Housecall Pro Software


 

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as cleaning, plumbing, electrical and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Reporting
 
  • Housecall Pro - Reporting
    Reporting
  • Housecall Pro - Mobile access
    Mobile access
  • Housecall Pro - GPS tracking
    GPS tracking
  • Housecall Pro - Postcard and email marketing
    Postcard and email marketing
  • Housecall Pro - Mobile invoicing and payment processing
    Mobile invoicing and payment processing
  • Housecall Pro - Scheduling and dispatching
    Scheduling and dispatching
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

319 Reviews of Housecall Pro

 

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Software Advice Reviews (116)
More Reviews (203)

Showing 1-20 of 116

Lacarris from Maid Service
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

HR Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The only reason I can think that these guys are getting such great reviews for an incomplete product is that they are either false or other people arem ostly just using the CRM feature which is pretty Standard.

Pros

Nice layout

Cons

This company is going to ruin you if you choose them to help run your business.

GPS Tracking - False
Timekeeping System - False
Merchant Services - False
Scheduling & Dispatching - False

This company is in their Beta Testing Phase and they only have 3-4 Customer service reps working each day to address any concerns you might have. The GPS Tracking system will allow your employees to still time. The Time Keeping System will get you in trouble with any Labor Board and will help any employee win a lawsuit against you. Marketing system is non existing. Merchant services is non existent.

 
 

Mark from Avalon Property Services, Inc.
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use and set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good product for the money. We looked at systems that had much more then we needed for a much higher price and this system, though not built specifically for our business (commercial janitorial) is flexible enough to work for us at a good price point.

Pros

Easy import of clients, mobile app, great customer service and follow up. desktop version is very robust and easy to navigate. training videos on-line are plentiful and very easy to understand

Cons

App needs a little more functionality. Need to have another option for non-office users to be able to create jobs but not have access to pricing. Would love the ability to write on photos when adding to notes/photos section.

 
 

Kim from The Termite Detective
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good option for small service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an affordable option for small businesses. It's a great tool for managing a growing customer base. The text notification to customers is a definite plus. Customers are organized by email address, which can be a bit cumbersome is you are doing business with another company with multiple locations. All in all, a good value for the money.

Pros

Affordable for small businesses. Makes scheduling appointments easy. Texting notification to customers is a definite plus!

Cons

Desktop version is a bit clunky. Groups customers by email address. Sometimes can be slow to switch screens on desktop view.

 
 

Elizabeth from Excelsior Air LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Chris was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won’t be disappointed!

Cons

A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

 
 

Steven from Conyers Electrical Service
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Glad we went with house call pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy the system is to use and how well it keeps track of all our day to day operations and customers love it.

Cons

I hope that the check in and check out will come with GPS tracking when our employees use it other than that its better than I expected

 
 

Serina from Totally Awesome Maids
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Plenty of Features, User Friendly & Awesome Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button.
Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy.
Great, awesome program for an Totally Awesome Cleaning company

Cons

No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

 
 

Susie from Green Room Cleaners
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Housecall Pro is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every day, I think to myself how glad I found Housecall Pro. It has helped with almost every aspect of our company

Pros

I love the Quickbooks Integration, the ease of scheduling jobs and assigning to employees and the excellent customer service.

Cons

As with any new software, it takes a little time to figure out the best way to schedule stuff for your company but the customer service is very helpful.

 
 

Anibal from Maxx Force Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since day one I signed on they have made it to Mendez changes to the software. Satisfied with the service but can use some updates and changes.

Pros

Very easy to set up customers and appointments. Awesome that you don't have to use a different software for credit card processing.Awesome that you don't have to use a different software for credit card processing.

Cons

Does not have automatic text reminders for customers on their next scheduled appointment. I cannot set up reoccurring appointments on mobile app.

 
 

Karen from Coastal Tree LLC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Coastal Tree Housecall Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I through away for software that could not work for me and my crew.
Liars.

Pros

Easy to sign in
Estimate and invoice easy
Other than that they are bad.
I would not recommend lied and said I could get a refund if it didn't work for my company if I paid for a year.

