Astute Knowledge is a cloud-based knowledge management solution (KMS) which helps organizations build a central knowledge base of their learning and training materials. The solution is built using patented Natural Language Processing (NLP) technology, which can interpret the true intent of user queries and search for the most relevant response.
Businesses can import their existing knowledge base into the Astute Knowledge solution and leverage any previous content for resolving queries. The solution is equipped with various personalization tools that help customize responses according to previous search history, business data, user sentiments and more.
Astute Knowledge offers integrated content authoring tools that multiple users can use to either collaborate on a single project, create new content or review peers' work simultaneously. Businesses can configure Astute Knowledge in multiple languages for assisting global customers.
The solution also offers a reporting and analytics module for examining the kind of queries asked by users. It is also capable of versioning and recording every query asked and the response delivered.