RazorSync is a Web-based field service software solution. It features both mobile and desktop capabilities and utilizes the cloud to store user information.
Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs.
This solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers' schedules and routes on the fly.
RazorSync is supported on Android and iOS, and is designed for small to midsized field service businesses all the way up to Fortune 100 companies. It is suited for many different types of field service operations, including cleaning services, HVAC, lawncare, and IT/computer repair.
Jessica from Wright-Bilt Systems
Employees number: 2-10 employees
I scheduled a demo for 10am...... logged into GoToMeeting and called in, per the instructions. Sat there for 15 minutes this morning waiting for a RayzorSync employee to join.... You lost my business just for this alone. If this is how service starts in the beginning, I don't want that kind of service when using the product. First impressions are very important and you guys blew it....
Diana from Garage Door Repair Co.
Customer support is FANTASTIC! Above all the rest! Very responsive and they don't make you feel bad if you have a question or suggestion. Constantly updating and improving their software.
Workflow is a bit busy and clunky in the beginning. After you get the system down we started to understand their reasoning and workflow behind the design. Trying out other software made us really appreciate RAZORSYNC.
Be patient at first. Any questions. Put forth the effort into learning the software and applying it to your needs. Don't give up after just a few days. Give it a chance.
Eric from StyleTours photography and marketing
The software has lots of features. Our rep is very knowledgeable. Nice schedule,dispatch views. Layout is nice.
Clunkiness, too many clicks for simple tasks. Lack of adequate and timely support. Lots of small glitches. Merchant services are impossible. Our clients couldn't figure out the portal or the invoicing and payments. We had to finally use an outside system
Demo lots before you set up and buy. Call and speak to our rep, he is most knowledgeable there.
Lucine from Plumbing By Bishop
The software is constantly being improved and enhanced. I've seen RS make great strides in the years I have been using this product. The technical support is professional but personable and are usually very timely with their responses to issues. The online help section is pretty informative too.
The support hours are not long enough. When updates are performed to bring new options to the software, we do not always know what has been done, so we end up learning as we go.
I would like to see more options available to the user for data entry purposes, ie: indicating a primary number for call backs; an area for a phone extension, more consistency in how the same feature in different areas work slightly different, ie: the email button in some 'windows' initiate an entry in the customer's note tab indicating an email was sent, to whom/address and the date/time; other email icons don't do that, so I have to go in personally to input the info.
Take your time and read through the Help Section - there are a lot of tips and tricks there! It's a great program, and it gets better all the time.
Seth from Seth Maurer Landscaping
Overall mapping is good. Syncing with phone is good, especially when you are in an area with little service.
You can mark jobs as en route, on site, complete, etc. It tracks the time for en route and on site, but there is no report to show you the specific time for a specific job. Yes, you can do a detailed time card report, but that is worthless and doesnt even total the time for a job...just for the day or timeframe selected. There should be a way to track the hours for a specific job, either a total or per employee.
They start off seemingly great, but then it all goes downhill. I have over 20 hours into setup and getting my 7 employees on board and it was all a waste because of certain simple features that don't exist. Yet, the software does so much. Sometimes, doing so much means that all of the extras arent perfected or arent worth the investment.
Ask tons of questions and don't let them say that there is a way to do something but it is just a work around. If it cant do exactly what you want and they say "well, you can just do it this way" then walk away.
Gary from Cincinnati Alarm Systems, Inc.
Specialty: Safety & Security
Seems like a good product if you're only using it for service calls.
Purchased product on the free trial. The more questions we asked our sales rep the more we were told to buy the training and they would answer our questions, hardly a free trial, should have aborted after that sign. Chalked it up to a new inexperienced rep. Bought the product based on customer reviews and the functionality the sales rep said it had. Huge mistake. Purchased their technical set-up to streamline the start-up. Had over 30 hours into the set-up only to discover from their technical team that the product has limited integration into Quickbooks, does not keep technicians time and can't record hours/job. Their technical support representative informed us that he receives the same complaint we registered frequently and they lose customers all the time at that point of their onboarding process. They refunded our money, but wer're out the hours. I don't normally write reviews, but hopefully it will save someone else the agony and expense.
Their process is designed to hide their flaws and they attempt to get you to accommodate their poor functionality and lack of QuickBooks Integration after you invest huge amounts of time into the set-up. You are left asking how much functionality loss can we live with. Ask for recommendations from new customers and call them.
Gary from HC Global
The program is easy to use even for those who struggle with the computer. I have been using it for over 2 years and my staff love it. All my techs use iPads in the field and they can see their daily job load, complete while at the job site and have the customer sign the iPad accepting the completed work. Once they do this, we are able to generate an invoice and get this out to them via mail or email. The best thing about RS is their responsiveness to questions. I no sooner send a request for clarification then my phone starts ringing. The guys/gals are knowledgeable and speak ENGLISH. Pricing is very good as well. I can adjust up and down as my tech compliment changes and can reduce my overall costs just like that. There's no contracts or long term relationships.
The product could be a bit more easier to use to assign jobs via an iPad. Sometimes the app crashes.
It's well worth the time to invest in looking at this product. It's great for small businesses.