Alora Home Health Software


 

For home health agencies looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its thoughtful design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora streamlines plan of care, generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature is friendly and nimble, allowing users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.

 

Alora Home Health - Scheduler
 
  • Alora Home Health - Scheduler
    Scheduler
  • Alora Home Health - Patient Demographics
    Patient Demographics
  • Alora Home Health - OASIS
    OASIS
  • Alora Home Health - Aide Plan of Care
    Aide Plan of Care
  • Alora Home Health - Employee
    Employee
  • Alora Home Health - Employee Credentials and Expiration Dates Tracking
    Employee Credentials and Expiration Dates Tracking
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

43 Reviews of Alora Home Health

Showing 1-20 of 43

 

from Supreme Touch Home Health Services
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Alora is amazing!

Ease-of-use

Functionality

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Customer Support

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Likes Best

This product is very user friendly and it is easy to train others on it.

Likes Least

Sometimes it can take awhile to hear back from customer support

Recommendations

Pinpoint what is most important to you in a software and start with reviewing those items

 

from Independence Home Health llc
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Payment summary issue

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Likes Best

Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

Likes Least

The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

Recommendations

Your software needs to integrate employee times so different shifts show on the same line item in the claim.

 

from CareCo Medical
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Alora is non-interactive

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Likes Best

We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely.

Likes Least

The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you.

Recommendations

Keep Looking! There are much better programs out there as we have discovered for ourselves for approximately what we are paying.

 

from Cura Care Corp.
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I inherited this product and have had to teach myself how to use it.

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Functionality

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Likes Best

Ease of use for field staff.
When a problem does arise, customer service is prompt in resolving it.

Likes Least

I had to make a manual for my staff as the product manual and help sections provided were insufficient.

Recommendations

It needs to work easily for your field staff. Review the provided manuals.

 

from Elder's Journey
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

It get's the job done.

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Likes Best

The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

Likes Least

The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

Recommendations

Give it a 2-week trial. Ask a lot of questions based on your needs.

 

from Life Star Home Care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Awesome Software

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N/A

Likes Best

They have very good customer service, and the software decreases double entry of some of the other programs. It takes very little time to learn to be able to navigate through it. All the information on our client as well as staff members is right there at my fingertips, I do not need to thumb through charts anymore! Keeps track of license due dates, as well as recert., and supervisory visits.

Likes Least

N/A I haven't found anything I don't like. Once I got familiar with the product, I was off.

Recommendations

Research and explore all software I was convinced Healthcare Synergy was the best, Alora beat them out in more than one way!

 

from Ivory Home Health Services, Inc.
Specialty: Home Health Care
Number of employees: Single employee Employees number: Single employee

Alora Software Review

Ease-of-use

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Likes Best

It's a user-friendly, all-inclusive home health solution.

Likes Least

The software does not have Medicare claim transmission.

Recommendations

If possible, include a Medicare claim transmission system at an affordable price for new home health agencies so they don’t have to pay other vendors for Medicare billing.

 

from Haven Home Care
Specialty: Home Health Care
Number of employees: Single employee Employees number: Single employee

Stellar Representative Support

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Likes Best

Our rep has been instrumental in helping us navigate our software transition issues and changes in billing code rates set by individual payers. She has been timely with her responses and consistently provides us with solutions to our problems. She is a excellent representative for Alora!

Likes Least

I dislike the lack of communication between the software engineers in my business. I am constantly having to check on the progress of a project I am currently working with a software engineer on. This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible.

Recommendations

Ensure that it will meet your needs start to finish and that your data can transfer smoothly into the platform.

 

from Home Health Connection
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Alora Home Health

Ease-of-use

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Likes Best

They have great customer support! The software is very user-friendly.

Likes Least

The reports are not always as functional as we need them to be.

Recommendations

Make sure that the software is meeting your needs, and evaluate the support you get from them.

 

from Hat's Home Health
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Greatest support team!

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Likes Best

I like the ease of use and that I can click right into DDE. The support team is always helpful, and they all have superior knowledge of the system and have great attitudes!

Likes Least

I wish Medicare eligibility showed if the episode is early or late, if there is an MSP and any listed episodes with another agency.



Recommendations

Be patient and learn the system.

 

from Camillians Home Health Services
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Alora delivers what we need.

