Mobile Resource Manager is a field service software solution that can be deployed both on-premise and in the cloud. It features a mobile app called Field App for Android and iOS.
Mobile Resource Manager has an interface where users can view assigned calls, see call status and details and assign service calls to available technicians. The system also has a customer database that includes customer history. Technicians can access this database from the field.
Users can define their own call types and departments. Technicians can be assigned to jobs based on skill type, and users can send SMS messages to field technicians through the system. Actual and billable hours are tracked.
Mobile Resource Manager’s on-premise deployment has a mapping module that allows users to see nearby service calls and technician locations, and it is integrable with GPS systems.
Mobile Resource Manager Field App works from technicians’ smartphones or tablets. It includes electronic signature capture capabilities. Technicians can view their schedules and customer information from the field.
Mobile Resource Manager can be priced per user per month or licensed in perpetuity. This solution is scalable and can fit the needs of small to medium-sized businesses as well as larger enterprises. It is offered only in the United States and Canada.
Mobile Resource Manager's on-premise deployment is compatible with Windows systems.
Everett from Midwest Fence
The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.