HouseCall Pro Software


 

HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as cleaning, plumbing, electrical and more.

HouseCall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

HouseCall Pro - Advanced reporting
 
  • HouseCall Pro - Advanced reporting
    Advanced reporting
  • HouseCall Pro - Get booked online
    Get booked online
  • HouseCall Pro - GPS tracking
    GPS tracking
  • HouseCall Pro - Invoicing & payment processing
    Invoicing & payment processing
  • HouseCall Pro - Postcard & Email marketing
    Postcard & Email marketing
  • HouseCall Pro - Schedule & dispatch
    Schedule & dispatch
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

94 Reviews of HouseCall Pro

Showing 1-20 of 94

 

from Tech Doctors
Specialty: Information Technology
Number of employees: 1 employee Employees number: 1 employee

Great software

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used mhelpdesk and zendesk before now using this is awesome..just needs email inbox routing

Pros

quick easy and sync

Cons

needs email inbox so incoming email requests turning into tickets

Advice to Others

use it..rated high!

 
 

from Skyline Electric LLC
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

housecall pro

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makes it easy to coordinate a crew of employees on multiple jobs and keep in touch with costomers

Pros

simplify schedule
notify customers

Cons

customers need to download app to receive updates

 
 

from Eddingers Pest Control
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

house call pro

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they were great in training me at first. now, no one answers and reply only by email.

Pros

Big help and organizes great.

Cons

sends emails to client to quickly, every time you make a move. clients have called me complaining on too many sent. plus when you schedule on never because you want it to populate all year long it goes to you phone tying up and using data. I wish it would only show maybe just a two month view. needs a new section in the contact area to where you can add property managers and maintenance managers as well as office managers so when you go into it your job you have all that info as well on your phone.

Advice to Others

pest pac is better but just to much for someone starting out so this works great to get going. I'm hoping they will add features soon.

 
 

from Premium Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

So easy and efficient

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House Call Pro absolutely changed my business for the good. Its easiness to schedule a job and keep in touch with customers through emails and postcards is immeasurable. Highly recommend.

Advice to Others

Highly recommend, don't wait.

 
 

from Elliott Contracting
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

Great work flow for field and office coordination

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I loved the friendly supportive staff in getting the demo set up. They easily showed how well the product was a perfect fit for our company. It has everything necessary to make it easy to complete requests and jobs on the office end, as well as easy to use and follow jobs for the techs in the field. Overall- much better flow for coordinating completion instead of a lot of back and forth between the office and field.

 
 

from Yates Maintenance
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Can't create statements from this software. Still need Quickbooks. Does not eliminate hours of bookkeeping as promised due to this.

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I am still using Housecall Pro. I am very disappointed that my small company of 5 underwent changes in software to only encounter more problems and hours of troubleshooting on top of the bookkeeping that will not sync over to Quickbooks.
The system freezes up several times a day, on both the desktop version and the mobile app. We have reset, cleared cache, logged out and in. None of this seems to matter. The pay link is useful, but Quickbooks has this too. The gps is useful and dispatching calls to our HVAC and maintenance technicians. One supervisor told me he would get to the bottom of our issues and I haven't heard back from him. At one point, I was told I had actually uncovered glitches in their software, and to please be patient. I think Housecall Pro still has a long way to come.

Pros

Ease of dispatching addresses and service calls to technicians.

Cons

Error messages, glitches, kicks me out of app AND desktop version if it has to think too much at once. I have property managers with multiple addresses and those accounts seem to encounter the most problems.

Advice to Others

Use a scheduling app like google calendar for service and dispatch in conjunction with Quickbooks.
Look at more expensive software that will save you headache and money and time in the long run.

 
 

from OC Best Home Services
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Best Softwere

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Scheduling, Invoicing keeping history of clients, marketing all mobile included. Safe my time in daily
You want forget or skip your appointment ,invoice and truck of you money. services.The best of it :you don't have to pay 20% for CC merchant service in your bank .All is on Housecall Pro for 90% cheaper thank banks or square.

Advice to Others

Yes

 
 

from Ecopro Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

Ecopro pest control

Ease-of-use

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We run a medium-sized Pest Control business with three trucks, we changed over from a different software to housecall Pro and I have been so happy with it. One of the best things that housecall Pro does is customer interaction they know exactly what is going on. I really like the computerized text messages and automated emails.

Pros

Really user-friendly love the Android and Apple app I really like the online email bill pay

Cons

I do wish I could send a one-time blast email to all of my customers

Advice to Others

This software makes your business look legit if you're sitting on the fence it's a no-brainer go paperless

 
 

from Advanced Pros Heating And Cooling LLC
Specialty: HVAC
Number of employees: 1 employee Employees number: 1 employee

Easy To Use

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I have tried many different softwares and by far housecall pro is the best and you don't even have to purchase anything get basic and your on your way.

