MO.S.T. Software


 

MO.S.T. was created to meet the specific service and support needs of organizations in the HVAC, Plumbing, and Electrical services industries. The system offers tools to optimize scheduling and automate daily tasks both in the field and in the office.

It integrates taking service calls, processing tickets and getting data back to the office; the database collects all of that data into a single location and then displays it in a variety of dashboards, reports and pivot tables, so every facet of the company can see, and analyze, the information that is most important to their department.

MO.S.T. has a dispatch board that can be tailored to a company's specific needs, offering multiple views and integrated mapping and GPS logic. The system integrates with Quickbooks, centralizing all service and billing activities.

It also allows users to email both marketing materials and service appointment reminders. Each installation is personalized and includes on-site training and consultations, as well as support seven days a week with live support technicians.

 

 

MO.S.T. - Quick call entry screen
 
  • MO.S.T. - Quick call entry screen
    Quick call entry screen
  • MO.S.T. - Quality control checklists
    Quality control checklists
  • MO.S.T. - Technician presentation screen
    Technician presentation screen
  • MO.S.T. - Technician work ticket
    Technician work ticket
  • MO.S.T. - Customer card
    Customer card
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

17 Reviews of MO.S.T.

 
Software Advice Reviews (8)
More Reviews (9)

Showing 1-8 of 8

from IHCS
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Too many promises of what it can do, but doesn't

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We had the MOst team work directly with our IT guy, they installed the software to our server and told him have it needed to be configured to work properly, after months and months of trying to make this work for us....we ended up getting our server hacked do to the set up process and them insisting that our ports had to be left open. Everyone that we spoke to in support (all 5 of them) usually had a different answer to the same question. Very confusing, and frustrating, did I mention that we have now had our brand new server rebuilt 3 times, between the training, setup, and trying to use the software it cost us thousands of dollars for a product that didn't even do what it promised to do.

Advice to Others

If they tell it will do something that you need and want a software to do, make them show you, don't take their word for it....

 
 

from OML Co.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Quality Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was hesitant about using this software at first but I got the hang of it and it worked better than I thought it would. It's easy to use, very accessible.

Pros

Easy to use, accessible

Cons

None

Advice to Others

Consider testing it out first to see if it's for you, had I not tested it out I would be missing out on an amazing product

 
 

from Jara Q LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

EASE OF ACCESS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was surprised with the capabilities of this product and even more so with the customer service. I am glad I had the opportunity to use this software.

Pros

Ease of access, quick capabilities

Cons

price

Advice to Others

I would recommend testing out in a demo version first before making a full decision.

 
 

from Salvation Army Kroc Center Hawaii
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When it comes to dispatching and the daily management of the business, this software has been a great blessing. The best thing has been their training and support! Each step of the implementation process is thoroughly outlined and there are people always available when you have questions.

 
 

from Sun
Specialty: Automotive
Number of employees: 201-500 employees Employees number: 201-500 employees

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It was nice I like it it was on point and it helped me do a lot in the field I'm in. Thanks a lot for the produce.

Pros

On point

Cons

Nothing bad

Advice to Others

Please get it

 
 

from Michael and Son Services
Specialty: HVAC

Best Service Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use dispatch board and detailed customer data base.

Likes Least

Everything has been the right fit to our business, we have been very satisfied.

Recommendations

We started with 200 employees. Since we have started using MOST in 2011, we have expanded to 9 locations and over 1000 employees so utilizing MOST has been amazing! They are always updating software to make it even better than it was before! It is so easy to see all our customer's information and take care of them with MOST!

 
 

from Michael & Son Services, Inc

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a residential contracting company with over 200 service trucks across the area. We provide electrical, plumbing, heating & air, and remodeling services. Over the past ten years, our revenue has grown from $875,000 to over $40 million. This year, we are on target to do over $55 million.

With the rapid and consistent growth of our business, it was necessary to find a new software system to keep up with the volume. I shopped and demoed plenty of solutions before I met the folks from M.O.S.T.

M.O.S.T. Contractor is very user-friendly, which eliminates lots of duplicate entries, reduces mistakes, provides accurate reports, allows smart dispatching that reduces windshield time, generates accurate purchase orders, payroll, and great up-to-the-minute drill-down windshields. M.O.S.T measures everything and anything you want measured and tracked.

Dealing with the folks at M.O.S.T is a pleasure. Wayne, Carolee, and Jason are awesome. They are on your time, they know their product, they believe in the product, and want to make sure you are always satisfied with the product. I can reach any of them any time of the day. To them, I are not a number or a customer - "I am the boss."

Our company employs over 60 customer service reps, and all were trained and certified within a month. The M.O.S.T. team worked 7 days a week in my building to make sure training and implementation was very smooth.

Going in, I was very scared and nervous about implementing a new software system since, after all, we service multiple areas and run over 200 trucks. But when the software was turned on, we encountered no glitches, no down time, and their scheduling, training, and support are the best. All the obstacles I threw at them were not an issue. They delivered with a smile.

I have been shopping for a new solution for a long time, and I am very happy that I met the M.O.S.T. group. They are awesome; you are not a sale to them; you are the BOSS.

 

from Carl's Service LLC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I have been using MO.S.T. Contractor for almost 3 years. The mobile application has made my techs more professional and increased their average ticket by $200.00. I was a skeptic at first about my techs being able to use laptops but they actually picked it up very quickly and they will never want to go back to paper. Using tablets in the field has helped me eliminate a data entry office position. My data entry person is now a revenue producer and follows up on declined work. I would recommend MO.S.T. Contractor to anyone who wants to turn their service department into a revenue producing profit center.

Jason L.

 
 
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