ServiceTitan Software


 

ServiceTitan for HVAC, plumbing, and electrical home services businesses, is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. 

The platform offers marketing ROI and conversion tracking capabilities, which link each call a company receives to its eventual sale or missed opportunity, and a mobile solution for technicians, which allows them to offer visual sales presentations in the field and process invoices and credit cards paperlessly.

Other features include custom reporting, call recording, and dashboards designed to track and boost technician performance. 

ServiceTitan offers monthly subscription-based pricing plans. A one-time onboarding fee covers data migration.The system is deployable on any platform, including Mac and Windows. The ServiceTitan mobile app, which also delivers real-time updates, is designed for both iOS and Android devices.

The ServiceTitan team provides support by live chat, email, and phone. New users can access a training library of videos that were developed to assist with the early stages of implementation.

 

ServiceTitan - Dispatch board
 
  • ServiceTitan - Dispatch board
    Dispatch board
  • ServiceTitan - Calls
    Calls
  • ServiceTitan - Follow ups
    Follow ups
  • ServiceTitan - Job overview
    Job overview
  • ServiceTitan - Invoicing
    Invoicing
  • ServiceTitan - Reports
    Reports
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

137 Reviews of ServiceTitan

 
Software Advice Reviews (52)
More Reviews (85)

Showing 1-20 of 52

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Service Titan

Ease-of-use

Functionality

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Value for Money

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Offered about 80% of what we were looking for in the program but unluckily the remaining 20% was really important and we couldn't go without

Pros

Super easy to use

Cons

Way over price

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Price does not seem reasonable for the product

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Functionality

Product Quality

Customer Support

Value for Money

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This product would be perfect for what we need if there was a few very small adjustments and features added - Ex. Unassigned job mapping and route optimization

Pros

Very functional

Cons

VERY EXPENSIVE

 
 

from American Rooter Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

Love These Guys

Ease-of-use

Functionality

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Customer Support

Value for Money

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Great product. I love how it tracks everything from sales, to marketing.

 
 

from Rooter Man
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

Service Titan is the Titan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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After using several different software's we have finally landed on one that is the most suitable fro our business. From the dispatching to the Sales numbers, Service Titan is definitely on the leading edge of the service industry.

Pros

Sales numbers, Customer surveys, Tech bios emails

Cons

There is alot to do in Service Titan, you have to figure out the best reports for yourself

Advice to Others

Don't be nervous, it is the best way to go. For the most part it is very simple to use.

 
 

from Arctic Air of Northern Florida
Specialty: HVAC

Easy to learn, user friendly.

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Value for Money

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Likes Best

I like the "basicness" with ServiceTitan. User friendly, quickbooks compatible. Offers everything and more.

Likes Least

I don't like the schedule part. I think each tech should be color coded and not all the same color or have a different schedule for each technician. I also do not like how information from the invoices from ServiceTitan doesn't export over to quickbooks.

Recommendations

Definitely try it first, It offers more than what we use it for.

 
 

from Air Force One Air Conditioning
Specialty: HVAC

Service Titan wins number one in dispatch and invoice programs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

This program is very intuitive in its design and has a very informative and courteous staff of technical support agents that can help find a way to make the program do just about anything you need it to. We were able to match the program to our specific needs and automate several of our other vendor programs through it. If Service Titan can't do something, they can combine with a program that can.

Likes Least

The cost is a bit higher than some of the programs we have used before, but you get what you pay for.

Recommendations

If the agents getting you started aren't willing to go the extra mile, do not get the software. There will always be problems and if the company has good support agents, you will be just fine.

 
 

from Copper Cottage
Specialty: Plumbing

Service Titan review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

I like that the techs can bill service calls and collect payments in the field. It's also nice that the office can see that info right away. The metrics are also very handy; you can see at a glance how the CSR's and techs are doing. We've done our own tracking using Excel spreadsheets for years; it's a huge time saver that ST does that for us.