Advice to Others

Get this product and you won't regret it

 
 

from Kelly Klean
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing Software

Ease-of-use

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HouseCall helped boost our business. It keeps us organized and on track!

 
 

from Insight Electrical
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

Best bang for your buck

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This software is affordable, intuitive, and gives your small business a professional look.

Pros

How affordable it is.

Cons

It lacks one or two features I would like to have, but the software is constantly updated with other new features that just keep making the software better.

 
 

from Kelly Klean
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

My new business partner!

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I am the owner of Kelly Klean. We are a residential and commercial cleaning service and Dallas Texas.

When I say owner, I really mean Receptionist answering all of our frontline calls and text, as well answering our current clients calls and text messages through my personal phone. Social media director for our own website, Facebook, Instagram, Yelp, Angie's list, Properly. All while working in the field, cleaning someone shower or toilet and the phone rings. Wet hands, no pen and paper, already behind schedule do I respond do I not? Honestly it was much easier not to answer the my chiming pocket, what was the train whistle one for again my email or yelp?

I have literally been searching for five years for a system like HouseCall Pro. It was the smartest thing I could've ever done for myself, my business, my employees, and my customers.

Not anymore, I know exactly who and what it is when I hear that knock knock knock, it's HouseCall Pro and money in the bank. My business has now expanded even faster than I could've imagined. Everything is in one place altogether.

And it's not just me that loves it, my 2 other employees, (soon to be 5) new Clients and my old Clients love that we have done this.

Pros

They actually want to know about my business and how they can improve their system to improve mine.

Cons

Training is a a must.

Advice to Others

Go through the training and play with the system until you are completely confident before you roll out and launch.

 
 

from Long Island Appliance Associates
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

Best CRM for the money hands down.

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I have demoed and reviewed many crm software programs and this is by far the cheapest but doesn't skimp on product features. It will include most of the fautures a normal crm would charge double for. Very easy software to navigate and operate. And fully customizable.

Pros

Price.

Cons

Nothing. I haven't found one thing I haven't not liked yet.

 
 

from Workman Communications
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Price and Customer Service

Ease-of-use

Functionality

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Value for Money

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Compared to other programs, this one is awesome when it comes to functionality, ease and price! It connects directly with QuickBooks Online, so I no longer have to use two programs for scheduling/billing, everything is combined! I wish there were more options when it came to limitations for field employee usage. But otherwise it's helping to reduce office work now that the technicians have more structure in the field and more responsibility with customer notes/payments, etc.

Pros

The app! Uploading photos, attachments and color coordination team members.

Cons

Takes a little while to get used to. Some issues with importing QuickBooks files. Creating estimates is easier in QB

 
 

from K & B Communications
Specialty: Communications
Number of employees: 2-10 employees Employees number: 2-10 employees

Great product

Ease-of-use

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Very helpful and have answered all questions we have

 
 

from Cape Wide Concierge
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

Purchased halfway through presentation!

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This program has solved the scheduling nightmare I was in.

Pros

Everything I need to schedule and book is in one place. I can have the information for each individual client available out in the field.

Cons

It is not specific to my property management industry. The booking online needs to be more flexible for repeat clients.

 
 

from Cornerstone Painting and Drywall
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

Almost There

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I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things.

Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot.

Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers.

My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier.

All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential.

Pros

QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job.

Cons

I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more.

Advice to Others

Do your homework, know what you need a program to do. Seek the advice from people in your industry or a similar one to find out what is working for them. Programs like HouseCall Pro are an investment in your business and will have a corresponding investment in your time. Proper set up of any program is the key to making any program work for you. That is one of the reasons I went with HCP since it synched with QBO; all of my customers and items lists were downloaded, so I had nothing more to do.

 
 

from Correle cleaning
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Such a great helper

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My family owns cleaning business, before we used to waste a lot of paper and notebooks to keep track of our clients and their details, now house call pro is all we need. We connect it to quick books and we are all set. I'd definitely recommend it to everyone

 
 

from Zen Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

Great software. Value for money

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I own appliance repair company, house call pro lets me monitor my orders, keep track of my technicians and jobs. Easy to dispatch, I like gps tracking feature and mobile version.

 
 

from Plumber
Specialty: Plumbing
Number of employees: 1 employee Employees number: 1 employee

Great affordable program

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House call pro is very easy to use and reasonably priced I would recommend it for any small business

Pros

Simple to use

Cons

Staff a bit to salespeople for my liking

Advice to Others

It works and it's affordable

 
 
 
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