Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4,171 Reviews of Salesforce.com

 

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Software Advice Reviews (1,835)
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Showing 1-20 of 1,835

Judy from Beachwalk Properties, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

It's a decent CRM, but isn't as "full service" as others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The spreadsheet for client information is simple and easy to peruse in a quick glance. It is easy to discern which agents are utilizing the service, and how much they are using it.

Cons

It would be really good if it imported Zillow leads automatically. I have not seen how automatic emails to clients is executed.

 
 

Matt from Vetter Software
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So much potential, but so lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software can process and organize a great deal of information. It is also highly configurable, thus enabling better reporting options.

Cons

Given the resources available to SalesForce, the software often disappoints. There are ongoing bugs that SF often chooses to ignore - just read the online blogs and comments. The search functionality is horrible, illogical, and unwieldy. And then there is the UI . . . really? The UI is amateurish at best but since SalesForce dominates the industry, it doesn't have to care. Compare Google to SalesForce . . . both are industry leaders with more resources than God: one is a pleasure a use FOR FREE while the other breaks your will over time.

 
 

Carrie from ServiceTitan
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pros and Cons of Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have never seen a CRM software with more functionality and integrations than SFDC. They are so ahead of the game that it's difficult to imagine that any other company will compete with them any time soon.

Cons

It can be complicated to use and depends on good set up to be user friendly. If you have a solid admin that understands the needs of your company AND what the software can do, it's a lot easier.

 
 

Crystal from Conversio Health
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Powerful and comprehensive but complicated CRM system for large companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service has always been extremely professional and helpful.

Pros

Salesforce exemplifies the ultimate CRM experience. With its extreme customization, myriad features and countless options, a user's possibilities are limitless. The knowledgeable and friendly customer service and IT team offers unparalleled education and assistance.

Cons

Salesforce is a huge system that can be very complicated. There seems to be an inability to fully function within the system without using affiliates to perform functions within software. It is, albeit understandably, expensive.

 
 

Paul from Sunfinity Solar, LLC
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Product cannot be used off the shelf

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will look for any comparable to use and will not recommend unless the company has the resources and money to spend to do it right.

Pros

With administrator, can accomplish almost anything needed, without one, money wasted and too difficult for the small company user to configure

Cons

Expensive, terrible contracts, cannot cancel, long term and unless notice well in advance of renewal, cannot cancel users - stuck for life

 
 

Bryan from OneOC
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very comprehensive but not too complicated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce allowed us to be more organized in our customer data and always seems to be able to do whatever it is that we need.

Pros

Many different integrations, a lot of the software that we think about adding is already compatible with Salesforce. Despite having a lot of features, it's pretty simple to use for what we need. We can store all of our customer information and customize the type of data we want to view.

Cons

There are so many options that sometimes it can be too much for those who are not comfortable with technology. The front end is simple, but to make major changes to the structure, we need outside assistance. It may just seem simple because we are not using the full capability.

 
 

Stefanie from Geneva Global Inc.
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Only Salesforce could customize and offer all functions our unique mid-size business needed.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce is fully adaptable to each of our executive users' needs, which has made it an absolutely powerful tool in managing complex information. From an admin perspective, Salesforce allows for such a large diversity in workflows and reporting, which has allowed us to quickly and efficiently manage our customer information.

Cons

Prices for Salesforce licenses are extremely high, especially when adding third-party solutions to the software. Additionally, some features remain too complex for users, including some customization and reporting functions.

 
 

Randy from Randy A. Kozerski, CPA, LLC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent - IF you need robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce is an excellent solution for companies needing a true, all-in-one solution that expands with your needs as your business grows. It also works well for large companies - just make sure you invest in training for your IT (customer support is great). I wouldn't recommend this for a very small business but it's a great solution for the rest.

Pros

This is a true, all-in-one solution. There are seemingly countless ways to customize this software. Most importantly, you can track what your employees are doing and reassign to another rep as needed.

Cons

The only real con is that it's maybe overkill for mico-sized businesses. There are a few viable options (free for some) that perform well. I won't mention the name of the solution I used for one small company but it was easy to set-up and manage. However, it didn't come close to the capabilities of Salesforce.

 
 

Steven from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Salesforce is the foundation of our B2B SaaS business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I really love the speed and simplicity of the platform.

Pros

Salesforce is so easy to understand and use, and it remains one of the most complete and effective solutions we have encountered for CRM and it completely encompasses our business needs.

Cons

Configuration can be very time consuming to test the release of new features has not always been as fast as our business required them, so we have had to rely on other vendors to develop custom functionality at times.

