RazorSync Software


 

RazorSync is a Web-based field service software solution. It features both mobile and desktop capabilities and utilizes the cloud to store user information.

Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs.

This solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers' schedules and routes on the fly. 

RazorSync is supported on Android and iOS, and is designed for small to midsized field service businesses all the way up to Fortune 100 companies. It is suited for many different types of field service operations, including cleaning services, HVAC, lawncare, and IT/computer repair.

 

RazorSync - Work order detail
 
  • RazorSync - Work order detail
    Work order detail
  • RazorSync - Schedule
    Schedule
  • RazorSync - Customer page
    Customer page
  • RazorSync - Add customer
    Add customer
  • RazorSync - Schedule details
    Schedule details
  • RazorSync - Job map
    Job map
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

73 Reviews of RazorSync

 

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Software Advice Reviews (7)
More Reviews (66)

Showing 1-7 of 7

Jessica from Wright-Bilt Systems
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Never got a demo!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I scheduled a demo for 10am...... logged into GoToMeeting and called in, per the instructions. Sat there for 15 minutes this morning waiting for a RayzorSync employee to join.... You lost my business just for this alone. If this is how service starts in the beginning, I don't want that kind of service when using the product. First impressions are very important and you guys blew it....

 
 

Diana from Garage Door Repair Co.
Specialty: Other

August 2016

August 2016

Great Software and We've Tried Them ALL!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Customer support is FANTASTIC! Above all the rest! Very responsive and they don't make you feel bad if you have a question or suggestion. Constantly updating and improving their software.

Likes Least

Workflow is a bit busy and clunky in the beginning. After you get the system down we started to understand their reasoning and workflow behind the design. Trying out other software made us really appreciate RAZORSYNC.

Recommendations

Be patient at first. Any questions. Put forth the effort into learning the software and applying it to your needs. Don't give up after just a few days. Give it a chance.

 
 

Eric from StyleTours photography and marketing
Specialty: Other

July 2016

July 2016

Great software, a bit clunky, but robust.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software has lots of features. Our rep is very knowledgeable. Nice schedule,dispatch views. Layout is nice.

Likes Least

Clunkiness, too many clicks for simple tasks. Lack of adequate and timely support. Lots of small glitches. Merchant services are impossible. Our clients couldn't figure out the portal or the invoicing and payments. We had to finally use an outside system

Recommendations

Demo lots before you set up and buy. Call and speak to our rep, he is most knowledgeable there.

 
 

Lucine from Plumbing By Bishop
Specialty: Plumbing

May 2016

May 2016

RazorSync is my lifeline and connection to my plumbers and customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is constantly being improved and enhanced. I've seen RS make great strides in the years I have been using this product. The technical support is professional but personable and are usually very timely with their responses to issues. The online help section is pretty informative too.

Likes Least

The support hours are not long enough. When updates are performed to bring new options to the software, we do not always know what has been done, so we end up learning as we go.

I would like to see more options available to the user for data entry purposes, ie: indicating a primary number for call backs; an area for a phone extension, more consistency in how the same feature in different areas work slightly different, ie: the email button in some 'windows' initiate an entry in the customer's note tab indicating an email was sent, to whom/address and the date/time; other email icons don't do that, so I have to go in personally to input the info.

Recommendations

Take your time and read through the Help Section - there are a lot of tips and tricks there! It's a great program, and it gets better all the time.

 
 

Seth from Seth Maurer Landscaping
Specialty: Lawncare

April 2016

April 2016

too complicated yet not enough details

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Overall mapping is good. Syncing with phone is good, especially when you are in an area with little service.

Likes Least

You can mark jobs as en route, on site, complete, etc. It tracks the time for en route and on site, but there is no report to show you the specific time for a specific job. Yes, you can do a detailed time card report, but that is worthless and doesnt even total the time for a job...just for the day or timeframe selected. There should be a way to track the hours for a specific job, either a total or per employee.

They start off seemingly great, but then it all goes downhill. I have over 20 hours into setup and getting my 7 employees on board and it was all a waste because of certain simple features that don't exist. Yet, the software does so much. Sometimes, doing so much means that all of the extras arent perfected or arent worth the investment.

Recommendations

Ask tons of questions and don't let them say that there is a way to do something but it is just a work around. If it cant do exactly what you want and they say "well, you can just do it this way" then walk away.

 
 

Gary from Cincinnati Alarm Systems, Inc.
Specialty: Safety & Security

February 2016

February 2016

Poor Quickbooks Integration. Sales Rep with poor integrity

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Seems like a good product if you're only using it for service calls.

