Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

114 Reviews of Spiceworks

 

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Software Advice Reviews (83)
More Reviews (31)

Showing 1-20 of 83

naveen from Computer Aid Inc
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Simple yet powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall satisfied, will continue to use the product and recommend

Pros

Easy to get one's hand around this tool
User-friendly
The product is evolving continuously through user feedback

Cons

The limitation it had on user accounts in trial version!

 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Perfect for smaller Help Desks and very good for larger ones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The price was perfect
The reporting features are great
Setting permission levels and creating user accounts is quick and simple
The ability to communicate with other users for advice is great
The alerts for when a new ticket is created helps a lot

Cons

It was a little difficult to navigate through the program but once you get used to it you will be fine.

 
 

James from Frosch Travel
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Spiceworks has been a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros

From the download to the end of the install, Spiceworks is very easy to set up.
It is easy to mange, you don't need a network admin.
It is easy to use, you don't have to be in IT.

Cons

While Spiceworks is very easy to use it is not designed for a large businesses.
Some patches force you to reset views (No big deal)

 
 

Trista from The School District of the City of York
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Experience has been good, but needing more features and abilities

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons

- doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

 
 

Susie from City of Rowlett
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

 
 

Estevan from Rowlett
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Spiceworks is good, since it's free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros

It's free and does have a lot of functions.

Cons

Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Advice to Others

If you don't have the money it's great, else, look for other product.

 
 

Javier from MANESA
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is recommended for power users only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Advice to Others

Don't buy it. There are some other cheaper options that do the same.

 
 

alain from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros

Don't know.

Cons

Mentioned in the review.

Advice to Others

Could be simpler.

 
 

Angelo from International American University
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicework needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the way Spicework is executed, however, it needs improvement. We were using it with the combination of our Gmail account. There are times it doesn't show who the sender is, so we have to locate it from our mailbox, which is an extra step we don't need.

Pros

It enables the user to keep track on how long the individual spends on the assigned task.

Cons

It needs to tell the user who the sender is, rather than guessing who sent it. We can improve on adding graphics to make it look more appealing to the user.

Advice to Others

N/A

 
 

Ronnie from International American University
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Useful but too cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Pros

Provides a way to track tasks, creates reports on productivity.

Cons

The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Advice to Others

I honestly wouldn't recommend it unless there are improvements to some of the issues I've mentioned before. As I do not work at a tech company, it does not provide a better way of keeping track of tasks (in a way that makes using email inefficient)

 
 

Nick from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried using Spiceworks at my work, but it was way too glitchy to be effective. Tickets were created that didn't include the email address of the person emailing us and when I responded, the message didn't go anywhere! I had to contact our Spiceworks admin to dig into the system and figure out where these messages came from and it ended up taking days to things that should have taken minutes. Ultimately it seemed easier to just go back to using other software instead of your ticketing system.

Pros

I like the idea of a ticketing system, but Spiceworks was too cumbersome to be effective. I also like that Spiceworks is stationed in Austin.

Cons

Emails got lost, the interface wasn't intuitive, the search function was inefficient.

Advice to Others

Try a collaborative inbox in Gmail instead.

 
 

Md from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a degree granting Business school. We use Spiceworks on a daily basis to track and resolve technical issues. The interface is easy and intuitive. It works perfectly. There are a lot of resources available like video tutorial. I will highly recommend Spiceworks.

 
 

Deanne from Holy Family Catholic School
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Just What We Need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a 1.2 person IT/computer education department and growing by leaps and bounds. We needed something to keep track of our open issues that didn't cost us much because we work at a Catholic school and the budget is low. Free is a good word and Spiceworks is beyond my expectations. Has the ability to create an article for a knowledgebase.

And can also generate stats.

Pros

Easy to use.

Advice to Others

Since we are a small shop, this may not have all the functionality of some big ticket help desk apps but I was surprised at how much it does have.

 
 

Kevin from Our Lady of the Elms
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

SpiceWorks for Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

A powerful tool, good reporting, however, design portal is not so easy to navigate.

Advice to Others

It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

 
 

Pauline from IAU
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Useful but Decided Not to Keep Using it (used cloud version)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.

Pros

Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Advice to Others

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

 
 

william from Solix
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Spiceworks review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very simple, albeit, limited software that is fine for the most basic needs.

Pros

simplicity of use

Cons

Limited features and flexibility

Advice to Others

ok for small, not very complex, companies.

 
 

Brian from GI SPORTZ
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

the spiceworks portal is easy to use and all information is right at fingertips.

Pros

all data in one spot for reports

Cons

none

Advice to Others

INSTALL IT NOW!

