ITS Dispatch by ITS Canada is a Web-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch, fleet maintenance and rates and quotes management.
With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 50 trucks with fewer than 20 concurrent users.
ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support are free. It is compatible with both Mac and Windows-based systems. In 2014, ITS was the third fastest growing software company in Canada on the annual Profit 500 list.
Linda from Pacific Ag LLC
Employees number: 101 to 500 employees
I like being connected with Truckstop.com to post my loads. It's good to have combined billing with my load board and dispatch system. I like being able to add shippers and consignees 'on the fly'. The alert when expiration of insurance is approaching is very helpful.
As a shipper, there are functions for brokers and billing functions that we do not use and there is not an option to customize my personal view. The reporting dashboard leaves a lot to be desired, but part of that is because of the way that I use the product. I find that the best thing to do is export the data I want and then analyze it in Excel.
Know what your priorities are. After you look at the demos, be sure and talk with someone at ITS to close any gaps in functionality.
Ronnie from Manns Logistics
Specialty: Trucking: Freight broker or forwarder
The product was easy to conform to my company including logo and made dispatching much easier than I ever expected. The vendor was okay but sometimes hard to get a hold of.
Was not happy about the cost and the fact that it was not directly connected so putting loads on it would not directly post those loads on Internet Truckstop.
Take it one step at a time when checking out this product and do not try and complete all your needs at once, ITS Dispatch can be tailored to suit you but it cannot be done in a day.