ServiceTrade


 

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors. 

Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service reports with photos, audio notes, and documentation from technicians’ mobile devices, and an online portal with their service history. 

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Native iOS and Android apps give technicians their schedules, appointment details, and ways to record what they discover on the job in photos and audio notes.

Service contractors that show customers how they’re acting as a good steward of their facility earn the customer’s trust for future jobs. By taking customer service online, commercial contractors can convert service delivery into digital marketing impressions that are memorable and helpful to customers long after the service call.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

177 Reviews of ServiceTrade

 

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Software Advice Reviews (71)
More Reviews (106)

Showing 1-20 of 71

Shannon from Team 360
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

For what I need service trade for, I have had wonderful experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

 
 

Alana from Team 360
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is easy to use. It makes the needed information available anytime you need access to it.

 
 

Dustin from Triangle Fire Protection, Inc.
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Review after 2 weeks of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons

Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

 
 

Daryl from Sprouse Fire & Safety
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service
Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

 
 

Jason from Gray Security Services, Inc.
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

 
 

Lisa from AMC Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

 
 

Mark from Hospitality Services Inc.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer service is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

 
 

Chris from TEAM 360 Services
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

 
 

Stuart from Serve S LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use.
The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros

Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Advice to Others

If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

 
 

Jill from Team 360 Services
Specialty: Cleaning Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Finally an application that makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

 
 

Brianna from The Hiller COmpanies
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

Pros

My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork.

 
 

Dan from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great over all product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

Doug from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Project organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

Chris from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatly Improved processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

Jeffrey from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Just came back from their awesome conference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Currently Reviewing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

Melissa from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Fantastic Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 

Misti from Nelbud 360
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Pure Awesome-ness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Service Trade i very user friendly and helps my job run smoother. It is easy to navigate, and I love the fact that the customer has access too. If there are any questions, the Service Trade team is very quick to respond. Overall, it is a WONDERFUL program!

 
 

Niki from TEAM 360
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Grade A Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is quick, easy, and to the point. I have been in the hood cleaning industry for a little over 12 years now and have went through several changes with software devices. A few for example are; Outlook, Quickbooks, Timberline, Citrix trying several ways to making thing easier. ServiceTrade is smooth sailing for me. Once I was introduced to this system I picked on on a lot of things rather quickly so it is very easy for a self teaching program.

Pros

You can not really make a mistake. I like the fact you can get into the system and explore every option that you have to work with. I really like how you can enter all notes into the system and everything stays together making it very easy and accessible for the next time we services the locations. Over all in general the PRO to this system is it is quick, easy, & efficient!

Cons

There isn't really anything I do not like about the system except for the normal glitches where everything freezes sometimes and doesn't record your information cause it was in freeze mode. Other than that I have no complaints.

Advice to Others

When you first look at the system it looks like a lot of work! However coming from experience it is a very easy, self teaching system. So if you are trying to start up a new business or even better your business than it was before by making it easy and self efficient you need to look into SERVICETRADE.

 
 

Fanta from Nelbud team 360 services
Specialty: Cleaning Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Fanta Diakite - Nelbud team 360 services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The system is easy to use, the google search feature is great.

Pros

The search tools in this system are very easy. The Google locator is also great for the crew to easily find the locations where they are performing work.

Advice to Others

Take advantage of all the little learning tools provided automatically (thru the updates)

 
 
 
Write a Review
Showing 1-20 of 106

Stephen from GSSI
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Servicetrade has streamlined our job and billing. No more jobs lost in the sauce. Job done then bill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can check on job status will out being at the office

Pros

The thing I like the most about service trade is that we don't have to carry paper files out of the office. Once the system is setup all the info I need is at you finger tips.

Cons

Trying to manage scheduling and dispatching is not easy when you're in the field. You cannot use your tablet for everything.

Source: Capterra
 

Kyle from VSCFS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent software and team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of internal efficiencies and transparency.

