KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud and accessed with a mobile browser.
Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a flexible ticketing system that generates a unique ticket ID for every issue raised.
Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.
KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. Customers can subscribe to specific articles, threads or forum posts and get an automated update via email as soon as a new activity takes place in their subscribed threads or articles.
The solution also allows businesses to create an online knowledge base to post answers to common questions.
KronoDesk is offered on both a monthly subscription and one-time license basis.