Tract Software


 

Tract Systems is a cloud-based field service management solution built for small to medium-sized businesses. Key features include modules for work order management, customer management, scheduling and dispatch, invoicing, inventory management, and GPS fleet management.

Tract Systems has a drag-and-drop scheduling interface for assigning work orders to field crews. Field workers have access to their schedule, jobs, tasks, and customer details on their mobile devices in real time. They can also create, maintain and audit work orders.

With Tract Systems’ billing and invoicing module, users can create and send electronic invoices in the field or office. Field technicians can be paid on-site with Tract Systems’ mobile app. Users also have access to an inventory management system, where they can keep track of components both in the office and in the field.

Tract Systems also has fleet management capabilities: Users can see vehicle histories, including vehicle locations, fault codes, driver behavior alerts and fuel usage.

 

Tract  - Dashboard
 
  • Tract  - Dashboard
    Dashboard
  • Tract  - Dispatch
    Dispatch
  • Tract  - Fleet map
    Fleet map
  • Tract  - Warranty claims
    Warranty claims
  • Tract  - Work order detail
    Work order detail
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

3 Reviews of Tract

Showing 1-3 of 3

 

from Arcado Property Maintenance
Specialty: Property Maintenance

Vehicle/Asset tracking work great.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Tract was able to provide a solution that allowed me to track both my vehicles and assets (Bobcat, trailers, and heavy machinery) in the same application. Tract's solution provides significantly more data points than their competitors, and at a lower cost.

Likes Least

Although the software and vehicle tracking devices are simple and easy to use, the need to recharge the Asset tracking unit makes it necessary to go get the unit when the low battery alarm is received so that it can be recharged. Not sure if there is a solar power offering, but that would make it easier for me than going to get the units once a month.

Recommendations

Understand what your main problems are that you are trying to solve, and ensure the solution will help you solve those problems in a way that works for you.

 
 

from City Locksmith
Specialty: Locksmithing

Good software with easy to use mobile apps.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I've always said that Tract is doing what nobody else can- giving me the ability to manage my business in a single application. Tract's software has allowed us to replace our paper process and stand-alone systems, like our POS, with a single application, giving us real time access to all of our data, something that we could never do before.

Likes Least

Initially Tract didn't have all the functionality that I was looking for, but thankfully the team at Tract had a vision and plan to bring these forward.

Recommendations

Look beyond just the basics of comparing functionality, and make sure that the solution will fit with your existing business processes. This is also a good reason to update your processes as well.

 
 

from J.C. Robinson & Sons
Specialty: HVAC

Easy to use and more functionality than other software we looked at

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I really like having everything in one system so that I don't need to flip between different software or rely on pen and paper. We've found the software to be easy to use and the team is always open to feedback about how to improve the system. Most importantly, we have increased revenue and reduced costs by using Tract.

Likes Least

I don't have any complaints. I'm glad they built a new mobile app to work on all mobile devices so that I don't have to purchase iPads for all my technicians.

Recommendations

Think about what your goals are. Change how you get work done instead of just replicating the same processes. There are lots of software vendors out there but I went with Tract because I could use one system to run most of my business.

 
 
 
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