KronoDesk
About KronoDesk
KronoDesk Pricing
The KronoDesk SaaS edition is priced by number of support agent users, starting at $19.99 / support agent / month, with increasing discounts for more support agents. Starter: $19.99/user/month 3-user: $23.33/user/month 5-user: $19.99/user/month 10-user: $15.99/user/month 20-user: $9.99/user/month 30-user: $8.66/user/month 50-user: $6.79/user/month 100-user: $5.99/user/month
Starting price:
$19.99 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for KronoDesk
1 - 6 of 6 Reviews
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The most Diversified Help Desk Software Ever
The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use.
CONSit should have crossed me 5 years ago :)
RAMSES
Utilities, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
User friendly
Excellent product; happy to be a 5 year user. Looking forward for new features.
PROSIt's an excellent software and targeted all of our company needs for tracking of tickets.
CONSNot having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.
Reason for choosing KronoDesk
Same features as other vendors and less expensive product.
Reasons for switching to KronoDesk
Features available.
Zach
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2016
My review of Kronos
It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints.
PROSEase of creating tickets
CONSThe search feature, lack of usable bonus features.
Vendor Response
Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!
Replied December 2016
charlenea
Banking, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
kronodesk
kronodesk give support for customers to raise issues with agents
CONSsometimes it will run slow but i think thats because so many agents are using it at work.
Eric Bailey
Used free trial
OVERALL RATING:
4
Reviewed November 2013
Solid Helpdesk Software
It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.
PROSGood software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
CONSI had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
Eric
Used free trial
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2013
Solid helpdesk software
Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
PROSIt provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.
CONSI had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
Vendor Response
Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.
Replied May 2013