ServiceTrade
About ServiceTrade
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Most Helpful Reviews for ServiceTrade
1 - 5 of 295 Reviews
Anonymous
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2023
Great product that does not overwhelm office or field staff
Joshua
Verified reviewer
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The wind beneath my wings
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
PROSServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.
CONSOnly a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
Allen
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Service Trade
Overall Experience as been Good to Great.
PROSService Trade is a valuable tool to help manage our business from intake to invoicing.
CONSI would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).
Reason for choosing ServiceTrade
Same as above.
Reasons for switching to ServiceTrade
We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory.
Richard
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24
The centralized Online Dashboard and Layout.
CONSActual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day.
Vendor Response
Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly. Thank you again for your feedback and for being a valued, ServiceTrade Customer! Leah
Replied February 2024
Tony
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Service trade review
Our folks really like it. Its a good service/work order platform
PROSThe ease of use and the amount of data it can handle
CONSThe cost for additional things it does is expensive. Time card, forms, etc.
Reason for choosing ServiceTrade
Again, ease of use
Reasons for switching to ServiceTrade
Service trade is easier to manuever through and handles more things better