ScreenConnect Software


 

ScreenConnect is an application that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point between technicians and customers, enabling them to receive solutions without phone or chat sessions.

ScreenConnect is accessible from any internet-connected device. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ScreenConnect’s remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ScreenConnect’s remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with an unlimited audience.

ScreenConnect comes with four different pricing packages and offers dedicated mobile apps for iOS and Android.

 

ScreenConnect - Linux view
 
  • ScreenConnect - Linux view
    Linux view
  • ScreenConnect - Mac view
    Mac view
  • ScreenConnect - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

228 Reviews of ScreenConnect

 

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Software Advice Reviews (2)
More Reviews (226)

Showing 1-2 of 2

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 226

Chris from Concept Technology Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The software formerly know as ScreenConnect meets all our needs for a remote control platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sheer ease of use and versatility is amazing. We previously used LogMeIn for years and have found this to be a much better solution.

Cons

The web interface can experience issues with slowness when met with remote computers with a larger resolution than your own screens.

Source: Capterra
 

Ezra from BHHS

August 2017

August 2017

Works good

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It works amazing and is cheap. Easy to use and a quick install for remote support. Much cheaper than team viewer or gotoassist.

Cons

You have to use the web UI, it does not have a software download. The web UI works great but it¿s nice having a download.

Source: Capterra
 

Ezra from BHHS

August 2017

August 2017

Works amazing for much cheaper than the competition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works just as good as teamviewer and gotoassist, and much cheaper. Quick install for the remote clients and easy navigation to help.

Cons

Does not have a desktop management software, you have to use the web client. Not too bad but can be slow depending on internet speed.

Source: Capterra
 

Steven from AdComp Systems Group

July 2017

July 2017

It's simply the best product we have used to manage computers remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility and ease of deployment. It works across many platforms seamlessly and gives us the freedom to access Linux and Unix clients as well as Windows..

Cons

Update process disrupts a few of our more secure installations because it requires some of my clients to reconfigure their firewalls every time.

Source: Capterra
 

Sarah from Abbeville Area Medical Center

July 2017

July 2017

Completely changed our IT department productivity!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get my work done much more efficiently and experience fewer interruptions.

Pros

This software is quick and easy to use. Unlike other vendors, you are allowed to create a pool of machines for unattended access and all administrators can access them. Mobile app also works well.

Cons

I do wish updating endpoints to the latest version was a one-click action.

Source: Capterra
 

Jason from JJB Computer Consulting Services, LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

On Demand Remote Support at a Fair Price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can provide ad hoc support to my Mac and Windows clients without breaking the bank on a LMI Ignition subscription .

Cons

I can't change the resolution on the remote computer through the interface. Also the chat window on the client side is unattractive and too easily dismissed.

Source: Capterra
 

Andy from McGill Computer Services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I have been using the cloud version do over an year and been very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to help my clients remotely and not having to go onsite.

Pros

Ease of use and installation. It works well all Windows devices. You can update the software remotely.

Cons

Doesn't seem to work as well with Linux. Not able to see contents of directories on my Linux comuters.

Source: Capterra
 

Chris from Data Preservation Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ConnectWise gives us the ability to access our clients with absolute ease and predictability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

mobility, reliability, ease of use, permanent access machines, client side ease of installation. mobility.

Pros

The mobile app was a key reason for using ConnectWise, it allows our mobile and remote support reps to literally be anywhere in the world and instantly access servers and client pc's in an instant.

The interface is very easy on both mobile and desktop, ease of connection form the client side is perfect and the ability to not just support on the fly but build permanent access machines and group them is a great help.

Cons

Customer support is hard to get on the phone, at least it was when they were ScreenConnect, to be fair i haven't needed support since the rebranding to ConnectWise. Email support is slow but acceptable. That being said, the fact that i haven't needed support, and truthfully have only ever needed it maybe twice, kinda speaks for itself.

Source: Capterra
 

Randell from Whitehair IT Consulting
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Used Screen Connect for about 2 years. It was easy to deploy in my network and connect to clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good remote software and being able to connect to clients on the fly. It was very cheap and affordable even for a one man shop. Made me look like a bigger organization.

Pros

The ease of use. Compared to other Remote programs, Screen Connect is just as fast, if not faster. Sessions connect fast and the extra tools are an extra help such as the file box and remote commands.

Cons

Setting up different sites was a bit difficult but once I figured it out it was easy. It could be easier though.

