Faveo Helpdesk
About Faveo Helpdesk
Awards and Recognition
Faveo Helpdesk Pricing
Self-hosted and Cloud available with a perpetual and recurring license.
Starting price:
$60.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Help Desk Software
Most Helpful Reviews for Faveo Helpdesk
1 - 5 of 97 Reviews
Jeniffer
Verified reviewer
Construction, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Perfect Aoutomated Roating and Mult-Channel Communication with Faveo Helpdesk.
Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.
PROSSocial media intergration is very excellent via Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.
CONSIt has no negative problems with Helpdesk since is a customer brading tool.
Debshankar
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Good Product budget friendly
I have overall good experience with Faveo, except some, which is obvious while using any product, in my opinion if we discuss together then obviously we will overcome this.
PROSIts good product, however i would some fore features which needs to be implemented. Other companies like Freshdesk has already implemented these features.1. Live Chat.2. BOT (Whatsapp, telegram)3. Internal chat between employees.
CONS1.In my opinion Support during night time will be more helpful, because businesses where 24x7 environment present they to to deploy or upgrade or troubleshoot during less rush hours which is available only in night time.2. Need more transparency in terms of business.
Reason for choosing Faveo Helpdesk
pricing, features,
Reasons for switching to Faveo Helpdesk
Every business looking for the best product for their needs, if they found more better they oblivious switch.
Harshal
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Customer Review - Faveo
Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.
PROSTicket Management, Customisation of each functions, API Integration.
CONSToo many glitches, slowness on platform, poor email communications and various bugs
Mark
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
High value, scalable helpdesk solution.
Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.
CONSIn my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.
Sven
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Maintenance Session
It has a good GUI, Support is very responsive
CONSThe notification possibilities via e-mail are rather limited as I cannot address single persons