Alora Home Health Software


 

For home health agencies of all sizes looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora provides several features such as generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature allows users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.

 

Alora Home Health - Scheduler
 
  • Alora Home Health - Scheduler
    Scheduler
  • Alora Home Health - Patient demographics
    Patient demographics
  • Alora Home Health - OASIS
    OASIS
  • Alora Home Health - Aide plan of care
    Aide plan of care
  • Alora Home Health - Employee
    Employee
  • Alora Home Health - Employee credentials and expiration dates tracking
    Employee credentials and expiration dates tracking
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

69 Reviews of Alora Home Health

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Kati from Med1Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Simple and Compliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and train others on. Has every bell and whistle needed. Amazing customer service. I couldn't be happier and I will not go anywhere else.

Cons

You have to buy every license separately and pay for EHR storage and for using their fax system. However, priced better than any other software. Not a big con to me but I had to think of something and that's the best I can come up with for a con.

 
 

Jennifer from Rishavena Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

A Leader In Home Health Care Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality.

 
 

Talhia from Rishavena Home Health Care Agency, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Alora, the best of the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Alora has been like a dear friend to our company for many years. It is an easy to master software with user-friendly layouts at every turn. I am a pro at this and I can barely use my own smartphone. I absolutely love this program and can confidently recommend it to any serious Home Health Care start-up or well established company as their primary business related software. Alora listens to your feedback and updates their software regularly to meet ever-changing industry needs.

Cons

There are little to no cons about this program. I have been using it for years and the only issue I have ever had was a server wide slow down once or twice that was cleared up within minutes.

 
 

Johanna from Rishavena Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellent program from an excellent company

Ease-of-use

Functionality

Product Quality

Customer Support

I recommend Alora.

Pros

Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost.

Cons

The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing.

 
 

Jacqueline from Rishavena Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Only the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business.

Cons

Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available.

 
 

Stephane from Rishavena Home Health Care Agency
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Alora - An Industry Leader

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please use Alora. Your business will thank you.

Pros

Alora Home Health Care is the heart of our business. All patient and caregiver related information is stored on its remote servers and all scheduling is done on its convenient, user-friendly Scheduler Calendar. I can not imagine working in the Home Health Care industry without Alora and its dedicated Customer Service staff at my side.

Cons

When I first joined the company, the interface was a bit dull in an aesthetic sense. Since joining, Alora has been updated several times and it is as sleek and beautiful as any other program in the modern era.

 
 

KHALIF from AM HOME HEALTH CARE
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

User friendly program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is user friendly. With no training at all, I was able to navigate the system with ease.

Cons

Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits.

 
 

Robbie from Home Health Services
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

New to Alora 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Alora has great training for our company. It does take time to get everyone one on board. Once the confusion is over everything runs great.

Pros

How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora.

Cons

A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member.
Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long.

 
 

Melissa from Comfort Keepers
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Unhappy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our organization asked the tech support at Alora to fix certain features (be able to view a list of caregiver schedules, make the schedule week Monday-Sunday, etc.) and fix the billing issues and were told that they would be fixed, but they never were.

Pros

Alora is paperless and makes it easy to verify that a caregiver is where he/she should be. Its very accessible for caregivers.

Cons

Alora is extremely un-user friendly from a scheduling and billing standpoint. Shifts become invisible and mistakes are inevitable but difficult to fix.

 
 

Hervin from Marianas Health, LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Alora Home Health Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It doesn't have have the capability to generate report for QAPI, OBQM, etc.

Pros

Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based.

Cons

Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX.

 
 

Abraham from Rishavena Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Alora is a comprehensive, user-friendly platform with a team of dedicated professionals to offer remote support and software training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, dedicated customer service staff to assist with issues, a lot of useful features constantly being added

Cons

Very few cons if any at all. Looking for more thorough and user-friendly billing options to edit/tweak claims, e.g. editable list of bill types, more clearly defined electronic claim/payer editing

 
 

Kristi from Love's Home Health Care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Company Through and Through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys.

Pros

Availability, assessable, web-based, scanning capability, and easy to use

Cons

The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)).

 
 

Angel from Angels Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Director of Business Development and Clinical Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice.

Pros

The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling.

Cons

A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems.

Advice to Others

Look at others, obtain demos, ask a lot of questions about billing scrubbers, multiple payers, set-up and training process before you decide. I am confident you will find Alora best for your needs and better than most.

 
 

Graciela from Tendra Home Health, Inc
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Alora Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is very easy to use. It is not complicated.
Anyone can use all aspects of this system, unlike another system where you have to find a computer savvy user.

Pros

It has the ability to copy and paste information from one place to another that is used frequently.
You can add and customized information that is used frequently

Cons

None

Advice to Others

Try the product, and will love it

 
 

Shannan from Supportive Learning Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Alora

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Alora is an amazing software. The training was slow and at a pace that was easy to adapt to.

Pros

the options for all the various types of home health care

Cons

no mileage tracker

Advice to Others

Recommend this software

 
 

brenda from ICA
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Alora home care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use but would like more drop down boxes and carryover.

Pros

user friendly

Cons

needs more carryovers from last visit note

Advice to Others

good for small practices

 
 

chris from lifestouch home health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

good job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is central to our ability to conduct our mission. We actually have become way more productive with the help of this product. The support staff have always been very helpful even if they needed to spend a lot of time to help us understand and correct a issue.

 
 

Amberlynn from Nurse Registry
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Alora is easy to use and navigate through. It keeps everything organized in one place which makes my searches more efficient.

Pros

It is easy to learn and get used to.

Cons

Sometimes Alora will be slow.

Advice to Others

I highly recommend this software.

 
 

Mama from Right Care Home Healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I started using Alora Software little over a year, I am very satisfied with the software because is user friendly. Alora customer services is great. All my software issues are handled in a timely manner by Alora staffs which is very important to me as agency administrator. I highly recommend Alora to other home care agencies.

 
 

Judy from Family Home Health
Specialty: Home Health Care

September 2016

September 2016

An Example of Going Beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

Likes Least

The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

Recommendations

Since this is my only experience with this type of software, see how flexible in movement around to other screens is, predictable, i.e., ICD-10 codes, etc. Speed of system when using the Classic vs the newer web based system (we are still on Classic); how the company handles customer service with bugs, suggestions, rolling out found issues to current customers to be watchful of until the issues are fixed are a few I'd be evaluating software on.

 
 
 
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