ServMan Software


 

ServMan by Cube Six, Inc. is a fully integrated, on-premise enterprise management and accounting system designed specifically for businesses in the field service industry. Since 2001, ServMan has been used by residential and commercial service organizations from a wide range of industries including HVAC, Electrical, Plumbing, Construction, Janitorial Services, IT Services, Pest Control, and many others.

ServMan is able to accommodate nearly any company’s workflow requirements quickly and affordably without sacrificing the ability to take updates.  For paperless offices, ServMan is also conveniently accessible via a variety of mobile devices, including Android tablets and smartphones, and Windows tablets and laptops.

The system is great for large companies wanting to manage their entire business in a single application. ServMan includes an expansive suite of integrated modules like contract management, billing and invoicing, inventory management, scheduling and dispatch, and work order management. Technicians in the field can create new quotes and work orders, print documents, and process payments, which are all updated in real time.

ServMan provides limitless adaptability, robust solutions for mobile computing, web access and work force automation that make it unique. For field service companies looking for a robust, powerful business management solution, ServMan is worth evaluating. Implementation is painless, and takes between 90-120 days depending on the complexity of the project. ServMan offers a free demo before purchasing. 

 

ServMan - Contract management wizard
 
  • ServMan - Contract management wizard
    Contract management wizard
  • ServMan - Dispatch board
    Dispatch board
  • ServMan - Full accounting
    Full accounting
  • ServMan - ServMan mobile
    ServMan mobile
  • ServMan - 3-tier design
    3-tier design
  • ServMan - Web portal
    Web portal
Supported Operating System(s):
Windows 8

27 Reviews of ServMan

Showing 1-20 of 27

 

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Frank from Len the Plumber

August 2015

August 2015

SERVMAN is our primary ERP used to run our business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.

Source: Capterra
 

Mary from Pacific Lawn Sprinklers

August 2015

August 2015

We have been using Servman for 10+ years. The ability to customize and new features has been great

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The ability to have the software grow with our ever changing business and specific staff needs has been amazing. The enhancements added to the core product is ever changing with the times and provides unlimited capabilities to have the software work and grow with you.

Source: Capterra
 

Matthew from Robin Aire Heating & Cooling Inc

August 2015

August 2015

Great- products, people, and service...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with. Their customer service is what keeps me doing business with them. I would recommend Servman software to my friends...

Source: Capterra
 

William from Airmatic Compressor Systems, Inc

August 2015

August 2015

Easy to use, covers a great deal efficiently,,, we still have accounting questions.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ease of use, not hard to train a new employee. Most of the work does not take more than a couple of clicks to receive an answer to a search. I wish they all would only take a couple of clicks. Reliable up time. They have a very good support structure and two of my favorite vendor employees(of the 100 or so we deal with) work at Servman. The con, we still have questions about the accounting side. We are about to use them for our CRM, so we are anxious about how that result will be. I'm not familiar with Chrystal Reports, so I think I'm missing out on some good functions and efficiencies..

Source: Capterra
 

Kathy from PremierComm, LLC

August 2015

August 2015

Servman provided us with a customizable totally integrated software solution.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There are 2 things that I like most about Servman: (1) It can be customized by our programmers (or Servman) to fit the way that we do business, and all of the reports are created in Crystal Reports, so we can create our own reports or modify standard reports using the developer version of Crystal. (2) It is totally integrated with the general ledger. (We didn't have to purchase a separate accounting package or resort to Quick Books.) One of the things that we don't like about Servman, is that it uses remote desktop. It would be nice if it was internet based. But, overall, it is a great product and one that we have been using for 10 years.

Source: Capterra
 

Jamie from Waldrop Heating and Air

August 2015

August 2015

If you are in the Service Industry...This IS the software for you!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product. Easy to use, and offers the combination of accounting, inventory and most importantly service and job management. Took 18 months of searching to find this product, well worth the wait.

Source: Capterra
 

Cynthia from Under/Comm, Inc.

August 2011

August 2011

Cube Six ServMan

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.

Pros

ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.

Cons

To date, we haven't found any. ServMan fits us perfectly.

Source: Capterra
 

Rebecca from Moon Associates Inc

June 2011

June 2011

ServMan Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.

Pros

*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.

Cons

* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

Source: Capterra
 

Terry from Trinity Mechanical Systems, Inc.

