SolarWinds Web Help Desk Software


 

SolarWinds Web Help Desk is a cloud-based IT help desk solution suitable for organizations of all sizes. It features ticketing and IT asset management, a built-in knowledge base and change approval management modules.

The system's ticketing feature automates the creation of a service request email into a trouble ticket, and can turn repetitive service requests into tickets. The software also creates real-time dashboards providing ticket fulfillment status.

SolarWinds Web Help Desk’s IT asset discovery feature automates the detection of IT asset inventory. The also feature allows users to manage and track asset history.

SolarWinds Web Help Desk’s knowledge management feature creates a centralized knowledge base for clients and IT executives to enable self-resolution and access to resources. The software also allows for the review of content in the knowledge base by assigning a knowledge base manager

The software shares ticket updates and push notifications on mobile iOS devices, and can be integrated with DameWare Remote Support software so users can also take advantage of remote desktop connectivity. 

 

Web Help Desk - Dashboard
 
  • Web Help Desk - Dashboard
    Dashboard
  • Web Help Desk - Asset management
    Asset management
  • Web Help Desk - Change management
    Change management
  • Web Help Desk - Incident
    Incident
  • Web Help Desk - IT help desk
    IT help desk
  • Web Help Desk - Knowledge base
    Knowledge base
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

7 Reviews of Web Help Desk

 
Software Advice Reviews (1)
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from Teledyne Optech, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My company uses the Web Help Desk to track their clients' issues with their aerial surveying systems. I'm an organization freak. This program provides a great way to organize each client & their issues. It is easy to use & didn't take too long to understand how to work in the program. The type of statistics we require are not available through this program.

Pros

easy to use, organization

Cons

will not email to google group accounts, could provide more types of statistics

 
 
 
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