ServiceBox Software


 

ServiceBox is an integrated cloud solution for commercial and residential service-based companies such as plumbers, HVAV repairmen, locksmiths, cleaning services, and more.

Work orders and maintenance management tools allow the user to synchronize individual work orders with job sites. When a job is complete, ServiceBox will generate a report to deliver to the customer’s email. Service technicians can create quotes from anywhere on mobile devices and tablets, which can then be converted into work orders. The scheduling application features a drag-and-drop tool for updating calendars in real time. Users can create invoices based on the work order, and bill the customer on site. ServiceBox can also integrate with QuickBooks and Canadian Sage 50. Timesheets populate automatically for each work site, and technicians can log their hours and give real time job reports that ties directly into the geo-locating feature.

ServiceBox provides customer support through email or toll free hotline.

 

ServiceBox - Dashboard
 
  • ServiceBox - Dashboard
    Dashboard
  • ServiceBox - Track recurring work
    Track recurring work
  • ServiceBox - GPS tracking and history
    GPS tracking and history
  • ServiceBox - Manage multiple sites
    Manage multiple sites
  • ServiceBox - Scheduler
    Scheduler
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

35 Reviews of ServiceBox

Showing 1-20 of 35

 

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Jodi

May 2017

May 2017

**CUSTOMER SERVICE 10+ STARS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table.
In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.

Cons

No Application as of yet. Once the application is finished, it will be a top notch program for sure.

Source: GetApp
 

Shaun from STR Equipment Services Ltd.

February 2017

February 2017

Servicebox software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.

Pros

Ease of use and multi function capability

Cons

Price point

Advice to Others

Great product with great features and ease of use

Source: Capterra
 

Cristian from M. S. Air Inc

January 2017

January 2017

Needs an app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Great service but trying to do every thing off a phone or tablet browser, the navigation is difficult and takes a few seconds for ever button tapped to register. A play store or app store app specifically design for these devices would be recommended and appreciated.

Pros

All the features

Cons

Pauses a few seconds after ever tapled button.

Source: Capterra
 

Greg from Medicine hat elevator

January 2017

January 2017

Service box review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Service box is a good program I have recommended it to other organizations
I like how it is constantly being upgraded and it fits very well with the industry that I'm in
I wish that the emails had worked out a little bit better for us but ultimately we did come up with a solution

Source: Capterra
 

Patricia from Full Throttle Furnace & Duct Cleaning Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

As I see it

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.

Pros

I like the ease of use and navigation through the program.

Cons

Sometimes there are time delays which can be frustrating.

Source: Capterra
 

Shaun from STR Equipment Services Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Business work order program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to sit down with the developers of this program and have one on one instruction on using the system..I like the functionality of the system and ease of use..

Pros

Ease of use and funationality

Cons

The cost associated with using the program.

Source: Capterra
 

Christie from Cleaning with Class

January 2017

January 2017

Great scheduling program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend this software to any business owner that is in need of a great scheduling tool. It has made managing our day to day operations a breeze and saves so much time. I had looked at many different options and this one is definitely the best.

The customer service is absolutely amazing.

Thank you Jobbox!!!

Source: Capterra
 

Tejas from AECON

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is really good Product, user-friendly and easily understands.
Buying this worth value of money.

Source: Capterra
 

Jennifer from Utility Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

User friendly and they were able to customize it to our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

Here are some reviews from our employees who use Service Box everyday;

-Haven't had any issues.

-Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don¿t think the program is bad, it just needs some adjustments.

-I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet.

-It¿s easy to use. No problems at all

-Always glitchy on phone app , very user friendly via computer/laptop

- I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it!

-Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it.

-I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good.

-Haven't had any issues

-It's been a helpful tool

-Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10

-I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.



Source: Capterra
 

andy from full throttle furnace and duct cleaning

December 2016

December 2016

service box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was good. Had few issues with login but got fixed. I would recommend you guys to troubleshoot the problems we face which have been reported several times in the past by our company and my co-workers.

Source: Capterra
 

DERRICK from DESOLATION SOUND YACHT CHARTERS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

GOOD SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I STARTED TO USE THE SYSTEM WITHOUT ANY TUTORIAL AND IT WAS EASY TO LEARN, HIGHLY INTUITIVE AND WITH FEW "QUIRKS" THAT I COULD FINE...I LOOK FORWARD TO THE ADDITION OF A LIVE INVENTORY, LINKED TO THE USAGE REPORTS (WORK ORDERS) THAT ARE CREATED

Pros

EASY TO USE

Cons

SIGNING IN IF YOU LOSE YOUR PASSWORD

Advice to Others

NEEDS TO BE MORE CANADIAN FOR CANADIAN CUSTOMERS.....

Source: Capterra
 

Mitchell from Sound Solar Systems Inc.

December 2016

December 2016

Solar Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software works very well to fit our needs. The most important feature the software is lacking, in my opinion, is mobile notification. We have noticed that our colleagues sometimes miss To Do's and Work Order's do to the lack of this feature.

Source: Capterra
 

Morgan from STR Equipment Services LTD.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great concept

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The idea and the material are there just need more refinement for smaller service companies. And a better price point for the smaller companies.

Pros

Can use anywhere you have access to a computer. No scanning work orders. Multiperson use.

Cons

Price and can't adjust time cards. Without notifying an admin.

Source: Capterra
 

Mason from Ab electric
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Make this a phone app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.

Pros

Organization

Cons

Hard to use on a phone

Source: Capterra
 

Scott from Klempp Plumbing and Heating Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

All in one package for any Service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.

Pros

Its flexibility

Cons

When updates are done with the system and it affects and changes system and glitches following day.

Advice to Others

If you have a service company with employees that calls are scheduled this system is awesome

Source: Capterra
 

Leslie from Sound Solar Systems
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best I have used so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ServiceBox is a great tool, especially for small businesses. There are help videos to get you started and great customer support for all other needs.

Source: Capterra
 

Mitch from Electric

November 2016

November 2016

Service box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service box works well for tracking time and workorders. It's very easy to get use to the app because it makes sense. It's nice that you can go back and edit your time sheet for the week and add notes any time before you submit it. It's missing the ability to move back and forth between tabs without saving because it's web based they can never change that allegedly.

Source: Capterra
 

Matthew from M.S. AIR INC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Best product so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

Source: Capterra
 

Adam from Full Throttle Furnace and Duct Cleaning

October 2016

October 2016

Handy but glitchy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good tool to have, but encounters errors fairly frequently. They are usually resolved within a day, but they do hinder current operations. Also when looking ahead in the schedule it will always return to the current day after backing out of a different days appointment details which gets more inconvenient the further ahead you go as you then need to click thru the days till you get back to the day you were looking at. Overall decent though.

Source: Capterra
 

Bill from Utility Services Corp.

October 2016

October 2016

Paperless

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

At first the learning curve was long, but like anything else the more I used it the better, still getting used to some of the feature. I would to find work order by date as well, so if a work order job number is not known, but the date is, it would be easier to find. I wish I had know about this when I had my business.

Source: Capterra
 
 
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