ServiceTrade

RATING:

4.6

(297)

About ServiceTrade

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We set technicians up for success by empowering them to work more productively with the tools they need for performing tasks, making good decisions, logging equipment issues, and recording parts and labor. We control costs by improving service and project operations, streamlining operational workflows, centralizing data to increase management visibility and control, and delivering more work with limited resources. ServiceTrade also helps contractors grow revenue quality by selling more service and inspection agreements, winning more projects, and adding valuable pull-through work. ServiceTrade contractors grow profitable customer loyalty with a modern, conveni...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Set technicians up for success

ServiceTrade Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ServiceTrade

1 - 5 of 295 Reviews

Anonymous

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Great product that does not overwhelm office or field staff

User Profile

Joshua

Verified reviewer

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The wind beneath my wings

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

PROS

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.

CONS

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Allen

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Service Trade

Overall Experience as been Good to Great.

PROS

Service Trade is a valuable tool to help manage our business from intake to invoicing.

CONS

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).

Reason for choosing ServiceTrade

Same as above.

Reasons for switching to ServiceTrade

We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory.

Richard

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24

PROS

The centralized Online Dashboard and Layout.

CONS

Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day.

Vendor Response

Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly. Thank you again for your feedback and for being a valued, ServiceTrade Customer! Leah

Replied February 2024

Tony

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Service trade review

Our folks really like it. Its a good service/work order platform

PROS

The ease of use and the amount of data it can handle

CONS

The cost for additional things it does is expensive. Time card, forms, etc.

Reason for choosing ServiceTrade

Again, ease of use

Reasons for switching to ServiceTrade

Service trade is easier to manuever through and handles more things better