ServiceTrade


 

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors. 

Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service reports with photos, audio notes, and documentation from technicians’ mobile devices, and an online portal with their service history. 

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Native iOS and Android apps give technicians their schedules, appointment details, and ways to record what they discover on the job in photos and audio notes.

Service contractors that show customers how they’re acting as a good steward of their facility earn the customer’s trust for future jobs. By taking customer service online, commercial contractors can convert service delivery into digital marketing impressions that are memorable and helpful to customers long after the service call.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

68 Reviews of ServiceTrade

Showing 1-20 of 68

 

from ASA Fire Protection
Specialty: Other
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ServiceTrade was the solution to a host of problems.

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Functionality

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Customer Support

Value for Money

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Likes Best

A solid product that is well thought out and has continued to progress and intergrate into our model. The customer service is unmatched by any company that I have dealt with over the last 11 years in business. Responsive, innovative, take suggestions seriously and implement them.

The visual scheduling is what sold us originally for this product. To see a visual map of all upcoming jobs and efficiently schedule them greatly reduced the time devoted to planning technician routes. This allowed more time to be spent communicating with the customer further improving the relationship with them. We have since proceeded to us more and more features to further streamline operations.

Likes Least

Sometimes ideas take a while from inscription to concept to implemented. They are doing a ton and roll out new features constantly.

Recommendations

Ease of use is critical with multiple employees using the software. From service techs to office personnel there is a wide variety of computer abilities. This software allows the lowest ability to still function and get the data from the field to allow efficient billing. Less calls asking for paperwork, less time consuming unproductive tasks that eat into the bottom line. Well thought out flow of information is critical to productivity and training.

 
 

from Moss Busters
Specialty: Cleaning Services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Software for specific businesses

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Functionality

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Customer Support

Value for Money

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Likes Best

This software is very robust, and the support team is excellent. This software works best for repeat, commercial business.

Likes Least

Not very intuitive. It was difficult for us to get used to.

Recommendations

Start with a trial. This software works best for specific business who have repeat commercial customers.

 
 

from RESSAC
Specialty: HVAC
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Service Trade works

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

Software is designed for contractors that do maintenance and service and want to track assets on site and get real time information from technicians while they are progressing through their jobs throughout the day.

Likes Least

Being cloud-based, there are trade offs between great access and customization options.

Recommendations

Take advantage of the trial time frame to work in a demo database and simulate how the software works between office and field devices (tablets).

 
 

from JJ Galvin Electric
Specialty: Electrical
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great software, data integrates nicely

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Functionality

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Customer Support

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Likes Best

I like that the product tracks a job from initial appointments to invoicing.

Likes Least

The software could have more in depth tutorials available.

Recommendations

The product takes a little time to understand from beginning to end, but once you understand how things work everything ties together nicely.

 
 

from RWR Solutions, LLC
Specialty: Property Maintenance
Number of employees: 1 employee Employees number: 1 employee

Great app!

Ease-of-use

Functionality

Product Quality

Value for Money

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N/A

Likes Best

It lets me go to one place to keep track multiple items I have to keep track of during the day. I can use this app for scheduling, CRM, project management, and hours worked tracking. I used to separate apps for that.

Likes Least

There are so many features but that can make it less intuitive. Needs more integration with other apps.

Recommendations

There are lots of features and great for someone with multiple people.

 
 

from Plum Lift A Door Co.
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We love Service Trade!

Ease-of-use

Functionality

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Value for Money

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Likes Best

Very user friendly and easy for all of our techs to use! Love all of the features!

Likes Least

We would like to be able to run some different types of reports to help us track customer history, etc.

Recommendations

Make sure to check out all they have to offer! You can schedule appointments easily, track your techs, create invoices and work acknowledgements, and send customers recommendations.

 
 

from Pronto Mechanical Services
Specialty: HVAC
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Helpful answers to my question!

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Functionality

Product Quality

Customer Support

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Likes Best

Service Trade helps with scheduling technicians and with invoicing.

Likes Least

Sometimes I can't seem to do what I want to do, but can call for help.

Recommendations

Ask questions, as someone at Service Trade will give you an answer.

 
 

from Vmg
Specialty: HVAC
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

A very good way to conduct business.

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N/A

Likes Best

This app allows all of our employees to communicate effectively in real time

Likes Least

I'm not always sure if I'm using the app the best way

Recommendations

More suggestions in the app as a guide to allow more use

 
 

from Fire Pros, Inc.
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Highly recommend Service Trade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Product Quality
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Support
Likes Best

Ease of support. Customer service is available whenever I need it.

