Spiceworks Software


 

Can free help desk software really work for your business? We think so, and so does the Software & Information Industry Association (SIIA). In 2010, they recognized Spiceworks as the best vertical market business content solution.

Spiceworks is a 100% free help desk and network management solution specifically designed for systems administrators and IT professionals. The system works best if you’re managing a network with up to 1,000 devices. While it can handle more than 1,000 devices, the software will run much slower. What we like most about Spiceworks is the robust functionality you get, all at no cost. With Spiceworks, your IT department can receive help support tickets via the Internet and email, assign them to the right team member, and create, track and manage new tickets. Other notable features in the free IT app include network monitoring, UPS power management, PC troubleshooting, and Active Directory management.

Used by nearly 1.5 million information technology professionals, Spiceworks is able to offer their system for free because it is sponsored by IT companies that advertise in the application. If you’d rather not view advertisements in the workflow, or if you can’t run them on your network, you can opt for the ad-free, low monthly cost version. The product is frequently updated by Spiceworks developers to meet the demands of their user base. They even offer telephone-, email- and chat-based support – all for free.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

65 Reviews of Spiceworks

Showing 1-20 of 65

 

from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

SpiceWorks Review

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very good software and free.
i like the way you can manage your inventory

Pros

good to maintain you inventory up to date

Cons

sometimes it is hard to automatically get client specifications.
the agent sometimes does not work and you have to add you equipment manually

 
 

from Tech-30
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

Solid and Easy to Use Tool

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Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Advice to Others

If you're looking for something free, easy to setup and easy to use this is your tool

 
 

from NUSS Professional Services Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

Spiceworks Help Desk and Network Monitor

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Spiceworks Help Desk is great for free. not perfect but we have been running it for 4 1/2 years and expanded from help desk into inventory, (which is great because then you can tag assets into the tickets) and also into the purchasing module. the purchasing module needs some work and has for sometime, despite my input contributions from my supply chain and procurement background before I joined IT. It has gotten a bit slow over the years and spiceworks answer was to deploy it on a physical server, which of course we said no. We have 17100 plus tickets in the system now. It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Free and effective nice integration with inventory and depreciation changes. Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Advice to Others

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

 
 

from Holy Trinity Episcopal Academy
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

No Brainer

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We use Spiceworks to track and assign all of our Helpdesk tickets for IT and facilities at our school. It couldn't be any easier to access, assign or communicate with others on the help desk ticket. If I need to recheck something or someone asks if they put in a work order for something that was broken to be fix, I can easily search with one or two words and all the tickets come up for that item, person or the issuer of the help desk ticket. I only hope others are already using this system of atleast give it a try!

Pros

Flexibility - the information is always accessible.

Cons

Not be able to sort closed tickets by user / they appear alphabetical.

Advice to Others

Give it a try... you'll be glad you did.

 
 

from LA County Counsel
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Spiceworks Help Desk Review

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Reviewing Spiceworks Usability and Features:
Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free
2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions
3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email
4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users
2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Advice to Others

Make it more visibility and improve UI. It needs to be intuitive.

 
 

from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Spiceworks Review

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I use this software daily for my job in the IT department. I did not implement the software, but my team did and the transition was seamless. The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

 
 

from Great Panther Silver Ltd.
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

Great Tool

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Easy to use product with many features of a outright purchased helpdesk tool
inventory management, helpdesk management, ticket allocation to groups , technicians, and priority , reporting capability is really good.

Advice to Others

definitely look at this product for small to medium businesses looking for a alternative product to those expensive business helpdesk systems.

 
 

from Urology Clinics of North Texas
Specialty: Healthcare / Medicine

Great way to implement low cost help desk

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Likes Best

No cost, so it helps with limited IT budgets and a large online community for peer interaction.

Likes Least

No granular control of email notifications for selecting if a technician can get email notifications on tickets they open and assign to someone else in the system.

Recommendations

It is a quick and easy way to implement help desk.

 
 

from Midwest Foods Inc.
Specialty: Food / Beverage

Spiceworks helpdesk for Netsuite issues.

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Likes Best

First of all after we implemented spiceworks my e-mail inbox looks much cleaner now. I used to get around 50 e-mails a day regarding ERP issues now everything in spiceworks . It`s easy to use. Highly recommended for help desk and IT professionals.

Likes Least

I wish I could customize the look. I don`t like fonts sometimes its hard to read I have to zoom in to see . Otherwise nothing complicated its very straight forward application.

Recommendations

If you are looking to Implement ticket system in your company, spiceworks will meet all your expectations no need to look another system.

 
 

from Midwest Foods
Specialty: Food / Beverage

Spiceworks is everything IT in one package

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Likes Best

Spiceworks user friendly set up can get any IT department up and running in minutes. It gives you a dedicated user portal so that your staff and or clients can submit their IT help desk request and or questions. It has great reports to keep track of the categories that users report to have in a consistent basis it allows you to make notes so that your technical staff can review what steps were taken to resolve the issues and also its reporting allows you to see how long tickets remain open.

