Alora Home Health Software


 

For home health agencies looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its thoughtful design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora streamlines plan of care, generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature is friendly and nimble, allowing users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.

 

Alora Home Health - Scheduler
 
  • Alora Home Health - Scheduler
    Scheduler
  • Alora Home Health - Patient Demographics
    Patient Demographics
  • Alora Home Health - OASIS
    OASIS
  • Alora Home Health - Aide Plan of Care
    Aide Plan of Care
  • Alora Home Health - Employee
    Employee
  • Alora Home Health - Employee Credentials and Expiration Dates Tracking
    Employee Credentials and Expiration Dates Tracking
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Mac OS

37 Reviews of Alora Home Health

Showing 1-20 of 37

 

from Ivory Home Health Services, Inc.
Specialty: Home Health Care
Size of portfolio: Single user Portfolio size: Single user

Alora Software Review

Ease-of-use

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Likes Best

It's a user-friendly, all-inclusive home health solution.

Likes Least

The software does not have Medicare claim transmission.

Recommendations

If possible, include a Medicare claim transmission system at an affordable price for new home health agencies so they don’t have to pay other vendors for Medicare billing.

 

from Haven Home Care
Specialty: Home Health Care
Size of portfolio: Single user Portfolio size: Single user

Stellar Representative Support

Ease-of-use

Functionality

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Customer Support

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Support
Likes Best

Our rep has been instrumental in helping us navigate our software transition issues and changes in billing code rates set by individual payers. She has been timely with her responses and consistently provides us with solutions to our problems. She is a excellent representative for Alora!

Likes Least

I dislike the lack of communication between the software engineers in my business. I am constantly having to check on the progress of a project I am currently working with a software engineer on. This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible.

Recommendations

Ensure that it will meet your needs start to finish and that your data can transfer smoothly into the platform.

 

from Home Health Connection
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Alora Home Health

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Quality
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Likes Best

They have great customer support! The software is very user-friendly.

Likes Least

The reports are not always as functional as we need them to be.

Recommendations

Make sure that the software is meeting your needs, and evaluate the support you get from them.

 

from Hat's Home Health
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

Greatest support team!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the ease of use and that I can click right into DDE. The support team is always helpful, and they all have superior knowledge of the system and have great attitudes!

Likes Least

I wish Medicare eligibility showed if the episode is early or late, if there is an MSP and any listed episodes with another agency.



Recommendations

Be patient and learn the system.

 

from Camillians Home Health Services
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Alora delivers what we need.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It's a super friendly product with excellent vendor support.

Likes Least

They need to support Mac for export and improve some of their functionalities, like the dashboard...

Recommendations

Use real people to do their training and not Webcast.

 

from Hilltop Home Care
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Good bang for the buck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

They have very good customer service, and the software decreases double entry of some of the other programs. It takes very little time to learn to be able to navigate through it.

Likes Least

Posting takebacks for negative receivables can be difficult.

Recommendations

Check how the software populates information so you don't have to re-enter the same information

 

from From The Heart Home Health Care
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We love it

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the ease of the use of the system.

Likes Least

Allergies are not up to date. There are multiple missing medications.

Recommendations

Compare how much service help is available with any software.

 

from PineCrest Home Health
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I absolutely LOVE Alora!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The things I like best about this product and vendor are the ease of maneuvering through the software from its fully encompassing spectrum of scheduling, billing, and documentation options, as well as the many different functionalities within each system.

Likes Least

What I like least about this product and vendor is the schedule. For our agency, which has frequent scheduling changes, we need features that notify employees of schedule changes and the options to send them secure messages from the office.

Recommendations

The recommendations that I have for others evaluating software like this is to have an itemized list of your agency's most needed product capabilities. Have the must haves, and then have the wants. For an agency to run proficiently and efficiently, the correct software is paramount!

 

from Park Home Health Services
Specialty: Home Health Care
Size of portfolio: Single user Portfolio size: Single user

Survey 2014

Ease-of-use

Functionality

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Likes Best

I like the good customer service and easy usage. Also, we are a very small company, and the price fits right in our budget.

Likes Least

I haven't found anything I don't like. Once I got familiar with the product, I was off.

Recommendations

Look for ease of use, customer service, technical talk were you can understand.

 

from Premier Nursing, LLC
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Thus far, my experience with Alora has been overall very good.

Ease-of-use

Functionality

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Likes Best

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field.

The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable.

When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way.

I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users.

I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

Likes Least

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Recommendations

I think one of the most important things people can look at when deciding on a software, especially if they are a new agency, is the support and help you get from the software vendors and at what cost they charge to help you out. Price is also a factor, especially for a new start up agency.

 

from LAABS HOME HEALTH CARE, INC.
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
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Likes Best

It's an extremely easy-to-use system with excellent customer service. The system follows Oasis forms and is very easy to understand. It will save us money, as we will no longer have to order costly forms for a variety of things. It will also save us time with regard to scheduling our employees.

