XSellco Fusion Software


 

XSellco Fusion is help desk software for e-commerce sellers that supports multichannel marketplaces. It allows users to manage large volumes of customer support requests from their site alongside other online stores, such as Amazon, Shopify, Etsy, eBay and more.

Whenever users get queries from their customer, XSellco Fusion automatically attaches customer-related information to the ticket. This information can include product and order data, delivery information and recent messages. This solution also prioritizes users’ queries based on the message urgency.

With Support templates and SmartTags, users can reduce their response time by using automatically suggested replies for common queries. XSellco Fusion also automatically translates the messages from customers into users' preferred language, enabling users to cater multiple territories.

XSellco Fusion allows users to manage all of their customers through Twitter and Facebook integrations. Users can access the software through dedicated Android or iOS mobile apps. It is available on a tiered monthly subscription.

 

XSellco Fusion - Assign priority
 
  • XSellco Fusion - Assign priority
    Assign priority
  • XSellco Fusion - Auto translation
    Auto translation
  • XSellco Fusion - Customer information
    Customer information
  • XSellco Fusion - Templates and replies
    Templates and replies
Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of XSellco Fusion

 

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Software Advice Reviews (1)
More Reviews (2)

Showing 1-1 of 1

Henry from Vintage Rose
Specialty: Accounting

August 2016

August 2016

Perfect help desk tool for moving to multi channel selling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love how the software feels like it is designed for me as an online seller and I don't need to adjust loads of settings to make it fit my business model lie some C-suite orientated help desk tools I've tried.
XSellco Fusion comes with a free trial. They had a great Onboarding team who helped us get set up immediately. We have had hardly no issues but when we have their support team have been very easy to reach out to. I've never had such a please dealing with Support before.

Likes Least

There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools.

Recommendations

If you are a serious seller on Amazon or eBay and looking to built a true multi channel sales business you need a help desk like XSellco Fusion that is designed with you business needs in mind.

 
 
 
Showing 1-2 of 2

Mark from GM Accessories

December 2015

December 2015

Best Amazon eBay messaging tool ever!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the best Amazon and eBay messaging tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks. It brings all messages from both marketplaces into one easy to use and categorize workflow.

Source: Capterra
 

Ray from Ultimate Rugby

January 2015

January 2015

Cut my support time by half

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been struggling to handle customer enquiries as our business grew. Most were standard enough, but even a simple "has it shipped yet" often meant looking for the order, checking delivery dates, writing the response etc. So it takes about 5 - 10 minutes per query.

We like fusion because it presents the data we need to solve the problem lots of the time. So we choose from a standard template response with just one click.

Source: Capterra