ServiceTrade


 

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors. 

Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service reports with photos, audio notes, and documentation from technicians’ mobile devices, and an online portal with their service history. 

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Native iOS and Android apps give technicians their schedules, appointment details, and ways to record what they discover on the job in photos and audio notes.

Service contractors that show customers how they’re acting as a good steward of their facility earn the customer’s trust for future jobs. By taking customer service online, commercial contractors can convert service delivery into digital marketing impressions that are memorable and helpful to customers long after the service call.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

187 Reviews of ServiceTrade

 

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Software Advice Reviews (71)
More Reviews (116)

Showing 1-20 of 71

Shannon from Team 360
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

For what I need service trade for, I have had wonderful experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

 
 

Alana from Team 360
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is easy to use. It makes the needed information available anytime you need access to it.

 
 

Dustin from Triangle Fire Protection, Inc.
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Review after 2 weeks of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons

Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

 
 

Daryl from Sprouse Fire & Safety
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service
Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

 
 

Jason from Gray Security Services, Inc.
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

 
 

Lisa from AMC Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

 
 

Mark from Hospitality Services Inc.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer service is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

 
 

Chris from TEAM 360 Services
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

 
 

Stuart from Serve S LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use.
The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros

Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Advice to Others

If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

 
 

Jill from Team 360 Services
Specialty: Cleaning Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Finally an application that makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

 
 

Brianna from The Hiller COmpanies
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

Pros

My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork.

 
 

Dan from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great over all product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

Doug from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Project organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

Chris from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatly Improved processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

Jeffrey from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Just came back from their awesome conference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Currently Reviewing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

Melissa from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Fantastic Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 

Misti from Nelbud 360
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Pure Awesome-ness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Service Trade i very user friendly and helps my job run smoother. It is easy to navigate, and I love the fact that the customer has access too. If there are any questions, the Service Trade team is very quick to respond. Overall, it is a WONDERFUL program!

 
 

Niki from TEAM 360
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Grade A Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is quick, easy, and to the point. I have been in the hood cleaning industry for a little over 12 years now and have went through several changes with software devices. A few for example are; Outlook, Quickbooks, Timberline, Citrix trying several ways to making thing easier. ServiceTrade is smooth sailing for me. Once I was introduced to this system I picked on on a lot of things rather quickly so it is very easy for a self teaching program.

Pros

You can not really make a mistake. I like the fact you can get into the system and explore every option that you have to work with. I really like how you can enter all notes into the system and everything stays together making it very easy and accessible for the next time we services the locations. Over all in general the PRO to this system is it is quick, easy, & efficient!

Cons

There isn't really anything I do not like about the system except for the normal glitches where everything freezes sometimes and doesn't record your information cause it was in freeze mode. Other than that I have no complaints.

Advice to Others

When you first look at the system it looks like a lot of work! However coming from experience it is a very easy, self teaching system. So if you are trying to start up a new business or even better your business than it was before by making it easy and self efficient you need to look into SERVICETRADE.

 
 

Fanta from Nelbud team 360 services
Specialty: Cleaning Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Fanta Diakite - Nelbud team 360 services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The system is easy to use, the google search feature is great.

Pros

The search tools in this system are very easy. The Google locator is also great for the crew to easily find the locations where they are performing work.

Advice to Others

Take advantage of all the little learning tools provided automatically (thru the updates)

 
 
 
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Showing 1-20 of 116

Matt from Fire Pros
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I use servicetrade on a daily basis in the fire protection field. It has been a great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved production time, better communication with customer, time saved from rewriting reports, flexibility in schedule and ability to pick up past due jobs.

Pros

What I like most about this software is the ability to better serve customers through improved description and pictures of deficiencies and communication overall through the comment feature. It greatly improves time and can make any business a pro in the service industry!

Cons

What I like least about this software is its compatibility with pdf programs. Service trade's link with Adobe and xodo still has a couple bugs.

Source: Capterra
 

Bobby from ASA Fire Protection
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great tool for the service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can see what the office has scheduled for me days/weeks in advance and plan my schedule around that.

Pros

The ability to organize everything including reports, pictures, and deficiencies to be done and anyone with access can see them as well.