Likes Least

Purchased product on the free trial. The more questions we asked our sales rep the more we were told to buy the training and they would answer our questions, hardly a free trial, should have aborted after that sign. Chalked it up to a new inexperienced rep. Bought the product based on customer reviews and the functionality the sales rep said it had. Huge mistake. Purchased their technical set-up to streamline the start-up. Had over 30 hours into the set-up only to discover from their technical team that the product has limited integration into Quickbooks, does not keep technicians time and can't record hours/job. Their technical support representative informed us that he receives the same complaint we registered frequently and they lose customers all the time at that point of their onboarding process. They refunded our money, but wer're out the hours. I don't normally write reviews, but hopefully it will save someone else the agony and expense.

Recommendations

Their process is designed to hide their flaws and they attempt to get you to accommodate their poor functionality and lack of QuickBooks Integration after you invest huge amounts of time into the set-up. You are left asking how much functionality loss can we live with. Ask for recommendations from new customers and call them.

 
 

Gary from HC Global
Specialty: Communications

March 2015

March 2015

Razor Sync - Great Product and Pricing for Small Service Oriented Bus.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program is easy to use even for those who struggle with the computer. I have been using it for over 2 years and my staff love it. All my techs use iPads in the field and they can see their daily job load, complete while at the job site and have the customer sign the iPad accepting the completed work. Once they do this, we are able to generate an invoice and get this out to them via mail or email. The best thing about RS is their responsiveness to questions. I no sooner send a request for clarification then my phone starts ringing. The guys/gals are knowledgeable and speak ENGLISH. Pricing is very good as well. I can adjust up and down as my tech compliment changes and can reduce my overall costs just like that. There's no contracts or long term relationships.

Likes Least

The product could be a bit more easier to use to assign jobs via an iPad. Sometimes the app crashes.

Recommendations

It's well worth the time to invest in looking at this product. It's great for small businesses.

 
 
 
Showing 1-20 of 66


February 2017

February 2017

A lot of potential, but falls short on some very basic requirements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Cons

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Advice to Others

It is a good product, and if you are using quickbooks for your accounting, some other software for your scheduling, time clocking, it will make your life easier. However, please make sure that the benefits of using this solution outweighs the cons listed above. We will keep using razorsync for now, but are evaluating other products.

Source: GetApp
 

Donald from Jack Frost Heating and Air Conditioning, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

RazorSync is an EXCELLENT Platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I moved from Successware21 (using it from 2004 to 2016) to Wintac (Using it from Jan 2016 to Jan 15, 2017) and I was looking for a good software that had an all in-one dispatch and financial. But after using Wintac for only one year - I had enough. I had demos done with 5 after looking at 15 companies and found out of the five companies RazorSync.
The Platform is SOOO easy to navigate through my techs love using it in the field and the customers love getting the alerts, emails too. One of the biggest problems with Wintac was my customers getting their invoices by email. No problem with RazorSync! The set up was very easy also and learn time of the platform took weeks not months. One thing I need to express is in the field my techs still have full function of the software in the field when there is no signal with phone or tablet. I have not used QuickBooks since 2003 when I was using Successware21. I was was amazed how easy RazorSync worked with Quickbooks Online version. For someone using QuickBooks already it would be a no brainer to go with RazorSync. In my opinion should be at the top of the list and definitely 10 times easier to use than Wintac.
One more thing about the QuickBooks since I have out of the loop with them for years - We are now doing using the full payroll services through them and cut my cost by $ a year after moving from PayChex for 20 years. Because of the great personal over at RazorSync and the software it has been a GREAT experience for us. We High Recommend this company and if you have a decision to make you must check them out, you will not be sorry.

Pros

The Software is very easy to use. I do not need a Server in my office and very mobile with tablet or phone. It integrates with QuickBooks easily and setup is a breeze. The mobile side is amazing with how fast to use in the field. No waiting for upload times. We will switch from phone to tablet when finishing the service call so we do not have to carry the tablet until the end. The phone app is excellent and easy to use. Able to take Credit Card transactions through the system and automatically updates real time. If you are already using QuickBooks it would be an very easy setup.

Cons

After using Successware 21 and Wintac - The cost of Successware 21 to high and the major issues we ran into for just an year with Wintac. I can not find cons with this company.
They all have different ways of making their software and have glitches but it is how they handle the issues is what makes the company stand out.