Likes Least

It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.

Recommendations

Take your time learning the software. There are lots of forms and functions, all valuable.

 
 

from ProServe Fire Protection, Inc.
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Couldn't work without it.

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Likes Best

ServiceTrade has mobility with apps, tablets, laptop capabilities. The program is very easy to use and offers flexibility to our service based company that rivals big corporate companies in the same industry. ServiceTrade is reliable and I haven't had any issues that tech support wasn't able to easily address. Tech support/help desk response time is almost instantaneous!

Likes Least

We use Quickbooks as our accounting software and it doesn't quite sync with it perfectly. It will generate duplicate entries in Quickbooks if the name of location or company is not an exact match. The paperwork picture capture function is sometimes difficult to read when loaded via the app. I'd say 15% of the pictures taken by the techs to load as pdf document don't come through.

Recommendations

With this software we are able to keep office staff at a minimum and generally we are able to generate same day invoicing due to the techs being able to load service tickets to the completed job.

 
 

from Sheeley Service
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Service Trade Flexibility

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Likes Best

Service Trade is flexible and very willing to work with us to accommodate our unique services.

Likes Least

At this time, I do not have any adverse comments. We are still working with each driver to have all employees use our tablets with Service Trade.

Recommendations

Use the software. Ask many questions and work with the team to see if the company is able to handle some of your unique situations

 
 

from LCHQ Inc.
Specialty: HVAC
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Product Built For The Commercial Service Contractor

Ease-of-use

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Customer Support

Value for Money

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Likes Best

The product support and user interface. Everything is kept very simple but nothing important is left out.

Likes Least

Still in the learning phase but nothing to dislike so far.

Recommendations

Run practice calls just like you would from the field before fully committing to any customer management software.

 
 

from Valley maintenance group
Specialty: Property Maintenance
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Good result to get job done good results to giving directions on job description to tech and staff members

Likes Least

Sometimes the system getting slow hard download the work order information and pictures o try download signature

Recommendations

Easy to access the work order and finish to upload the work, picture & documents and get signed

 
 

from Louisiana Fire Extinguisher, INC
Specialty: Other
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

FABULOUS Company!!!

Ease-of-use

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Likes Best

I can not express how much I LOVE this product and company. This product is SO easy to use. They have great customer service. They issues update almost every week and it changes for the better every week! This software has saved my company so much time and MONEY! They have several online webinars to help you grow and use the product better!

Likes Least

Nothing! There is nothing I do not like about this product or this company.

Recommendations

Use it, it will work for your company and it will grow your company faster than you ever thought!

 
 

from Fire Pros
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Flexible tool for completing job paperwork

Ease-of-use

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Likes Best

The vendor spent several days at our company training us. He showed us how to use the app and web site and then reviewed our paperwork after we had spent a day in the field of actually using it on OUR jobs, on location. This was key to help us refine the details of how to properly use the software.
The software allows us the flexibility of downloading paperwork from our main office to our tablets used in the field and uploading inspection and service forms and images back as scanned .pdf or .jpg files from the field, fillable .pdf's from the app, images directly from the tablet camera, or images and files stored on the hard drive, they can be emailed to the app or downloaded through the web site. This flexibility allows us to use many means to accomplish our work. I have found that the scanner app I used previously can share the scanned files directly with service trade without opening any other app, I used to have to scan the document, close the scanner app, open the file, share it to my email and then fill in the email address and other info to email to the recipient.
This software also makes it easy to include a photo to document work that needs done or problems that need to be corrected as well as a quick image of the completed job to document how it looked when we left.

Likes Least

We currently have to continue using our old method of paperwork as well as using service trade to make sure there is nothing lost until everyone is comfortable with it so we have to do the paperwork twice. The software is internet based so in remote locations without Wi-Fi or good cellular reception it can be nearly impossible to get or send the paperwork. Some of the work can be downloaded before traveling to the site, completed in the field and then uploaded after returning to an area with good reception but this doesn't allow accurate timestamp of arrival and departure and the signed work order has to be left open until it can be uploaded.

Recommendations

Very difficult to use without good internet connection, seems to be very flexible with many ways to load fieldwork, a lot of work involved in initially loading all our customer database into service trade. A lot of steps involved in switching between the app and web site while completing paperwork and forms.

