Service Desk + Software


 

Koho’s Enterprise Service Management software provides a unified approach to service management by offering customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model.

With Enterprise solutions, users are able to track service desk ticket resolutions throughout complete ticket lifecycles, view incident diagnostics and track known problems as well as change requests, knowledge base articles and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations and an audit trail of all work executed. The knowledge base management module helps users create a complete database of tips, guides and solutions for both support agents and end users.

 

Service Desk + - Incident list
 
  • Service Desk + - Incident list
    Incident list
  • Service Desk + - Incident reporting
    Incident reporting
  • Service Desk + - Solutions
    Solutions
  • Service Desk + - Software inventory
    Software inventory
  • Service Desk + - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of Service Desk +

 

Start your review of Service Desk +

Click to start
http://www.softwareadvice.com/help-desk/koho-review/
Software Advice Reviews (1)
More Reviews (3)

Showing 1-1 of 1

Billy from Star Distribution
Specialty: Distribution

October 2015

October 2015

Great people, software training and professional consulting

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very experienced team that understands the Service Management space. Consultative approach to our problems.

Likes Least

We haven't experienced any downside in using KOHO Experts.

Recommendations

Listen to their Experts and share a much information as possible so they can help you.

 
 
 
Write a Review