|Maintenance Management||August 2017||http://www.softwareadvice.com/cmms/#top-products|
|Help Desk||July 2017||http://www.softwareadvice.com/help-desk/#top-products|
|Construction Project Management||July 2017||http://www.softwareadvice.com/construction/project-management-software-comparison/#top-products|
|Hotel Management||June 2017||http://www.softwareadvice.com/hotel-management/#top-products|
|Nonprofit Donor Management||June 2017||http://www.softwareadvice.com/nonprofit/fundraising-software-comparison/#top-products|
|Call Center||May 2017||http://www.softwareadvice.com/call-center/#top-products|
|Construction Estimating||May 2017||http://www.softwareadvice.com/construction/cost-estimating-software-comparison/#top-products|
|Field Service||May 2017||http://www.softwareadvice.com/field-service/#top-products|
|Mental Health||May 2017||http://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/#top-products|
|Business Intelligence||April 2017||http://www.softwareadvice.com/bi/#top-products|
|Enterprise Resource Planning||April 2017||http://www.softwareadvice.com/erp/#top-products|
|Inventory Management||April 2017||http://www.softwareadvice.com/inventory-management/#top-products|
|Project Management||March 2017||http://www.softwareadvice.com/project-management/#top-products|
|Property Management||March 2017||http://www.softwareadvice.com/property/#top-products|
|Applicant Tracking||January 2017||http://www.softwareadvice.com/hr/applicant-tracking-software-comparison/#top-products|
|FrontRunners Refresh Schedule:|
|September 2017||November 2017|
|Project Management||Construction Estimating|
|Property Management||Field Service|
|Inventory Management||Call Center|
|October 2017||December 2017|
|Business Intelligence||Nonprofit Donor Management|
The FrontRunners methodology assesses and calculates a score for products on two primary dimensions: Capability on the x-axis and Value on the y-axis.
The Capability score is an overall weighted average of scores including:
The Value score is an overall weighted average of scores including:
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
The FrontRunners methodology assesses products on two primary dimensions: Capability on the x-axis and Value on the y-axis. Products receive a score between one and five for each axis. Products that meet a minimum score for each axis are included as FrontRunners. The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. For products included, the Capability and Value scores determine their positions on the FrontRunners graphic.
The Capability score is based on three criteria: user ratings on capability, a functionality breadth analysis, and a business confidence assessment.
For each of these data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.
If the company's size and product's customer base are both significant and growing, then the likelihood that the business will invest in the product is higher than in the alternative scenarios. For each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated to a one to five score.
The overall one to five Capability score is a weighted average of the scores for user ratings, functionality breadth and business confidence.
The Value score is based on two criteria: user ratings on value and product adoption.
For each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.
The overall one to five Value score is a weighted average of the scores for value user ratings and product adoption.
Data sources include user reviews and ratings, public data sources and data from technology vendors. The user-generated product reviews data incorporated into FrontRunners is collected from submissions to all three Gartner Digital Markets sites (softwareadvice.com, capterra.com and getapp.com). As a quality check, we ensure the reviewer is valid, that the review meets quality standards and that it is not a duplicate.
The business confidence and product adoption data comes from public sources, collected by either a third-party data provider or by Gartner associates. As a quality check, we compare this data against data submitted by the providers. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.
The functionality breadth data is collected from the technology providers. We check the data provided and challenge data that seems inflated or unlikely. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.
See FrontRunners frequently asked questions (FAQ) for more information on the methodology.
Providers must abide by the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:
FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.
Terms and Conditions
Qualifying vendor's corporate logo is used to identify its position in the FrontRunners Quadrant. Qualifying vendor grants to Software Advice a non-exclusive, worldwide license to use its corporate logo for this purpose, provided that such use (i) adheres to qualifying vendor’s standard approved format; and (ii) is limited to the Software Advice website and related FrontRunners materials.
Vendors should submit only publicly available information and should not submit any information that they deem to be confidential.