 
 

Lee from IC System Inc
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

A great alternative to Microsoft CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We moved to SalesForce because CRM wasn't working for us and would require too much rework to get it in order. the move has been great and we will continue to use this product for the long haul. currently looking at moving the rest of our CRM business to SalesForce in the near future!

Pros

Cloud Based tool that allows our sales team to work remotely with ease. A great way to track lead generation and the entire sales cycle start to finish. Allows us to export graphs and dashboards for team updates and month end reporting

Cons

limited ability to integrate with existing systems. Not able to tie ROI to sales processes and marketing campaigns.

 
 

Chris from Exchanger Industries
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Not for complex cycles, behind the competition in 2017.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The reality in 2017 is that Salesforce is about s concerned with you as a users is Facebook is about your privacy. If you're not buying 1000 licenses good luck communicating with your rep.

They'll roll you into contracts after you tell them the platform no longer works because they dropped critcal features in the new version, because your rep is too busy.

We're a medium size private firm that does about $80m in annual sales, all complex long cycles and deciding to go with Salesforce was one of the poorest decisions I've made as the business development manager. Thankfully we're with a proper crm now that may cost a bit more be is actually committed to our success.

Just good some of the way this company treats its customers..

Pros

Large development base, if you're high volume or retail type sales process it's likly valuable. Automaton is that's your strategy.

Cons

The poorest I've ever experienced. Impossible to elevate problems past the guy who wont help you.
Drops critcal features your process is built around during their development of modern versions and then tells you to vote for it...

 
 

Katherine from G-Form
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great for organizing customer information. Integration into other systems could be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, salesforce is a stronger tool for a sales team than a customer service team.

Pros

Salesforce is a great tool to keep track of customer information like contact details, communication history, and even a check box to identify difficult customers. By changing the titles of emails once they are saved, other co-workers can quickly see the status of an account. For instance, let's assume I have been emailing a customer to get an updated credit card number and they call a different co-worker to find out why the order has not shipped. That co-worker can easily do a search under the customer's name or company and with a glance see that I have trying to get new credit card information. They can immediately answer the customer.

I also like that phone calls can be placed directly through salesforce. With integration into the company phone system, but logging in and hitting a button, your phone will call the customer.

Also, the sales team can post - just like on facebook's wall - about their latest activities. This gives other teams the ability to see if there are any areas of concern or emphasis when they talk with that same customer.

Cons

There is a lack of customization that can make this out of the box solution a little unwieldy for individual companies. For example, each customer can only be associated with one email address. Therefore, if a customer sometimes emails you from their work email and sometimes from their home email, the conversations cannot be grouped under one person.

Also, emails cannot be sent directly from salesforce.com. Instead, it integrates with MS Outlook. In my experience, that integration can sometimes have issues where emails are not saved on salesforce. Also, the user has to go back into salesforce after sending the email to add information and change the subject to be more easily searchable by colleagues.

 
 

Jonathan from Innuma Ministries, Inc.
Specialty: Non-Profit
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Full spectrum CRM, lots of integration potential.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Saleforce is integratabtle with many of the popular web apps we use. It has a vast array of features for expanding nonprofits or businesses.

Cons

Hard to navigate. Saleforce has quite a learning curve to really use it to it's full potential. Many features users may never find or utilize.

 
 

Danielle from Career Contacts
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Salesforce in simple and easy to navigate around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sales force is very user friendly, easy to navigate through and has great search features. The layout allows for easy organization.

Cons

Sales force is quite glitchy when adding new contacts or assignments, the mobile option is terrible and the customer service has proven time and time again to be unhelpful.

 
 

Randy from Pacific Island Financial, LLC
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Robust!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the software but I think it's a bit of overkill for micro-small companies. I love this product on most days but there are days where I simply want to cancel my subscription when I need to set something new up.

Pros

So many bells and whistles! You almost have too many choices for customization. Excellent for sales managers and sales reps to know exactly where a customer or prospect is in the sales cycle.

Cons

Almost provides too many choices for customization. Make sure your admin is well trained. Make it easy for your sales rep to learn only what you need them to know.

 
 

Tj from ReBath
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

On the flip side we had to use this product because we were forced to however not having proper training for a new system is hard to try and figure out so that might be our problem.

Pros

The Calendar is ok, I don't think I can do pros because I don't understand the program that much we have no authority to do much

Cons

You cant delete items after you add them. You can can't save a possible client unless you add them back onto the schd even if they don't know when they can make a new appointment and ask to call you back. There should be a holding space for people that need to reschd.

 
 

Suzanne from Horizon House
Specialty: Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Salesforce is powerful but difficult to learn to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to input new leads. Easy to manage leads and lists. Good search functionality. Generates a bunch of different reports.

