SolarWinds Web Help Desk is a cloud-based IT help desk solution suitable for organizations of all sizes. It features ticketing and IT asset management, a built-in knowledge base and change approval management modules.
The system's ticketing feature automates the creation of a service request email into a trouble ticket, and can turn repetitive service requests into tickets. The software also creates real-time dashboards providing ticket fulfillment status.
SolarWinds Web Help Desk’s IT asset discovery feature automates the detection of IT asset inventory. The also feature allows users to manage and track asset history.
SolarWinds Web Help Desk’s knowledge management feature creates a centralized knowledge base for clients and IT executives to enable self-resolution and access to resources. The software also allows for the review of content in the knowledge base by assigning a knowledge base manager
The software shares ticket updates and push notifications on mobile iOS devices, and can be integrated with DameWare Remote Support software so users can also take advantage of remote desktop connectivity.