Likes Least

For calls / projects taking multiple days, you need to create a project to schedule for multiple days; it would be nice just to copy from a previous day to the next day needed. Also, for service calls with multiple techs, we are not able to adjust the length of time that one tech is on that call without changing the length for all techs on that job. Sometimes we only need a helper for an hour or two for heavy lifting / tight spaces before they move on to another call; the dispatch board doesn't accurately reflect that.

Recommendations

Check out other service dispatch systems to find one that best fits your situation. We chose ST as it had the most of what we were looking for. Also, the staff has been incredible! We really enjoyed working with Kathy, our implementation specialist. She made the process as easy as possible and stayed on top of all aspects of switching from our old to the new ST system. She kept us on track so we could go live on our originally planned date.

 
 

from BK Plumbing and Bath, LLC / DBA The Plumber Guy
Specialty: Plumbing

Utilize the dispatch and marketing aspects of the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

The support and guidance that you receive and that is available to you for the transition.

Likes Least

None. This system and the support that is provided to you is first class.

Recommendations

You can't go wrong. It is one of the best systems to utilize if you want to grow your company and this system allows you to stay on top of your customers.

 
 

from Rosenthal Plumbing
Specialty: Plumbing

Plumbing Service

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Functionality

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Customer Support

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Likes Best

easy of use, helps to manage and show up to date numbers to help run our business and make adjustments as we work toward our goals

Likes Least

want more control of reports. I would like the ability to either link to were the numbers are coming from and/or adjust the fields I want reported

Recommendations

Back up, back up important information (Pricing manuals) as you evaluate the software's fucntions

 
 

from Comfort Control
Specialty: HVAC

Great product with great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The tracking features are great. You can track your advertising, your techs performance, your office CRS performance and the reporting is also great.

Likes Least

Because the software does so much the learning curve is a bit long but worth it.

Recommendations

WE have gone threw a few other programs before finding service titian and this is by far the beast we have found.

 
 

from Accurate Electrical Services
Specialty: Electrical

Working out the Kinks

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there.

Likes Least

Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January.

Recommendations

Even if there are issues, typically ST is great about addressing them, so this is less of a complaint and more of a suggestion, I suppose.

 
 

from Bonney Plumbing, Heating & Air
Specialty: HVAC

Top of the Field

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Service Titan has an innate desire to be most helpful to contractors by researching, understanding and providing critical support for contractor profitability and customer service. As a result, Service Titan is very customer-centric and quick to change and improve their product. It is not static, but constantly changing and improving.

Likes Least

With a constantly changing product, it requires continued support and training. Service Titan is very good at this, but it is something of which a new customer should be aware.

Recommendations

It is incomparable to other dispatch products as the very basis is far superior.

 
 

from The Drain Surgeon
Specialty: Plumbing

Service Titan is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Likes Best

I love this software, it is amazing and the support team is as well!

Likes Least

Nothing, they continue to make it better every day!

Recommendations

It will simplfy your life and take your service to another level!

 
 

from All Pro Plumbing, Corp
Specialty: Plumbing

GREAT PROGRAM! VERY USER FRIENDLY!

Ease-of-use

Functionality

Product Quality

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Likes Best

This program is very user friendly and the Service Titan team really goes above and beyond to adapt it to your individual business needs. Whenever I need help or have a question, I email and always get a timely response. Matthew Huber recently assisted me with some issues I was having with a new QB account and getting it in sync with Service Titan. His help has been absolutely priceless. He is very professional and knowledgeable and was very patient as he navigated me through understanding why I was having issues and how to fix them.

Likes Least

I have no dislikes with the product or the vendor. They are a very knowledgeable team and will assist you through chat, email or by phone. Very accommodating.

Recommendations

The easier the program is to use, the better results you will have. This program is not only easy to use, but can usually be adapted to your specific needs.