Source: Capterra
 

Aaron from Skynet.net Ltd

July 2017

July 2017

Connect wise is an excellent piece of software for managing customers computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It makes giving that extra level of support to your customers a breeze, Customers really enjoy that fact that if they are having an issue with their computer then instead of bringing it in we can remote in and sort the issues.

Cons

Sometimes connection is slow and that depends on server location as we are in New Zealand server location is in Australia and can have an impact on speed and level of service we can provide

Source: Capterra
 

Ahmed from ACS
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent for supporting family members and as a technician

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manage to get control without making a physical visit to resolve minor issues

Pros

Software has not failed and works great with all OS. The software is quick in connecting to the client and also the restart feature has not failed on me. It has always connected me back without any issues.

Cons

A little expensive for an occasional user and the file transfer function should be free to all. The software should be made where a user should not have to download a file but connect by clicking on a prompt so that inexperience people don't need to be get confused

Source: Capterra
 

Ahmed from Techy Business Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great solution but needs some improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used screenconnect after longtime with LogMeIn Rescue so our standards was high and screenconnect didn't let us down.

Great solution with competitive price and good features.

Cons

We would like to see some crucial features to be added but the good thing that the development team keeps upgrading the system in regular basis.

Things like a calling card/desktop icon for OSX to connect to support would be great.

Also having a sound notification when support session connects from the client side.

Source: Capterra
 

Jason from DenTechs
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I provide remote IT support. This would be difficult without ScreenConnect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can quickly and easily connect to any of my remote systems with a click of the button using the ScreenConnector application. The variety of connection options allows me to reduce the network impact for my remote customers. The ability to issue commands remotely is fantastic. It allows me to work behind the scenes without disrupting my customer's regular business.

Cons

The random "rate your experience" surveys that pop up after disconnecting a session. The new "your system is being controlled by..." banner on the remote system. It wouldn't be so bad if I could modify what it says. And the android app is barely adequate in a pinch. Definitely not something I would use regularly.

Source: Capterra
 

Michael from MMRLS
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I evaluated several vendors before selecting ScreenConnect, and have enjoyed using it since.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote management of PCs across 13 libraries in 5 counties.

Pros

The software is easy to install and use. The interface is very intuitive and requires little training to use successfully.

Cons

I have had several occasions where the web interface has to restart itself due to unknown error. It could be related to connection of ISP. I have had a few instances where the applications fails on the end machine, but this is not very common.

Source: Capterra
 

Ted from Westover Hills Assembly of God
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Screenconnect is a great product that allows me to remotely help my users from anywhere in the world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its simplicity but also the features like command line interface, file transfer, remotely updating the software, etc.

Cons

There isn't much to dislike. Occasionally on macs or machines with high resolutions (4k, etc) it can be slow.

Source: Capterra
 

Dereck from TRC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software, very quick to setup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost saving

Pros

Speed of getting connected to a remote client, with inclusive file transfer and reporting options without extra charge.

Cons

Occasional cloud outages, which may not occur if you hosted the software on your own servers. Issues are resolved quick however.

Source: Capterra
 

Mark from Ambul Systems Limited

June 2017

June 2017

Works great with Winows Machine. Very poor with Ubuntu Linux

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote machine support.

Pros

It's easy to setup and provides a professional interface for clients. It works reliably with Windows machines.

Cons

It doesn't work with Ubuntu. WHen connected to remote Ubuntu Desktop machines it is very slow and many graphics errors. A little pricey if your a small IT support company that casually uses it.

Source: Capterra
 

Eddy from EDDY IT Support
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I´m use to work with remote agents like ConnectWise and others, having this platform is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very easy to use platform, cost benefit is a plus against other remote platforms, also the easy setup for non dedicated remote agents and to provide remote support is very simple to use.

Pros

Easy to use, intuitive, multi platform, App for Smartphone and cost - benefit also is a Plus agains others platforms

Cons

Some times have to remote reinstall the App because the remote screen turns blank, would like to have file transfer possibilities.

Source: Capterra
 

Christian from Maralix Informatique enr.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good desktop Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, the agent is simple. The Group is important feature for Grouping device by client for easy access

Cons

Take the control of mobile device like iPhone, iPad or mobile device. Improve the feature on mobile device to take control

Source: Capterra
 

Wayne from RD Abbott Company
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great Reliable Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trouble shooting a computer in another city or state is easy.

Pros

Ability to control and connect to another computer is very easy. Love that you can control another computer if the operator is not there.

Cons

For meetings there is no way to phone in from a land line.

Source: Capterra
 
 
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