Spiceworks Software


 

Can free help desk software really work for your business? We think so, and so does the Software & Information Industry Association (SIIA). In 2010, they recognized Spiceworks as the best vertical market business content solution.

Spiceworks is a 100% free help desk and network management solution specifically designed for systems administrators and IT professionals. The system works best if you’re managing a network with up to 1,000 devices. While it can handle more than 1,000 devices, the software will run much slower. What we like most about Spiceworks is the robust functionality you get, all at no cost. With Spiceworks, your IT department can receive help support tickets via the Internet and email, assign them to the right team member, and create, track and manage new tickets. Other notable features in the free IT app include network monitoring, UPS power management, PC troubleshooting, and Active Directory management.

Used by nearly 1.5 million information technology professionals, Spiceworks is able to offer their system for free because it is sponsored by IT companies that advertise in the application. If you’d rather not view advertisements in the workflow, or if you can’t run them on your network, you can opt for the ad-free, low monthly cost version. The product is frequently updated by Spiceworks developers to meet the demands of their user base. They even offer telephone-, email- and chat-based support – all for free.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

84 Reviews of Spiceworks

 
Software Advice Reviews (70)
More Reviews (14)

Showing 1-20 of 70

from Our Lady of the Elms
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

SpiceWorks for Maintenance

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N/A

A powerful tool, good reporting, however, design portal is not so easy to navigate.

Advice to Others

It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

 
 

from IAU
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

Useful but Decided Not to Keep Using it (used cloud version)

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I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.

Pros

Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Advice to Others

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

 
 

from Solix
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

Spiceworks review

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Very simple, albeit, limited software that is fine for the most basic needs.

Pros

simplicity of use

Cons

Limited features and flexibility

Advice to Others

ok for small, not very complex, companies.

 
 

from GI SPORTZ
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

Spiceworks

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the spiceworks portal is easy to use and all information is right at fingertips.

Pros

all data in one spot for reports

Cons

none

Advice to Others

INSTALL IT NOW!

 
 

from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

SpiceWorks Review

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very good software and free.
i like the way you can manage your inventory

Pros

good to maintain you inventory up to date

Cons

sometimes it is hard to automatically get client specifications.
the agent sometimes does not work and you have to add you equipment manually

 
 

from Tech-30
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

Solid and Easy to Use Tool

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Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Advice to Others

If you're looking for something free, easy to setup and easy to use this is your tool

 
 

from NUSS Professional Services Group
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

Spiceworks Help Desk and Network Monitor

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Spiceworks Help Desk is great for free. not perfect but we have been running it for 4 1/2 years and expanded from help desk into inventory, (which is great because then you can tag assets into the tickets) and also into the purchasing module. the purchasing module needs some work and has for sometime, despite my input contributions from my supply chain and procurement background before I joined IT. It has gotten a bit slow over the years and spiceworks answer was to deploy it on a physical server, which of course we said no. We have 17100 plus tickets in the system now. It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Free and effective nice integration with inventory and depreciation changes. Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Advice to Others

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

 
 

from Tri-Dim Filter Corporation
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Spiceworks is a Good Product

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The company I work for uses Spiceworks namely for the Help Desk application. It works well and loads quickly most of the time. Being able to set priorities to tasks and assign due dates are nice features.

 
 

from Holy Trinity Episcopal Academy
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

No Brainer

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We use Spiceworks to track and assign all of our Helpdesk tickets for IT and facilities at our school. It couldn't be any easier to access, assign or communicate with others on the help desk ticket. If I need to recheck something or someone asks if they put in a work order for something that was broken to be fix, I can easily search with one or two words and all the tickets come up for that item, person or the issuer of the help desk ticket. I only hope others are already using this system of atleast give it a try!

Pros

Flexibility - the information is always accessible.

Cons

Not be able to sort closed tickets by user / they appear alphabetical.

Advice to Others

Give it a try... you'll be glad you did.

 
 

from LA County Counsel
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Spiceworks Help Desk Review

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Reviewing Spiceworks Usability and Features:
Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free
2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions
3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email
4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users
2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Advice to Others

Make it more visibility and improve UI. It needs to be intuitive.

 
 

from Tri dim filter corporation
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

Thumbs up

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My company has been using spice works for some time now. We have began taking advantage of a lot of its features.

