ServiceTrade


 

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors. 

Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service reports with photos, audio notes, and documentation from technicians’ mobile devices, and an online portal with their service history. 

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Native iOS and Android apps give technicians their schedules, appointment details, and ways to record what they discover on the job in photos and audio notes.

Service contractors that show customers how they’re acting as a good steward of their facility earn the customer’s trust for future jobs. By taking customer service online, commercial contractors can convert service delivery into digital marketing impressions that are memorable and helpful to customers long after the service call.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

172 Reviews of ServiceTrade

 

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Software Advice Reviews (70)
More Reviews (102)

Showing 1-20 of 70

Dustin from Triangle Fire Protection, Inc.
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Review after 2 weeks of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons

Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

 
 

Daryl from Sprouse Fire & Safety
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service
Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

 
 

Jason from Gray Security Services, Inc.
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

 
 

Lisa from AMC Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

 
 

Mark from Hospitality Services Inc.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer service is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

 
 

Chris from TEAM 360 Services
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

 
 

Stuart from Serve S LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use.
The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Advice to Others

If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

 
 

Jill from Team 360 Services
Specialty: Cleaning Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Finally an application that makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

 
 

Brianna from The Hiller COmpanies
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

 
 

Dan from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great over all product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

Kyle from VSC Fire and Security
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Great product and team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm very impressed with the product and performance of the team. Very creative and solid solutions.

Pros

Easy to use, flexible.

Cons

Needs more enterprise features and integrations.

Advice to Others

Start here as they set the bar very high.

 
 

Doug from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Project organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

Chris from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatly Improved processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

Jeffrey from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Just came back from their awesome conference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Currently Reviewing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

Melissa from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Fantastic Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 

Misti from Nelbud 360
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Pure Awesome-ness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Service Trade i very user friendly and helps my job run smoother. It is easy to navigate, and I love the fact that the customer has access too. If there are any questions, the Service Trade team is very quick to respond. Overall, it is a WONDERFUL program!

 
 

Niki from TEAM 360
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Grade A Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is quick, easy, and to the point. I have been in the hood cleaning industry for a little over 12 years now and have went through several changes with software devices. A few for example are; Outlook, Quickbooks, Timberline, Citrix trying several ways to making thing easier. ServiceTrade is smooth sailing for me. Once I was introduced to this system I picked on on a lot of things rather quickly so it is very easy for a self teaching program.

Pros

You can not really make a mistake. I like the fact you can get into the system and explore every option that you have to work with. I really like how you can enter all notes into the system and everything stays together making it very easy and accessible for the next time we services the locations. Over all in general the PRO to this system is it is quick, easy, & efficient!

Cons

There isn't really anything I do not like about the system except for the normal glitches where everything freezes sometimes and doesn't record your information cause it was in freeze mode. Other than that I have no complaints.

Advice to Others

When you first look at the system it looks like a lot of work! However coming from experience it is a very easy, self teaching system. So if you are trying to start up a new business or even better your business than it was before by making it easy and self efficient you need to look into SERVICETRADE.

 
 

Fanta from Nelbud team 360 services
Specialty: Cleaning Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Fanta Diakite - Nelbud team 360 services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The system is easy to use, the google search feature is great.

Advice to Others

Take advantage of all the little learning tools provided automatically (thru the updates)

 
 

Nate from ASA Fire Protection, LLC
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Our Most Valuable Operating Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I know it looks like I went through the review and marked 5 stars on everything but I assure you it was intentional. The Service Trade software as allowed us to streamline our operations, consolidate mission critical operating systems and add bottom line line revenue. We've tried many platforms similar to Service Trade only to see each produce nothing but headaches and wasted money. The Service Trade support team is very responsive and have been great with creating added value features, like the customer portal. this is truly cutting edge technology that we use to ensure our operation remains efficient and profitable. Also, the customer driven features (customer portal, quoting/invoicing, integrated pics, etc) are used as marketing tools allowing us to further separate ourselves from the competition and increasing our margins by being able to "sell" that added value. A+ product

Pros

- Efficient
- Extremely Customer Friendly
- Marketable
- Ease of Use
- Constantly Evolving with Valuable Features
- Short Learning Curve for Field Personal
- Ability to Integrate Other Software Platforms
- Cost of Entry is Low

Cons

No Cons really, if we ever have an issue the support team jumps all over it.

 
 
 
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