Oneserve Field Service Management Software


 

Oneserve Field Service Management is a web-based solution suitable for verticals such as commercial cleaning services, home appliance installation and repair, utilities, and companies that service commercial equipment, HVAC units, electrical, and industrial equipment.

This integrated solution offers work order management, scheduling and dispatch, billing and invoicing, inventory management, and contact management. It’s designed to allow companies to streamline and automate workflow, increase productivity, increase revenue, and reduce operating costs.

Oneserve systems are built in a single core code, allowing companies to integrate outside systems and scale the software to their needs as they grow. Analytics and dashboards provide operational visibility in real-time, with data that is continuously updated from the field. Oneserve Field Service Management can be implemented in as little as three months. It is typically recommended to field service companies that will need at least twenty users accessing the system.

 

Oneserve Field Service Management - Drill down
 
  • Oneserve Field Service Management - Drill down
    Drill down
  • Oneserve Field Service Management - Sales
    Sales
  • Oneserve Field Service Management - Scheduler
    Scheduler
  • Oneserve Field Service Management - Scorecards
    Scorecards
  • Oneserve Field Service Management - Utilization scorecards
    Utilization scorecards
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of Oneserve Field Service Management

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Alex from Emmdee Building Services

August 2015

August 2015

Good operational product which is easy for all to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Source: Capterra
 

Liam from MCP Property Services Ltd

August 2015

August 2015

Intuative and clear.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Source: Capterra
 

Chris from Pyramid Plus London Breer Grp

August 2015

August 2015

The software is intuitive to use and allows for customer configuration the product has a good road m

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.
IT support is responsive and quick
Management team are responsive and inclusive

Source: Capterra
 

David from North West Leicestershire District Council

August 2015

August 2015

Oneserve Scheduling and Appointment System for In House Repairs Team

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

Source: Capterra