Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

97 Reviews of Spiceworks

 

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Software Advice Reviews (79)
More Reviews (18)

Showing 1-20 of 79

Susie from City of Rowlett
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Functionality
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Support

N/A

It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

 
 

Estevan from Rowlett
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Spiceworks is good, since it's free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
Support

It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros

It's free and does have a lot of functions.

Cons

Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Advice to Others

If you don't have the money it's great, else, look for other product.

 
 

Javier from MANESA
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is recommended for power users only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Advice to Others

Don't buy it. There are some other cheaper options that do the same.

 
 

alain from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Support

Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros

Don't know.

Cons

Mentioned in the review.

Advice to Others

Could be simpler.

 
 

Angelo from International American University
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicework needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like the way Spicework is executed, however, it needs improvement. We were using it with the combination of our Gmail account. There are times it doesn't show who the sender is, so we have to locate it from our mailbox, which is an extra step we don't need.

Pros

It enables the user to keep track on how long the individual spends on the assigned task.

Cons

It needs to tell the user who the sender is, rather than guessing who sent it. We can improve on adding graphics to make it look more appealing to the user.

Advice to Others

N/A

 
 

Ronnie from International American University
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Useful but too cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Pros

Provides a way to track tasks, creates reports on productivity.

Cons

The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Advice to Others

I honestly wouldn't recommend it unless there are improvements to some of the issues I've mentioned before. As I do not work at a tech company, it does not provide a better way of keeping track of tasks (in a way that makes using email inefficient)

 
 

Nick from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
Quality
Support

We tried using Spiceworks at my work, but it was way too glitchy to be effective. Tickets were created that didn't include the email address of the person emailing us and when I responded, the message didn't go anywhere! I had to contact our Spiceworks admin to dig into the system and figure out where these messages came from and it ended up taking days to things that should have taken minutes. Ultimately it seemed easier to just go back to using other software instead of your ticketing system.

Pros

I like the idea of a ticketing system, but Spiceworks was too cumbersome to be effective. I also like that Spiceworks is stationed in Austin.

Cons

Emails got lost, the interface wasn't intuitive, the search function was inefficient.

Advice to Others

Try a collaborative inbox in Gmail instead.

 
 

Md from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

We are a degree granting Business school. We use Spiceworks on a daily basis to track and resolve technical issues. The interface is easy and intuitive. It works perfectly. There are a lot of resources available like video tutorial. I will highly recommend Spiceworks.

 
 

Deanne from Holy Family Catholic School
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Just What We Need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are a 1.2 person IT/computer education department and growing by leaps and bounds. We needed something to keep track of our open issues that didn't cost us much because we work at a Catholic school and the budget is low. Free is a good word and Spiceworks is beyond my expectations. Has the ability to create an article for a knowledgebase.

And can also generate stats.

Advice to Others

Since we are a small shop, this may not have all the functionality of some big ticket help desk apps but I was surprised at how much it does have.

 
 

Kevin from Our Lady of the Elms
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

SpiceWorks for Maintenance

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

A powerful tool, good reporting, however, design portal is not so easy to navigate.

Advice to Others

It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

 
 

Pauline from IAU
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Useful but Decided Not to Keep Using it (used cloud version)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.

Pros

Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Advice to Others

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

 
 

william from Solix
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Spiceworks review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very simple, albeit, limited software that is fine for the most basic needs.

Pros

simplicity of use

Cons

Limited features and flexibility

Advice to Others

ok for small, not very complex, companies.

 
 

Brian from GI SPORTZ
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

the spiceworks portal is easy to use and all information is right at fingertips.

Pros

all data in one spot for reports

Cons

none

Advice to Others

INSTALL IT NOW!

 
 

Jorge from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

SpiceWorks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

very good software and free.
i like the way you can manage your inventory

Pros

good to maintain you inventory up to date

Cons

sometimes it is hard to automatically get client specifications.
the agent sometimes does not work and you have to add you equipment manually

 
 

Dustin from Tech-30
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Solid and Easy to Use Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Advice to Others

If you're looking for something free, easy to setup and easy to use this is your tool

 
 

Cary from NUSS Professional Services Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Spiceworks Help Desk and Network Monitor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Spiceworks Help Desk is great for free. not perfect but we have been running it for 4 1/2 years and expanded from help desk into inventory, (which is great because then you can tag assets into the tickets) and also into the purchasing module. the purchasing module needs some work and has for sometime, despite my input contributions from my supply chain and procurement background before I joined IT. It has gotten a bit slow over the years and spiceworks answer was to deploy it on a physical server, which of course we said no. We have 17100 plus tickets in the system now. It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Free and effective nice integration with inventory and depreciation changes. Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Advice to Others

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

 
 

Clint from Tri-Dim Filter Corporation
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Spiceworks is a Good Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The company I work for uses Spiceworks namely for the Help Desk application. It works well and loads quickly most of the time. Being able to set priorities to tasks and assign due dates are nice features.

 
 

Nancy from Holy Trinity Episcopal Academy
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

No Brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We use Spiceworks to track and assign all of our Helpdesk tickets for IT and facilities at our school. It couldn't be any easier to access, assign or communicate with others on the help desk ticket. If I need to recheck something or someone asks if they put in a work order for something that was broken to be fix, I can easily search with one or two words and all the tickets come up for that item, person or the issuer of the help desk ticket. I only hope others are already using this system of atleast give it a try!

Pros

Flexibility - the information is always accessible.

Cons

Not be able to sort closed tickets by user / they appear alphabetical.

Advice to Others

Give it a try... you'll be glad you did.

 
 

Francis from LA County Counsel
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Spiceworks Help Desk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Reviewing Spiceworks Usability and Features:
Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free
2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions
3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email
4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users
2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Advice to Others

Make it more visibility and improve UI. It needs to be intuitive.

 
 

Lawrence from Tri dim filter corporation
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Thumbs up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My company has been using spice works for some time now. We have began taking advantage of a lot of its features.

Pros

I like the knowledge base. It gives me the ability to see what issues others are experiencing like I am and what they are doing to fix it without having to go to a different site.

Cons

The only downfall and not much of one is the fact that the scan can be lengthy.

 
 
 
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