ScreenConnect Software


 

ScreenConnect is an application that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point between technicians and customers, enabling them to receive solutions without phone or chat sessions.

ScreenConnect is accessible from any internet-connected device. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ScreenConnect’s remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ScreenConnect’s remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with an unlimited audience.

ScreenConnect comes with four different pricing packages and offers dedicated mobile apps for iOS and Android.

 

ScreenConnect - Linux view
 
  • ScreenConnect - Linux view
    Linux view
  • ScreenConnect - Mac view
    Mac view
  • ScreenConnect - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

218 Reviews of ScreenConnect

 

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Software Advice Reviews (2)
More Reviews (216)

Showing 1-2 of 2

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 216

Steven from AdComp Systems Group

July 2017

July 2017

It's simply the best product we have used to manage computers remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility and ease of deployment. It works across many platforms seamlessly and gives us the freedom to access Linux and Unix clients as well as Windows..

Cons

Update process disrupts a few of our more secure installations because it requires some of my clients to reconfigure their firewalls every time.

Source: Capterra
 

Sarah from Abbeville Area Medical Center

July 2017

July 2017

Completely changed our IT department productivity!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I get my work done much more efficiently and experience fewer interruptions.

Pros

This software is quick and easy to use. Unlike other vendors, you are allowed to create a pool of machines for unattended access and all administrators can access them. Mobile app also works well.

Cons

I do wish updating endpoints to the latest version was a one-click action.

Source: Capterra
 

Jason from JJB Computer Consulting Services, LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

On Demand Remote Support at a Fair Price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

I can provide ad hoc support to my Mac and Windows clients without breaking the bank on a LMI Ignition subscription .

Cons

I can't change the resolution on the remote computer through the interface. Also the chat window on the client side is unattractive and too easily dismissed.

Source: Capterra
 

Andy from McGill Computer Services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I have been using the cloud version do over an year and been very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Being able to help my clients remotely and not having to go onsite.

Pros

Ease of use and installation. It works well all Windows devices. You can update the software remotely.

Cons

Doesn't seem to work as well with Linux. Not able to see contents of directories on my Linux comuters.

Source: Capterra
 

Chris from Data Preservation Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ConnectWise gives us the ability to access our clients with absolute ease and predictability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

mobility, reliability, ease of use, permanent access machines, client side ease of installation. mobility.

Pros

The mobile app was a key reason for using ConnectWise, it allows our mobile and remote support reps to literally be anywhere in the world and instantly access servers and client pc's in an instant.

The interface is very easy on both mobile and desktop, ease of connection form the client side is perfect and the ability to not just support on the fly but build permanent access machines and group them is a great help.

Cons

Customer support is hard to get on the phone, at least it was when they were ScreenConnect, to be fair i haven't needed support since the rebranding to ConnectWise. Email support is slow but acceptable. That being said, the fact that i haven't needed support, and truthfully have only ever needed it maybe twice, kinda speaks for itself.

Source: Capterra
 

Dereck from TRC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software, very quick to setup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost saving

Pros

Speed of getting connected to a remote client, with inclusive file transfer and reporting options without extra charge.

Cons

Occasional cloud outages, which may not occur if you hosted the software on your own servers. Issues are resolved quick however.

Source: Capterra
 

Mark from Ambul Systems Limited

June 2017

June 2017

Works great with Winows Machine. Very poor with Ubuntu Linux

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote machine support.

Pros

It's easy to setup and provides a professional interface for clients. It works reliably with Windows machines.

Cons

It doesn't work with Ubuntu. WHen connected to remote Ubuntu Desktop machines it is very slow and many graphics errors. A little pricey if your a small IT support company that casually uses it.

Source: Capterra
 

Eddy from EDDY IT Support
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I´m use to work with remote agents like ConnectWise and others, having this platform is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very easy to use platform, cost benefit is a plus against other remote platforms, also the easy setup for non dedicated remote agents and to provide remote support is very simple to use.

Pros

Easy to use, intuitive, multi platform, App for Smartphone and cost - benefit also is a Plus agains others platforms

Cons

Some times have to remote reinstall the App because the remote screen turns blank, would like to have file transfer possibilities.

Source: Capterra
 

Christian from Maralix Informatique enr.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good desktop Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, the agent is simple. The Group is important feature for Grouping device by client for easy access

Cons

Take the control of mobile device like iPhone, iPad or mobile device. Improve the feature on mobile device to take control

Source: Capterra
 

Wayne from RD Abbott Company
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great Reliable Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trouble shooting a computer in another city or state is easy.

Pros

Ability to control and connect to another computer is very easy. Love that you can control another computer if the operator is not there.