Cons

Changing estimate to job does not clear from calendar. Customer history has to go in and out of to obtain
Messages only go to one person.
Bland invoices and estimates.
No second-page terms page could be fitted. Can't get a refund although I was told I could if I paid for a full year. Liars.

 
 

Craig from All Pro Door Repair
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Has helped a lot with scheduling jobs that are more then a day or two out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can look up history, see where techs are to schedule more jobs(or not). When a customer calls inquiring about past jobs, it's easier to find...and mobile, not so frantic when not at the office

Cons

We are a weird group, so sharing with all of my techs isn't an option. Some of them run their own crew and are my competition as well as my technician

 
 

Adam from Plumbing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome Software !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using HouseCall Pro since the beginning of our business. HCP has helped build our business into what it is today. Everything from scheduling to payments to customer database, it has helped us and our customers have a grand experience !!

Pros

We love the ease of use and the many functions that HCP offers and helps run our business on a daily basis !

 
 

JR from Like New Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

House call pro rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The "on the way feature" lets our customers know we are in route to their home with just a click of a button.

Cons

Their server can be slow on occasion. Nothing major but have to put something for cons, overall love this app.

 
 

Cameron from Warsh My Windows
Specialty: Cleaning Services
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Long time User Review!!! Love this App and Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software!

First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app).

The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros.

Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park!

Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons

Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

 
 

Luis from Nav-Ex Cleaning Services
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Must have for small business or one person operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have been using HouseCall Pro for over a year now and we love it. As an owner of a Residential cleaning company and 30 employees, HouseCall Pro has helped us tremendously with scheduling, customers reminders and billing, tracking time and employees routing from one centralized software. The onboarding was very easy the staff at HouseCall was great. The other thing I like about them is how responsive to new ideas they are. This is by far the best service software out there.

 
 

Nicole from American Chimney
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

10/10 would recommend to a business looking for an all-in-one CRM

Pros

From dispatch to billing and everything in between, this cloud based CRM is absolutely fabulous. It has lifted a HUGE burden off the office as we went 100% paper free for all service.

Cons

It would be helpful to be able to email customers directly within HouseCall Pro, and have a more organized notes section rather than one long thread

 
 

Terry from Revive & Restore Cleaning.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Amazing change for our business!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allows me to take care of multiple things in one location. Time saver!!!! The software lets me spend more time on marketing.

Cons

The only issue that I have would be the way you add customers. I would like to see a better flow when you are adding someone.

 
 

Rick from First Choice Pest Control, LLC.
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I'm still in the beginning stages of using the product but it seems really functional and it will be a great tool for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support has been amazing! It has been a big help!!

Pros

I like the enroute messages to the client! It gives them a heads up as to when we will be there. It eases their mind as well!

Cons

I would like to see a way where the contact and confirmation of the appointment could all be done within HouseCall Pro.

 
 

Mal from HomeConcierge Pro
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

HouseCall Pro is Simply Stunning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The reason I started this review is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison.

My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo.

The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive.

I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro.

I highly recommend this product.

 
 

Michael from Repair Express Mobile Nation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Bad customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

I don’t recommend their service to a demand business. The online booking system is very hard to use and they don’t willing to fix it even with an extra $$. I waited a week and a half for an answer and never help me to improve my business.

 
 

Brian from Plumber
Specialty: Plumbing
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

What a great program for a small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this program to all one man shops to 10 truck shops

Pros

I now have everything the big companies have and it doesn't cost an arm and a leg. It intereactcts with my QuickBooks, it allows me to schedule, it does credit card processing, it tells me who has paid and who hasn't. The only issue is I wish I had found this sooner.

Cons

The only con I can find is it's a bit confusing with multiple address for one account other than that I can't really find a flaw

 
 
 
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Showing 1-20 of 203

Bill from Triangle Gutters

July 2017

July 2017

Huge Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this product is how easy it is to use. We use it for all of our scheduling and to keep tabs on when we last visited a job. It also has an added bonus of having an app for all of the employees to use. This is great because it shows when a job was started, how long they were there, and when they left.

