ServSuite

RATING:

2.5

(2)
Overview

About ServSuite

ServSuite by FieldRoutes is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual service industries. Functionalities include, but are not limited to Scheduling, Billing, Renewals, Invoicing, Commissions, Collections and Credit Card Processing. ServSuite for pest control, arbor care, and lawn care is designed to help you automate your business and create a seamless paperless environment through features designed specifically for the field industry such as the ServSuite Mobile Application, GPS Vehicle Tracking, Voice and Text Notifications, Print to Mail services and Estimating for Proposals. FieldRoutes has developed an ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ServSuite Pricing

Contact ServicePro for pricing information or a quote.

Starting price: 

$55.00 

Free trial: 

Not Available

Free version: 

Available

ServSales - Lead/Prospect Management

ServSuite Reviews

Overall Rating

2.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

2

Customer Support

1

Value for money

2.5

Functionality

2

Most Helpful Reviews for ServSuite

2 Reviews

Melissa

Environmental Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2022

Was excited only to be disappointed

PROS

The ease of sending invoices, work order and auto calls

CONS

That is slow 95% of the time. It takes the tech longer to complete the form on the program then it does doing the actual paperwork. The tech constantly have issues with the mobile program. You have to wait 24 hrs to get any response. I've been asking for sentricon training for about 5 months now and have yet to get that set up. If you have an issue that act like the court system. You have to prove it to them instead of them looking into it.

Amanda

Consumer Goods, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Frustrated

Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company) my team and I have been disappointed on many regards. From performing daily functions, to receiving customer service, this database has been difficult to work with. When we originally were shopping around ServSuite stood out as it claimed to provide many additional features that we did not have access to with our current database. While these features do 'exist' within ServSuite they are either not reliable, or provide inefficient or inaccurate results. The customer service has not been impressive as issues can take weeks to months to resolve.

PROS

The database has many different functions. I have yet to discover all of them, however, if working, some functions come in quite handy for quickly accessing documents.

CONS

The add on feature for intelligent routing has not proven to be as 'intelligent' as claims were when we pitched on this feature. The always seems to be a glitch in the system somewhere. I have experienced having to wait over 1 hr for a customer account to load which caused very low productivity for our office. I have also experienced the customer service team telling me that the issue I came to them with will not be resolved for up to 2+ weeks due to another more important issue they are currently dealing with. All in all we pay a pretty sum to use this database and when issues come up finding a resolution is an uphill battle.

Reason for choosing ServSuite

The option for additional features.

Reasons for switching to ServSuite

Enhance routing capabilities.