 
 

from Christopherson Fire Protection
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Top-Notch Troubleshooting

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Functionality

Product Quality

Customer Support

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Likes Best

Service Trade Customer Support is amazing. I recently had an technical issue that Technician's in the field reported, and needed Customer Support. Jeet and Team immediately answered my call and were responsive in a way that meant my call mattered. Service Trade Customer Support was able to have our Technician's in the field back up and running in perfect form in less than 15 minutes. 15 minutes is huge to Technician's in the field who have to make appointments. Service Trade Customer Support was there for us, reliable, and responsive. Fixed our problem, and got our Technician to his next job on time without failure. And fully functioning.

Thank you so much Service Trade Team!!

Likes Least

We love it all!! There isn't really anything to not love about this software.

Recommendations

Through my personal experience, I would recommend doing your research on "ease of use" and "Customer Support/Technical Support". Technical Support and Customer Support are one of the most utilized services when using any kind of software.

Customer Support is often out sourced to Companies that use scripted responses for troubleshooting. That can be frustrating when you are already encountering a problem. More often than not a "1 size fits all" solution is offered and that typically does NOT fit for all scenarios. That is if you can make it to a live person.

In other cases, some software Companies utilize automated troubleshooting and responses where you are troubleshooting with a recording. This is also not usually helpful. Personally I tend to get no where with this type of "Customer Support" and grow more frustrated than before I called.

There are some situations that if your problem continues and you have to call the Company back, typically you will not receive the same person. At this point you have no choice but to start over, and explain more than one person your problem you need assistance. Also adding to your frustrations.

When researching a software I also look for Companies such as ServiceTrade that offers live support. A direct phone number ( no 800 numbers, press 1, 2, 3, 4 and 5 to maybe make it to a live person. ) and most of all personalized help when you need it! It is so nice when to call a company, receive the same live person you know and trust, without being prompted to push every extension known to man. This person knows your name, company, which software you utilize and stay with you until you are satisfied your problem has been resolved. That is real genuine Customer Support and Technical Help.

It feels great knowing you can trust a Software Company who says "We will have it fixed very shortly". I would recommend picking a Company you know will be there for your undoubtedly.

 
 

from Field's Fire Protection
Specialty: Other
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy to use, always making improvements!

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Likes Best

They are always improving their software. If you have a suggestion about the system you can easily reach out to them right from the software and tell them your ideas and suggestions. They are very receptive. The software is easy to use from the desktop mode.

Likes Least

I wish it was easier to use the mobile app. The techs have to have three programs open at once just to complete a job. Ease of use on this is not the best. The website can be very slow on loading times sometimes.

Recommendations

I love how they are constantly adding new features - it really shows that they listen to their feedback!

 
 

from North Carolina Turf Care
Specialty: Lawncare
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Pretty Good Program, Could Use Some Impovement, But Overwall

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Likes Best

I like the comprehensive nature of the program. You can add photos to jobs in the field, then import those photos to the resulting quotes, and further bring them into the job request for the final project. I like that it helps keep things organized and keeps a record of everything.

Likes Least

It's pretty glitchy at times, and sometimes doesn't save the things it says on the phone it has saved like pictures or comments. It has some synching problems from time to time.

Recommendations

See how it matches the overall operation of your company. There may be a number of features you won't use, but you might be surprised how you can tweak things and use them in a way that's not the original intention of the developer, but works very well for your specific application.

 
 

from United Fire Protection
Specialty: Other
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Service Trade Software - 2 Thumbs Up

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

There is a lot that I like about this company. I guess if I had to single it out I would say that their willingness to listen to their customers and update their software is their biggest strength. That may sound trite, but the fact is that once you get started using software on a daily basis you will invariably come up with issues in which you see how the software could operate in a more efficient manner. In other companies that I have worked with that is where the communications stop. With Service Trade though, they take your suggestions and work on plugging them in to their operating software. They have a fantastic relationship with their customer base, and until we started using Service Trade I had no idea that there was a company out there that cared about their customers enough to work their suggestions into workable solutions.

Likes Least

We have had small glitches in the software (mostly tablet issues) over the past 22 months, but for the most part they have been handled quickly.

Recommendations

Get references and speak to users about the software that they are using before you make a decision. Try to find someone who has been using the software for a while so you know what to expect from technical support and how the company reacts to problems, because they WILL come up. There is no perfect software, only companies that are willing (or unwilling) to work with their customers when problems come up to fix problems quickly.

 
 

from NextGen
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I use this site for Inspection and service scheduling

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Likes Best

They are always listening to our needs and make changes to accommodate our request and the site it self, is the best user friendly scheduling site i have ever worked with, they are so knowledgeable of our industry and has helped the most.

Likes Least

Well, of course nobody is perfect but for the most part i have nothing to complain the downsides are workable

Recommendations

I just don’t know what you mean by “others evaluating this type of product”

 
 
 
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