Cons

If you know what you are doing you can generate all sorts of reports and manage your sales funnel but I found it extremely hard to learn to do these things. Also, if this is not a software you use on a daily basis it is easy to forget how to do some things and it is not intuitive.

 
 

ADam from Sales
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Feature rich, but difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tons of features. Have used it elsewhere for work, and it has an incredible amount of functionality.

Cons

Difficult to learn. There are also several places to store the same information, making it hard to find.

 
 

Lane from CheckVideo, LLC
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Feature-rich but confusing to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Proven Innovator
Updates Often
Easy to lock down
Great as a CRM but not much else standalone
INTENSELY CONFIGURABLE and additive

Cons

Expensive!!!!
Confusing to Administrate
Confusing for users
No Business Intelligence options
SLA only upon request

 
 

Winnie from Coca-Cola
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, develop, quick implementation and rich in functionality. We implemented Salesforce.com as a case management tool. It has strong analytical and knowledge based tool that allow us to analyze business area at risk for HR and the company.

Cons

Data recovery and historical data migration are areas that have opportunity to be enhanced. We had to purchase additional tool and service to ensure data recovery process is in place.

 
 
 
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Showing 1-20 of 2,336

Jonathan from GTJobs
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good to use for a team following sales leads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team was able to follow sales from cold call all the way to completed closed one

Pros

It's easy for all members in the team to stay on the same page and see how the sale is progressing at one time

Cons

The generating reports functionality is difficult to use or work out how to make a new report or edit one

Source: Capterra
 

Mike from n2y

September 2017

September 2017

Very powerful software that allows an entire buying cycle and customer view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is incredibly flexible and powerful. You can program Salesforce to do just about anything you would like it to do.

Cons

Support process is confusing. I find it difficult to submit cases and have difficulty finding my case after submission.

Source: Capterra
 

Mafalda from EY
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Great CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very useful for one who has to manage various client relationships. It allows tracking of what you've done with that client and how your relationship is evolving as well as listing your "to do's"

Pros

Alongside the usual CRM services provided, salesforce allows for much customisation which ensures the product meets exactly what you're business needs

Cons

It would be good to be able to delete all tasks at once rather than doing it one by one. Hence, the task management function has room for improvement.

Source: Capterra
 

Shelby from UCA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

We just recently started using Salesforce, I think the concept is great, but it can be hard to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce allows you to streamline your marketing efforts, which is very important for our division.

Cons

The software is bulky and is not user friendly. We have to be coached for weeks to use it effectively.

Source: Capterra
 

Justine from EMEA Channels Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Over complicated and over featured for the average business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its a highly featured CRM but overall to complex for my business.

Pros

Well it does allow me to track my contacts and prospects as well as my pipeline subject to the system being correctly configured.

Cons

It is complex. It is over featured for the average company. You constantly need a specialist to add functionality.

Source: Capterra
 

James from Choice Future Planning
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Fantastic Sales Pipeline Management tool- The most well known for a reason

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped to track our sales pipeline and potential prospects- also provided some good options of plugins which can really enhance the software.

Pros

Like the fact it is cloud based- allows access of your information from anywhere- key features like contact management , sales forcasting and automation are easy to use and the software gives good functionality while still being quite intuitive to use

Cons

Some of the feature set isn't relevant to us as a smaller business- also costs can start to creep up quite quickly when you need a few users

Source: Capterra
 

Prateel from Information Technology and Services

September 2017

September 2017

Had used Salesforce to handle CRM pipelines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clear and easy to understand UI, with lot sof feature and functionalities which were ahead of its time.

Cons

too many features implied that UI at times was a lot cluttered; stickiness was very minimal after some time

Source: Capterra
 

Monica from ArizonaEast
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I've had a very easy and successful time using Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get the ease of having all contacts, addresses and information about my leads, customers and accounts all grouped together.

Pros

I like that I'm able to create leads, contacts and accounts with ease and then transfer information from leads into accounts with little to no issues.

Cons

I don't like the new update where I have to click on call's that I've made to see my notes from that specific call. In the past, I'd be able to just see that information without having to click on it.

Source: Capterra
 

Nathan from CenturyLink
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Salesforce is the most robust CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to be wildly more efficient at work.

Pros

Ability to integrate with almost anything and to pull targeted reports alongside robust tracking capabilities.

Cons

Requires professional setup and admins don't always allow everything I like to use in the SF platform.

Source: Capterra
 

Richa from Duke Energy

September 2017

September 2017

I worked on salesforce in my past life on both functional and technical sides.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Implemented across 6 regions of the company to achieve process alignment.

Pros

It's very user friendly, customizable, and has a robust reporting system. It can also be integrated with external systems.