 
 

Jorge from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

SpiceWorks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very good software and free.
i like the way you can manage your inventory

Pros

good to maintain you inventory up to date

Cons

sometimes it is hard to automatically get client specifications.
the agent sometimes does not work and you have to add you equipment manually

 
 

Dustin from Tech-30
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Solid and Easy to Use Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Advice to Others

If you're looking for something free, easy to setup and easy to use this is your tool

 
 

Cary from NUSS Professional Services Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Spiceworks Help Desk and Network Monitor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks Help Desk is great for free. not perfect but we have been running it for 4 1/2 years and expanded from help desk into inventory, (which is great because then you can tag assets into the tickets) and also into the purchasing module. the purchasing module needs some work and has for sometime, despite my input contributions from my supply chain and procurement background before I joined IT. It has gotten a bit slow over the years and spiceworks answer was to deploy it on a physical server, which of course we said no. We have 17100 plus tickets in the system now. It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Free and effective nice integration with inventory and depreciation changes. Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Advice to Others

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

 
 
 
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Showing 1-20 of 31

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Everything you need to just open and close tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users.

Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

Pros

This is a simple software that will allow you to manage the opening and closing of tickets for your organization.

You can keep track of open tickets, assign them and make comments.

All changes in a ticket automatically generate an email to those involved in them.

It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

Cons

It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

Source: Capterra
 

Jennifer from United Way of Rhode Island
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great tool to have IT immediately know the issues we are having.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The issue immediately is "tri-aged" and goes to the appropriate people. Internally our IT colleagues are right on the issue.

Source: Capterra
 

Brandon from SIGNET Electronic Systems, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

All that Jazz

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to setup and use. Help desk has all the essentials. Network scanning capability and active directory integration.

Cons

Third-party integration is not widely available. Not as customizable or brand-able. Add-ins not being supported.

Source: GetApp
 

John from Translation and Localization

September 2017

September 2017

A great Helpdesk system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For a free product this is doing a amazing job. We have used it for a few years and it a important part of our workflow now. It has a great community and it is easy to expand with new features.

Cons

Because it is so easy to set up and get running some advanced features may be hidden away in odd places.

Source: Capterra
 

Diego from Arizona State University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Spiceworks is very easy to use.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I was able to do my job and help all customers who submitted a ticket through spiceworks.

Pros

For someone who only does tickets/inventory on spiceworks, it works very well. Very easy to use and everything is very well laid out.

Cons

For someone who deals with metrics, spiceworks can be a bit difficult because it doesn't give too many options.

Source: Capterra
 

Jesse from MTPS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

This is an excellent software, especially for the price tag of FREE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Spiceworks as an internal help desk. It helps us every day, all day.

Pros

It is extremely easy to setup, and manage. They offer a mobile app. It also inventories your network without many configurations.

Cons

While there is a lot of support it's hard to find support for the current version VS older versions.

Source: Capterra
 

Bob from Wyoming Medical Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

It is dead. There is talk of a cloud based solution, but we will see.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does a great job as a ping monitor, it does show traffic information.

Pros

It works ok. Version 1.5 has bugs that are not going to get resolved, so stay with 1.4 if you can find it.

Cons

That Spiceworks is killing the project. It worked well and was on the right path before it's unfortunate demise.

Source: Capterra
 

Talanda from Anita Borg Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

spiceworks is an IT dream machine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helps to keep track of inventory, use help desk ticketing system, track users, it's basically the beginning of any IT process. Used both the cloud and server install version, more options with the server install one.

Cons

due to the free nature, support is slow but that's totally reasonable. the hardest part is maybe configuring the server version versus cloud, but once you've figured it out and have the spiceworks agent installed , everything goes well.

Source: Capterra
 

Manuel from Fort Bend MUD 25

June 2017

June 2017

Easy to install and very easy to use. Lightweight IT helpdesk tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

i loved how easy it was to install in our enterprise. Ticketing was simple and the reporting was very robust.

Cons

ads, the software had some ads. some of the integration was cumbersome. I also had a weird issue where sometimes a few of our knowledge base tutorials would disappear for no reason.

Source: Capterra
 

Guillermo from Latin Asset

June 2017

June 2017

Fully functional solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We can now track issues with our various workstations, POS stations, servers and users very easily. This helps us to get the most urgent problems fixed first, while also making sure that we don't forget about the little problems either.

Cons

I do not like the bar on the right side with ads. Local account can get out of sync with your online community account

Source: Capterra
 

Ben from The Whole Person

May 2017

May 2017

Great IT support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This Software is easy to use, customization to whatever you need, and you can't beat the price! Even though this software could do even more than it is for us now, it is exactly what we need and keeps our support requests, hardware/software inventory, and vendor information all in one great place! My absolute favorite feature is email setup for support requests, all the details that go along with that feature!

