Wintac Software


 

Established in 1988, Intac International has been supplying field service, installation, and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution, Wintac, includes full accounting and comes with a full year of live unlimited support.

At the core of Wintac is its scheduling, dispatching and work order management module. The color-coded dispatch board allows users to drag and drop appointments, so that dispatchers can easily monitor the schedule and re-assign calls if needed. Technicians in the field can access their schedule at any time through the Wintac web-portal. Wintac also allows businesses to easily track service contracts for each customer and equipment at every location. Know when service is due, contracts expire, as well as the entire service history on any piece of equipment with the click of a button.

Wintac also offers functionality for tracking current and potential customers, creating estimates and proposals, and managing accounting. Job costs can be broken out by inventory items, POs, and payroll. From there, Wintac has the capabilities to generate cost and profit analysis reports. Information can be shared on internet ready smart phones, tablets, and laptops, and the system supports e-signature capture in the field.

Wintac conveniently integrates with Microsoft Office and Quickbooks. We recommend Wintac to small and mid-sized companies in the market for a complete field service solution.

 

Wintac - Customer manager
 
  • Wintac - Customer manager
    Customer manager
  • Wintac - Work order
    Work order
  • Wintac - Inventory
    Inventory
  • Wintac - Daily view
    Daily view
  • Wintac - Work order
    Work order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

490 Reviews of Wintac

 

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Software Advice Reviews (112)
More Reviews (378)

Showing 1-20 of 112

Angela from Specialized Refrigeration
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Simple to use but limited.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple to use
Automatic save
Hate that I have to click "All" when searching instead of just pressing enter.

Cons

I don't like that I can't use two screens. I would like to be able to look at two different customer records at the same time. I don't like that it doesn't upload to quick books and I don't like that it doesn't allow me to make custom reports.

 
 

Pat from Bryan & Suns Heating & AirConditioning Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

My staff finds Wintac easy & helpful in servivcing our customers efficiently & effectivley

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy dispatch board for our office staff to look at on a daily basis. We find it real easy to dispatch our techs directly from the WIP's. The field techs are able to invoice & check records easily using the Portal.

Cons

Some portal glitches. When my techs process out it sometimes deletes their time in & replaces it with the time out Some challenges searching thru records & addresses.

 
 

Jeff from JWC Property Services
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Poor customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product looks like it has great functions. Was never able to get it to run. Great selling website to sell there product.

Cons

This would be a great product only if they had better customer service! Also be careful if you're on the west coast. There hours are east coast.

 
 

Peter from Taconic Heating and Cooling Corp
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Streamlines my day so I know what everyone is doing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The fact I have 15 years of customer history at my fingertips. It is very useful when you need to see what was done in the past.

Cons

The one thing I would like to see happen in the future is to be able to produce time sheets from work orders

 
 

Lauren from Northeast Electronics, Inc.
Specialty: Medical Devices
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Just keep going

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are more than willing to help with anything I've asked for. Everyone has been super friendly, and I've even cracked a joke or two

Pros

Runs everything you could imagine and has pretty good customization, There are some stupid things I wish we could change, but I think in the long run it won't be a big deal. CUSTOMER SERVICE IS AMAZING

Cons

This took me FOREVER to set up and learn how to run. Wintac does an amazing job helping you every step of the way, but the videos they provide get you to a set up point and then you're just "on your own" Unless you contact them directly.

 
 

David from Ambient Temperature Control
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The process of going paperless was made so much easier by picking the right Service Software. In our case that was Winatc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very powerful and flexible. We started using it in November, rolled to a couple of technicians in December, and phased the rest in between January and April. We have had very little problems. The problems we do have are always related to our hardware or internet provider set up. Even in these issues, Wintac support has been extremely helpful in resolving. Accounting Links to Quick Books was a breeze once we got Wintac support online to help. There were configuration issues in Quick Books. Rather than sending us to Quick Books Support they accessed our Quick Books remotely and changed the settings that were causing our issues. They are really amazing at support.

Pros

Easy to set up. Easy to learn. Great support documentation built in. Wintac online support is really good at getting to the problem and resolving the issue quickly.