 
 

from Stewart Plumbing Company
Specialty: Plumbing

Stewart Plumbing Companies experience with Service Titan

Ease-of-use

Functionality

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Likes Best

Quick response to our concerns and needs. The implementation team was tremendous in helping us onboard in a timely manner. Learning curve was minimal for my team to overcome. 45 days in we are really comfortable with the product and still learning the features as the product is really robust. Reporting is broad enough to accomplish our needs in tracking performance and metrics.

Likes Least

Software conversion of data was a bit tough to work through but the Titan team stayed the course. We spent a lot of time correcting bad conversion with the Service Titan team . My suggestion would be to start off fresh with Service Titan and do not do the conversion of 2dispathing operating systems if possible. Again, the Service Level of Titan support is second to none!

Recommendations

We looked at a lot of options for over a year and decided this to be the best software on the market place. Was not crazy about the price and cloud based format but quite honestly all software companies are moving to hosted cloud base operating systems. Remember there is not an accounting function to this software but the exporting to quickbooks is smooth. I would not let the accounting function of this program make the decision for me. Service Titan is hands down the best system on the market for dispatching, field invoicing and technician management.

 
 

from Texas Air Doctors
Specialty: HVAC

Super Team comes to the rescue :)

Ease-of-use

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Likes Best

The chat session to help me find what I need to do.

Likes Least

So far I have not seen anything - they have been very good to help me.

Recommendations

Don't hesitate to go to the chat session - these guys are awesome!

 
 

from W R Bommer Plumbing & Drain Cleaning
Specialty: Plumbing

Good stuff!

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Product Quality

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Likes Best

Ease of use and how we can keep track of jobs and invoices much better then when we were using our old dispatching software.

Likes Least

We were told one thing and then after everything was integrated, we were told something else. This was very disappointing because that feature actually made our decision to go with Service Titan and then we find out it doesn't exist. Also, I feel like the owner should have access to the technician and employee side without paying separately for access to both.

Recommendations

Get everything you expect in writing. As I stated previously, we were told about a feature that actually made our minds up to go with Service Titan, but after all was said and done, this feature didn't exist.

 
 

from Hunter Residential Services, LLC DBA The Surfin Plumbers
Specialty: HVAC

Best customer service!

Ease-of-use

Functionality

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Likes Best

The ease of use and the phenomenal customer service!

Likes Least

Sometimes it runs a bit slower than I would like, but it's usually at certain times of the day.

Recommendations

Take it for a test drive! I am always learning new ways to interact with the software.

 
 

from McQuillan Bros Plumbing Heating and AC
Specialty: HVAC

I haven't used anything better.

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Likes Best

Their customer service is phenomenal. They help you any way they can, even if that means they have to remotely log on to your computer so they can see what you see and show you how to do whatever it is you need to do.

Likes Least

There are some features I would like them to implement, like being able to make each Tech a different color on the schedule screen so you can see right away how many jobs each tech has.

Recommendations

This software is amazing and they just keep making it better. Thank you Service Titan!

 
 

from Mr. Rooter Plumbing of Central Long Island
Specialty: Construction

Absolutely the best software out there!

Ease-of-use

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Likes Best

There are so many features that I love about the product, I don't even know where to begin. Everything is extremely streamlined so that you have quick easy access to your customer information and history. The dispatching screen is very easy to read and manipulate. The mobile version allows your techs to dispatch themselves, update the invoices, collect the payment, run credit cards. Has really gotten my office so organized.

Likes Least

The only downside to technology is the wifi service. Sometimes there is trouble syncing data and you need to wait but Service Titan has even come up with a Mobile App now so that you can work from the App even if there is no wifi service. So they found a solution for that problem very quickly.

Recommendations

Obviously it depends on your type of business to determine if this is a right fit for you. I am in the service business and provide a service in the customer's home. My techs are able to see up to date information on the customer and the job history. The office sees real time invoicing as the invoice is being built. This helps to determine time frames needed to help plan the schedule. We can get alerts when a job is sold or not sold or a call is not booked. All of this helps you be proactive in your business.

 
 
 
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