MO.S.T. was created to meet the specific service and support needs of organizations in the HVAC, Plumbing, and Electrical services industries. The system offers tools to optimize scheduling and automate daily tasks both in the field and in the office.
It integrates taking service calls, processing tickets and getting data back to the office; the database collects all of that data into a single location and then displays it in a variety of dashboards, reports and pivot tables, so every facet of the company can see, and analyze, the information that is most important to their department.
MO.S.T. has a dispatch board that can be tailored to a company's specific needs, offering multiple views and integrated mapping and GPS logic. The system integrates with Quickbooks, centralizing all service and billing activities.
It also allows users to email both marketing materials and service appointment reminders. Each installation is personalized and includes on-site training and consultations, as well as support seven days a week with live support technicians.
Rachel from Michael and Son Services
Employees number: More than 1,001 employees
Easy to use dispatch board and detailed customer data base.
Everything has been the right fit to our business, we have been very satisfied.
We started with 200 employees. Since we have started using MOST in 2011, we have expanded to 9 locations and over 1000 employees so utilizing MOST has been amazing! They are always updating software to make it even better than it was before! It is so easy to see all our customer's information and take care of them with MOST!
Elias from Michael & Son Services, Inc
Date: August 2011
We are a residential contracting company with over 200 service trucks across the area. We provide electrical, plumbing, heating & air, and remodeling services. Over the past ten years, our revenue has grown from $875,000 to over $40 million. This year, we are on target to do over $55 million.
With the rapid and consistent growth of our business, it was necessary to find a new software system to keep up with the volume. I shopped and demoed plenty of solutions before I met the folks from M.O.S.T.
M.O.S.T. Contractor is very user-friendly, which eliminates lots of duplicate entries, reduces mistakes, provides accurate reports, allows smart dispatching that reduces windshield time, generates accurate purchase orders, payroll, and great up-to-the-minute drill-down windshields. M.O.S.T measures everything and anything you want measured and tracked.
Dealing with the folks at M.O.S.T is a pleasure. Wayne, Carolee, and Jason are awesome. They are on your time, they know their product, they believe in the product, and want to make sure you are always satisfied with the product. I can reach any of them any time of the day. To them, I are not a number or a customer - "I am the boss."
Our company employs over 60 customer service reps, and all were trained and certified within a month. The M.O.S.T. team worked 7 days a week in my building to make sure training and implementation was very smooth.
Going in, I was very scared and nervous about implementing a new software system since, after all, we service multiple areas and run over 200 trucks. But when the software was turned on, we encountered no glitches, no down time, and their scheduling, training, and support are the best. All the obstacles I threw at them were not an issue. They delivered with a smile.
I have been shopping for a new solution for a long time, and I am very happy that I met the M.O.S.T. group. They are awesome; you are not a sale to them; you are the BOSS.
Jason from Carl's Service LLC
Date: July 2011
I have been using MO.S.T. Contractor for almost 3 years. The mobile application has made my techs more professional and increased their average ticket by $200.00. I was a skeptic at first about my techs being able to use laptops but they actually picked it up very quickly and they will never want to go back to paper. Using tablets in the field has helped me eliminate a data entry office position. My data entry person is now a revenue producer and follows up on declined work. I would recommend MO.S.T. Contractor to anyone who wants to turn their service department into a revenue producing profit center.