iSupport Software


 

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.

iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.

iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.

iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.

 

iSupport - Asset tracking
 
  • iSupport - Asset tracking
    Asset tracking
  • iSupport - Incident management
    Incident management
  • iSupport - Live chat
    Live chat
  • iSupport - Problem management
    Problem management
  • iSupport - Reporting
    Reporting
  • iSupport - Self support
    Self support
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

28 Reviews of iSupport

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Brandon from Mukilteo School District
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

iSupport Review

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N/A

I like the features and only know I scratch the surface. I tried to explore the support to find tutorials and documentation, but haven't been successful.

Pros

The functionality is great. There are so many features. Working with the layout for the portal in MySupport is user friendly.

Cons

I am new at using iSupport on a back-end level. I am seeing the many functions, but I feel we only use a small percentage of what is available because of the time it takes to learn and implement all the features. This tool can be overwhelming. I have to work on it regularly, otherwise I forget, but I am new and haven't had formal training.

 
 

Jeff from Cleveland Brothers Equipment
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

I would recommend iSupport to any company looking for a work-tracking solution.

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

Cons

It is lacking some features that myself and others agree aren't too much to ask. For example, the ability to backdate a ticket if it is put here after its original occurrence.

 
 

Ryan from EVB
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Best Helpdesk Software Handdown!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like the ability to do just about anything you can imagine. Updates are small and quick, free training all the time, Enhancement requests are actually looked out and almost all are implemented.

Cons

I have not found anything that I don't like about the product. We have been using this product for going on 3 years now.

 
 
 
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