Track-It!
About Track-It!
Awards and Recognition
Track-It! Pricing
Free 30 day trial available
Starting price:
$995.00 one time
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Track-It!
1 - 5 of 72 Reviews
Miguel
Verified reviewer
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
Solid option for companies seeking a home grown solution !
Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!
PROSThis is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!
CONSthere's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.
Joseph
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Track-IT by Numara
For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.
PROSThe stability of the product. The customization aspect...adding fields. The options seem limitless.
CONSThe user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).
Vendor Response
Hi Joseph, thanks for the feedback. You should take a look at our new Track-It! 2018 version. It has some great new features, a new modern web interface and is a free upgrade to customers on support. I think it may be exactly what you are looking for.
Replied October 2018
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2024
Track-it customizable
Track-It! is highly customizable from ticketing to asset management, to reports.
CONSIntegration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed March 2019
Good asset management software
We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets.
PROSTrack-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.
CONSThe Track-it audit function is sometimes a little buggy with older operating systems.
Italo
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
I have worked for more than 4 years with the application and it is very useful to classify incidents
Good control of the Helpdesk department management and reporting
PROSThe knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team. Its cost is not very high
CONSApparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.