Advice to Others

I would give them the opportunity to show you what RazorSync has to offer. Like you I was pulling my hair out trying to move from a bad experience to a company I could rely on and RazorSync is the company I am putting my faith in going forward.

Source: Capterra
 

Trey from GPS Roof Leak Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

it is there best I've seen to work with our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We tried a few different products and found them to all be missing key items. Paying a high monthly price for that was brutal. Then we found RazorSync. Not only does it have more functional parts we need it's only a small amount per user. Even if we wanted to build our own product this price will keep that from happening for a long time.

Pros

it is out of the mix fictional at a high level

Cons

It still has some things that we could change to be better for us.

Advice to Others

It's high quality and EXCELLENT customer service

Source: Capterra
 

Robert from Air Authority LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Razorsync is Awesome. Enough Said

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this program since 2013 and it is the best one I have found out there. And trust me I looked at a lot of them before finally deciding to stick with Razorsync. It is an intricate part of my daily operation. The ability to create customers, work orders, and multiple separate service request back to back on a customer is nice. I use it to track technician time sheets, daily route location, job to job GPS tracking, and I love the fact that you can add pictures of the before and after work of the jobs to each invoice and it makes a PDF that goes directly to the customer while we are still onsite shows the customers we are a professional company and will aways be ready to serve them whenever they need us. It puts us a step ahead of the rest in the HVAC field. Customer service is easy to talk to and very quick to respond. In short, this program is Awesome.

Pros

Mobile app, GPS tracking, Time sheet tracking, Invoice Tracking, Inventory Tracking Great customer service.

Cons

No PO system yet.

Advice to Others

Add a PO system.

Source: Capterra
 

Michelle from Night Owl Services LLC

October 2016

October 2016

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love using Razor Sync considering I am running a small service repair business, the experience is like no other. When there is an issue their team get's right on it and they haven't made me wait over 24 hrs for a reply. If I could change anything it would be their new rates and yes I understand that in order to keep the service great they have to invest more. Overall the service is great!

Pros

I like the fact that it works well with Quick Books and the technician location feature.

Cons

Again the price increase is going to be an issue for me if I do not get more techs.

Advice to Others

Not at this time.

Source: Capterra
 

Michael from StrongHammer Appliance Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

RazorSync, my business partner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Finding RazorSync was one of the best things that ever happened for my business.
RazorSync allows me to do what I need to do at a cost I can afford with just starting my business. The support is excellent, they are constantly adding new features and always help me out even though I am just a very small customer.

Pros

Mobility. I can do everything I need to do on my mobile devices

Cons

Some of the flow of the process is a little clumsy at least for my specific application.

Source: Capterra
 

Mathew from Capital Property Group, LLC

September 2016

September 2016

Needs better customer emails/texts

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I really like RazorSync, my only complaint are the emails and text that go out to our clients. I wish we could customize more.

Pros

I like being able to track everyone and maintenance

Cons

Customization, client emails need more details

Source: Capterra
 

Sally from Bradley's Water Systems
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Support was awesome. I really disliked the address verification, most remote areas I had to put in a bogus address, save then edit in order to get the location entered. I don't like repeating myself. I believe we should work smarter not harder.

Pros

the dispatching software

Cons

address verification

Advice to Others

not at this time

Source: Capterra
 

Pattie from Henry Roofing, Inc.

September 2016

September 2016

Great Application

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Provided excellent scheduling for busy roofing contractor. Our field reps love it. Historical data is a great management tool

Pros

Scheduling

Cons

Adjusting work orders on schedule is cumbersome

Source: Capterra
 

Johnny from Muchison Lawn Care, LLC

September 2016

September 2016

Great easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Razor Syn helps me save time and money. No more paper work and everything at your finger tip. Web page and mobile app is so great so easy to use.

Source: Capterra
 

Elysia from Airrad heating and cooling systems.

September 2016

September 2016

I really like it, but I'd like to see a few more options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the software. If I can't find out how to do something, their support is amazing.

I do a lot of jobs with custom pricing and unless there is a service item in the system for it they can't bill for that custom price. This is a problem. I'd love to see an option where a technician can put in a custom price so I can use razor sync on all my calls.

I like how I can make notes on the customer file, but I would love to see a field in the customer file that shows me where their last service was. Very important in the service industry that these are easy to find. If I could run a report with people who are due for service, I could use that to help market me services to my client base.