Cons

If there is a con, it is that it is not specifically built to our exact company needs. But, that kind specificity is only available if we pay to have someone build a software application proprietary and to our exact needs. That is extremely expensive and beyond the scope of what we really needed. The flexibility of Wintac more than solves these minor issues for us. The price was definitely reasonable. So, the price and flexibility make up for any lack of specific details that we may have "liked".

 
 

Eileen from Steve's Plumbing & Htg Co LLC
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Just getting started

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We are just converting to this software and so far we think it will work for us when we get it up and running. It's intuitive, easy to use, and will have more to say later.

Cons

Service wait time was 55 minutes the first time calling in. Converting data to excel spreadsheet has been the hardest so far.

 
 

Scot from ICE Service Co., LLC
Specialty: Commercial Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have been using Wintac for at least 10+ years in my business. It has a lot of time & money in the day to day operations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is very user friendly, & is very reasonably priced for what it is capable of doing to save time & money in my business.

Cons

The only bad thing I have found is the renewal cost, but everyone has to make money. The tec support is worth the money, if you ever need them.

 
 

Ryan from Mainguth Property Improvements Inc
Specialty: Lawncare
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great way to organize all aspects of business into one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Program, especially when compare to alternative type programs.

Pros

the dispatching feature is awesome, really awesome seeing the work get billed out as the day goes on.

Cons

Inventory look up and web portal functionality. Also having to pay for the upgrades not being optional as if you don't but them, the window upgrades mess things up

 
 

Karen from RepairUSA
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Its not that great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish we hadn't changed. I don't like it. I would like it more if I didn't have to click on fields that don't apply to my business.

Pros

Inexpensive.

Cons

It'd be good if you could clean up the screen to items that apply to my business.

 
 

Steve from Steve Smith Air Conditioning, Inc.
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Wintac is the complete package for running my HVAC business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very satisfied with the product which has effectively evolved over the last dozen years we have used it. Support staff have always come through for us and have been a pleasure to work with.

Pros

Everything we need to conduct our business is available including accounting and payroll.
The few issues we have had have been resolved efficiently by the knowledgeable support staff.

Cons

No support available on weekends
A program this powerful has a lot of features that take time to learn in order to maximize its usefulness, which is not a bad thing in the end, it just takes time to set it up for optimal performance.

 
 

Jim from Comfort Zone A/C & Heating
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

This is the best dispatching & accounting software that we have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Love having my techs with tablets. They are invoicing and getting paid right away with (Xcharge Processor) receipting checks, cash, and credit cards. Collection has gotten easier. I've had other dispatching software and this one is the easiest by far.

Cons

I really like the product. The only thing I would love seeing improvement on is the wait time for customer service. Other than that its great.

 
 

Patty from Ashworth Heating & Cooling
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

All-In-One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that Wintac has: scheduling, accounting, and payroll all in one software. Also, the online help is fantastic! Just start a chat, if you can't get the issue fixed, the tech can remotely log in and help out!

Cons

Some glitches during the major update, slow getting everything worked out. It would be great if the customers had more input on what new changes would be helpful.

 
 

Anthony from Dade Super Cool
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Glitchy software and horrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy visuals, nice looking dispatch board.

Cons

the functionality of the software is very unreliable. Contacting support 5/12/17 I waited in a chatroom line for approx.. 30 minutes to have someone from support chat with me, then I receive this message; attached… this is unacceptable. We are trying to run a business, waiting 30 minutes for support on a software that we paid close to $ for support is long enough. Now I have to call support via telephone and wait another 30 minutes for someone to answer my call…

How does a business run smoothly when its main software is glitchy and then they have to wait almost an hour to get support from your tech team.


Very unhappy customer…

 
 

Debbie from CBK Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Able to track, and take a proposal to invoice. Love it!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this for years and would not use anything else.

Pros

Daily reminder of outstanding Invoices, an all in one system. I never have a bad experience with CS.

Cons

Once the invoice is sent, it is removed from the dispatching screen needs to stay there to follow.

 
 

Bermin from C.F. Maintenance Corp
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

Functionality and seamless integration ease of use which sending email and the ability to do proposals.

Cons

Don't know yet, still trying to find things I don't like.Like I said I don't like software don't want to change.

 
 

John from On Time Electric Inc
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to see it more customizable.

Pros

Good front end, customer history and dispatching. Portal is a very useful function. Invoicing is simple.

