Jobber Software


 

Founded in 2011, Jobber is a powerful, cloud-based field service solution designed for small and medium-sized businesses. Their user-friendly features offer everything companies need to manage scheduling, invoicing, their clients, quotes, and other tasks. By relying on feedback from customers across industries, the team at Jobber has been able to develop stronger functionality for their end users.

The scheduling module allows users to update jobs in real-time, including information on progress and completion. Setting up a single job or a recurring contract is easy, and multiple employees can be assigned to the same job. We really like their drag-and-drop functionality, so users can quickly move around appointments.

Invoices are sent out automatically via email and follow-ups are built right in, making it easy for accounting personnel to stay in touch with clients about any over-due balance. They offer flexible invoicing options to best fit any company’s process. Jobber partners with many popular electronic payment apps, such as Stripe and Paypal.

Jobber’s CRM tracks more than just contact information on accounts-- users can create custom fields, tags, attach files or phones, and more. It links multiple properties under an account. All of this is connected back to the billing and work history.

Users in the field can create quotes on any smartphone or tablet and automatically forward them over to clients. These can be rated and sorted by active opportunity, giving better visibility over the pipeline of work.

The team at Jobber regularly releases updates to their software and is always listening for ways to improve their product. This web-based system is a great all-in-one field service solution.

 

Jobber - One software for your business
 
  • Jobber - One software for your business
    One software for your business
  • Jobber - Save hours on invoicing
    Save hours on invoicing
  • Jobber - Organize your client information
    Organize your client information
  • Jobber - Email Invoices for faster payment
    Email Invoices for faster payment
  • Jobber - Easy QuickBooks sync
    Easy QuickBooks sync
  • Jobber - Drag and drop scheduling
    Drag and drop scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

249 Reviews of Jobber

 
Software Advice Reviews (38)
More Reviews (211)

Showing 1-20 of 38

from Cronin Cleaning
Specialty: Cleaning Services

Okay for the last two+ years just not as robust as we'd like.

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Likes Best

Easy as an Iphone to use and implement. Very simple layout. Syncs fairly seemlessly. Easy to get employees set up (except every time I had to call them to resend the email for employees - it never generated). Map feature, timer are great for use by staff.

Likes Least

Can't download all notes and details for each customer easily. No main database access. Text features limited and another additional cost. Field workers have to be given FULL "editable" access to be able to put a payment in the system. Field app has been simplified to the point of useless. No real CRM. Can't make changes to set up the way you do things (like having "check" as the default in a payment) which makes several extra clicks here and there which is frustrating on a daily basis.

Recommendations

Watch out for all the costs. Add-ons most companies will need/want make the price go up and up. (Still cheaper than some others but not as robust) If there is something you really want in a product, ask their staff if it is coming in the immediate future. Things take 6-12 months to implement it seems.

 
 

from Colorado Concrete Repair
Specialty: Construction

Helps Keep Us Organized

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Likes Best

Creating clients and tracking them from quote to job to invoice.
Time sheets and how I can track our team's hours against specific jobs.
Tracking expenses against jobs.

Likes Least

The app. Once it was updated, we lost the ability for the crew to see their schedules and to update their time if they messed it up. Also if a job is not scheduled for that day, then they cannot assign their hours to the job on the app.

I'd like to see more automatic uploads of our communications with clients via email and phone in Jobber.

I'd like to see job costing analysis to see if we were profitable on certain types of jobs.

Recommendations

Does not help with job costing, so you'll need something separate from that.

 
 

from Quality Gates and Openers Inc
Specialty: Construction

Good product

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Likes Best

Inexpensive and user friendly. The customer support is great.

Likes Least

the new updates are lacking in functionality. We lost a lot of abilities in the mobile app with the latest update.

Recommendations

Great product for the money, I would definitely recommend this software for small businesses.

 
 

from Serve Plus
Specialty: Cleaning Services

Just great product & great team

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Likes Best

The team is very helpful & ready to support at any time.

Likes Least

As part of what is built for its just great. there is nothing to add.