Just some suggestions

Source: Capterra
 

Chuck

June 2016

June 2016

Wondering why I did not do this sooner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been a customer of Razor sync since February. We immediately were up and running. Any questions we had were handled by the more than competent staff, more importantly, they are extremely patient. The software is fun to use, and it is exciting to see how many features there are. It has saved me hours of work, now more time can be spent dealing with the customer. Their electronic system has allowed us to instantly make a sale and perform the service. We were unable to do that in the past due to our state compliance issues. Do yourself a favor and try these guys.

Pros

Fast, easy to work with. staff is fabulous

Cons

Would like a little more advancement in accounting aspect. In all fairness to razorssync, I'm not a fan of quickbooks online. When the team at razorsync updates the billing portion, being a customer of razorsync is a complete Home Run

Advice to Others

JUST TRY IT

Source: GetApp
 

Jena

June 2016

June 2016

Experiencing razorsync has been great!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Still learning alot, but so far Razorsync had been a huge help with my business!! Once you stay using it, it is pretty easy to catch on. Lots of benefits like, gps, week by week scheduling, etc.

Pros

Web based is the best. Login from anywhere.

Cons

Going back to where you were working prior, there aren't many short cuts on the schedule page.

Source: GetApp
 

Julian

June 2016

June 2016

Razorsync in Ottawa, Ontario

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Razorsync is very useful and saves time if used wise

Works very well with Android phones
Price is fair and customer support is always fast
Very easy to navigate the phone app

Doesn't work with iPhone - works but only manual synchronization
Invoices are not useful as they are and are not customizable

Pros

Works very well with Android phones
Price is fair and customer support is always fast
Very easy to navigate the phone app

Cons

Doesn't work with iPhone - works but only manual synchronization
Invoices are not useful as they are and are not customizable

Source: GetApp
 

Rich

June 2016

June 2016

RazorSync Is Great!!!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We really enjoy this software. Very easy to use. Works great with scheduling. Invoicing on the service side is easy. Taking a credit card is easy.

Pros

Easy to use. User friendly. We love the scheduling ability. Easy to invoice.

Cons

Would like it to have the ability for better reporting. Would also like the Quoting ability to get better.

Source: GetApp
 

Matthew

June 2016

June 2016

Getting Better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I enjoy this product and it is working to solve my growing business and its challenges. The support is great and they are helpful either that phone call or will call back with the answer. Priced reasonable but could be cheaper for a one person company.

Pros

The support team is always willing to get back to you and helpful

Cons

I wish the three devices I have would allow the program to run more cohesively. The app on the phone is different from the iPad and the computer. There are different ways the information is entered and it would be great to have them more similar.

Source: GetApp
 

Daniel

June 2016

June 2016

All of the essentials to run my business for a very reasonable price

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

After using a different field management software provider for 3 years I started to feel like I was spending too much money in software and licenses. The straw that broke the camel's back is an incompatibility with QuickBooks Online. I started looking for a more affordable software solution and in all honesty I was willing to sacrifice functionalities in order to pay a lower monthly fee. I tested several cloud software solutions but none of them had what I needed. After testing RazorSync I realized that I was overpaying for a field management software and to top it all of I actually gained functionalities rather than loosing them.

Pros

PRICE!!! Plus all the functionalities that a service company needs

Cons

The software behaves glitchy at times and I have to refresh my browser. Other than that I have not had any other problems. I'm using Safari. I don't know if the system will perform better with Chrome or Firefox

Source: GetApp
 

Lisa from People's Trust Insurance Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2016

June 2016

I think we found our solution

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Although we are just starting out with RazorSync I believe we found our solution. We looked at RazorSync last year and decided to put our project on hold. We began to look at other software products for scheduling and routing solutions. After careful consideration we decided to reconnect with RazorSync and onboard their software product. We love its features and look forward to utilizing it out in the field.

Pros

Their training and assistant with on-boarding was pleasant and made the process easy.

Cons

The only complaint I have is the cost associated with adding the routing feature. It should either be a lower price or actually come with the software. I believe its a vital addition to your software that will make you stand out even more above your competition.

Source: GetApp
 

Kim

June 2016

June 2016

Razorsync is a very helpful product

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I'm an administrative assistant for a small garage door company in South Carolina. Using Razorsync has helped us a lot with getting our employees where they need to be and keeping track of where they are so we can place the right tech with the right call.

Source: GetApp
 


June 2016

June 2016

Good service

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

This is a good program for my use! I really like the map feature. I have a small business, so I only really need one account but I must get a minimum of 3 in order to use the program. I do wish the minimum would change.

Source: GetApp