Alora Home Health Software


 

For home health agencies looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its thoughtful design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora streamlines plan of care, generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature is friendly and nimble, allowing users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.

 

Alora Home Health - Scheduler
 
  • Alora Home Health - Scheduler
    Scheduler
  • Alora Home Health - Patient Demographics
    Patient Demographics
  • Alora Home Health - OASIS
    OASIS
  • Alora Home Health - Aide Plan of Care
    Aide Plan of Care
  • Alora Home Health - Employee
    Employee
  • Alora Home Health - Employee Credentials and Expiration Dates Tracking
    Employee Credentials and Expiration Dates Tracking
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

58 Reviews of Alora Home Health

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Angel from Angels Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Director of Business Development and Clinical Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice.

Pros

The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling.

Cons

A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems.

Advice to Others

Look at others, obtain demos, ask a lot of questions about billing scrubbers, multiple payers, set-up and training process before you decide. I am confident you will find Alora best for your needs and better than most.

 
 

Kati from Med1Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Best and most simple software I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used a lot of homecare software systems. Nothing compares to the ease and simplicity of this software. Every clinician loves the fact it is simple and fast to use and doesn't cause a lot of extra time to chart. We will use Alora forever!

Pros

Simple charting, tracking reports and makes every clinician happy. A Happy staff makes everything flow perfectly. When things flow patients are taken care of and happy too!
Customer service for Alora is top notch. When I need something or anyone needs anything we get immediate service without substantial hold times or call backs.

Cons

None

Advice to Others

You cannot go wrong with this system.

 
 

Graciela from Tendra Home Health, Inc
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Alora Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product is very easy to use. It is not complicated.
Anyone can use all aspects of this system, unlike another system where you have to find a computer savvy user.

Pros

It has the ability to copy and paste information from one place to another that is used frequently.
You can add and customized information that is used frequently

Cons

None

Advice to Others

Try the product, and will love it

 
 

Shannan from Supportive Learning Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Alora

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Alora is an amazing software. The training was slow and at a pace that was easy to adapt to.

Pros

the options for all the various types of home health care

Cons

no mileage tracker

Advice to Others

Recommend this software

 
 

brenda from ICA
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Alora home care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Easy to use but would like more drop down boxes and carryover.

Pros

user friendly

Cons

needs more carryovers from last visit note

Advice to Others

good for small practices

 
 

chris from lifestouch home health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

good job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product is central to our ability to conduct our mission. We actually have become way more productive with the help of this product. The support staff have always been very helpful even if they needed to spend a lot of time to help us understand and correct a issue.

 
 

Amberlynn from Nurse Registry
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Alora is easy to use and navigate through. It keeps everything organized in one place which makes my searches more efficient.

Pros

It is easy to learn and get used to.

Cons

Sometimes Alora will be slow.

Advice to Others

I highly recommend this software.

 
 

Mama from Right Care Home Healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

User Friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I started using Alora Software little over a year, I am very satisfied with the software because is user friendly. Alora customer services is great. All my software issues are handled in a timely manner by Alora staffs which is very important to me as agency administrator. I highly recommend Alora to other home care agencies.

 
 

Judy from Family Home Health
Specialty: Home Health Care

September 2016

September 2016

An Example of Going Beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful.

Likes Least

The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question.

Recommendations

Since this is my only experience with this type of software, see how flexible in movement around to other screens is, predictable, i.e., ICD-10 codes, etc. Speed of system when using the Classic vs the newer web based system (we are still on Classic); how the company handles customer service with bugs, suggestions, rolling out found issues to current customers to be watchful of until the issues are fixed are a few I'd be evaluating software on.

 
 

Dennis from Agape Christian Home Health Care
Specialty: Home Health Care

September 2016

September 2016

The best folks to work with work at ALORA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They listen and they are helpful. Each person that I have talked to has a desire to help me through whatever the issue is

Likes Least

Can't think of any negatives and we have been using the software for years.

Recommendations

Ask if the software vendor is willing to work with you on your specific needs

 
 

Nita from SCCH Home Health
Specialty: Home Health Care

September 2016

September 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service.
Thank you

Likes Least

All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming.

Recommendations

System flows together from entering new patient to visit notes from clinicians.

 
 

Kim from Moore Home Health Care, Inc
Specialty: Home Health Care

September 2016

September 2016

Fantastic Home Health Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Our agency has worked with 3 other home health software companies and Alora best meets the needs of our intermediate sized agency. The sales department was wonderful as well as technical support. We are treated as if our business matters!

Likes Least

On the rare occasion that the software is not available during business hours it can be challenging. However, the downtime is minimal.

Recommendations

Take a look at the software and you will love it! It is easy to use and comes at a great value!

 
 

evelyn from MArianas HEalth services, Inc
Specialty: Home Health Care

September 2016

September 2016

Alora Classic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The Alora Classic is so friendly user, easy to navigate and have a good customer support

Likes Least

When we moved to Remote Desktop, it is so slow and the printing takes some time

Recommendations

I really want to see some new guidelines and updates from CMS in their Announcement portion. That will help us to be aware of something new from Medicare

 
 

Garrett from Surgical Home Health Specialists, Inc
Specialty: Home Health Care

September 2016

September 2016

One of the first ones I looked at for review. Goodproduct

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Ease of use, which is important for clinicians in the field

Likes Least

price, needs to be priced lower for start-ups Start-ups dont have a lot of cashlying around

Recommendations

Look at a large number and try to get the sample trial

 
 

Kristi from LLC
Specialty: Home Health Care

September 2016

September 2016

A Perfect Fit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love that the software offers everything our company needs to run efficiently. The software is easy to use and covers every aspect of the day to day operations. I also love that the vendor is always available when I need them.

Likes Least

I wish it offered a Payroll program, then I could have a all in one software for the business. However they do offer tabs on keeping up with pay rate and differential pay rates, which is a big help. All in all I am glad I chose Alora.

Recommendations

Practice makes perfect. I go through the tabs often to familiarize myself with the software and if I have a question, I don't hesitate to call.

 
 

Christy from Supreme Touch Home Health Services
Specialty: Home Health Care

April 2016

April 2016

Alora is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is very user friendly and it is easy to train others on it.

Likes Least

Sometimes it can take awhile to hear back from customer support

Recommendations

Pinpoint what is most important to you in a software and start with reviewing those items

 
 

David from Independence Home Health llc
Specialty: Home Health Care

March 2016

March 2016

Payment summary issue

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

Likes Least

The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

Recommendations

Your software needs to integrate employee times so different shifts show on the same line item in the claim.

 
 

Judy from CareCo Medical
Specialty: Home Health Care

February 2016

February 2016

Alora is non-interactive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely.

Likes Least

The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you.

Recommendations

Keep Looking! There are much better programs out there as we have discovered for ourselves for approximately what we are paying.

 
 

Cindy from Cura Care Corp.
Specialty: Home Health Care

September 2015

September 2015

I inherited this product and have had to teach myself how to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use for field staff.
When a problem does arise, customer service is prompt in resolving it.

Likes Least

I had to make a manual for my staff as the product manual and help sections provided were insufficient.

Recommendations

It needs to work easily for your field staff. Review the provided manuals.

 
 

Eugene from Elder's Journey
Specialty: Home Health Care

September 2015

September 2015

It get's the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

Likes Least

The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

Recommendations

Give it a 2-week trial. Ask a lot of questions based on your needs.

 
 
 
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