Cons

I think the online customer service could be better.

Source: Capterra
 

Maribel from Shooting Star Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Super easy to use I love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That my clients have access to it and keeps updating with awesome features for both the provider and the client.

Cons

Price wise is crazy specially for a starter the has to pay out of pocket. Other than that I love it.

Source: Capterra
 

Dean from Action Steam Cleaning
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Awesomeness!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy automation for customer notifications for scheduleing and completion. My customers love it. I do too

Cons

Not any review links for customers to rate and review us. I send out an email with a ratings and review link. They rarely click it. I need a txt follow up for them too rate and review me.

Source: Capterra
 

Ronald from Williams& Fogg Heating & Air Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Pros

It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons

I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Source: Capterra
 

Kevin from Pipe Dreams Plumbing Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Absolutely amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me a lot of time! I can schedule via my phone while working under a sink, print invoices while in my truck, see my monthly income boss sitting at my computer, or even check my schedule while sitting down to dinner.

Pros

Easy to create and schedule customers, keep track of invoices, amazing customer service, and updates to QuickBooks automatically for me! Works great on my phone, tablet, and desktop.

Cons

A few differences in software between PC and mobile. Takes a little time to get used to, but well worth it!

Source: Capterra
 

Mary from Young Electric
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Awesome dispatch & CRM marketing tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time and efficiency

Pros

We only enter the customer info ONCE - then it flows to calendar, estimate, job, Quickbooks & thank you postcard AUTOMATICALLY! The dashboard

Cons

I wish I had a little more control at the Admin level. It's an all or nothing view for my office team.

Source: Capterra
 

Mike from QuikDry carpet & tile cleaning

July 2017

July 2017

Overall great. A couple of minor improvements would make it great. Custom phone # tags are a must!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use. Well thought out and logical. ADD THE CAPABILITY TO MAKE MORE THAN TWO NUMBERS AND BE ABLE TO ASSIGN CUSTOM TAGS!

Cons

The inability to program a text reminder down the road for the next service, this should be a no brainer!!
No custom tag capability on the phone numbers and having one email screw up making two contacts. Example: John smith has an office AND a house (shocking that someone who owns a business also lives in a separate house!!!! AND uses the same email!!!!). These are some VERY OBVIOUS oversights when this software was designed. MOST FRUSTRATING is that when I mention this to customer support they agree that these are the most common complaints. FIX THESE ISSUES and your software would be a 10 out of 10.......PERIOD!!!! Hopefully someone at housecall reads this and actually figures this out. I guarantee someone else will come along with these capabilities and your software will be outdated. ( remember Blockbuster Video). Otherwise I love the software.

Source: Capterra
 

Steve

June 2017

June 2017

The Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy this was to set up and how much the staff at house call helped when setting up the program

Cons

I hope that the Clock in and clock out will have GPS locations for checking in and out when my employees use it.

Source: GetApp
 

Wayne from Simple Mechanical Services

June 2017

June 2017

We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The awesome customer service and continual, well thought out updates show that Housecall is very serious about taking care of their customers. Automated customer notifications have been a great time saver and our customers love it. The integration with Quickbooks Online works great. And the app has great features like navigation and credit card processing.

Cons

The estimates features really need improvement for someone that wants to offer multiple detailed estimates especially generating them in the field. Also, we don't use the consumer app for customers because it appears that we are endorsing the users in other professions, or at least implies that they are associated with us somehow.

Source: Capterra
 

Joni from Alaska Clear Glass LLC

June 2017

June 2017

The best thing about house call pro is the friendly tech staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm not sure because I'm trying to get used to it. I like that you have committed to improving always. I'm frustrated right now so it's difficult to say what I like the best about the software. It feels clunky and not very intuative to me and I'm hoping it gets improved.

Cons

It is difficult to see all my jobs and is inconvenient to change dates etc. it's easy to totally mess everything up with a click of the mouse..

Source: Capterra
 


June 2017

June 2017

Awesome Software !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really enjoy the ease of use of this software and all of the features it includes. We love HCP !!