Cons

For meetings there is no way to phone in from a land line.

Source: Capterra
 

Óscar from TICgal
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Afordable remote access solution with lots of options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to access my customer servers from anywhere.

Pros

The cloud solution which I new as beta tester is fantastic. Compared with other solutions where you have to install software on your computer and licences are linked to it, ConnectWise Control (formerly ScreenConnect) allows me to use whatever computer I'm on. Even an smartphone but my fingers are too big to manage it properly.

Other features I like:
*I love the ability to change a remote support conection into a full access.
*You can customize your online website to match your corporate id.

Overall a nice alternative to other reown an expensive solutions.

Cons

I've found an issue with a Mac install. Maybe it was something specific from that laptop, since other OSX remote sessions went well.

Source: Capterra
 

Zachary from CPUfixUP
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I love it for Linux, has a few quirks with gnome 3.0 works great on windows as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Linux support, ease of use, better price than competitors.

Pros

Linux compatibility! This is the reason I chose Screenconnect and I believe the transition to connectwise was smooth. Hope to keep seeing great things.

Cons

The taskbar and certain windows won't appear when remotely connecting/controlling on Zorin OS linux. They use Gnome 3.0 I believe. If there is a fix for this it would be appreciated. Also if more features such as reboot and reconnect worked on Linux, that would be cool, but I am sure there are technical limitations.

Source: Capterra
 

Dan from Flashlight Technologies
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Perfect price point for single IT person

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inexpensive software that allows for remote support for my clients.

Pros

The ease of setup of new customers and the portal make this cloud based app wonderful. I don't have to manage anything. And the price fits perfectly for a single outsourced CIO.

Cons

Disabled some of the remote printing redirection features can be difficult and the two factor authentication is clunky.

Source: Capterra
 

Jon from Natera
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Awesome across platforms and amazing when working with multiple monitors (on the client's end)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works great when remoting into OSX. When needing users to connect, the process is amazingly easy and never has any issues.

Source: Capterra
 

Daniel from IT for Small Biz

June 2017

June 2017

ScreenConnect works and is relatively easy for the users to get connected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Interface is good, works across the board and my clients usually don't have any trouble getting the remote session started

Cons

Price skyrocketed with the change of ownership and required me to upgrade plans after Windows 10 required updates. I chose ScreenConnect because it was a much cheaper option vs competitors. Now I'm evaluating other options because pricing isn't special.
One missing feature is ability to get admin access once connected. If the user didn't run the connector as admin, it still works and we get connected, but I basically lose connection whenever a UAC prompt happens. I have to End Session and talk through client to get connector to run as admin. Competing products allow host to request admin and once client completes UAC, it stays with admin rights for the rest of the session

Source: Capterra
 

Michael from MicroAge
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Simple and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduced time to resolution for our customers. Reduced technician travel time. Reduced overall cost to support both customers and internal users.

Pros

Features are clear and work exactly as expected. Easier to use than most of the competition, and at a better price. Quality is improving with every release, and problems don't stay problems for long. The steady point releases mean I can test fixes and features when I want, and the automatic snapshots mean I don't have to worry about something breaking on the upgrade.

Cons

Performance can occasionally be a bit sluggish with the hosted service, I suspect due to host loads. The product is still very usable, but it is noticeable at times.

Source: Capterra
 

Sam from bank
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent Remote Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provide better remote support to my clients

Pros

Has saved me many times on trips to my customer's sites. Also allows me to give a more reliable remote support.

Cons

None I have not had any problems with the software. I think only issue I had one time was with connecting with a MAC but it was resolved

Source: Capterra
 

Roget from Greenfield Advisors
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Since we started using your software, remote support been extremely easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Easy to run Admin control on client computer. Not needing client to be an admin to run the remote session.

Cons

Nothing comes to mind. Maybe adding a feature where the admin can see the popup when requesting Admin Controll.

Source: Capterra
 

devren from Homeport Electronics

June 2017

June 2017

Fairly Positive experience with the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's quick and stable. I like that, though it's limited, it allows me access from my Linux workstations.

Cons

Limited support for Linux. I am forced to use Windows workstations to utilize some of the more advanced functions. The name changes you folks have done is ridiculous.

Source: Capterra
 

Jesse from MTPS
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Connectwise is a great remote software that helps from the small shop to the big enterprise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to remote control a computer even if I have never touched the computer before.

Pros

The software is extremely versatile, and easy to use. It offers many accessibility options for those hard to see screens.

Cons

Grouping computers in the access tab could be a lot more user friendly. The Management page could be a little more friendly also

Source: Capterra
 
 
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