Dossier Fleet Maintenance Software


 

Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing fleet maintenance software, technologies and services.

Dossier fleet maintenance management software is designed to help executives, fleet managers and line staff capture, measure and analyze the dynamics of their company’s fleet maintenance and operating costs. It also provides advanced reporting with decision support tools.

Dossier is utilized by businesses looking to manage all aspects of their fleet, including costs of maintenance and inventory management. The software tracks and manages any type of vehicle and most types of equipment. Dossier offers both cloud-based and on-premise deployment and is designed to ensure safe operation and regulatory compliance.

 

Dossier Fleet Maintenance - Cost data summary
 
  • Dossier Fleet Maintenance - Cost data summary
    Cost data summary
  • Dossier Fleet Maintenance - Daily reminder
    Daily reminder
  • Dossier Fleet Maintenance - Fuel trend analysis
    Fuel trend analysis
  • Dossier Fleet Maintenance - PM compliance
    PM compliance
  • Dossier Fleet Maintenance - Purchase order
    Purchase order
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

24 Reviews of Dossier Fleet Maintenance

 
Software Advice Reviews (16)
More Reviews (8)

Showing 1-16 of 16

from Golden Rain Foundation
Specialty: Public sector
Number of employees: 201-500 employees Employees number: 201-500 employees

Dossier Fleet Maintenance and the Golden Rain Foundation Fleet Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our company has been using the Dossier Fleet Maintenance program since 1998. We had a previous "house" system to track our 100 plus vehicles and stationary maintenance equipment. It was a challenge to integrate what we were doing with our old system to the new Dossier system, but the support staff at Dossier Systems (then known as Arsenault Associates) was fantastic with ideas and hands-on assistance that helped us with the transition.
When we were originally searching for a fleet maintenance software product, our fleet maintenance department vetted four different systems. We had live demos on three of those systems and the Dossier System product and their staff / sales / support personnel were excellent.
Our accounting / finance department has a very high demand for accurate cost accounting of the expenses associated with our fleet maintenance department. The detailed reports that are generated by the Dossier Maintenance program meet those demands.
Scheduling the routine maintenance for our very diverse fleet is very easy using the Dossier system. Tracking the trends in repeat repairs is another area where we find excellent value with the Dossier Fleet Maintenance System.

Pros

Daily reports.......all of them. Preventative Maintenance and Inventory Reorder are excellent.
It is very easy to change equipment data or specs while entering daily input data, such as work orders.
Support staff is the best in the business.
The annual Dossier Users convention is an excellent way to network with other users of the Dossier System and it is where each year the new updated software is introduced.

Cons

Offsite training is costly if you need to have a new user trained, but the training is of the highest caliber and very detailed.

 
 

from City of Novi
Specialty: Public sector
Number of employees: 201-500 employees Employees number: 201-500 employees

Demo Only

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Since I work for city government, we have to budget for items sometimes years in advanced. I looked into several fleet software systems and one of my favorites after the demo was Dossier Fleet. The system seems to be user friendly and has a very cost effective way to prioritize and audit your fleet.

 
 

from Shasta College
Specialty: Education

Really like the product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The people at Dossier are very interested in what you need the product for and will taylor it to specific needs if desired. The software is very user friendly and doesn't take long to understand how to do repair orders or work pending - from a technician standpoint. The lead service writer or lead mechanic, whoever has the principle role of assigning work, has a very broad palette to chose from as to codes and sub codes. It is a clean program with the ability to expand/upgrade for future needs or desires.

Likes Least

The training is something several people need to be fully involved with over the three day period. We did not have that luxury and wish the cost had been less than what it was. There is very little to not like about the program.

Recommendations

Thoroughly research products that meet your minimal needs and then pick three to do webinars with. You will quickly know which one will be a good fit for you.

 
 

from Shasta College
Specialty: Education

Really like the product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The people at Dossier are very interested in what you need the product for and will taylor it to specific needs if desired. The software is very user friendly and doesn't take long to understand how to do repair orders or work pending - from a technician standpoint. The lead service writer or lead mechanic, whoever has the principle role of assigning work, has a very broad palette to chose from as to codes and sub codes. It is a clean program with the ability to expand/upgrade for future needs or desires.

Likes Least

The training is something several people need to be fully involved with over the three day period. We did not have that luxury and wish the cost had been less than what it was. There is very little to not like about the program.

Recommendations

Thoroughly research products that meet your minimal needs and then pick three to do webinars with. You will quickly know which one will be a good fit for you.

 
 

from Grammer Industries, Inc.
Specialty: Transportation & Fleet

Dossier Fleet Maintenance Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ability to capture data electronically in one system.

Likes Least

There are a tremendous number of canned reports but data doesn't always output into easily manipulated files.

Recommendations

This is very good software to manage your fleet maintenance.

 
 

from Grammer Industries, Inc.
Specialty: Transportation & Fleet

Dossier Fleet Maintenance Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ability to capture data electronically in one system.

Likes Least

There are a tremendous number of canned reports but data doesn't always output into easily manipulated files.

Recommendations

This is very good software to manage your fleet maintenance.

 
 

from Potomac Disposal, Inc.
Specialty: Other

Dossier is the best system I have used in 30 plus years in maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very simple to use with little or no computer background. Mechanics can be trained to use the system in a very short time. The vendor is very helpful and supportive.

Likes Least

I honestly do not have any dislikes for the product or vendor.

Recommendations

Dossier uses drop-downs for users to choose from, so the user does not have to have a background in typing. This makes it easier to train mechanics to be able to go to a paperless shop.

