ServiceMax Suite Software


 

ServiceMax is a cloud-based field service solution delivering a fully integrated suite of applications for better managing employees and customers. On the market for just over 5 years now, ServiceMax has already secured a name for themselves in the industry and supports a base of over 200 clients. The system is scalable and flexible, making it a great choice for any growing company. 

ServiceMax addresses five core field service functions: contracts, scheduling, parts, social collaboration, and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and is easily accessible for employees. Their scheduling matrices help maximize a technician’s time and efficiency. Inventory management features help track parts, returns, and repairs. Having better visibility over services and parts increases customer service in the long run. 

The system offers unique tools and applications not commonly found in a standalone field service software. Built on the popular Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Customer service teams can monitor customer activity, keeping up-to-date on any unknown issues that might arise in the field. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices. 

ServiceMax is a powerful end-to-end field service software that provides their clients with complete visibility and strong functionality. Businesses are able to increase their revenue growth and maintain high customer service.

 

ServiceMax Suite - Home
 
  • ServiceMax Suite - Home
    Home
  • ServiceMax Suite - Work order
    Work order
  • ServiceMax Suite - Service order
    Service order
  • ServiceMax Suite - iPad
    iPad
  • ServiceMax Suite - Home
    Home
Supported Operating System(s):
Mac OS, Windows 2000

25 Reviews of ServiceMax Suite

 

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Software Advice Reviews (12)
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Showing 1-12 of 12

Bea from Perseverance Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ServeSuite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.

Pros

Too early to tell.

Cons

Too early to tell but the interface seems very plain.

 
 

Desirae from ClientsFirst Consulting
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ServiceMax

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.

Pros

Full-service suite for the field service industry.

Cons

The application is intensely complex.

Advice to Others

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services. They have a top-notch team of consultants and tech support folks there.

 
 

Megan from Humane Wildlife Control
Specialty: Pest Control

May 2015

May 2015

Servicemax review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file

Likes Least

Takes a lot of steps to find what you are looking for

Recommendations

Try several different software packages before choosing

 
 

Heather from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like how easy ServiceMax is to use.

Likes Least

Can't think of anything I like least.

Recommendations

If you're not sure how to do something, if you give yourself a few minutes, it's usually easily figured out.

 
 

Chelsey from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very user-friendly software, clear and easy to navigate. Extremely efficient.

Likes Least

Has frozen during use a few times, but nothing much other than that.

Recommendations

I have never really run into any serious or complicated issues while using ServiceMax. Overall, I think it is a well-designed product that caters perfectly to small businesses.

 
 

Selina from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

I work with ServiceMax daily

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use. Easy to train others how to use. It's very simple.

Likes Least

Sometimes can be slow. Dispatch console freezes but can be easily opened right back up.

Recommendations

I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

 
 

Bill from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of use, mobile workers have instant access, reporting.

Likes Least

Dispatch console can be slow and not as user friendly as the rest of the product.

Recommendations

Quick learning curve and benefits to field staff to access from a mobile device.

 
 

Lisa from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Suite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.

Likes Least

At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done.

Recommendations

Know your needs and be able to communicate your needs so that the software company can assist in ensuring that you are set up in the most efficient and effective way for your business.

 
 

Barry from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax allows me to focus on my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Cloud-based. Backed by salesforce with great support team.

Likes Least

Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.

Recommendations

You get what you pay for; there are cheaper alternatives, but they are not as robust. Do your homework.

 
 

Steven from Luminex Corp
Specialty: Medical Devices

March 2015

March 2015

ServiceMax - primary infrastructure Field Service improvement tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.

Likes Least

The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution.

Recommendations

Insure the detail needed to run your business processes are documented and considered when evaluating a Field Service Management tool.

 
 

Brian from Small Business
Specialty: HVAC

December 2014

December 2014

ServiceMax Orange has been an amazing product for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.

Likes Least

We haven't run into any major problems. No complaints!

Recommendations

These guys have every aspect of field service covered. If you need the full package, these guys are the way to go.

 
 

Jerrick from Technology Services
Specialty: Commercial Equipment

November 2014

November 2014

These guys know what they're doing!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The application was very easy to use and train our service team on.

Likes Least

Nothing. ServiceMax works great! The people I worked with were very helpful.

Recommendations

If you you need the whole field service package, these guys are the way to go.

 
 
 
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