Cons

Hard to learn. Not very intuitive. Can't really customize much in the program. Particularly the screen shots.

 
 

Kevin from Independent Air and Heat
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great service software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All in one software for hvac. It has it all A/P, dispatching, customer records and everything you need to run an hvac company.

Cons

Very hard to setup. Tech support will help you out, but be prepared to be down for a while until all the setup it done and completed.

 
 

Amanda from Valuable A/C & Heating, LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Valuable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this program! Has everything you need in one program and the customer service is amazing.

Pros

All of it

 
 

Mark from AAA Plumbers
Specialty: Plumbing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Wintac has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Wintac since 2012 and highly recommend it. It works very similar to Microsoft Office and my team caught on really quick. It has been a great change from previous software packages that we had prior to Wintac that required tons of training.

Pros

Customer support is outstanding, followed by the ability to create custom forms using MS Office. The Web Portal is also a favorite feature.

Cons

Would like more options to format data when exporting reports. Easier way to work with Inventory Items when updating warehouses after a physical inventory count.

 
 
 
Showing 1-20 of 378

Mark from Markensons Heating and Air
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Fantastic by far the best experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better control over the operations

Pros

All in one and wep portal and the ability to manage the day to day operations on the go. The staff (all) have been great to work with.

Cons

Nothing but positive . It takes a little time to get set up and running but I'm not a IT person. Agin the staff excelled

Source: Capterra
 

Jeffrey from Brick Township Heating & Air Conditioning

May 2017

May 2017

Great customer support; lackluster product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software helps organize the information very well. The customer support and assistance resolving issues is top notch. The option to export data to Microsoft Word or Excel is great.

Cons

It is not easy to use. The search functions aren't the best. The more information, the slower the system operates. Simple tasks seem to require too much time to complete. Errors are difficult to correct. Has not improved in the daily operations of the system, as now tasks take 2-3 times longer to complete than with our previous system. Have not gotten a chance to use the portal for tablets, as each attempt has caused a crash.

Source: Capterra
 

Aaron from Yoder-Stutzman Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

At this current moment I cannot recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a company in the Plumbing & HVAC Industry. We switched about 2 years ago to Wintac because we felt it was what we needed to replace our old system that had problems on their server based program that when messed up we couldn't do anything about. This was actually the main reason we considered Wintac because it is based on our servers not theirs so if something messes up we can fix it. If they switch to cloud based like they are thinking it will be really hard for us to keep them with how they currently work. Wintac is pretty decent when it comes dispatching, purchase orders, and one place for all customer information but there is a lot of problems within the program too. First off it messes up a lot during the day a lot of errors and different things. We have to run housekeeping & user refreshes a lot even though they say you don't need to do that anymore with this years version. Also with all the information we have we feel like the system runs slow especially when you do searches. When you try to get a hold of customer support a lot of times they either need to return calls or when you email them rarely do we here back. Live support doesn't work very good either because they just tell you they will let their engineers know and then next update comes around & no fix for the problem. The biggest issue we have though is with the accounting features inside the program. We do not like using secondary programs like Quickbooks & we were told that the accounting within the program was pretty good but it is not. Their reports change all the time even when we have done anything like add income or expenses. Also now with their latest update invoices that have already been paid are showing back up under A/P Bills. It just isn't sufficient enough for accounting.
All in all the program could use a decent amount of work we will stick with them for awhile but if problems like this keep happening it won't be long. A lot of the things that need fixed have either been problems for the 2 years we have had the program or are problems that arise after new updates are put out but then haven't been fixed since the new update was put out. If you are considering this software I would only recommend it based off the fact it is solely on your own server you don't have to worry if their servers go down. Most other companies are ran on their server or are cloud based. If Wintac does that like they are considering I can't recommend them.

Pros

Dispatching, Purchase orders attaching to jobs, WIPs all in one place, based on your on network not their network

Cons

Errors constantly, accounting inside the program is horrible, takes a long time for things to get fixed if they even do,

Source: Capterra
 

Aggie from Precise Technical Services, Inc.

April 2017

April 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service. Some of the features and functionality needs improvement, but overall we are happy with this program.

