ServiceTrade


 

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors. 

Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service reports with photos, audio notes, and documentation from technicians’ mobile devices, and an online portal with their service history. 

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Native iOS and Android apps give technicians their schedules, appointment details, and ways to record what they discover on the job in photos and audio notes.

Service contractors that show customers how they’re acting as a good steward of their facility earn the customer’s trust for future jobs. By taking customer service online, commercial contractors can convert service delivery into digital marketing impressions that are memorable and helpful to customers long after the service call.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

135 Reviews of ServiceTrade

 
Software Advice Reviews (69)
More Reviews (66)

Showing 1-20 of 69

from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Great over all product and service

Ease-of-use

Functionality

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Customer Support

Value for Money

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I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

from Restoration and Recovery
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

ServiceTrade is great!

Ease-of-use

Functionality

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Customer Support

Value for Money

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ServiceTrade is an intuitive and comprehensive site. Their customer service is top notch and quick to respond. Our company uses it in our day-to-day operations and it helps keep track of activities in different states! The tutorials on how to get started were very helpful as well when I was first learning how to use ServiceTrade.

Advice to Others

Don't be afraid to ask questions through the live chat on the side! Very responsive!

 
 

from VSC Fire and Security
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Great product and team!

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I'm very impressed with the product and performance of the team. Very creative and solid solutions.

Pros

Easy to use, flexible.

Cons

Needs more enterprise features and integrations.

Advice to Others

Start here as they set the bar very high.

 
 

from Restoration and Recovery
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

Stormwater

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Service Trade is easy to use, easy to train site. We use it in our day to day business to schedule our techs to jobs across the US. I would highly recommend it to any company that provides services to multiple clients in multiple locations.

 
 

from Associated Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Transition

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Value for Money

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We are in the process of transitioning to the Service Trade software. Steve has been a wonderful help with this process. So far we are very pleased with the capabilities and ease of the software. We are still in the training phase, once training is done and we fully understand I expect the ratings will be 5 stars.

 
 

from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Project organizer

Ease-of-use

Functionality

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Value for Money

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I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

from Fields Fire Protection Inc.
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016 Reviews

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Overall Satisfied, some taking getting use to but very nice.

Pros

I like that I can track travel time!

Cons

System Freezes a lot.

 
 

from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

Greatly Improved processes.

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We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

Just came back from their awesome conference

Ease-of-use

Functionality

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Value for Money

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We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Currently Reviewing

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N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Fantastic Software!

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Functionality

Product Quality

Customer Support

Value for Money

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This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 

from TEAM 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

ServiceTrade on point.

Ease-of-use

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Scheduling is an ease. Love the ability to put information in the job from the description to adding tags. Searching for a customer is simple which helps when you are multi-tasking. You can answer customers questions about current and past services very quickly, along with the ability to send all the information from the job. This is a huge plus and the customers LOVE it!

Pros

The ease of scheduling and having all the past information at my finger tips when customers call with questions.

Cons

No ability to delete several services at one time.

 
 

from Nelbud 360
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

Pure Awesome-ness

Ease-of-use

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Customer Support

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Service Trade i very user friendly and helps my job run smoother. It is easy to navigate, and I love the fact that the customer has access too. If there are any questions, the Service Trade team is very quick to respond. Overall, it is a WONDERFUL program!

 
 

from TEAM 360
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Grade A Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It is quick, easy, and to the point. I have been in the hood cleaning industry for a little over 12 years now and have went through several changes with software devices. A few for example are; Outlook, Quickbooks, Timberline, Citrix trying several ways to making thing easier. ServiceTrade is smooth sailing for me. Once I was introduced to this system I picked on on a lot of things rather quickly so it is very easy for a self teaching program.

Pros

You can not really make a mistake. I like the fact you can get into the system and explore every option that you have to work with. I really like how you can enter all notes into the system and everything stays together making it very easy and accessible for the next time we services the locations. Over all in general the PRO to this system is it is quick, easy, & efficient!

Cons

There isn't really anything I do not like about the system except for the normal glitches where everything freezes sometimes and doesn't record your information cause it was in freeze mode. Other than that I have no complaints.

Advice to Others

When you first look at the system it looks like a lot of work! However coming from experience it is a very easy, self teaching system. So if you are trying to start up a new business or even better your business than it was before by making it easy and self efficient you need to look into SERVICETRADE.

 
 

from Nelbud team 360 services
Specialty: Cleaning Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Fanta Diakite - Nelbud team 360 services

Ease-of-use

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N/A

The system is easy to use, the google search feature is great.

Advice to Others

Take advantage of all the little learning tools provided automatically (thru the updates)

 
 

from ASA Fire Protection, LLC
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

Our Most Valuable Operating Program

Ease-of-use

Functionality

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Value for Money

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I know it looks like I went through the review and marked 5 stars on everything but I assure you it was intentional. The Service Trade software as allowed us to streamline our operations, consolidate mission critical operating systems and add bottom line line revenue. We've tried many platforms similar to Service Trade only to see each produce nothing but headaches and wasted money. The Service Trade support team is very responsive and have been great with creating added value features, like the customer portal. this is truly cutting edge technology that we use to ensure our operation remains efficient and profitable. Also, the customer driven features (customer portal, quoting/invoicing, integrated pics, etc) are used as marketing tools allowing us to further separate ourselves from the competition and increasing our margins by being able to "sell" that added value. A+ product

Pros

- Efficient
- Extremely Customer Friendly
- Marketable
- Ease of Use
- Constantly Evolving with Valuable Features
- Short Learning Curve for Field Personal
- Ability to Integrate Other Software Platforms
- Cost of Entry is Low

Cons

No Cons really, if we ever have an issue the support team jumps all over it.

 
 

from County Fire Protection Inc
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Great piece of software to help run any size Service Company that is looking to streamline processes etc(Work order. scheduling, quoting, etc) .

Pros

Paperless, Company branded messages, easy to work with, progressive & very smart staff

Cons

Runs slower in some instances

Advice to Others

Take a test drive asap.

 
 

from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Service Trade has changed how we do business!

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Service Trade has allowed us to better track all of our customers needs, our records and files, and provide the best customer experience possible on all levels. The program allows us to be completely mobile and provide our technicians with all the organized information they need to do their jobs regardless of where they are. Upon completion of jobs, we are able to instantly send our customers a full report of what we serviced, including descriptions, pictures, audio notes, and quotes with the click of a button. We are not rummaging through files and cameras, and spending unnecessary time compiling something. We have a much better handle on scheduling and compliance, our revenues, our margins, and our invoicing processes. It has helped us manage our processes much more efficiently.

Advice to Others

Definitely look into this program, consult with other happy users with any questions, and jump right on board! It will change your business!

 
 

from Hiller Companies
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

The best workload managment for your money!!

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The product is awesome. The service trade team is committed to being innovators and leaders in the industry. ST is easy to use and easy to teach others how to use it.

Pros

EVERYTHING ABOUT SERVICE TRADE IS A PRO
IF THEY DON'T HAVE IT OR IT IS BROKE THEY WORK HARD TO FIX IT!!

Cons

It seems that as ST gets larger there systems take longer to load.

Advice to Others

JUMP ALL IN
IT IS WORTH IT AND IT WILL MAKE A DIFFERENCE IN YOUR BUSINESS

 
 

from Tri State Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

Service Trade

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The product and the employees exceed my expectations. Because of the product we are better and our customers are happier and my costs are less

Pros

Industry differentiating concept that will scale for years to come

Cons

It is to bad they have to sell it to our competition.

Advice to Others

Read Billy Marshalls book the Digital Wrap

 
 
 
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