Source: GetApp
 

Nancy from On Caller Pet Adventures

June 2017

June 2017

I've had this for almost two months and have not been able to implement it.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It looks like it could be effective but I can't get it going. I've tried what she said to do with desktop & iPhone but it doesn't work. None of the online chats address it.

Cons

Customer Service Hours are bad! As a business owner, 9:00 to 6:00 is my time to make money not sit around trying to understand a system which the technician doesn't relate well to

Source: Capterra
 

Angela from Osborne Plumbing and Drain, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great program. Invoices need to update in quickbooks when updated or changed in Housecall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to schedule, invoice and send estimates with only one program that is easy to use and train on. When attaching files the

Pros

This software is easy to use. The techs in the field that are trained on this software program are able to stay updated and also attach pictures when they are needed for office or customers.

Cons

Invoices do not update in Quickbooks and have to be gone thru manually to be able to make changes so the reports come out right.

Source: Capterra
 


June 2017

June 2017

Our service company loves housecall pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The "on the way" feature is awesome. It eliminates us having to call customer when we are in route to home.

Cons

The only thing I would say that currently needs some improvement would be the speed of the server. It can be slightly slow sometimes.

Source: GetApp
 

Sherry from Ocean City Service Oil Company

June 2017

June 2017

Definitely Glad I Switched!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software helps keep communication open from office to dispatch, to tech to customer. It is a great tool to have.

Pros

Great Features, Easy Navigation, the techs love the app, email marketing is great, simplicity of everything, but I haveto say my FAVORITE part is that you can easily chat with their customer service team and I have made a few suggestions that have actually been implemented!! Great customer service and a great product!!

Cons

the credit card system is pricey and you can't use your own... a few other things I mentioned to them and a few things they changed.

Source: Capterra
 

Luis from Nav-Ex Professional Cleaning Service
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Must have for small business or one person operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using HouseCall Pro for over a year now and we love it. As an owner of a Residential cleaning company and 30 employees, HouseCall Pro has helped us tremendously with scheduling, customers reminders and billing, tracking time and employees routing from one centralized software. The onboarding was very easy the staff at HouseCall was great. The other thing I like about them is how responsive to new ideas they are. This is by far the best service software out there.

Source: GetApp
 

Matt from US Tree Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Nothing but Amazingness. Every small business could benefit from HC!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

all of them! almost completely covers my every need on the backend of my tree care business!

Pros

It's the "Twitter" of back-end business tools! Quick setup, easy to use, amazing customer response from their end of the app, seamless integration!

Cons

the ONLY disappointment, is a very small one; the slight lack of features, HOWEVER, The Housecall Pro team has been phenomenal at updating features almost weekly! In fact, I actually get a TON more value out of it than when I first started, and I loved it then!

Source: Capterra
 

Jessica from The Floor Restore Guys

June 2017

June 2017

Have had no problems at all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Awesome to keep everyone organized! I have only been using a month or so now but I have been using it everyday. Haven't had a problem.

Cons

I wish there was a tab that I could input off days from associates without having to just add events but I can manage with my regular calendar.

Source: Capterra
 

Harriet from Onsite Drapery Cleaning, Llc

June 2017

June 2017

I really like it. Easy to use and if you don't know info is readily available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that i can itemize and don't have to send out a unit priced invoice. I like that it's easy to adjust unit price pn the fly. I like the follow up

Cons

I wish i could preview some of the other features without the commitment. For e.g. a 30 sample of a higher price point to determine if you want to invest in that tier.
Maybe a bit more in-depth with the automation follow up. For e.g if no action happened after the 1st one then send it again.

Source: Capterra
 

Jennifer from Fresh KC Water
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall experience is GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to sync with our Quickbooks Online and being able to email invoice directly from application. Not having to enter service tickets is a HUGE PLUS!

Cons

Our company has multiple jurisdictions for sales tax and some change quarterly. With that being said, any future appointments we set before the sales tax changes are made, if we don't update before the job is completed, we receive errors. It would be nice if it could update all future jobs already set.

Source: Capterra
 
 
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