Pros

I like the knowledge base. It gives me the ability to see what issues others are experiencing like I am and what they are doing to fix it without having to go to a different site.

Cons

The only downfall and not much of one is the fact that the scan can be lengthy.

 
 

from Tri Dim Filter Corporation
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

Spice works

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I like how spice works works overall. My company has been using it for sometime now and have began taken advantage of more of its perks.

Pros

I like that i am able to scan my entire system including printers. I also enjoy the knowledge base.

Cons

The scan can take a while at times

 
 

from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Spiceworks Review

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I use this software daily for my job in the IT department. I did not implement the software, but my team did and the transition was seamless. The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

 
 

from Great Panther Silver Ltd.
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

Great Tool

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Easy to use product with many features of a outright purchased helpdesk tool
inventory management, helpdesk management, ticket allocation to groups , technicians, and priority , reporting capability is really good.

Advice to Others

definitely look at this product for small to medium businesses looking for a alternative product to those expensive business helpdesk systems.

 
 

from Urology Clinics of North Texas
Specialty: Healthcare / Medicine

Great way to implement low cost help desk

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Likes Best

No cost, so it helps with limited IT budgets and a large online community for peer interaction.

Likes Least

No granular control of email notifications for selecting if a technician can get email notifications on tickets they open and assign to someone else in the system.

Recommendations

It is a quick and easy way to implement help desk.

 
 

from Midwest Foods Inc.
Specialty: Food / Beverage

Spiceworks helpdesk for Netsuite issues.

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Likes Best

First of all after we implemented spiceworks my e-mail inbox looks much cleaner now. I used to get around 50 e-mails a day regarding ERP issues now everything in spiceworks . It`s easy to use. Highly recommended for help desk and IT professionals.

Likes Least

I wish I could customize the look. I don`t like fonts sometimes its hard to read I have to zoom in to see . Otherwise nothing complicated its very straight forward application.

Recommendations

If you are looking to Implement ticket system in your company, spiceworks will meet all your expectations no need to look another system.

 
 

from Midwest Foods
Specialty: Food / Beverage

Spiceworks is everything IT in one package

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Likes Best

Spiceworks user friendly set up can get any IT department up and running in minutes. It gives you a dedicated user portal so that your staff and or clients can submit their IT help desk request and or questions. It has great reports to keep track of the categories that users report to have in a consistent basis it allows you to make notes so that your technical staff can review what steps were taken to resolve the issues and also its reporting allows you to see how long tickets remain open.

Likes Least

I have not found something I dislike about Spiceworks..

Recommendations

If you are and IT pro and you are looking for a solution that is cost effective (FREE) and is an all in one package with user friendly interface Spiceworks is the way to go!

 
 

from Integrated Health Resources
Specialty: Healthcare / Medicine

Great Software

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Likes Best

SpiceWorks has enabled my company with the ability to effectively communicate with and solve IT issues for our internal and external stakeholders by provided an easy and efficient help desk software application.

Likes Least

I would prefer a better GUI for email attachments.

Recommendations

This software is quite efficient and will allow you to handle the majority of your IT needs.

 
 

from Detroit Tool & Engineering
Specialty: Maintenance / Field Service

Machine service technician overview

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Likes Best

You can customise Spiceworks to fit your individual and company needs. You can customize how you are notified, who gets notified and to what categories. You can make this product your own.

Likes Least

There is not too much about Spiceworks that I do not find useful. If I had to pick something....the mandatory updates can be bothersome.

Recommendations

Go old school and make a list of what you want the software to do and check off your list. Next step would be to rate how easy it is to navigate the software. I found Spiceworks to be very user friendly.

 
 

from AGM Container
Specialty: Manufacturing

Spiceworks Rocks!

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Likes Best

I have been using Spiceworks for about 10 years now. First, its Free! You cannot beat the price. Even with the ads, its a great free product. We have some customizations that make it more unique to us, but overall its a great product.

Likes Least

I wish they would have a ticketing only version of their product. We use this in other departments separate from IT for ticketing, and it would be cool if they had a more stripped down version.

Recommendations

With the number of features that Spiceworks offers, there is no comparison with products like Dell Kase especially when you factor in the price.

 
 
 
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