Pros

It is intuitive, flexible, accommodating and innovative for new functionality. It is always expanding with core functionality and connecting with other complementary software.

Source: Capterra
 

Jasman from Team 360/Nelbud
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Very resourceful easy to function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are several benefits our company gets from this software. It stores our jobs and details, our technicians use it to track where they are to go. We store special notes and comments that helps with invoicing. It helps the executives with gross profits margins. We track parts and labor hours and job details.

Pros

Easy to navigate around the software. I can search for customers using different variations of the name of business and/or the address of the location.

Cons

The only thing that I do not care for to much is the tagging feature. If one job is tagged that tag sticks to customer each time a job is set. I.E a customer may be tagged to have a PO for a specific job and maybe the next doesn't need a PO because it was under the dollar value. The PO tag sticks to that customer each time insinuating that the job needs a PO when it not necessarily the case.

Source: Capterra
 

Bethanne from Team 360 Services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Helps make my job a lot easier!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Pros

I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Cons

Like once every 6 months it might go down for like 5 minutes. But they get it fixed & back up & running.

Source: Capterra
 

Rafael from Fields Fire Protection Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Current 4/2017 Updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since the new updates I have not had any glitches! Things are smother and less hectic! I like the fact that I am no longer kicked out of the app like I was before!

Source: Capterra
 

Esmeralda from Fire Pros, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

New to System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have never used this type of system in the past. But so far I feel that it is easy to navigate that all levels of computer users can use. I would recommend this software to anyone else.

Pros

How easy it is to navigate

Cons

Some of the things don't transfer to new jobs

Source: Capterra
 

Jennifer from AMC Fire Protection

April 2017

April 2017

Brand New to the Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am brand new to this program and so far I am extremely happy. Learning something new can be very stressful but the customer support has been amazing and I have yet to feel any stress. thank you!

Source: Capterra
 

Rob from Fire Pros, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Package!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a Service Company, we use many different aspects of the ServiceTrade system to run our business. I work in the Sales Department, and I can speak best to what it has provided us. The Quoting side has been a huge improvement to what we were doing previously and after 8 months of using ST, we have doubled our overall Quote Closing Percentages and the numbers are improving every month. The folks at ST are always looking to improve the system and will continue to make tweaks to put a better product out there. Great work!

Pros

Overall good product. Could use some improvements on the Quoting side - Repairs vs. Inspections and things.

Cons

Has glitches. Often times I will enter customer information in and then return to the customer to find it different than I had entered it in originally. Routine Service Schedules seem to be changing and I fear that we may end up not providing service as promised due to a hiccup.

Advice to Others

I know that you are constantly working on improving things, so please do. There are little things here and there that would go a long way for ease of use. I hear things from different departments within our company and I hope they are sharing them with you.

Source: Capterra
 

Michael from Team 360

February 2017

February 2017

Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Trade has literally changed the way we do business. It is very rare that we can say that about a cloud-based platform. Service Trade has transformed the way we interact with our customers and document our services. We love the quoting, scheduling, dispatching, and picture/paperwork management features. We especially love the User Experience for our technicans and administrative staff. It is simple, clean, and easy to work with!

Source: Capterra
 

Eric from Valley Maintenance Group
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support and ease of use, team is always open to feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ST is great we are a regional facilities maintenance and general contractor and have all our guys mobile in the field. We utilize many different apps Service Trade integragtes well and has a simple user interface

Pros

ease of use, ST team is always open to feedback from users

Cons

none

Source: Capterra
 

Jerry from The Hiller Companies

February 2017

February 2017

Service Trade 101

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service trade is a wonderful tool, it keeps track of every little detail. It is a very crucial part of my job everyday. I love that from anywhere i am i can log on and check up on anything.

Source: Capterra
 

Robbie from VSC Fire & Security
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Fantastic Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I have had a very pleasant and rewarding experience from every aspect of Service Trade. Any time there has been an issue, I have had a team member contact me to discuss the problem. It has helped me organize my techs and streamline work throughout the day!