Likes Least

Other than a few tweaks here and there, I would say there's nothing I don't like. It's easy to follow. We're still learning all that it can do, but the transition so far has been painless!

Recommendations

Be sure to have demos from a few different software providers, and then settle with the one that meets your agency's needs. Every agency is different. After you narrow them down to two possibilities, schedule another demo. Ask a lot of questions. Software vendors are very competitive, and if pricing is holding you back, you may be able to negotiate.

 

from Sullivan County Community Hospital Home Health
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Wonderful Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

Every time our agency calls in with a question or concern, we get top-quality, professional service! The staff is so friendly and will go above and beyond to help in any way they can. If we have a concern with something not being in the system or have a suggestion with needing to add a service, Alora's staff is always open to suggestions and eager to help in any way they can.

Likes Least

The only problem I have found is difficulty reaching a staff member at times. Our agency commonly has to leave a message and await a return call.

Recommendations

Look for a software company that has professional customer service and that are willing to work with you on a one-on-one basis.

 

from Best PCS, LLC
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is very user friendly, and the customer service reps are extremely courteous and helpful.

Likes Least

I haven't found anything I don't like about this product or vendor.

Recommendations

Give it a try! I have used many different systems in the home health industry. Alora is by far the best!

 

from Royalty Care Home Health Services
Specialty: Home Health Care
Size of portfolio: Single user Portfolio size: Single user

Alora Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Alora Software has outstanding customer support, and they continue to improve the software to make it user-friendly from a nurse perspective. Our nurses are so happy about how easy it is to use and how fast they learn how to navigate it.

Likes Least

I can't think of anything I don't like about the software

Recommendations

Compare software efficiency with pricing first, and really take time to learn what a software package can do to help you with your job.

 

from Preferred Touch Home Care
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

I am new to this system so I am learning something new every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that all info in the oasis moves to the 485 once created.

Likes Least

I don't like that you cannot review mobile notes all on one screen, there is no therapy FRA review, and you cannot scan a bunch of paperwork in and turn, delete, or name them separately.

Recommendations

If you have any issues, the customer service is very helpful. It can be downloaded to any computer which is nice when you can work anywhere.

 

from Trimark Health Serviices, Inc.

Ease-of-use

Ease-of-use

 
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Product Quality

 
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Customer Support

 

We are transitioning to Alora. The interaction of the Alora team, and the availability of their staff with the Trimark staff has been exceptional. Training sessions have the Trimark staff excited to get on this new software. We are feeling very positive with the merge and will send another review once we are up and running! Thank you, Alora, for getting us up to speed!

 

from Omnicare Home Healthcare Agency

Ease-of-use

Ease-of-use

 
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Customer Support

 

We are a home health care agency that was operating manually. We had no systems for scheduling, payroll, billing, reports, etc. We have been working with Alora for a little over a year. Training was delivered to meet our needs. With the implementation of each module, we were able to pace ourselves and receive training when we were ready to utilize Alora's features.

I have always been pleased with their customer service. But, over the past few months especially, I have received nothing but kindness, patience, and very knowledgeable advice and assistance from the representatives at Alora. They went the extra mile to conference in with a clearing house with whom we unfortunately were having conflicting software issues; they spoke to me nearly every day working through denials, as well as many emails.

I come into contact with a diverse group of people. My job requires me to do lots of business via phone. I have come into contact with rude, demeaning, and just darn nasty people. When trying to explain what the nature of your call is about, some people just don't listen. At Alora, the reps have always listened to us and will paraphrase to make sure they fully understand your needs. They are very patient and never rush, or speak over you. I just love Alora and look forward to working many years with them.

 

from Hilltop Home Care LLC

Ease-of-use

Ease-of-use

 
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Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a start-up home care agency, and we use the web-based version of software. Alora is easy to use and cost effective. What sets Alora apart from their competitors is their fabulous customer support. We work with their support team on a regular basis, and they are awesome!

 

from Renaissance Home Health Care

Ease-of-use

Ease-of-use

 
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Customer Support

 

Professional, courteous, and knowledgeable are just a few adjectives to describe the experience that my staff and I get every time we contact Alora for support. I chose Alora Healthcare Systems because the previous software wasn't as user-friendly, and we were looking for a healthcare software that made everyday challenges easier to deal with. I would truly recommend the software.

 

from Lifetime Medical

Ease-of-use

Ease-of-use

 
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Customer Support

 

I have used Alora over the last 10 months. I have 10 years experience in homecare, and this is first time I have used Alora. I find the Alora staff great to deal with and very supportive. The program is one of the easiest I have worked with, right through billing and reporting.

I am going to another agency as of next week and will be trying to get them to covert to Alora in order to help ease their current computer problems and before every nurse is brought on to computers in 2014.

The support staff has been great and I have learned a lot from them.

Thanks for all you have done to ease my understanding of Alora and OASIS!

 
 
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