PestRoutes is a cloud-based field service software solution made specifically for pest control businesses. Key features include customer information management, billing, technician dispatch and GPS tracking.
With PestRoutes, users can create electronic service agreements from customizable templates and customers can sign them using e-signature capture. The mobile app allows employees in the field to view appointment information, receive updates, complete electronic forms and paperwork and accept credit card payments from customers. Customers are also able to pay and see balances through a branded customer portal.
PestRoutes uses GPS tracking to track technician locations and automatically generate routes between appointment locations. The solution is also able to send out automated voice, SMS and email appointment reminders to customers. Users can generate reports on business activity and view them all in a single dashboard.
Elizabeth from Brussell Exterminating
Specialty: Pest Control
Employees number: 11-50 employees
Even with the glitches I still think it the best pest soft ware on the market.
Its very simply and easy to use. The screens are not complicated and conversion was easy. Great pricing!
The system freezes some times, like once every 3 months. I have been a user for about 6 months and it has been down 3 times
Dee from FHAC
Employees number: 2-10 employees
Switching from Pocomos (don't use Pocomos, their support is atrocious) and very happy I did so. It will make your pest company more efficient overnight. Constantly being improved and updated. They take this very seriously, it's pretty obvious. Also PCI compliant.
Efficiency and well thought out. Their programmers are top notch
One or 2 features it is missing but that's it, I'm sure they will add this in the future
Sharon from Pointe Pest Control
Employees number: 201-500 employees
We started using the software just about a year ago, in December of 2015. A rep came and showed us the basics, answering many questions with the utmost of patience. After the rep left, we had to call into the Pest Routes Customer Service department, many times. The customer service agent and her team of customer service representatives always helped us out, with a smile, despite the repeated questions. If the agent, or her team, couldn't give us an instant answer, they would create a ticket and get back to us. I would recommend this software to anyone running a pest control office. It has so many utilities included in the software, such as various reports detailing types of customers (those who pay with checks/credit cards/cash and how much and often they pay). It also has the ability for customers to leave feedback on the technician (which is also detailed in another report). It's easy for customers to be contacted for any voicemail the office can create beforehand as well as emailing/leaving voice-mails for the customers regarding their next service including time frames. I can go on and on, but I'm sure it's all in their marketing material. Great product with a great customer service/development team!
The best feature of PestRoutes is the method of notifying customers of their next service. We have the option of SMS (texting), emailing and calling (all optional, at the customer's request).
I don't like the Paid In Full report, not very functional for those with multiple subscriptions.
Michelle from Green Pest Guys - Houston
Our company switched to Pest Routes earlier this year and we love, love it. As this was our first experience with transferring our data to a new software and I was very nervous. They were able to import the majority of our data over which was very helpful. The support has been phenomenal. We received an initial training class and then of course as we migrated over there were lots of questions and we always had people who could walk us through what we needed to do. I'm very pleased with Pest Routes and would highly recommend to other companies who want to take their service to the next level.
Chad from Dynasty Pest, LLC.
Employees number: 2-10 employees
Ease of use, clean design and straight forward. Monthly fee is minimal compared to most other software companies. Customer base integration was flawless. Everyone learned the basics in a short time. Great customer support
Price, customer service, customer integration, GPS tracking.
No expense options. Wish they had state specific forms included in the package.
Darren from All Clear Pest Control
I've been using Pest Routes for almost a year now and it's been nothing but awesome!! The software has saved at least 10 hours of office work a week.
Jared and his crew are always working to improve their software, unlike other companies who think their software is complete but it's living in the 80's.
I researched and did demos with every software company I knew of and even spent hours with some to see all aspects of the software. After nine months of looking I'm so glad I found PestRoutes.
Even my customers have made comments of how much they like the invoicing and customer portal to make payments and review the service.
Greg from Romney Pest Control
I have over 10,000 customers in the Dallas area and just switched. We were previously with an older, outdated software that we had outgrown. We looked at many of the other software's and weren't impressed -- some were too new and missing features we needed and others were clunky and hard to use. PestRoutes was by far the easiest to use with the features we were looking for. We have saved more in overtime costs than we pay for the software. We were able to learn the software in just a few weeks and they were able to transfer all of our data from SPCS. I would highly recommend these guys.
Shane from Pest Control
i had a great experience. would recommend to anyone looking to improve their business.