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Functionality

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Likes Best

It's a super friendly product with excellent vendor support.

Likes Least

They need to support Mac for export and improve some of their functionalities, like the dashboard...

Recommendations

Use real people to do their training and not Webcast.

 

from Hilltop Home Care
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good bang for the buck

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Quality
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Likes Best

They have very good customer service, and the software decreases double entry of some of the other programs. It takes very little time to learn to be able to navigate through it.

Likes Least

Posting takebacks for negative receivables can be difficult.

Recommendations

Check how the software populates information so you don't have to re-enter the same information

 

from From The Heart Home Health Care
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We love it

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
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Likes Best

I like the ease of the use of the system.

Likes Least

Allergies are not up to date. There are multiple missing medications.

Recommendations

Compare how much service help is available with any software.

 

from PineCrest Home Health
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I absolutely LOVE Alora!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The things I like best about this product and vendor are the ease of maneuvering through the software from its fully encompassing spectrum of scheduling, billing, and documentation options, as well as the many different functionalities within each system.

Likes Least

What I like least about this product and vendor is the schedule. For our agency, which has frequent scheduling changes, we need features that notify employees of schedule changes and the options to send them secure messages from the office.

Recommendations

The recommendations that I have for others evaluating software like this is to have an itemized list of your agency's most needed product capabilities. Have the must haves, and then have the wants. For an agency to run proficiently and efficiently, the correct software is paramount!

 

from Park Home Health Services
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Survey 2014

Ease-of-use

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Likes Best

I like the good customer service and easy usage. Also, we are a very small company, and the price fits right in our budget.

Likes Least

I haven't found anything I don't like. Once I got familiar with the product, I was off.

Recommendations

Look for ease of use, customer service, technical talk were you can understand.

 

from Premier Nursing, LLC
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Thus far, my experience with Alora has been overall very good.

Ease-of-use

Functionality

Product Quality

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Likes Best

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field.

The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable.

When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way.

I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users.

I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

Likes Least

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Recommendations

I think one of the most important things people can look at when deciding on a software, especially if they are a new agency, is the support and help you get from the software vendors and at what cost they charge to help you out. Price is also a factor, especially for a new start up agency.

 

from LAABS HOME HEALTH CARE, INC.
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Excellent!

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Product Quality

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Likes Best

It's an extremely easy-to-use system with excellent customer service. The system follows Oasis forms and is very easy to understand. It will save us money, as we will no longer have to order costly forms for a variety of things. It will also save us time with regard to scheduling our employees.

Likes Least

Other than a few tweaks here and there, I would say there's nothing I don't like. It's easy to follow. We're still learning all that it can do, but the transition so far has been painless!

Recommendations

Be sure to have demos from a few different software providers, and then settle with the one that meets your agency's needs. Every agency is different. After you narrow them down to two possibilities, schedule another demo. Ask a lot of questions. Software vendors are very competitive, and if pricing is holding you back, you may be able to negotiate.

 

from Sullivan County Community Hospital Home Health
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Wonderful Customer Service

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Likes Best

Every time our agency calls in with a question or concern, we get top-quality, professional service! The staff is so friendly and will go above and beyond to help in any way they can. If we have a concern with something not being in the system or have a suggestion with needing to add a service, Alora's staff is always open to suggestions and eager to help in any way they can.

Likes Least

The only problem I have found is difficulty reaching a staff member at times. Our agency commonly has to leave a message and await a return call.

Recommendations

Look for a software company that has professional customer service and that are willing to work with you on a one-on-one basis.

 

from Best PCS, LLC
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Excellent Customer Service!

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Likes Best

The software is very user friendly, and the customer service reps are extremely courteous and helpful.

Likes Least

I haven't found anything I don't like about this product or vendor.

Recommendations

Give it a try! I have used many different systems in the home health industry. Alora is by far the best!

 

from Royalty Care Home Health Services
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Alora Software

Ease-of-use

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Likes Best

Alora Software has outstanding customer support, and they continue to improve the software to make it user-friendly from a nurse perspective. Our nurses are so happy about how easy it is to use and how fast they learn how to navigate it.

Likes Least

I can't think of anything I don't like about the software

Recommendations

Compare software efficiency with pricing first, and really take time to learn what a software package can do to help you with your job.

 
 
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