June 2011

June 2011

The backbone of our day to day operations.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommend.

Pros

Tracks all business activity from call reception to payment receipt with complete service history records.

Cons

Customizations require IT knowledge or Servman customer service involvement at cost.

Source: Capterra
 

Ed from Swick Plumbing and Heating

June 2011

June 2011

Servman Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good system once you have it up and running. But getting there can be a struggle.

Pros

Can be taylored to your bussiness.

Cons

Complex system.

Source: Capterra
 

Cliff from Diamond Sharp Services, Inc.

June 2011

June 2011

Great Product with Great Support and Trainng

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.

Pros

Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.

Cons

Not specifically designed for a recurring route-based business such as ours.

Source: Capterra
 

scott from Mister Ice of Indianapolis

May 2011

May 2011

happy with our relationship

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would strongly recommend ServMan

Pros

The Servman software allows us to access customer information quicker and more accurately than before.

Cons

As ServMan grows their support will be stretched. So far they seem to have this under control.

Source: Capterra
 

Kelli from RepairMax, Inc

May 2011

May 2011

Kelli

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Don't have any

Pros

Don't have any

Cons

Don't have any

Source: Capterra
 

Sherry from Jarboe's PLumbing Heating, Cooling, Electric Inc.

May 2011

May 2011

Dispatcher

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Would like to see a much faster save time within program. It is acceptable now but speeded up would be great

Pros

Schedule Board for a very diversified company works very well. The client base and history is superb. Also any possible conversions needed are readily addressed.

Cons

Our client base is huge and this sometimes causes system to drag down.

Source: Capterra
 

NASIR from MVNA

May 2011

May 2011

ServMan is Software for Your Company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend ServMan to anyone who has a need for customizable software that just WORKS!
The staff at ServMan are fantastic to work with. As a customer I get the feeling that no matter how complicated the problem, CubeSix will find a solution.

Pros

One of the best things that our organization enjoys is the ability to customize the software. The specialized nature of our business gave CubeSix the opportunity to show us the real power of the ServMan product and we are very pleased with the results.
The support is second to none. There is nothing like being able to get a live person on the phone when you are having an issue. Most problems are usualy resolved in one phone call.

Cons

There are no cons that I would comment on.

Source: Capterra
 

Kathy from Ecomm

May 2011

May 2011

Servman comments

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall I would recommend the product to others.

Pros

We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail. Overall, I think it is a strong software package. Servman Mobile has been a valuable tool for our technicians.

Cons

Some of the support technicians are excellent while others seem less than enthusiastic and less knowledgeable of the basic product. At times the system seems to bog down (run slow) when we have a lot of users running reports, creating work tickets, moving inventory, invoicing, etc.

Source: Capterra
 

Sheldon from Caribbean Utilities Company, Ltd.

May 2011

May 2011

Powerful software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend this product to other companies in the future.

Pros

Just the fact that we were able to integrate with our HTE system, is huge. The ability to read and write to/from this system has been a huge benefit to our company.
Overall a very professional experience working with the company and the project team that handled our implementation.

Cons

The only thing I can say that may be a con would be the default reports are a bit cluttered. I'm sure with customizing it would be perfect.

Source: Capterra
 

Eric from Germ Squad

May 2011

May 2011

Awesome Company!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Servman to anyone wanting to have a top rated company help you achieve your service software needs.You can count on them to be there whenever you need them!

Pros

Absolutely have been happy with the service and software from Servman ! I have never heard the words "No we cant do that!" They have always performed above and beyond my expectations in the way they support the software and work with me to deliver outstanding service to my clients. Thanks !!

Cons

I can not think of a time when the service and support was not awesome!

Source: Capterra
 

Richard W. Williams III from Marin H2O

May 2011

May 2011

Servman is probably the most technoligically advanced system on the market.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recomend the system highly and will be implimenting it into other business transactions.

Pros

Love the schedualing, inventory and up to date financial reports.

Cons

Would like to see some type of spell check in the notes fields.
Would like to see the accounting a little more intuitive.
The mapping software interface with mapoint needs some attention the optimization charachteristics are week.

Source: Capterra
 

Robert from FireProTec Fire and Safety

May 2011

May 2011

Long time ServMan user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A great product, great people. Certainly a very good choice for small to medium size service businesses.

Pros

Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.

Cons

Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.

Source: Capterra