KnowledgeOwl Software


 

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments of a given company. Core features of KnowledgeOwl are knowledge base creation and management, navigation tools, search functionality, user management and advanced reporting capabilities.

KnowledgeOwl allows customers to manage and share their information in the form of online manuals, handbooks, portals, user guides, software documents and more. Its analytics and reporting feature allows users to address gaps in the knowledge base by studying the needs of users.   

KnowledgeOwl is available in monthly and annual subscription options at a price that varies based on the number of users and knowledge bases. It provides customer support via email, chat, phone, social media and a knowledge base.

 

KnowledgeOwl - Help page
 
  • KnowledgeOwl - Help page
    Help page
  • KnowledgeOwl - Knowledge base
    Knowledge base
  • KnowledgeOwl - Library
    Library
  • KnowledgeOwl - Reporting
    Reporting
  • KnowledgeOwl - Security settings
    Security settings
  • KnowledgeOwl - Settings
    Settings
Supported Operating System(s):
Web browser (OS agnostic)

196 Reviews of KnowledgeOwl

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Meghan from Success Academy Charter Schools
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Knowledge Owl has been the best vendor experience and helped us launch our game changer in education

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Pros

-easy to use¿ no coding required!
-intuitive
-clean design

Cons

Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Advice to Others

BEST customer service ever.

Source: Capterra
 

Lorna from PSG
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We have had a fantastic experience right from the beginning. The Service, Product, Implementation and ongoing Support has been first class!.

Pros

Very easy to use, You do not have to be very technical to use this product.

Cons

The reporting could be better, which is currently being worked on, so just a matter of time.

Source: Capterra
 

Lynn from Fairway
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

KnowledgeOwl Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Pros

Easy to use. Friendly customer service.

Cons

The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.

Source: Capterra
 

Lynsey from Unitum Ltd

November 2016

November 2016

Just Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Source: Capterra
 

Kelly from iMentor
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Pros

The backend editor is simple and intuitive. The customer service is incredible.

Cons

N/A. Everything is amazing.

Advice to Others

Nope. They're the knowledge gods they say they are.

Source: Capterra
 

Emily from Unitum
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Amazing customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Pros

-Ease of use
-The owl favicon!
-The fun element

Cons

That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Source: Capterra
 

Angie from Salsify
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Simple Yet Powerful & Amazing Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

Source: Capterra
 

Andrew from URC

May 2016

May 2016

This is the perfect solution for accessing information

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions.

It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

Source: Capterra
 

Bree from Trice Imaging, Inc.

May 2016

May 2016

Great platform and Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress.

One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout.

Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me.

Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support.

After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show.

Defeated, I hung my head and picked up the phone.

But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

Source: Capterra
 

Brix from orderbird AG

April 2016

April 2016

A brilliant Knowledge Management Tool with a Splendid Customer Service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

Source: Capterra
 

David from Praemium

April 2016

April 2016

Easy to use, powerful and exceptional customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

Source: Capterra
 

Jordan from Counting Opinions

April 2016

April 2016

Excellent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests.

Thanks you Knowledge Owl!

Source: Capterra
 

Peter from JD Power Data & Analytics

April 2016

April 2016

Trial customer who is making quick progress in setting up the software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Directions on how to set up the software for maximum effectiveness and customer insight are clear.
Responsiveness and support from Knowledge Owl staff has been consistent from the start.

Source: Capterra
 

Anselmo from Cactus Communications Pvt. Ltd.

April 2016

April 2016

Easy-to-use CMS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

Source: Capterra
 

Jenny from Freedom

April 2016

April 2016

Great product but need to be more simplified

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product but sometimes there could be too much information and could be harder for user to get information quickly.

Source: Capterra
 

Nick from Smile Dealers

April 2016

April 2016

overall really good - great cusotmer service :)

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Best product on the market for our uses anyway! Easy to use and when we have had questions support has been good.

Source: Capterra
 

Helen from Hamilton City Council

April 2016

April 2016

Excellent customer service and easy to download and use free trial

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Super easy to download free trial and get started. The customer services is fantastic.

Source: Capterra
 

Angela from Beltone

April 2016

April 2016

This software was so easy and effective that my Vice President was stunned (in a good way)

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Quality
Support

I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company.

Source: Capterra
 

Vern from Cedars-Sinai Medical Center

April 2016

April 2016

Works well

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

I've not used other commercial Wikis before, but certainly compared to the open-source wiki our development group was using prior, KnowledgeOwl is much easier to use and keep things organized. We've been using for over a year and are happy with it so far.

Source: Capterra
 

Jessica from NAVEX Global

April 2016

April 2016

lots of features!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

KnowledgeOwl is an excellent solution as a knowledge base for our software. It is user friendly and customer service is great!

Source: Capterra
 
 
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