ServMan Software


 

ServMan by Cube Six, Inc. is a fully integrated, on-premise enterprise management and accounting system designed specifically for businesses in the field service industry. Since 2001, ServMan has been used by residential and commercial service organizations from a wide range of industries including HVAC, Electrical, Plumbing, Construction, Janitorial Services, IT Services, Pest Control, and many others.

ServMan is able to accommodate nearly any company’s workflow requirements quickly and affordably without sacrificing the ability to take updates.  For paperless offices, ServMan is also conveniently accessible via a variety of mobile devices, including Android tablets and smartphones, and Windows tablets and laptops.

The system is great for large companies wanting to manage their entire business in a single application. ServMan includes an expansive suite of integrated modules like contract management, billing and invoicing, inventory management, scheduling and dispatch, and work order management. Technicians in the field can create new quotes and work orders, print documents, and process payments, which are all updated in real time.

ServMan provides limitless adaptability, robust solutions for mobile computing, web access and work force automation that make it unique. For field service companies looking for a robust, powerful business management solution, ServMan is worth evaluating. Implementation is painless, and takes between 90-120 days depending on the complexity of the project. ServMan offers a free demo before purchasing. 

 

ServMan - Contract management wizard
 
  • ServMan - Contract management wizard
    Contract management wizard
  • ServMan - Dispatch board
    Dispatch board
  • ServMan - Full accounting
    Full accounting
  • ServMan - ServMan mobile
    ServMan mobile
  • ServMan - 3-tier design
    3-tier design
  • ServMan - Web portal
    Web portal
Supported Operating System(s):
Windows 8

33 Reviews of ServMan

Showing 1-20 of 33

 

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Scott from Mister Ice of Indianapolis
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

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increased efficiency

Pros

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Cons

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

Source: Capterra
 

Karen from 10X Consulting Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

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It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Pros

Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Cons

I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

Source: Capterra
 

Jill from Clover Electric, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

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Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Pros

The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.

Cons

There is a learning curve with using the software in the beginning. You have to be patient.
I have learned on two other software's over the years that were easier to use but you could not get the reporting info like you can with ServMan.

Source: Capterra
 

Missy from Beverly Services

August 2017

August 2017

I like the software but training could be better.

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Pros

Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Cons

The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Source: Capterra
 

Barry from Carlau Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Implemented SM into a previous business (Drainage services) in the UK, proved very easy to implement

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Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation.

Pros

Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead.

Cons

Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace

Source: Capterra
 

Jennifer from Electronic Security Services, Inc.

July 2017

July 2017

Servman Customer Support is outstanding overall!!

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Pros

ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians.

Cons

User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic.

Source: Capterra
 

MIA from PR PLUMBING
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.

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WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

Pros

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.

Cons

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.

Source: Capterra
 

Frank from Len the Plumber

August 2015

August 2015

SERVMAN is our primary ERP used to run our business

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Ease-of-use
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We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.

Source: Capterra
 

Mary from Pacific Lawn Sprinklers

August 2015

August 2015

We have been using Servman for 10+ years. The ability to customize and new features has been great

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The ability to have the software grow with our ever changing business and specific staff needs has been amazing. The enhancements added to the core product is ever changing with the times and provides unlimited capabilities to have the software work and grow with you.

Source: Capterra
 

Matthew from Robin Aire Heating & Cooling Inc

August 2015

August 2015

Great- products, people, and service...

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I've been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with. Their customer service is what keeps me doing business with them. I would recommend Servman software to my friends...

Source: Capterra
 

William from Airmatic Compressor Systems, Inc

August 2015

August 2015

Easy to use, covers a great deal efficiently,,, we still have accounting questions.

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Ease of use, not hard to train a new employee. Most of the work does not take more than a couple of clicks to receive an answer to a search. I wish they all would only take a couple of clicks. Reliable up time. They have a very good support structure and two of my favorite vendor employees(of the 100 or so we deal with) work at Servman. The con, we still have questions about the accounting side. We are about to use them for our CRM, so we are anxious about how that result will be. I'm not familiar with Chrystal Reports, so I think I'm missing out on some good functions and efficiencies..

Source: Capterra
 

Kathy from PremierComm, LLC

August 2015

August 2015

Servman provided us with a customizable totally integrated software solution.

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There are 2 things that I like most about Servman: (1) It can be customized by our programmers (or Servman) to fit the way that we do business, and all of the reports are created in Crystal Reports, so we can create our own reports or modify standard reports using the developer version of Crystal. (2) It is totally integrated with the general ledger. (We didn't have to purchase a separate accounting package or resort to Quick Books.) One of the things that we don't like about Servman, is that it uses remote desktop. It would be nice if it was internet based. But, overall, it is a great product and one that we have been using for 10 years.

Source: Capterra
 

Jamie from Waldrop Heating and Air

August 2015

August 2015

If you are in the Service Industry...This IS the software for you!

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Great product. Easy to use, and offers the combination of accounting, inventory and most importantly service and job management. Took 18 months of searching to find this product, well worth the wait.

Source: Capterra
 

Cynthia from Under/Comm, Inc.

August 2011

August 2011

Cube Six ServMan

Ease-of-use

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Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.

Pros

ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.

Cons

To date, we haven't found any. ServMan fits us perfectly.

Source: Capterra
 

Rebecca from Moon Associates Inc

June 2011

June 2011

ServMan Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.

Pros

*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.

Cons

* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

Source: Capterra
 

Terry from Trinity Mechanical Systems, Inc.

June 2011

June 2011

The backbone of our day to day operations.

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Product Quality

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Ease-of-use
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Highly recommend.

Pros

Tracks all business activity from call reception to payment receipt with complete service history records.

Cons

Customizations require IT knowledge or Servman customer service involvement at cost.

Source: Capterra
 

Ed from Swick Plumbing and Heating

June 2011

June 2011

Servman Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

Good system once you have it up and running. But getting there can be a struggle.

Pros

Can be taylored to your bussiness.

Cons

Complex system.

Source: Capterra
 

Cliff from Diamond Sharp Services, Inc.

June 2011

June 2011

Great Product with Great Support and Trainng

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Product Quality

Customer Support

Ease-of-use
Usability
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Support

Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.

Pros

Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.

Cons

Not specifically designed for a recurring route-based business such as ours.

Source: Capterra
 

scott from Mister Ice of Indianapolis

May 2011

May 2011

happy with our relationship

Ease-of-use

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I would strongly recommend ServMan

Pros

The Servman software allows us to access customer information quicker and more accurately than before.

Cons

As ServMan grows their support will be stretched. So far they seem to have this under control.

Source: Capterra
 

Sherry from Jarboe's PLumbing Heating, Cooling, Electric Inc.

May 2011

May 2011

Dispatcher

Ease-of-use

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Customer Support

Ease-of-use
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Support

Would like to see a much faster save time within program. It is acceptable now but speeded up would be great

Pros

Schedule Board for a very diversified company works very well. The client base and history is superb. Also any possible conversions needed are readily addressed.

Cons

Our client base is huge and this sometimes causes system to drag down.

Source: Capterra