Likes Least

I have not found something I dislike about Spiceworks..

Recommendations

If you are and IT pro and you are looking for a solution that is cost effective (FREE) and is an all in one package with user friendly interface Spiceworks is the way to go!

 
 

from Integrated Health Resources
Specialty: Healthcare / Medicine

Great Software

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Value for Money

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Likes Best

SpiceWorks has enabled my company with the ability to effectively communicate with and solve IT issues for our internal and external stakeholders by provided an easy and efficient help desk software application.

Likes Least

I would prefer a better GUI for email attachments.

Recommendations

This software is quite efficient and will allow you to handle the majority of your IT needs.

 
 

from Our Lady of the Elms
Specialty: Education

Used for maintenance & event setup tickets

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Likes Best

Customization of fields for submitted tickets. Cloud capability.

Likes Least

It's exclusively designed for IT and while probably good for that, is not adjustable enough to fit our needs best. Also not the easiest to use for less computer literate staff.

Recommendations

Simply the viewing screens. Remove the "more" button on individual tickets and always make entire ticket viewable.

 
 

from Great Panther Silver Ltd.
Specialty: Other

Good product, easy to use and provides good reporting

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Likes Best

its array of features and benefits, and inventory management has easy controls and many report features. I think people can definitely use for the organization for inventory and helpdesk.

Likes Least

web interface is a bit confusing especially with account on prem server vs cloud setup . need to separate or simplify.

Recommendations

Be sure to know your environment GPO for workstations and ensure you setup proper access to the desktop devices.
however initial access was somewhat confusing in accessing our on prem server. it should be a lot simpler

 
 

from Detroit Tool & Engineering
Specialty: Maintenance / Field Service

Machine service technician overview

Ease-of-use

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Likes Best

You can customise Spiceworks to fit your individual and company needs. You can customize how you are notified, who gets notified and to what categories. You can make this product your own.

Likes Least

There is not too much about Spiceworks that I do not find useful. If I had to pick something....the mandatory updates can be bothersome.

Recommendations

Go old school and make a list of what you want the software to do and check off your list. Next step would be to rate how easy it is to navigate the software. I found Spiceworks to be very user friendly.

 
 

from AGM Container
Specialty: Manufacturing

Spiceworks Rocks!

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Likes Best

I have been using Spiceworks for about 10 years now. First, its Free! You cannot beat the price. Even with the ads, its a great free product. We have some customizations that make it more unique to us, but overall its a great product.

Likes Least

I wish they would have a ticketing only version of their product. We use this in other departments separate from IT for ticketing, and it would be cool if they had a more stripped down version.

Recommendations

With the number of features that Spiceworks offers, there is no comparison with products like Dell Kase especially when you factor in the price.

 
 

from DTE
Specialty: Manufacturing

I use this to submit it support tickets.

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Likes Best

I like it because it is very intuitive and free. It is web based so you can access it from any browser.

Likes Least

Nothing so far. This product seems to do everything I need a ticket submitter to do.

Recommendations

Make sure the software you choose will keep the records that you need to review at a later date.

 
 

from DTE, Inc
Specialty: Manufacturing

Spiceworks is GREAT

Ease-of-use

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Likes Best

The visible tracking of jobs to make DTE more productive

Likes Least

No negatives at all. This product has made DTE a better company

Recommendations

Just try it and you will fall in love with it. This software draws together the IT department so that resources can be quickly deployed to fix issues.

 
 

from AGM Container Controls Inc
Specialty: Manufacturing

Easy customize and tailor to your needs

Ease-of-use

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Likes Best

Being able to customize the different features to tailor Spiceworks to the needs of our company. This alone made it easier for us to adopt and implement.

Likes Least

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize my implementation there wasn't very much documentation available for what I was trying to do. The community did provide a great resource but finding the information took some digging.

Recommendations

Make sure that the problems you are trying to solve with this solution are well defined before you start. This makes evaluating the specific features easier and will be easier to determine if it will be worth your time investment.

 
 

from DTE
Specialty: Manufacturing

Spiceworks is a great organized program

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Likes Best

What I like about Spiceworks is that I can stay neatly organized and always know what tasks I have for my day. It is also very helpful that I can make notes about my tickets and always look back on them. Great product!

Likes Least

What I least like about this product is that some of the notifications I get sometimes repeatedly come back up after closing this out and becomes somewhat annoying but it is very easy to ignore

Recommendations

Why not? The software is free and you can use it anywhere.

 
 

from DTE (Detroit Tool & Engineering)
Specialty: Manufacturing

Programmer Analyst

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Likes Best

This product is great for keeping track of ticket progress and history. This is extremely helpful when referencing similar issues in the future.

Likes Least

I would prefer to not see any ads, but it is not a big deal.

Recommendations

This is a great application for keeping records of help desk tickets.

 
 
 
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