 
 

from Potomac Disposal, Inc.
Specialty: Other

Dossier is the best system I have used in 30 plus years in maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very simple to use with little or no computer background. Mechanics can be trained to use the system in a very short time. The vendor is very helpful and supportive.

Likes Least

I honestly do not have any dislikes for the product or vendor.

Recommendations

Dossier uses drop-downs for users to choose from, so the user does not have to have a background in typing. This makes it easier to train mechanics to be able to go to a paperless shop.

 
 

from Grand Prairie ISD
Specialty: Transportation & Fleet

We have been using this product for more that 15 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This software is very user friendly. It's simple to navigate through any of the reports, information,m and vehicle templates. Basically, it is so easy, a cave man can do it.

Likes Least

I hope in the future that the software will allow you to generate a report of useful life cycles by depreciation.

Recommendations

Make sure you have all of your vehicles' technical specs before you start using this software. Also, have a good understanding of how you want to use the software and what kind of information you want to track.

 
 

from Grand Prairie ISD
Specialty: Transportation & Fleet

We have been using this product for more that 15 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This software is very user friendly. It's simple to navigate through any of the reports, information,m and vehicle templates. Basically, it is so easy, a cave man can do it.

Likes Least

I hope in the future that the software will allow you to generate a report of useful life cycles by depreciation.

Recommendations

Make sure you have all of your vehicles' technical specs before you start using this software. Also, have a good understanding of how you want to use the software and what kind of information you want to track.

 
 

from Acadian Ambulance
Specialty: Healthcare

We would not be able to make the decisions we make with out Dossier

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Dossier has allowed us to make better decisions based on relevant data. The software is easy to use at all levels (technicians, supervisors, and administrators). The reports allow us to edit and save reports based on a selected criteria and even schedule them. We have several automated reports to help us maintain PM schedules as well as vehicle assignments. The technical support is also great. Price of software is flexible based on what you need it to do.

Likes Least

As for the interface, it could use some updating. I have had nothing but good dealing with vendor, and they are always honest and upfront in all dealings.

Recommendations

Do your homework, and put a great deal of effort in defining what it is you expect the software you are purchasing to do.

 
 

from Acadian Ambulance
Specialty: Healthcare

We would not be able to make the decisions we make with out Dossier

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Dossier has allowed us to make better decisions based on relevant data. The software is easy to use at all levels (technicians, supervisors, and administrators). The reports allow us to edit and save reports based on a selected criteria and even schedule them. We have several automated reports to help us maintain PM schedules as well as vehicle assignments. The technical support is also great. Price of software is flexible based on what you need it to do.

Likes Least

As for the interface, it could use some updating. I have had nothing but good dealing with vendor, and they are always honest and upfront in all dealings.

Recommendations

Do your homework, and put a great deal of effort in defining what it is you expect the software you are purchasing to do.

 
 

from Krapf Bus Companies
Specialty: Transportation & Fleet

Dossier in a multi-site environment

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Dossier is a very intuitive program that allows users of all levels ease of use. My experience over the last 5+ years has been positive in terms of support from Arsenault Associates. I am very pleased with the reporting capabilities of Dossier. It has allowed us to make significant improvements in our inventory management and warranty recovery.

Likes Least

I think there is still room for improvement and controls, but I know that the Arsenault Team takes user feedback and incorporates that information into new versions of the software. I can't say there is anything that I don't like about the product or Arsenault, just new opportunities to provide additional capability.

Recommendations

I would tell someone to see the product in action. Go to a customer site and see how users are utilizing the software and what the benefits are at every level within an organization.

 
 

from Krapf Bus Companies
Specialty: Transportation & Fleet

Dossier in a multi-site environment

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Dossier is a very intuitive program that allows users of all levels ease of use. My experience over the last 5+ years has been positive in terms of support from Arsenault Associates. I am very pleased with the reporting capabilities of Dossier. It has allowed us to make significant improvements in our inventory management and warranty recovery.

Likes Least

I think there is still room for improvement and controls, but I know that the Arsenault Team takes user feedback and incorporates that information into new versions of the software. I can't say there is anything that I don't like about the product or Arsenault, just new opportunities to provide additional capability.

Recommendations

I would tell someone to see the product in action. Go to a customer site and see how users are utilizing the software and what the benefits are at every level within an organization.

 
 

from Hagey Coach
Specialty: Transportation & Fleet

This software helps streamline our fleet and facility operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Here are just some of the reasons we like Dossier: ease of use, great customer service, open to customer's opinions, once a year conference on the program, easy access to training, and the quick access to all data on vehicles (service, permit/licensing info, parts, pm's). Basically this program does everything you would need to run a successful maintenance facility.

Likes Least

To be honest, there really isn't anything that we could list that we like least.

Recommendations

Make sure the program is easy to operate and that you are able to make changes within the program to suit your specific needs. You want to be able to have important vehicle data at your fingertips.

 
 

from Hagey Coach
Specialty: Transportation & Fleet

This software helps streamline our fleet and facility operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Here are just some of the reasons we like Dossier: ease of use, great customer service, open to customer's opinions, once a year conference on the program, easy access to training, and the quick access to all data on vehicles (service, permit/licensing info, parts, pm's). Basically this program does everything you would need to run a successful maintenance facility.

Likes Least

To be honest, there really isn't anything that we could list that we like least.

Recommendations

Make sure the program is easy to operate and that you are able to make changes within the program to suit your specific needs. You want to be able to have important vehicle data at your fingertips.

 
 
 
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