Recommendations

Before using jobber or anything else, know your business. draw your workflow on a paper then choose. i kept this note for the people who says jobber is not good. sorry to say that you guys need to know how to use Jobber.

if you are into any kind of services business there is nothing better then jobber! feature & price wise.. integration & other future aspects as they keep on enhancing it all the time.

 
 

from Reliable Home Solutions, LLC
Specialty: Construction

I have used Jobber for nearly 2 years

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Likes Best

Jobber is easy to setup and use. It's inexpensive compared to other similar program. The people at Jobber will help with any item you may need and will listen to your input on changes you might want to see made with the program.

Likes Least

I would like to see the capability to download all previous jobs or basic tasks to a file to save locally.

Recommendations

It's a good program and is easy to use. If you have questions, customer service is there to answer them. You can find a wealth of information available on the program itself. There are numerous things you can customize to make the program like you want it.

 
 

from Bed Bug Burners LLC
Specialty: Pest Control

Overall a Great User Friendly Program

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Likes Best

The program is extremely user friendly and inexpensive compared to other similar programs.

Likes Least

The apps are basically worthless. All our technicians log in online through the website because the apps are so limited.

Recommendations

If your technicians have iPads or lap tops this will work great, if they only have smart phones it is not ideal. The small phone screens make it difficult to do any work on.

 
 

from Absolute Pest Control
Specialty: Pest Control

HATE IT. the second I can find a better program im gone

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Likes Best

I like the fact that I can save costumer information and don't have to write every invoice by hand

Likes Least

Its annoying. the fact that I cant write an invoice without creating a "job" which is basically basically creating an invoice before creating an invoice makes me do the work twice. sometimes it doesn't associate the "Job" with the invoice even though it was part of creating it. its stressful.

good luck marking invoices paid if they are under the same company name. you'll have to inspect each invoice because the list of pending payments wont show the address of the work site that you need to mark paid. instead you need to have the invoice number jobber gave you even if the company you billed doesn't show it on the checks.

The invoice it creates is very picky about changes in the settings. it wouldn't let me leave a blank space so I had to insert a period instead. otherwise the page wont refresh.

Don't use the built in calendar to assist you with your due jobs. you have better luck using hotmails calendar. if you do you'll get really confused about which jobs you've created invoices for and which ones you haven't.

Recommendations

make sure the program supports "service address" instead of shipping address. when I searched for an invoicing program i had to call a few of them to ask this question.

 
 

from Sean Clark chimney services
Specialty: Construction

Just what we needed!

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Likes Best

It solved our scheduling needs both in the office and remotely. Specifically made a small service company look like a completely staffed contractor.

Likes Least

Nothing much..they need to work a little on the calendar view from mobile phones and some hang time issues.

Recommendations

Try it for 30 days..it's free! We tried more than several competitors and they failed our expectations.

 
 

from Rose Landscape
Specialty: Lawncare

Effective and efficient software

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Likes Best

What I like best about Jobber is how functional it is and how it keeps our business organized and on schedule. The interface is appealing and the options for scheduling work very well for our business.

Likes Least

We have been very happy with Jobber. Sometimes there are minor issues that we struggle with but when we contact Jobber they help us immediately.

Recommendations

When evaluating software one of the important things is how it will help you to maintain appointments and scheduling jobs. Jobber is very good at this and I highly recommend it.

 
 

from Rose Landscape Services
Specialty: Lawncare

My amazing experience using Jobber

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Likes Best

This product is efficient and thorough. We use it every day. It is easier to maneuver around, and if we have questions, they are answered very promptly.

Likes Least

It is hard to collect specific data spreadsheets based on the selected options. Often we want a simple spreadsheet which gives us averages to know if we are bidding our jobs right based on the time but are unable to get it.

Recommendations

Always be honest. They can't fix the problems or come up with solutions if you don't tell them what is wrong.

 
 

from Buckeye Mowing and Lawn, LLC
Specialty: Lawncare

Easy to use on day one!

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Likes Best

It's very easy to understand and implement right away. The staff is very helpful whenever you need them.

