XSellco Fusion is help desk software for e-commerce sellers that supports multichannel marketplaces. It allows users to manage large volumes of customer support requests from their site alongside other online stores, such as Amazon, Shopify, Etsy, eBay and more.
Whenever users get queries from their customer, XSellco Fusion automatically attaches customer-related information to the ticket. This information can include product and order data, delivery information and recent messages. This solution also prioritizes users’ queries based on the message urgency.
With Support templates and SmartTags, users can reduce their response time by using automatically suggested replies for common queries. XSellco Fusion also automatically translates the messages from customers into users' preferred language, enabling users to cater multiple territories.
XSellco Fusion allows users to manage all of their customers through Twitter and Facebook integrations. Users can access the software through dedicated Android or iOS mobile apps. It is available on a tiered monthly subscription.
Henry from Vintage Rose
I love how the software feels like it is designed for me as an online seller and I don't need to adjust loads of settings to make it fit my business model lie some C-suite orientated help desk tools I've tried.
XSellco Fusion comes with a free trial. They had a great Onboarding team who helped us get set up immediately. We have had hardly no issues but when we have their support team have been very easy to reach out to. I've never had such a please dealing with Support before.
There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools.
If you are a serious seller on Amazon or eBay and looking to built a true multi channel sales business you need a help desk like XSellco Fusion that is designed with you business needs in mind.
Mark from GM Accessories
This is the best Amazon and eBay messaging tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks. It brings all messages from both marketplaces into one easy to use and categorize workflow.
Ray from Ultimate Rugby
We've been struggling to handle customer enquiries as our business grew. Most were standard enough, but even a simple "has it shipped yet" often meant looking for the order, checking delivery dates, writing the response etc. So it takes about 5 - 10 minutes per query.
We like fusion because it presents the data we need to solve the problem lots of the time. So we choose from a standard template response with just one click.