Koho’s Enterprise Service Management software provides a unified approach to service management by offering customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model.
With Enterprise solutions, users are able to track service desk ticket resolutions throughout complete ticket lifecycles, view incident diagnostics and track known problems as well as change requests, knowledge base articles and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations and an audit trail of all work executed. The knowledge base management module helps users create a complete database of tips, guides and solutions for both support agents and end users.
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