Likes Least

I would like for it to already have QuickBooks incorporated into the software.

Recommendations

Give it a try. It's well worth using the 30 day trial.

 
 

from My Sweet Clementine
Specialty: Cleaning Services

Works well for me.

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Likes Best

I love it. It stays up to date meets all our work requirements. I can't complain.

Likes Least

I don't have anything to complain about with this service.

Recommendations

I think this is a good way just to base in general.

 
 

from Bumblebee Landscapes LLC
Specialty: Lawncare

So happy!

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Likes Best

Makes everything in my business so much better. I really could not be happier.

Likes Least

There's nothing that I dislike about Jobber.

Recommendations

I would first call the other companies and see how long it takes to talk to someone. Jobber feels more like a really smart friend rather than some big corporation.

 
 

from Hale's Electrical
Specialty: HVAC

Great Online CRM Service

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Likes Best

Jobber is very user-friendly. New employees can jump into the program easily. The Jobber team is always kicking out updates to better their product (usually request from their customers).

Likes Least

Their calendar can sometimes become cluttered, but there are options that you can change to de-clutter it.

Recommendations

Talk to a rep first. They can show you what Jobber can do. If you think it would be a good fit, try it out.

 
 

from Painters Enterprise
Specialty: Other

Best thing I have added to my business.

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Likes Best

Jobber makes it so easy to find my clients, provide them with professional looking quotes, invoices, statements and such; and be able to look up past work that we have done for clients.

Likes Least

For the way we run our jobs, I haven't been able to incorporate the calendar usage into my work regime.

Recommendations

I don't need to use any secondary software or program for any of my client and business needs.

 
 

from A Cut Above Lawn Services
Specialty: Lawncare

Jobber is an amazing product that saved me a lot of time!

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Likes Best

Jobber is very user-friendly and saved me a lot of time in scheduling and invoicing. What made it the most effective was the phone support. They were very professional and went to great lengths to help me understand the product and implement to my specific application.

Likes Least

I can't think of something I didn't like. I had a great experience with both.

Recommendations

Try it out for a few months. Call with your questions. You will be glad you took the time to get through the learning curve. It is well worth it.

 
 

from Total Tree Health Care, Inc.
Specialty: Lawncare

Jobber is like having a virtual secretary

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Likes Best

Simplicity, ease of use, responsiveness, being cloud-based.

Likes Least

I don't like the fact that it is exclusively cloud-based. There needs to be a desktop version that stores all my data on my device in conjunction with syncing to the cloud. This way, if I have no reception or WiFi is down, I can still work. Evernote does this very well, so I wish the developers would follow suit.

Recommendations

Give it a spin. Don't assume that an industry-specific software package is always a best fit. I spent 10x more on industry-specific software that was frustrating and ultimately a huge waste of time. Jobber allowed me to get started with no upfront fees, and it was customizable to my industry.

 
 

from Rose Landscape
Specialty: Lawncare

We track all our customers and route all jobs with this

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Likes Best

Very user-friendly and easy to learn. A lot of options and good ways to help our business grow.

Likes Least

Not being able to flip routes around (back-to-front or front-to-back).

Recommendations

Not every software product is a fit for everyone. Check to see if this software will fit your company.

 
 

from Final Touch Landscaping Maintenance & Irrigation, Inc
Specialty: Lawncare

We have really enjoyed Jobber from day one.

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Likes Best

The Jobber product was made for us, the Green Industry. The vendor has the best customer service we have ever experienced. It syncs very well with QuickBooks Online.

Likes Least

I cannot really think of anything we like the least about Jobber. We are thankful for their continuing effort on improving the product while adding new features.

Recommendations

We have tried a handful of other programs before Jobber; however, none of them fit the Services Industry like Jobber. A very flexible program that will help you grow your company as large as you want.

 
 

from MVES CO
Specialty: Electrical

Excellent small biz app

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Likes Best

Easy to use as an administrator while using the phone app.

Likes Least

Custom fields from the job screen don't sync with the invoice.

Recommendations

Best software I've used. Has a lot of features for the price.