Cons

Would like the ability to single out map dots by day where that day is all you see. Also when two techs are clocked into a job and one signs out, it dissappears from the other techs service even if the other tech isn't ready to clock out.

Source: Capterra
 

Sonya from Team 360/Nelbud

August 2017

August 2017

I don't know what I would do without Service Trade!! It makes my job so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

Cons

I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

Source: Capterra
 

Thomas from Thompson's Refrigeration
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

This has given us a simple to use tool to get all the information from the field to the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to be mobile with all the information that's important for the job.

Pros

It's ease of use, and the information that can be shared, from the field to the office. From the office to the customer. And from the office to the technician. It allows us to eliminate phone calls back and forth. The information is now all in the application.

Cons

The software is designed for all kinds of information, it is the one inputting the information that is least liked, because people don't take the time to input all important issues.

Source: Capterra
 

CHRISTY from FIRE CONTROL SYSTEMS INC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

GREAT STREAMLINE OF SERVICES AT YOUR FINGER TIPS TO DISPATCH TO ALL TECHS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Less paperwork
getting paperwork back faster from techs out of town
past documentation, contact information in the system with out files or old rolodex
tracking techs onsite/offsite jobs
tracking hours onsite/offsite jobs

Pros

I like being able to see all documents/contact information in each customers file without going to an old file cabinets or rolodex.

Cons

I wish there was an easier way to track the following on a separate tab with search options: (other than main service trade page)
-overdue jobs without appts.
-past jobs to be marked completed
-completed jobs to be invoiced
reason being toggling between jobs and this page is time consuming.

Source: Capterra
 

Andrew from LowV Systems, INC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Service Trade has been a great addition to our operation. It has helped us streamline our service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamline operation. Great scheduling benefits and the ability to know in real time where all your techs are and we can make decisions accordingly.

Pros

Scheduling and Time keeping features. It has helped us an extreme amount with invoicing jobs because we can clearly show when our techs are checked into jobs.

Cons

Sometimes there is a little bit of lag when doing invoicing. When doing multiple invoices at one time there can be a delay as it uploads to the actual invoice screen.

Source: Capterra
 

William from VSC Fire & Security, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Provides our Corporation with the needed tools to manage our service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Management of the entire service aspect of our corporation, from one end to the other.

Pros

The flexibility of managing Technicians in the field and the backend Office Users; from Dispatching, Scheduling, Invoicing, Forms, and Data. We have a way to track our strong points and our weak ones. The ability to create and maintain our own form library has given us the ability to satisfy our Customers and locale AHJs in a manner we were never able to do before.

Cons

While we have the ability to create our own PDF forms which we can code to auto-populate most static data, we cannot do this on the couple of Spreadsheet Graphing forms we have created to fill a vital need. Also, when updating the PDF Forms, which is necessary from time to time, we must re-load the entire library section where the form is loaded so it will compile in the appropriate order in the forms package. Those are the very few issues we have experienced, and given ServiceTrade's willingness and ability to address needed updates to their software, we have confidence that these issues will be tackled, if possible.

Source: Capterra
 

Jasman from Nelbud Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

I use service trade daily and find it very easy to navigate and function.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My daily job functions are more manageable

Pros

What I like most about service trade is that the software team always work on improvements and updates to make it easier for companies like mine to stay current and up to date.

Cons

What I like least about service trade is that sometimes when you are using the search box it can be very sensitive on how and what you enter. I.E if you enter 103 East street to locate an address it will not pull it up because its saved as 103 E. Street. So in instances such as that it can be very sensitive.

Source: Capterra
 

Gerald from VSC Fire & Security
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Very good transition from our old CRM system. Have been working with it now for about 10 months.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very smooth flow from quote to field

Pros

It was easy to pick up for my sales team and field techs. The amount of data we can now input into each inspection and service is a great tool. Having that job history at out fingertips in the office or field is such a value to us and the customer.

Cons

The service dashboard could use better more specific filters. All history is retained so it is impossible to remove any quotes or jobs that may be started erroneously.

Source: Capterra
 

Bryan from Fire Protection Testing, Inc.

July 2017

July 2017

Great product - Versatility and Visibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The historical tracking of jobs at your fingertip is the most valuable tool that any service person can have. Saving minutes a day with this one feature alone adds up to days and weeks, and everyone knows time is money.

