ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

36 Reviews of ProntoForms

Showing 1-20 of 36

 

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Cody from ASI

June 2017

June 2017

Nice App to try out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very simple and easy to use, only tired out the app. Went with go canvas instead, however both are good.

Cons

The app just didnt stick out to me, thought that I would get more value out of other software. Still got the job done

Source: Capterra
 

Steve from Mount Hermon Adventures

February 2017

February 2017

Easy, Customizable Forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this for close to a year, creating the forms are pretty easy, help pages are really helpful and easy to follow, answering most questions. Mobile usage is really easy and great for staff. The only down side to this it the monthly cost for a subscription is a bit higher than I would like. Overall though the product is great.

Pros

Create customized forms is easy and robust.
Simple to access anywhere and user friendly.

Cons

Cost

Source: Capterra
 

Jeanne from Sonoco Display and Packaging

November 2016

November 2016

Sonoco Display Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Karen and Danny have been a huge help implementing Prontoforms and Analytics within our Division. We began with Safety audits and reporting and are now expanding into the area of Quality audits and beyond. This implementation and expansion has not only made us a more cutting edge company in the realm of Safety but our endeavors have also begun to be noticed by our sister divisions within our company as well as being looked at as part of a possible solution for other area projects.

Source: Capterra
 

Patricia from Diversified Maintenance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Diversified Maintenance Pronto Forms Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pronto Forms has provided a platform in which we can give the much needed feedback to the users. It gives us the information necessary to manage our teams and make business decisions. The best part is how quickly we can receive the information. Getting QCs or KPIs in real time as soon as the submit them is priceless.

Pros

The ability to create information in real time. The ability to have custom emails and multiple destinations and using filters to distribute just what they need to know. Capturing pictures and signatures. Map locations and many other features. And the ability to customize any form to any type of business.

Cons

The forms builder not allowing us to use bold or underline or other fonts to really make our forms look good. The PDFs are still a little plain and we would like to make them look better. Things like indenting and others would make it easier to make the forms look better.

Advice to Others

When going to a site, would love to be able to see the last QC done at that site.

Source: Capterra
 

Mick from Duggan Brothers

November 2016

November 2016

Duggan Brothers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Very good system, however the difficulty / issue I have is that if we need to go back to a report to give it an update we either have to redo a full report of amend the pdf / word document. I would also like to track what is on the devices in the drafts section as some of the forms are not being issued in time by the guys on site. Overall it is a good starting point for me with the guys on site, but does not fulfil our every need. I would also like to get an excel tracker in place that I can see some stats on the forms being issued / not issued etc.

Source: Capterra
 

Doran from Christensen Farms

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our overall experience has been good. Pronto Forms has most of the features we need. The one thing it is missing that we would like is conditional field logic. The application build quality has been mostly very good. The Customer support experience has been good. The only criticism I have would be around the custom services. We had a custom PDF created and had some issues with build quality. They need to do more internal testing before turning the work over to the customer.

Source: Capterra
 

Scott from Muskingum Watershed Conservancy District
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

The End of Paper Forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Since the implementation of ProntoForms, as a trial, more departments have requested the conversion to ProntoForms. It was relatively easy to get up and running and with some additional professional services training the options are limitless on what we will be able to use ProntoForms for in our agency. From inspections to training checklists we will be able to streamline our efforts spending more time working and less time shuffling papers and filing. Another interesting side effect is the wide acceptance of technology by staff that normally does not welcome technology. Once they see how easy it is to use the forms, they welcome the new system and features such as recording, photos and sketches . We look forward to growing our application of ProntoForms to meet our needs.

Pros

Very large template library to allow for review of sample forms. Once a form is developed the ability to alter or modify the form to meet changing needs.

Cons

It is often hard to find all the technical issues for development of a form. Such as how to dispatch forms, codes for using strings and other issues to help make form use helpful. The online help is nice but a comprehensive manual would be nice.

Source: Capterra
 

Lamonte from Amtrak - NRPC
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Prontoforms review survey - Amtrak

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Prontoforms has been a pleasant experience for our needs within the Amtrak customer service dept. We look forward to a continued working relationship with the Pronto group.

Pros

User friendly. Easy to aggravate through the Pronto process.

Cons

For those using the Prontoforms and are not tech savvy, a more visibility and hands on for customer support.

Source: Capterra
 

Randy from Signature Systems, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Taylor Freezer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The last round of beta releases; Repeating sections & Conditional Logic, is a major step forward, but you need to get caught up on the web portal so we can adjust the forms on beta changes ourselves (I'm also involved with that beta team and reviewed the first draft last week).

Still need major functionality added in file (data source) features and more advanced conditional logic to make this product top end.

Customer service in the past was just so, so and Taylor felt like their voice was not being heard and was actually starting to look at alternatives mostly due to of lack of functionality . But lately since being very involved with various beta teams, the contact level has been superior, and response great. The enhancements we've been asking for, for years are starting to become available and Taylor is starting to see light at the end of the tunnel. If this tend continues, Taylor will continue to deploy this product.