Cons

I can't think of anything negative about the software, I only wish I had more time to customize and look into the many endless additional features we could probably use in addition to what we use now.

Source: Capterra
 

Diana from Independence Contract Drilling

April 2017

April 2017

Price is right

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Spiceworks for our ticketing system for years. It works well and was easy to setup. We can even pull reports for our statistics. And the best part about it is it is free.

Source: Capterra
 

Sunil from The Whole Person

April 2017

April 2017

Spiceworks Desktop Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks desktop is a fantastically robust and helpful utility. From my experience, they two key advantages to this software are the low cost and the community support. For small businesses or non-profits, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all, of the users on the forums are happy to help out with recommendations and suggestions from their own experience.
If you're looking for a simple, yet powerful solution for Helpdesk ticketing and network monitoring, I would strongly recommend checking out Spiceworks for your environment.

Source: Capterra
 

Emil from Collections agency
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

The best free Help Desk platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Spiceworks as our main IT Help Desk Platform.
I am using the word platform as it is really a platform on top of which you can build you IT management. A lot of apps are available and you can use it even for approval processes for the IT.
It is fast to set-up, easy to use and whats most important it is free.
The only disadvantage is that is uses SQL lite so if you want additional reporting, you have to be creative. It comes with a rebuild dashbord but if your IT is not small, you may want to consider other ways of managing the performance of your workers. The biggest disadvantage is that you can not exclude the "waiting" period of some ticket from your general timeframe in your reports automatically, this has to be dome manually.
For everything else, Spiceworks truly "rocks".

Pros

Fast, easy to use, lite

Cons

Only SQL lite, reporting

Source: Capterra
 

sfsdf from dsfsdfsdf

February 2017

February 2017

dfs sdf sdf sdfdsf

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fdsfsdfsd sdf sdfs dfsd sd sdfdsf sdfs ddsf sdfdsf ds sdf sdf sdf sdfsd s sd fsdf sdf sdfsdf sdfsdfsdfsdfsd fd

Source: Capterra
 

Jewitt from Community Service Programs of West Alabama (CSP), Inc.

February 2017

February 2017

Spice works Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use spiceworks cloud help desk everyday. Users are able to submit tickets for any IT related issues and I have access immediately. Spice works allows me to setup a form that users can access from a custom web address and submit tickets for any issues they may have.

Pros

Spiceworks is totally customizable. You have two options to choose on premise setup or cloud.

Cons

The cloud should have most of the same features as on premise

Advice to Others

If you are looking for an IT ticket system then spiceworks is the right choice

Source: GetApp
 

Noah from Jacksonville Jaguars
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Fantastic Ticket system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks is a great way to manage tickets and also help keep track of systems. They do a fantastic job of tracking time spent and even $ on resolving end user issues. You can even purchase equipment through them.

Pros

Full featured and very straightfoward

Cons

Can be a lot to keep track of on occasion

Source: Capterra
 

Jimmy from Louisville Metro Government
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Spiceworks, For when good enough, is good enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks is not the most powerful tool, It is not the most versatile, it is not even the prettiest but it is the best bang for your buck if you are just starting out. It offers everything that a small one or two person shop needs. If you expand beyond that, I would start to look into alternatives as the system begins to become unstable and unsearchable if you go beyond ~500 tickets a month.

Pros

Price

Cons

Stability in large usage environments

Source: Capterra
 

Micha from TitleNet Solutions, LLC

November 2016

November 2016

Hoping this can be my all-in-one solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have just started using this and I am hopeful that it will be able to replace a few other types of software that I'm currently using and be my all-in-one solution. So far, it seems to be packed with features. I will be taking advantage of the SpiceWorks training videos, but I think this will be great based on my experience with other SpiceWorks products.

Pros

I like that SpiceWorks is full of features and they do very well at staying up to date.

Source: Capterra
 

belinda from vera
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

CUSTOMER SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

"Scientific principles have been combined with the latest virtual reality technology to create a job interview training experience that is engaging, efficient, and effective. This training helps users learn the skills they need for successful job interviews."

Pros

Scenario Three - Skills and Confidence

Cons


Our comprehensive educational materials help you build skills and our detailed feedback and scoring system gives you the practice you need to walk into your next interview with confidence. Applying your skills in simulated interviews with Molly Porter and working for higher scores on higher difficulties will make you confident that you can nail your next real-world interview.

Advice to Others

You¿ve read books on interviewing cover to cover. You¿ve watched tutorials online. You¿ve written out your answers to standard questions and practiced them in front of the mirror. But when you¿re face-to-face with a real interviewer, you freeze up. How do you put all that planning into practice?

Source: Capterra
 
 
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