ScreenConnect Software


 

ScreenConnect is an application that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point between technicians and customers, enabling them to receive solutions without phone or chat sessions.

ScreenConnect is accessible from any internet-connected device. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ScreenConnect’s remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ScreenConnect’s remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with an unlimited audience.

ScreenConnect comes with four different pricing packages and offers dedicated mobile apps for iOS and Android.

 

ScreenConnect - Linux view
 
  • ScreenConnect - Linux view
    Linux view
  • ScreenConnect - Mac view
    Mac view
  • ScreenConnect - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

197 Reviews of ScreenConnect

 

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Software Advice Reviews (2)
More Reviews (195)

Showing 1-2 of 2

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 195

Jason from Sharp Ambulance Billing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Screenconnect makes remote support easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched to ScreenConnect after LogMeIn Rescue was getting too expensive for the number of users we had. We also tried some other on premise solutions. ScreenConnect worked better and was easier to connect and support our clients. Since we sold off part of the business and reduced support staff, we have switched to the hosted version of ScreenConnect (the upgrade price to get the Windows 10 fix didn't make sense at our smaller size). Still easy to use and connect to both external systems and internal systems for support. Would highly recommend this product for remote troubleshooting and training.

Pros

Easy to connect to remote users, flexible interface for dealing with multiple screens, security prompts, etc.

Cons

Can only match the client system monitors (so can't do 2 monitors if they only have one connected, so not a great solution for remote users as a full time connection option). Security prompts sometimes block screen input without indicating why the session appears locked.

Source: Capterra
 

Bill from The I.T. Department
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Mostly good and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use ScreenConnect to access approximately 100 unattended machines plus the occasional on demand support call. Generating a session and getting the client connected is easy, enabling unattended access from there is even easier. The toolbox and remote restart (especially in Safe Mode) are extremely helpful. I've tried many of the competitors products, and I prefer Screen Connect. My only negative is the iPhone app has not worked many times. They do an update and it works, then they do an update and it's broken again.

Pros

Ease of use and setting up client connections. The toolbox and remote reboot features.

Cons

iPhone app is consistently broken.

Advice to Others

Definitely worth taking the time to try it out and learn all of its features.

Source: Capterra
 

Brian from Southampton Computers
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Screen Connect is Fast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our remote support department have been using ScreenConnect for almost a year now it has been a great experience.
The service is fast and reliable and has never gone down once. We use it to support our break/fix customers remotely and the ease of use to get clients to connect is great. Alot of other remote software gets complicated for the client, clicking several links to get connect, but with ScreenConnect, simply download and run.

Pros

Ease of use, speed, file transfer, quick custom file transfer list

Cons

2FA difficult to setup for users.

Advice to Others

Really easy for clients to connect, unattended install available with no limits.

Source: Capterra
 

Eve from Geek Girl IT

April 2017

April 2017

Decent but needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Screen connect is a decent solution for remote control and management. The pricing is better than most for what it offers. I feel like it is lacking full feature support (as most add-ons have broken its usability for me) and the features it offers are a small amount compared to other solutions out there.

Source: Capterra
 

Heriberto from Index Panorama

April 2017

April 2017

Very good access to my computers from my mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hello,
I use ScreenConnect to provide support to several remote computers. I can do this very nicely with unattended service and I can also connect to those same computers from my mobile..fast and secure access. Now, with ScreenConnect, I can go out during the weekends and in case of any emergency I can use my phone, anywhere, to provide support with no problems.

Source: Capterra
 

Thomas from TNT Services informatiques
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good software, but did not do all I needed + screen quality issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a LogMeIn Rescue user since several years. I was looking for a similar, but less expensive remote desktop solution.
I used ScreenConnect for several months, in conjunction with LogMeIn Rescue.
During this period, I compared the value of both products and found the overall RD experience to be superior with LMI and chose to spend the extra money for this.
ScreenConnect is an excellent solution, and I did not expect it to compare on all aspects to a more expensive and more comprehensive product, but I found LMI better suited for my line of work.

Pros

Affordable, easy to integrate and use

Cons

Visual experience, video quality.

Source: Capterra
 

Daniel from Realty Executives Decision

April 2017

April 2017

Great software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched from the overpriced LogMeIn solution and moved to ScreenConnect several years ago. The support and product have been outstanding, the best remote solution I have used in my 20 years in IT support. If you have been researching a remote solution at a reasonable cost you can stop looking, ScreenConnect is it!

Source: Capterra
 

Rich from Lyonstech Consulting

April 2017

April 2017

Switched from LogMeIn and saved a bunch of cash

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have almost 250 machines in my and it costs 400 bucks less than similarly scaled LMI Central. will never go back to LMI

Pros

price. remote console.