Pros

The ease of use

Cons

Lack of programming functionality from a design stand point. We need a highly sophisticated form to make this work for us, and we are not yet there.

Advice to Others

Over the past few years and all the new functionality coming on-line, I would like to see a high level overview of the various major parts. If a new customer was looking at this, you need a concept of all the parts so you can properly put forward the conceptual design.

Source: Capterra
 

Eduardo from VistoForms
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

The best one in the world.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ProntoForms is an amazing tool and very useful for different types of businesses.

The use of the platform is simple, agile and with excellent benefits for the daily operation of the company.

I recommend the using of the solution to all people that to looking for delivery processes and run more securely services, fast and at low cost.

As a suggestion, perhaps improvements in system layout and new ways to automate certain responses and results between the different responses of the developed forms.

Juan is the number one!!!!

Pros

The fast to process the date.

Cons

The layout.

Advice to Others

To improve the connection between the answers.

Source: Capterra
 

Tomas from Verizon

October 2016

October 2016

Good Program - Need some improvements on website user friendliness, and

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good overall program - and the account support by Juan is great - but the exported reporting will sometimes have blank enteries or missing data, the website is not the most friendliest to use and is not very intuitive.

Source: Capterra
 

Michael from Movers Specialty Service, Inc

October 2016

October 2016

Pronto Forms Transformed our Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since we started using ProntoForms in our fields service business, it has transformed our billing operations. We have to get bills to our customers sometimes within 24 hours. With the nationwide scale of our business that was almost impossible, not its easy and we are saving trees as well.

Source: Capterra
 

Giancarlo from DIRECTV
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Prontoforms review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has worked well for documenting sales efforts of team with low supervision or visibility. We have been able to develop different surveys to improve business effectiveness.

Pros

Ease of use.

Cons

Analytics

Source: Capterra
 

Cleon from Davol
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Exceptional Features, Value, Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Form the very start, the ProntoForms people and their forms & service have been exceptional. My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager. They listed carefully and created an APP environment to meet the demanding needs of the salesforce. we covered every aspect, process steps, details on the screen, best formats, folders, data flow, yes, we covered everything.. The account management group was always there to provide support and consultation too.
Our ProntoForm form is successfully operating after two years in production - still going strong. A true measure of success- satisfied salespeople.. that's a great accomplishment!

The PronotForms support team is one of the best that I've ever experienced.. Timely, practical accurate responses and solutions, even going the extra mile to provide creative options when I have exceptions!

Every member of ProntoForms team is personable, dedicated, and focused..

Ask me about value?.. Satisfied salespeople, a service level near 100%. my management pleased with the data received, and I have time for other projects .. PRICELESS

Thanks ProntoForms - SUPER Job!!

Pros

Simple to use, almost fail proof for data flow, and consistently functions as promised

Cons

Need to updated form content a bit clumsy

Advice to Others

Don't hesitate to contact ProntoForms to realize big value. Their software / APP environment is exceptional!

Source: Capterra
 

Sandy from Genesis

October 2016

October 2016

Perfect program and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I give this highest recommendation. Our company has been using it in our business for several years and it saves hours and hours of time and money. And it's very easy to use.

Pros

How easy it is to use.

Cons

There are no cons in my opinion. The form could be adapted and revised to fit our business needs even better if we needed them to

Advice to Others

Just asked Pronto for anything you need to because they can do everything.

Source: Capterra
 

Jan from Bell Mobility

October 2016

October 2016

Store Audits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this product for over a year now. We use it to perform store audits (over 400) across the country each quarter. We had a few hiccups at the outset, but I can honestly say this is a great tool once all the backend is set in place. Would highly recommend.

Source: Capterra
 

Sonny from The Mat Wokrs
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Review of Prontoforms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use compare to others. I would like to be able to go back to a wet work schedule and be able to edit or upload pictures. Be able to upload more than 10 pictures.

Pros

Easy to use

Cons

not able to upload more pictures

Advice to Others

not at this time

Source: Capterra
 

Mariano from The Matworks
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Good to go using Pronto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a good experience using pronto so far. Had a few hiccups regarding the scheduling but was corrected. Looking forward in learning more about the features and benifits using pronto.

Pros

Simple to use

Cons

Updates

Source: Capterra
 

Alex from The Matworks

October 2016

October 2016

The programs are very easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had problems at first , but now it is very easy to understand and work with , I like what I can do with all the programs .

Source: Capterra
 

Amanda from The Matworks Company
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Great product that is highly customizable and will provide valuable business intelligence. Implementation team has been quick to understand our business needs and develop forms that are useful to us. App is easy to use. Customer service responses are quick. My only complaint is that when support is needed, responders are too literal and aren't very intuitive. There aren't likely to respond with a holistic approach to solving an issue.

Pros

We receive valuable business intelligence based on the data inputted through forms.

Cons

The forms have been buggy for some areas in which we are using them. Specifically, wet works forms.

Advice to Others

When support is needed, it would be great if the responders could be less literal in their responses and provide a more intuitive, holistic response. I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation. If the responders had a better understanding of the work flow for the company, this might help their responses.

Source: Capterra
 
 
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