Koho’s Enterprise Service Management software provides a unified approach to service management by offering customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model.
With Enterprise solutions, users are able to track service desk ticket resolutions throughout complete ticket lifecycles, view incident diagnostics and track known problems as well as change requests, knowledge base articles and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations and an audit trail of all work executed. The knowledge base management module helps users create a complete database of tips, guides and solutions for both support agents and end users.
Manoj from Emics technologies
Specialty: Software / IT
Employees number: 51-200 employees
Good method for tracking help desks requests. Good user access for web portal and email options. Great
Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.
Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!
Dena from NTT Data (formerly Dell)
Specialty: Software / IT
Employees number: 10,000+ employees
Billy from Star Distribution
Very experienced team that understands the Service Management space. Consultative approach to our problems.
We haven't experienced any downside in using KOHO Experts.
Listen to their Experts and share a much information as possible so they can help you.
Frank from Marriott Hotels
Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.
Timothy from Blue Shield Massachusetts
KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.
Bobby from General Electric Turbine
KOHO Software offers several cutting edge solutions at various price points. From their portfolio we found the perfect solution for our growing support team. KOHO provided the implementation and trained our team in less than 4-weeks.