Cons

The technical side is a bit complicated. Being a functional user, having implemented the software across the company and training employees, I expected to be able to make some customizations myself. I know programming, so logic was understansable but it was still complicated. It could be learnt with a little bit of training though. Not a huge negative.

Source: Capterra
 

Danielle from Typenex
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Software, easy to use, lots of features - couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The functionality of being able to fun reports and customize them so easily makes me so much more efficient!

Pros

This software is very user friendly in my opinion. I love the report feature with all the customizations that can be done. Makes my job a lot easier.

Cons

The only thing I can think of is I would allow more customizations to be done to the home page. Aside from that - I'm a happy camper!

Source: Capterra
 

Avery from Box Clever
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best way to organize your sales leads!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to organize your sales funnel is enormous!

Pros

Salesforce can do it all. You can keep track of all of your leads and determine exactly where they are in your sales funnel.

Cons

It is a very robust software with a ton of features. So, you may need a training session in order to be able to use it to its full potential.

Source: Capterra
 

Abbas from Masterkey

September 2017

September 2017

Enterprise CRM, but can sometimes become overbearing and complicated!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Extreme level of customizability (also a curse)!
- Best in class funnels / reporting. No other tool comes close.
- Integrations with practically anything
- We've used it for our sales, customer support and contracts processes for over 6 years now. Don't think we could operate without it.

Cons

- Not a huge fan of the new Lightning interface. It feels slower to use, and the tabbed layout is redundant at times.
- Not easy for configure and administer yourself. It's all there, but finding settings, toggles and features is extremely hard without help (guess that's why there is so much external support available).

Source: Capterra
 

Delamon from xola

September 2017

September 2017

Well - it's an absolutely fantastic platform. Unbeatable in that domain. However, it's slow!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

As a platform, it really is fantastic. You can use it as the base for your entire operational structure. Everything connects to salesforce.

Cons

Boy, is it slow and janky and cumbersome! I think everybody knows this, but it definitely shocks the eyes!

Source: Capterra
 

Kaitlin from Typenex Medical

September 2017

September 2017

The most clear and efficient CRM I have ever used at a company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My new favorite function that my company just added was creating a quote within a Salesforce opportunity. This has allowed everything to streamline a standardization and to create a professional PDF to send to the customer, while also being saved on the account so any sales representative can reference my specific pricing.

Cons

I personally wish that when you reassign a task to a different person, there was still a function to edit or add notes to it. There are times it is frustrating having to create another task because information has a potential to be lost going back and forth between multiple tasks on the same account.

Source: Capterra
 

Aaron from Bao inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Pretty good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has made tracking contacts very easy

Pros

As a CRM it is pretty robust. It has a lot of features that allows you to organize and prioritize accounts and contacts

Cons

Its robustness is actually a problem as well. It is a little too robust if you don't plan on using a lot of the functionality and can be a bit cumbersom

Source: Capterra
 

Emily from MTD

September 2017

September 2017

Not user friendly, but functions are good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool can be integrated with many other Salesforce tools which makes it much more valuable. We're one step closer to getting a 360 degree view of the customer.

Cons

At the user lever, it's not intuitive. It took weeks to figure out all the different buttons, views, tabs, etc. You could get lost down a rabbit hole of options.

Source: Capterra
 

Beck from LIHC

September 2017

September 2017

Salesforce makes assigning and completing tasks simple!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that Salesforce has so many elements to it - you can create tasks, delegate work, and add and edit fields to fit your needs.

Cons

I wish that Salesforce had a bit more substance to it, in that it could use some sprucing up (colors, fonts, icons, etc).

Source: Capterra
 

Vladimir from SnackNation
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Saleforce is essential to any Sales Organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's pretty much the industry standard for CRM, massive data management capaitlies that's other CRM can't handle

Pros

Managing prospects and my relationship with them, I like the ability to add custom sales notes. It's a good time.

Cons

Data intregity management for non-admin users, SF gets messy so easy, why don't we avoid or teach the base customer better?

Source: Capterra
 

Mandi from GTM Sportswear

September 2017

September 2017

Salesforce is the best customer relationship tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Links up with our Cisco phone company so each time a customer calls in, the account pulls directly up. You can also pull custom reports with this software capturing specific market's sales forecasts. Also allows you to run daily reports on subordinates sales numbers, calls made, emails sent, sales identified.

Cons

Sometimes the phone to Salesforce crashes which then you have to look accounts up manually.

Also, it doesn't prompt you to fix an email address that won't sync, it just goes to a list of "non responsive". Would be nice to have a prompt letting you know your email isn't going to get logged.

Source: Capterra
 
 
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