HouseCall Pro Software


 

HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as cleaning, plumbing, electrical and more.

HouseCall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

HouseCall Pro - Reporting
 
  • HouseCall Pro - Reporting
    Reporting
  • HouseCall Pro - Mobile access
    Mobile access
  • HouseCall Pro - GPS tracking
    GPS tracking
  • HouseCall Pro - Postcard and email marketing
    Postcard and email marketing
  • HouseCall Pro - Mobile invoicing and payment processing
    Mobile invoicing and payment processing
  • HouseCall Pro - Scheduling and dispatching
    Scheduling and dispatching
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

228 Reviews of HouseCall Pro

 
Software Advice Reviews (87)
More Reviews (141)

Showing 1-20 of 87

from Workman Communications
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

My rating has gone down the past few months

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At first, I thought this software would be great! It's good. But as the time passes, I'm finding more and more issues with it. For the price, it's not bad. But for functionality and basic functions, I wish there were more options.

Pros

Great customer service/chat. Connects to Quickbooks Online. Mobile app.

Cons

Can't schedule multi-day jobs (unless they're consecutive). Can't print an 'approved estimate' with customer name and date/time of approval. in-app text messages: cannot filter which employee they go to, all messages route to 'admin'.

Advice to Others

This is good for basic scheduling and invoicing. Not as many functions and customization like other programs.

 
 

from Disaster Recovery
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Finally... a software app that actually does the job!

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As owners, trying to keep tabs on what's going on in our restoration and cleaning company when we're 80 miles away most of the time was a real challenge. We tried several other programs which were complicated and hard to learn and finally heard about this one at a seminar. BOOM! Now the owners, the office staff, and the technicians know exactly what's going on in real time. And our customers love the scheduling reminders, too! We hired senior citizens as receptionists and they had no problem learning how to use it - it's that easy! And because it syncs with our Quickbooks Online, new invoices and payments are sent automatically from HouseCall Pro – amazing! Thanks, HouseCall Pro, for making our jobs so much easier!

Advice to Others

If you have internet access in your office, and technicians with smartphones this is the app to use! The desktop version for the office makes scheduling a breeze. Technicians assigned to the job are notified on their smartphones as soon as the job is scheduled. Generating an invoice, collecting payment (even credit cards) - a snap, and all done in the field! And it all syncs with Quickbooks Online, so even your bookkeeper is happy!

 
 

from Prestige Systems
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

research before you buy this product!!

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I have been using this product for over a year now. This program is great for only one purpose, and that is for appointment only. Other than that, it is an awful program if you are currently using Quickbooks online. They are not compatible! If you are looking for customer support, forget about this company. They won't give you a straight answer. It is impossible to call them. I have to encounter daily issues. Things are missing, can not find customers. Duplicate customers when export to QBO (Quickbooks online). The desktop version is not the same as the phone app. It is a daily struggle for me. The list goes on...

Pros

marketing and communication with customers prior and during the job.

Cons

daily issues. Unexplained missing item or numbers. Customer support, system glitches, and it is impossible to look for missing invoices and you can not make changes unless you get the Housecall Pro to involve.

Advice to Others

Don't use this product if you are using QBO!!!

 
 

from Air Doc's of the Treasure Coast
Specialty: HVAC
Number of employees: 1 employee Employees number: 1 employee

Amazing

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Love this dispatching program! I've tried a few different programs and none of them were as easy to use and have everything you need all in one place.

Pros

How easy it is to use

Cons

There are a few things I'm waiting for them to do, but at the rate, they update I'm sure it will be a single soon.

Advice to Others

It's worth it

 
 

from Air America
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

Exactly what we needed

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We were looking for an affordable, easy to use software for our HVAC company. Housecall Pro is exactly that. It works seamlessly with Quickbooks online and has minimized our office work significantly. The customer support team is rivaled by none. Best I have ever experienced.

Pros

Aside from the software working very well. The support is everything. I have never worked with a team that had such quick and accurate response time. I cannot stress enough that support is everything, and Housecall has the best I have worked with.

Cons

There are some functions we would like to see, but it is minimal and more of a preference.

Advice to Others

Prepare your data ahead of time. We shifted from Quickbooks Enterprise to Quickbooks online prior. It was a bit messy, but Quickbooks is the problem, not Housecall.

 
 

from Naples King Of Klean
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

HouseCall Pro

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Works well when it works. Have had issues in some locations where you can't get it to connect.

Pros

Scheduling, maps, pricing.

Cons

Occasionally I need to use it and it doesn't connect. Also you can't email pictures where you want. Only to the customer.

Advice to Others

Good product. A bit pricey but it helps us a lot. Don't know what other options are out there.

 
 

from Tech Doctors
Specialty: Information Technology
Number of employees: 1 employee Employees number: 1 employee

Great software

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used mhelpdesk and zendesk before now using this is awesome..just needs email inbox routing

Pros

quick easy and sync

Cons

needs email inbox so incoming email requests turning into tickets

Advice to Others

use it..rated high!

 
 

from Skyline Electric LLC
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

housecall pro

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makes it easy to coordinate a crew of employees on multiple jobs and keep in touch with costomers

Pros

simplify schedule
notify customers

Cons

customers need to download app to receive updates

 
 

from Eddingers Pest Control
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

house call pro

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they were great in training me at first. now, no one answers and reply only by email.

Pros

Big help and organizes great.

Cons

sends emails to client to quickly, every time you make a move. clients have called me complaining on too many sent. plus when you schedule on never because you want it to populate all year long it goes to you phone tying up and using data. I wish it would only show maybe just a two month view. needs a new section in the contact area to where you can add property managers and maintenance managers as well as office managers so when you go into it your job you have all that info as well on your phone.