Pros

Ease of Use!

Cons

None so far

Advice to Others

Stay in contact with tech support if you have any probelms

Source: Capterra
 

Vernon from AAA Fire Protection

February 2017

February 2017

Project Manager / Estimater

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Trade has really help our company catch and follow up on deficiencies with ease. We are turning around quotes and getting repairs done at record pace. And our customers are enjoying a substantial uptick in overall customer service! Because of all this our band width is growing and our marketability is increasing exponentially.

Source: Capterra
 

Robert from VSC Fire and Security (Myrtle Beach)
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

VSC FIRE AND SECURITY - MYRTLE BEACH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well

Pros

It's ease of use

Cons

Sometimes the email or service link isn't working quite the way it should

Advice to Others

It is a great management tool for businesses. Something every company should look into

Source: Capterra
 

Tori from VSC Fire & Security, Inc

February 2017

February 2017

Service Trade review after a few weeks of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, this program has been a big help to us and billing goes a lot quicker than using paper tickets. I am on the billing side of the program, and apart from needing some adjustments, I think the program works very well. What we would like to see in the future would for example be:
- Ability to copy and paste the job number from ServiceTrade and into our billing program. As is it has to be re-typed.
- Notes regarding what HAS BEEN DONE on site, does not transfer well to our invoice. It will transfer notes about who called in the service and what needs to be done, but not what was actually done as far as repairs. Customer calls us to find out what was actually done on site.
- PO numbers are not transferred at all
- Would love to see an area we can enter a special pop up for each customer. As example, The COD tag is great to use. But there could be other tags, as "email invoice", "require PO's", "call for credit card payment" etc. Even if it can be custom made, it would be very helpful.
Just ideas for a couple of things that might make the program even better.
Thank you for making our jobs easier!

Pros

Makes our jobs easier and quicker

Source: Capterra
 

Jennifer from VSc Fire & Security
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Very Organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just started using ST in December. I think it is very organized. Took awhile for everyone to catch on. There are still a few kinks. But overall, its great!

Pros

don't have to email back and forth

Cons

billing was messed up

Advice to Others

no

Source: Capterra
 

Kat from Arctic Services

February 2017

February 2017

Great website!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've only been working for this company as their receptionist for less than a month yet the website is user friendly and easy to learn!

Source: Capterra
 

Lorna from Georgian RES Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I pretty much feel like we got a product that was still in Beta testing. We've had issues with porting item lists, and Quickbooks Online that falls short on seamless integration. When I reach out to tech support I have to repeatedly defend and support my complaints until someone believes me and then gets someone to look into it. The interface is not as user friendly as I had believed it was going to be, without some computer language skills the errors are impossible to decipher.
We were very excited to get set up with Servicetrade, and for the most part, it is serving our needs and helping us stay organized.
Unfortunately a bulk of the services I was keenly interested are reserved for larger companies or a minimum amount of techs; the customer portal and feedback option were very desirable selling features. And even though we bought 4 extra tech accounts that we don't need just to get set up at all, these services still could not be made available.

Pros

Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Cons

Limited capabilities in invoicing, manually have to add sales taxes to each transaction, cannot change or alter item description. Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence). For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.

Advice to Others

Streamline the error codes to make them easier to understand for your clients so they don't have to wait to prove the issue with tech support.

Source: Capterra
 

Eric from Kescor, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great product that keeps getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

Pros

The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

Cons

It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

Advice to Others

Require your team to have Apple products. It will future proof your investment with the product and give you early access to new software releases

Source: Capterra
 

Shawn from Team 360

February 2017

February 2017

Service Trade

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I use Service Trade everyday to quote jobs. It is very easy to put parts in and to track my quotes and approvals. It is also easy to put costs and sell prices to help keep track of profitability.

Source: Capterra
 
 
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