Cons

must be in control of machine to reboot. LMI allowed that from advanced commands. needs more controlled file transfer; local IP not appearing in web interface is needed. need a dashboard to reboot machines en masse. mac task switching messes up windows buttons; sometimes primary clicks become secondary mouse button clicks. Make mac buttons match to remote (not alt/option mapping to command)

Advice to Others

keep it affordable for the little guys

Source: Capterra
 

Todd from Newbold Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great compared to more costly competition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ScreenConnect has been a great tool for us. The product does everything we want it to and is substantially less that the competitors. We feel we made the right choice for a partner.

Pros

Ease of options for customers. Cost is definitely an plus.

Cons

The user interface takes a little getting use to.

Source: Capterra
 

Jason from Ethic IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Screenconnect just works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This gives me the ability to connect anwhere, anytime, on any device. Easy to install. Easy to configure. I couldn't be more pleased

Pros

I love how easy it is to use and how easily my clients can get me connected to their pc's

Cons

nothing

Source: Capterra
 

Richard from Ikaree Corporation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Amazin Remote Support Proudct

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using ScreenConnect for several years and the product is amazing, easy to use and now with the new cloud servers, easy to configure and get setup. The only issue I have had is Connectwise recently purchased the product and integrated the customer service staff to Connectwise support. Now ScreenConnect is ticket only support, which works but does not give good value to the consumer. I would recommend this product to the tech savy individual who needs to provide fast, quality support to their end user I highly recommend.

Pros

Easy of Use and ongoing upgrades

Cons

The lack of customer service

Advice to Others

None

Source: Capterra
 

Jordan from Modus Operandi
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Best remote access software to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The main problem I had with other remote access software was the inconsistent connection and lag on different platforms - Windows suffered from dropped and failed connections and Mac suffered from severe lag where I ended up driving in to work because the remote software caused more problems than it was worth.

ScreenConnect resolved all my issues and at a much better price point. It just works.

Pros

Support
Ease of use
Cost

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Advice to Others

Support is very knowledgeable and helpful. Reach out to them.

Source: Capterra
 

Paul from Marley Comms

April 2017

April 2017

Perfect screenconnect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I couldn't live without screeenconnect. It's awesome :-) thank you as we can seamlessly connect to all of our clients.

Pros

Easy of use

Cons

None

Advice to Others

No e

Source: Capterra
 

Sergio from FS Networks Mexico
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Remote Control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy, Speed, Multi OS! Access to Servers and Workstations is very simple, just my remote costumers open the client and take the control. IT Pro must have.

Pros

All

Cons

None

Source: Capterra
 

Matt from Winston-Salem Rescue Mission
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Top Notch Screen Connect Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Screen Connect has made my life much easier when connecting easily to employees computers. I have also been able to help numerous persons with computer issues or for training with ease.

Pros

Ease of server deployment and connecting to other computers.

Cons

NA

Advice to Others

Nice price and great features

Source: Capterra
 

mike from advanced computers
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

great product , awesome value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love everything about Screen Connect so far. The only thing that i have complain about so far, is the fact that it runs very slow on Mac computers, other than that i love this product and i switched from logmein

Pros

features, ease of use, price

Cons

slow when running on Mac computers

Advice to Others

switch from logmein to screen connect today! i did it after using logmein for more than 5 years and couldn't be happier

Source: Capterra
 

Sam from Microsystems Support

April 2017

April 2017

Fantastic software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ScreenConnect has been a fantastic investment. Super easy to use, configure, and integrate into our website. Compared to other programs we tested I've found that screen connect is easy to have even the most computer illiterate client's initiate a session. The ability to blank the end users screen and lock the keyboard and mouse have been extremely helpful in situations were the remotely controlled computer is in a multi user environment. Really love it!

Source: Capterra
 

Morris from Ana's Cloud
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Better to GotoAisist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Goto Assist for for many years. This is much better product. I can have direct access to my most frequent client. Is very easy for my client to connect.

Pros

Easy to install, pricing , and direct access.

Source: Capterra
 

Colin from Pelican Computers

April 2017

April 2017

Works like a charm - quick, reliable and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works great, really useful to be able to have multiple sessions available and only use the licences on those you are connected to. Copying files across is a breeze and reliable. Just an occasional bug where the keyboards get confused.
We generally use this with users rather than servers and the ability to restart and have it re-connect straight back in is excellent

Source: Capterra
 

Jewitt from Community service programs of West AL, Inc

April 2017

April 2017

ScreenConnect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My agency chose ScreenConnect because of the price and ease of use. After the whle LogMeIn price increase we needed a remote desktop that we can use unattended access and ScreenConnect provuded just what we was looking to use.

Source: Capterra
 
 
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