Advice to Others

pest pac is better but just to much for someone starting out so this works great to get going. I'm hoping they will add features soon.

 
 

from Premium Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

So easy and efficient

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House Call Pro absolutely changed my business for the good. Its easiness to schedule a job and keep in touch with customers through emails and postcards is immeasurable. Highly recommend.

Advice to Others

Highly recommend, don't wait.

 
 

from Elliott Contracting
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

Great work flow for field and office coordination

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I loved the friendly supportive staff in getting the demo set up. They easily showed how well the product was a perfect fit for our company. It has everything necessary to make it easy to complete requests and jobs on the office end, as well as easy to use and follow jobs for the techs in the field. Overall- much better flow for coordinating completion instead of a lot of back and forth between the office and field.

 
 

from Yates Maintenance
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Can't create statements from this software. Still need Quickbooks. Does not eliminate hours of bookkeeping as promised due to this.

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I am still using Housecall Pro. I am very disappointed that my small company of 5 underwent changes in software to only encounter more problems and hours of troubleshooting on top of the bookkeeping that will not sync over to Quickbooks.
The system freezes up several times a day, on both the desktop version and the mobile app. We have reset, cleared cache, logged out and in. None of this seems to matter. The pay link is useful, but Quickbooks has this too. The gps is useful and dispatching calls to our HVAC and maintenance technicians. One supervisor told me he would get to the bottom of our issues and I haven't heard back from him. At one point, I was told I had actually uncovered glitches in their software, and to please be patient. I think Housecall Pro still has a long way to come.

Pros

Ease of dispatching addresses and service calls to technicians.

Cons

Error messages, glitches, kicks me out of app AND desktop version if it has to think too much at once. I have property managers with multiple addresses and those accounts seem to encounter the most problems.

Advice to Others

Use a scheduling app like google calendar for service and dispatch in conjunction with Quickbooks.
Look at more expensive software that will save you headache and money and time in the long run.

 
 

from OC Best Home Services
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Best Softwere

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Scheduling, Invoicing keeping history of clients, marketing all mobile included. Safe my time in daily
You want forget or skip your appointment ,invoice and truck of you money. services.The best of it :you don't have to pay 20% for CC merchant service in your bank .All is on Housecall Pro for 90% cheaper thank banks or square.

Advice to Others

Yes

 
 

from Low Tide Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

Low Tide Plumbing- Scheduling Software

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We were looking for a software that was easy to use, communicated with Quickbooks Online and Google Calendar, HouseCall Pro was the perfect solution. Being able to use Google Maps to locate the customer addresses helps cut down on errors and navigation for our technicians. The help chat feature allows us to communicate with technical support whenever we find an issue or need advise. Some of our technicians are not technologically savvy; the use of the sync feature with Google Calendar allows us to print a daily schedule and send updates easily. Overall we are very happy with the value of this software and would recommend it to any other small-medium size plumbing or service companies.

 
 

from Ecopro Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

Ecopro pest control

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We run a medium-sized Pest Control business with three trucks, we changed over from a different software to housecall Pro and I have been so happy with it. One of the best things that housecall Pro does is customer interaction they know exactly what is going on. I really like the computerized text messages and automated emails.

Pros

Really user-friendly love the Android and Apple app I really like the online email bill pay

Cons

I do wish I could send a one-time blast email to all of my customers

Advice to Others

This software makes your business look legit if you're sitting on the fence it's a no-brainer go paperless

 
 

from Advanced Pros Heating And Cooling LLC
Specialty: HVAC
Number of employees: 1 employee Employees number: 1 employee

Easy To Use

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I have tried many different softwares and by far housecall pro is the best and you don't even have to purchase anything get basic and your on your way.

Advice to Others

Get this product and you won't regret it

 
 

from Kelly Klean
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing Software

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HouseCall helped boost our business. It keeps us organized and on track!

 
 

from Insight Electrical
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

Best bang for your buck

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This software is affordable, intuitive, and gives your small business a professional look.

Pros

How affordable it is.

Cons

It lacks one or two features I would like to have, but the software is constantly updated with other new features that just keep making the software better.

 
 

from Kelly Klean
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

My new business partner!

Ease-of-use

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I am the owner of Kelly Klean. We are a residential and commercial cleaning service and Dallas Texas.

When I say owner, I really mean Receptionist answering all of our frontline calls and text, as well answering our current clients calls and text messages through my personal phone. Social media director for our own website, Facebook, Instagram, Yelp, Angie's list, Properly. All while working in the field, cleaning someone shower or toilet and the phone rings. Wet hands, no pen and paper, already behind schedule do I respond do I not? Honestly it was much easier not to answer the my chiming pocket, what was the train whistle one for again my email or yelp?

I have literally been searching for five years for a system like HouseCall Pro. It was the smartest thing I could've ever done for myself, my business, my employees, and my customers.

Not anymore, I know exactly who and what it is when I hear that knock knock knock, it's HouseCall Pro and money in the bank. My business has now expanded even faster than I could've imagined. Everything is in one place altogether.

And it's not just me that loves it, my 2 other employees, (soon to be 5) new Clients and my old Clients love that we have done this.

Pros

They actually want to know about my business and how they can improve their system to improve mine.

Cons

Training is a a must.

Advice to Others

Go through the training and play with the system until you are completely confident before you roll out and launch.

 
 

from Long Island Appliance Associates
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

Best CRM for the money hands down.

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I have demoed and reviewed many crm software programs and this is by far the cheapest but doesn't skimp on product features. It will include most of the fautures a normal crm would charge double for. Very easy software to navigate and operate. And fully customizable.

Pros

Price.

Cons

Nothing. I haven't found one thing I haven't not liked yet.

 
 
 
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