Source: Capterra
 

Billy from Cornerstone Heating & Air, LLC

March 2017

March 2017

Ten years later...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small HVAC service and replacement company. We first used WINTAC in 2007. Initially it was way more than we needed. But now, ten years later we have grown into the software and all of its a features. Like any data based program, you have to " feed the beast" if you want to get something back. At first it seemed unnecessary and a waste of time to enter the smallest of details about customer, equipment, vehicles, etc. But now, I have ten years of data at my finger tips. I know my customers and their equipment. Wintac has been a valuable partner in the success of our company.

Source: Capterra
 

Chet from W. C. Butler Heating & A/C, Inc.

March 2017

March 2017

Service Time Saver - Service Money Maker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Started using Wintac in 201, it has simplified our dispatching process, increased our productivity and also helped increase service revenue. Wintac software is affordable and the technical support has been awesome.

Source: Capterra
 

Evelyn from Bella Vista Heating and Air

March 2017

March 2017

Wintac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales were fantastic to deal with them was great. Support department needs better phone service. Once you got someone on Phone they were very helpful. But the wait was not cool.



Source: Capterra
 

Nathan from Epperson Inc

March 2017

March 2017

Wintac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good program for the money. Does have glitches that are not easy to figure out. Overall worth the money we spent

Source: Capterra
 

Andrew from Connecticut Air Systems Inc

March 2017

March 2017

Using wintac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are an HVAC company and have used the software since 2002 as our database. Last year we began using the portal which has helped our techs find important info when needed in the evening if the office is closed. we are still trying to implement the use of the portal in the field for techs full time. We have never used the accounting side,our bookkeeper prefers Quick books. The software is very easy to use and can be customized in my different fields to suit your needs. We are a flat rate company and although we use a flat rate program that is not as popular at some of the big names Wintac support was able to create an import utility that allows us to use the flat rate program we wish too. Overall we think it is a very decent software.

Source: Capterra
 

Christina from A/C Service, Inc.

February 2017

February 2017

Pretty Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wintac has been very helpful to us. We are able to do everything we need to in order to manage our business. There are some features we don't even know how to use yet because there is that much. I do have a few recommendations for constructive feedback, nothing I hate about it but there is always room for improvement. 1) The customer service team is always fantastic. Lately, however, they have been super busy. You used to be able to get someone on the line right away, but now it's more of an answering service. I would like to see them bring on more staff to accommodate their growing customer base. 2) I would really like to be able to have the dispatch board up in a separate window so I can always see where I have all of my guys, but still be able to navigate through WT. 3) With the many features of wintac, I would love to be able to see more webinars available for training. I feel like we are only scratching the surface.
It would also be neat if Wintac could integrate with gmail or Google calendar.

I love how Wintac is always asking us opinions and implementing our suggestions. Thank you for always being open to listen to our requests.

Source: Capterra
 

Kathy from Vicky's Polish Cleaning Service

February 2017

February 2017

Great software, helped us become efficient and organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wintac helped us tremendously in scheduling, invoicing and keeping track of important customer & employee information. We have been using the 2012 Wintac Green Version. The program was not as intuitive as standard "windows" programs, but the training available was great . Wintac is very easy to operate (now) and we cannot imagine our professional life without it!

Source: Capterra
 

Joseph from Giant Mechanical Systems LLC

December 2016

December 2016

Wintac for use with QuickBooks Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We implemented Wintac a little while ago to go paperless and streamline out billing process. Wintac is not an integrated solution but does have a limited transfer to and from QuickBooks. Tech support on average is good. All our issues have been fixed if not immediately, have been fixed in a day or so when the correct support agent is tapped to straighten out our software problems. The online support is pretty good and quite often connects to my computer to fix the problems, and usually shows me how to correct the problem I was having. Had a few problems with the Web portal, but most of the troubles have been corrected. Do use the Wintac app. It has a bug capturing signatures that support assured me would be corrected with the upcoming release.

Source: Capterra
 

Tom from Holiday Heating and Cooling

December 2016

December 2016

Wintac great for medium sized company's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Wintac since the early 90's. We love it and our only complaint had been the speed on our network. We are hoping the new database system will fix this.

Source: Capterra
 

Bernard from Carpet Masters

December 2016

December 2016

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent software and people behind the software. Makes life a little easier. We've started using Wintac 2004. Upgraded in 2012. Now upgrading again. The software has been improved over the years. I am looking forward to the new upgrade so that we can start using this software as our primary software for running our business in 2017.