Cons

Cons are few and far between. I would like to be able to upload different types of attachments beyond jpeg and pdf.

Source: Capterra
 

Stephen from GSSI
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Servicetrade has streamlined our job and billing. No more jobs lost in the sauce. Job done then bill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can check on job status will out being at the office

Pros

The thing I like the most about service trade is that we don't have to carry paper files out of the office. Once the system is setup all the info I need is at you finger tips.

Cons

Trying to manage scheduling and dispatching is not easy when you're in the field. You cannot use your tablet for everything.

Source: Capterra
 

Kyle from VSCFS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent software and team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of internal efficiencies and transparency.

Pros

It is intuitive, flexible, accommodating and innovative for new functionality. It is always expanding with core functionality and connecting with other complementary software.

Source: Capterra
 

Jasman from Team 360/Nelbud
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Very resourceful easy to function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are several benefits our company gets from this software. It stores our jobs and details, our technicians use it to track where they are to go. We store special notes and comments that helps with invoicing. It helps the executives with gross profits margins. We track parts and labor hours and job details.

Pros

Easy to navigate around the software. I can search for customers using different variations of the name of business and/or the address of the location.

Cons

The only thing that I do not care for to much is the tagging feature. If one job is tagged that tag sticks to customer each time a job is set. I.E a customer may be tagged to have a PO for a specific job and maybe the next doesn't need a PO because it was under the dollar value. The PO tag sticks to that customer each time insinuating that the job needs a PO when it not necessarily the case.

Source: Capterra
 

Bethanne from Team 360 Services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Helps make my job a lot easier!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Pros

I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Cons

Like once every 6 months it might go down for like 5 minutes. But they get it fixed & back up & running.

Source: Capterra
 

Rafael from Fields Fire Protection Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Current 4/2017 Updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since the new updates I have not had any glitches! Things are smother and less hectic! I like the fact that I am no longer kicked out of the app like I was before!

Source: Capterra
 

Esmeralda from Fire Pros, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

New to System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have never used this type of system in the past. But so far I feel that it is easy to navigate that all levels of computer users can use. I would recommend this software to anyone else.

Pros

How easy it is to navigate

Cons

Some of the things don't transfer to new jobs

Source: Capterra
 

Jennifer from AMC Fire Protection

April 2017

April 2017

Brand New to the Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am brand new to this program and so far I am extremely happy. Learning something new can be very stressful but the customer support has been amazing and I have yet to feel any stress. thank you!

Source: Capterra
 

Rob from Fire Pros, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Package!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a Service Company, we use many different aspects of the ServiceTrade system to run our business. I work in the Sales Department, and I can speak best to what it has provided us. The Quoting side has been a huge improvement to what we were doing previously and after 8 months of using ST, we have doubled our overall Quote Closing Percentages and the numbers are improving every month. The folks at ST are always looking to improve the system and will continue to make tweaks to put a better product out there. Great work!

Pros

Overall good product. Could use some improvements on the Quoting side - Repairs vs. Inspections and things.

Cons

Has glitches. Often times I will enter customer information in and then return to the customer to find it different than I had entered it in originally. Routine Service Schedules seem to be changing and I fear that we may end up not providing service as promised due to a hiccup.

Advice to Others

I know that you are constantly working on improving things, so please do. There are little things here and there that would go a long way for ease of use. I hear things from different departments within our company and I hope they are sharing them with you.

Source: Capterra
 

Michael from Team 360

February 2017

February 2017

Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Trade has literally changed the way we do business. It is very rare that we can say that about a cloud-based platform. Service Trade has transformed the way we interact with our customers and document our services. We love the quoting, scheduling, dispatching, and picture/paperwork management features. We especially love the User Experience for our technicans and administrative staff. It is simple, clean, and easy to work with!

Source: Capterra
 

Eric from Valley Maintenance Group
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support and ease of use, team is always open to feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ST is great we are a regional facilities maintenance and general contractor and have all our guys mobile in the field. We utilize many different apps Service Trade integragtes well and has a simple user interface

Pros

ease of use, ST team is always open to feedback from users

Cons

none

Source: Capterra
 
 
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