ServMan by Cube Six, Inc. is a fully integrated, on-premise enterprise management and accounting system designed specifically for businesses in the field service industry. Since 2001, ServMan has been used by residential and commercial service organizations from a wide range of industries including HVAC, Electrical, Plumbing, Construction, Janitorial Services, IT Services, Pest Control, and many others.
ServMan is able to accommodate nearly any company’s workflow requirements quickly and affordably without sacrificing the ability to take updates. For paperless offices, ServMan is also conveniently accessible via a variety of mobile devices, including Android tablets and smartphones, and Windows tablets and laptops.
The system is great for large companies wanting to manage their entire business in a single application. ServMan includes an expansive suite of integrated modules like contract management, billing and invoicing, inventory management, scheduling and dispatch, and work order management. Technicians in the field can create new quotes and work orders, print documents, and process payments, which are all updated in real time.
ServMan provides limitless adaptability, robust solutions for mobile computing, web access and work force automation that make it unique. For field service companies looking for a robust, powerful business management solution, ServMan is worth evaluating. Implementation is painless, and takes between 90-120 days depending on the complexity of the project. ServMan offers a free demo before purchasing.
Frank from Len the Plumber
We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.
Mary from Pacific Lawn Sprinklers
The ability to have the software grow with our ever changing business and specific staff needs has been amazing. The enhancements added to the core product is ever changing with the times and provides unlimited capabilities to have the software work and grow with you.
Matthew from Robin Aire Heating & Cooling Inc
I've been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with. Their customer service is what keeps me doing business with them. I would recommend Servman software to my friends...
William from Airmatic Compressor Systems, Inc
Ease of use, not hard to train a new employee. Most of the work does not take more than a couple of clicks to receive an answer to a search. I wish they all would only take a couple of clicks. Reliable up time. They have a very good support structure and two of my favorite vendor employees(of the 100 or so we deal with) work at Servman. The con, we still have questions about the accounting side. We are about to use them for our CRM, so we are anxious about how that result will be. I'm not familiar with Chrystal Reports, so I think I'm missing out on some good functions and efficiencies..
Kathy from PremierComm, LLC
There are 2 things that I like most about Servman: (1) It can be customized by our programmers (or Servman) to fit the way that we do business, and all of the reports are created in Crystal Reports, so we can create our own reports or modify standard reports using the developer version of Crystal. (2) It is totally integrated with the general ledger. (We didn't have to purchase a separate accounting package or resort to Quick Books.) One of the things that we don't like about Servman, is that it uses remote desktop. It would be nice if it was internet based. But, overall, it is a great product and one that we have been using for 10 years.
Jamie from Waldrop Heating and Air
Great product. Easy to use, and offers the combination of accounting, inventory and most importantly service and job management. Took 18 months of searching to find this product, well worth the wait.
Cynthia from Under/Comm, Inc.
Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.
ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.
To date, we haven't found any. ServMan fits us perfectly.
Rebecca from Moon Associates Inc
ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.
*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.
* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.
Terry from Trinity Mechanical Systems, Inc.
Tracks all business activity from call reception to payment receipt with complete service history records.
Customizations require IT knowledge or Servman customer service involvement at cost.
Ed from Swick Plumbing and Heating
Good system once you have it up and running. But getting there can be a struggle.
Can be taylored to your bussiness.
Cliff from Diamond Sharp Services, Inc.
Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.
Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.
Not specifically designed for a recurring route-based business such as ours.
scott from Mister Ice of Indianapolis
I would strongly recommend ServMan
The Servman software allows us to access customer information quicker and more accurately than before.
As ServMan grows their support will be stretched. So far they seem to have this under control.
Sherry from Jarboe's PLumbing Heating, Cooling, Electric Inc.
Would like to see a much faster save time within program. It is acceptable now but speeded up would be great
Schedule Board for a very diversified company works very well. The client base and history is superb. Also any possible conversions needed are readily addressed.
Our client base is huge and this sometimes causes system to drag down.
NASIR from MVNA
I would recommend ServMan to anyone who has a need for customizable software that just WORKS!
The staff at ServMan are fantastic to work with. As a customer I get the feeling that no matter how complicated the problem, CubeSix will find a solution.
One of the best things that our organization enjoys is the ability to customize the software. The specialized nature of our business gave CubeSix the opportunity to show us the real power of the ServMan product and we are very pleased with the results.
The support is second to none. There is nothing like being able to get a live person on the phone when you are having an issue. Most problems are usualy resolved in one phone call.
There are no cons that I would comment on.
Kathy from Ecomm
Overall I would recommend the product to others.
We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail. Overall, I think it is a strong software package. Servman Mobile has been a valuable tool for our technicians.
Some of the support technicians are excellent while others seem less than enthusiastic and less knowledgeable of the basic product. At times the system seems to bog down (run slow) when we have a lot of users running reports, creating work tickets, moving inventory, invoicing, etc.
Sheldon from Caribbean Utilities Company, Ltd.
I would recommend this product to other companies in the future.
Just the fact that we were able to integrate with our HTE system, is huge. The ability to read and write to/from this system has been a huge benefit to our company.
Overall a very professional experience working with the company and the project team that handled our implementation.
The only thing I can say that may be a con would be the default reports are a bit cluttered. I'm sure with customizing it would be perfect.
Eric from Germ Squad
I would recommend Servman to anyone wanting to have a top rated company help you achieve your service software needs.You can count on them to be there whenever you need them!
Absolutely have been happy with the service and software from Servman ! I have never heard the words "No we cant do that!" They have always performed above and beyond my expectations in the way they support the software and work with me to deliver outstanding service to my clients. Thanks !!
I can not think of a time when the service and support was not awesome!
Richard W. Williams III from Marin H2O
I recomend the system highly and will be implimenting it into other business transactions.
Love the schedualing, inventory and up to date financial reports.
Would like to see some type of spell check in the notes fields.
Would like to see the accounting a little more intuitive.
The mapping software interface with mapoint needs some attention the optimization charachteristics are week.
Robert from FireProTec Fire and Safety
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.
Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.
Patty from Aqua Pro CWS / Mark VII Equipment
Its a great system and I am trying to get the entire Mark VII company to convert to this.
Pulling reports is fast and easy I have numbers within minutes. Easy to use
I wish I was upgrade to the newer version it may help on some of the reports that I have to pull a few different reports to get a number I need