Source: Capterra
 

Michelle from Air Cybernetics, Inc.

December 2016

December 2016

GREAT customer support and so easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wintac is very easy to use! Whenever we have had technical issues, Customer Support has always been right there to assist us in getting us back up and running! Highly recommend their services!

Source: Capterra
 

Tammy from B&W Fire Security Systems LLC

November 2016

November 2016

Working Great for Our Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wintac has been very instrumental in working out all of the little details that are often missed in a busy and diverse company. After a year, we are still finding so many helpful tools to make our company work smoothly and efficiently.

Source: Capterra
 

Laurie from Valcourt Heating, Inc.

November 2016

November 2016

Wintac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Person that helped me with Web Portal for Wintac was great! Answered all my questions and emailed me to touch base. Help me understand everything before I bought the product. Very, very helpful and nice on the phone.

Source: Capterra
 


October 2016

October 2016

Friendly upfront but watch out after

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have to say that anything was better than our old system. Keeping that in mind the rep was very sneaky when he sold the software to me. I purchased one license and the mobile system which I did not need at first. Here is what he did not tell me that bothers me now. Every time you add another computer it is an additional 1k and up per computer if you want to use that computer separate from the first licensed computer. You can use on as many as you want but not at the same time. That is a pain in the you know what. Every time you add another computer license your support fee also goes up.How does that make any sense if you want to ask a question you re penalized for all computers. Being a small business owner every penny counts. The support center is weak and there are long hold times and uninspired help. ATTITUDE ATTITUDE ATTITUDE!!! It's easy to have when you have your customers over a barrel. I wish I could of paid one flat fee upfront for my needs. Save your money and buy something else with better service and support for a reasonable price.

Cons

Purchasing multiple licenses
Terrible support/customer service
We don't care now because we have your money ATTITUDE
Sneaky sales techniques
Expensive customer support per licenses that you purchase

Advice to Others

Don't purchase

Source: GetApp
 

Tavie from MPC Heating & Cooling
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Software overflowing with problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first bought this software program, we had asked a series of questions to make sure this was the right product for us. Turns out, over a third of the questions we asked and were told this program could do, was nothing more than a flat out lie. But they could do what we asked if we paid several thousand dollars more than we had already paid, to add in these features we were told that the software already had.

We have been using this software for 2 years now, and are have nothing but problems. I am only going to list the bigger issues we have, mainly because, I¿m not writing a novel here, just a review.

-We haven¿t been able to fill our 2015 taxes so far this year, because our income and expenses from 2014 change every day. We have not been making any changes where these numbers should be changing in any way. This is an extremely serious issue, so far their tech support hasn¿t been able to tell us why this is happening.

-When we go to look up a customer, more than half the time, the customer account won¿t show up, as if there is no account at all. Then, same with when we finally do get into the account, half of the service history is just gone. Most the time the accounts will show back up, we will either need to restart the program or open on another computer and then they will be back. But we have lost a few accounts to this glitch, where they never showed back up.

-When writing checks to our vendors, I will put in the amount that needs to be paid, but once the check is written, it is for a complete different amount. This will happen about a third of the time when writing checks, and I have yet to find any reason why this is happening.

-Taxes are not updated annually. Federal taxes should be and need to be updated annually.

-There have been 11 updates to this software so far this year, each causing more problems, one of the most recent being, customer statements. Customer statements were printing the wrong amount due.

-We have to run housekeeping on this software every day. Because if we don¿t, we are more likely to lose accounts, more reporting issues, more checks incorrectly written, etc.

This software is junk. Their price makes it look good for what they say they offer, but with all these issues, it is a complete waste of money.

Pros

Nothing

Cons

Income and Expense reports changing for no reason, tax tables, customer accounts disappearing, reporting options are very limited, software decides to pay what every amount it feels like.

Advice to Others

Don't buy it.

Source: Capterra
 

Isabell from Marchal/Stevenson Elevator Co., Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Allows office to run efficiently!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are an elevator service company. Wintac makes it easy for everyone to view and update their schedule.

Pros

User Friendly

Cons

What you type is automatically changed.

Source: Capterra