or netbooks and there data is sent back to our office via the web in seconds. We click one button and the invoices are already done in quickbooks. They are emailed out the same day from our office. It has done away with paper invoices at our office. No more squinting and trying to read your technicians chicken scratches which is suppose to pass as handwriting. Has fantastic search query ability. I can search the Hindsite database by phone, address, first or last name or any other field in the database. The database functionality is fantastic. Easily export data files to excel for an email broadcast or voice phone broadcast. Hindsite has revolutionized our business!!!!!
None that I can think of. It is a terrific product and I am a raving fan!
Kevin from PSI Waste Equipment Services, Inc.
HS is not just a product, but a solution to much of what ails a mobile service group. If you work on it and use it and work on it again, before long you'll be amazed at what you can achieve. HS can give you back your sanity. I doubt your hair will grow back, but you'll stop pulling it out.
HS has some of the best support guys out there. They are friendly and helpful and they don't let you down. I've worked with HS for several years now and I'm a bigger fan every year. If you run a mobile service business I'm sure you'll find The Hindsite Solution fits your needs.
HS is extremely versatile.
Scheduling jobs is easy.
Mapping helps you route techs.
Word and Excel merge provide you with custom sign-offs, quote sheets, etc.
Picture assessments help me document "before and after"
Assessments ensure my techs record the appropriate data so I don't have to go back.
HS changed the way I run my business
Every year HS gets better and more useful
This is not really a con, but...
You get what you give! If you don't spend the time rethinking your business and exploring the capabilities of HS (or any other solution) you'll get what you deserve- we'll, maybe a little more. HS has a lot to offer, but you'll have to work a bit to make it the incredible tool that I believe it is. Don't get me wrong- you can be up and running in short amount of time and you'll be better off than using a white board or a spread sheet. But is that all you want?