Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice combine a cloud-based back-office system and a native iPad point-of-care app.

Brightree Home Health and Brightree Hospice offer an EHR that provides built-in checks that alert clinicians to all mandatory and missing information for visit documentation. It also ensures that best practices are enforced by requiring form completion before submission. The systems guide caregivers through assessments and provide full access to patient data anytime, anywhere as offline documentation is enabled at the point-of-care. Brightree offers tools to streamline new patient referral processes or centralize scheduling. Proactive alerts and hotlists can help teams stay in communication and address regulatory, billing and patient issues quickly.

The systems also offer HIPAA-compliant mobile messaging, so that field staff can stay in touch with the office at all times.

 

 

Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
 
  • Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
    Communicate with Employees & Physicians
  • Brightree Home Health and Brightree Hospice - Workflow & Hotlists Ensure Compliance
    Workflow & Hotlists Ensure Compliance
  • Brightree Home Health and Brightree Hospice - Compliant and Compatible
    Compliant and Compatible
  • Brightree Home Health and Brightree Hospice - Protects Agencies and Their Patients
    Protects Agencies and Their Patients
  • Brightree Home Health and Brightree Hospice - Tap & Go Care Plans
    Tap & Go Care Plans
  • Brightree Home Health and Brightree Hospice - "About Me" Organization
    "About Me" Organization
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

47 Reviews of Brightree Home Health and Brightree Hospice

Showing 1-20 of 47

 

from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Administrator review

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Likes Best

I love the care plan mapping/finding office side to be cumbersome

Likes Least

Training in training module-would like more live training to deal with issues in first two weeks as issues arise

Recommendations

more support during live implementation. Problem evaluation for first week to prevent issues earlier.

 

from Saline County Home Health
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

This program has been very reliable and I have not had any issues.

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Likes Best

this program was very easy to learn. I love the fact that I can look up any client at any time.

Likes Least

I have not yet experienced any issues yet. I don't care for having to log and in and out every single time.

Recommendations

Easy to understand and follow. Easy to pull up all clients Can check previous visits if there were any concerns

 

from Saline County Home Health
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Charting time has improved

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

They have simplified charting and improved timeliness. Our agency would be a month behind and now are up to the day with charting

Likes Least

Some of the updates are not coming along as quickly as I would like
Some of the charting options need more availability

Recommendations

Note that interment connection is not needed to chart in the home

 

from Saline County Home Health Home Health
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Software!

Ease-of-use

Functionality

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Likes Best

Love the iPad, love the convenience of being able to chart without having internet connection.

Likes Least

Wish we didn't have to sync to be able to view visits, have Internet connection for viewing clinical documents

Recommendations

Do your research and determine which software system is best for you. Has internet capabilities but also allows you to chart without being connected which is convenient especially for use in areas with poor connection.

 

from Hospice of the Upstate
Specialty: Hospice Care
Number of employees: 101+ employees Employees number: 101+ employees

Long-term Customer

Ease-of-use

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Product Quality

Customer Support

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Likes Best

There have been significant improvements in the system to make it more user friendly. They are very responsive with correcting issues and listening to the customers ideas of what will work.
They keep up with the changes in regulations and have staff assigned to maintain regulatory compliance.

It is very affordable.

Likes Least

The support and instructional materials are not always updated to keep up with the changes in the system.

Recommendations

Do an onsite visit with another vendor.
Look at longevity in the health care market.
Evaluate upcoming trends in healthcare for adaptability of the product.

 

from GVHHA
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

BT Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

It is an EMR. Constantly updating the software to try to improve it's functionality.

Likes Least

The support leaves a lot to be desired. The system has a lot of glitches especially when upgrades roll out. The reporting feature is not easily understandable.

Recommendations

Speak with current users to get their thoughts on the system - pros and cons.

 

from Steward Health Services - Integra Rehab
Specialty: Therapy / Rehabilitation
Number of employees: 101+ employees Employees number: 101+ employees

Therapy with Brightree for Home Health & Hospice

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

That it is every evolving and updating. They do release updates often and I feel that Brightree is up to date on new regulations, etc.

Likes Least

No options for Outcomes! Account representative support.

Recommendations

Get all the facts, ask all the questions. Ask for demonstrations!

 

from Integra Rehab
Specialty: Therapy / Rehabilitation
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Manager Oversight

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

Ease of use flow and how the information flows in a logical way when entering data.

Likes Least

The reports are sometimes lacking and it can be difficult to get the information you want out of the system.

Recommendations

Look at what data you need and see how that can be reported.

 

from HOPE Hospice
Specialty: Hospice Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Brightree review

Ease-of-use

Functionality

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Customer Support

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Likes Best

System is user friendly. I feel like it has an easy flow to the process. Simple to understand. I think that because the flow is easier, it has cut down on the time needed to enter a referral, from start to finish.

Likes Least

When entering a referral and you update the primary caregiver & Emergency Contact wish you had a place there for the address, so that it would carry it over.

Recommendations

Look at all the steps one at a time to better understand the system and the flow of the process.

 

from Hope Hospice
Specialty: Hospice Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

We love Brightree at Hope Hospice.

Ease-of-use

Functionality

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Customer Support

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Likes Best

Easy to use and especially to carry the iPod. User friendly. Able to access even if Internet is down.

Likes Least

Sometimes takes some time to sync. They can improve their training, and helping with the system transition.

Recommendations

Ask lots of questions and try it for yourself. Have BT train your staff, and have an agenda. Get all departments involved, and ask to try it.

 

from Hope Hospice
Specialty: Hospice Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

A Successful Implementation Requires...

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

Easy, simple entries into all body systems from the I-pad. Based on your findings, the software prompts the nurse for additional information when/where needed.

Likes Least

The download from HIS to Brightree is very complex...wish some attention could be made to making that a more simple process.

Recommendations

Look at YOUR needs! Do your needs fit with this Brightree program? Not the other way around! All areas of the organization, from clinician to finance to bereavement to HIS to everyone! See if this is a good fit! Paramount!

 

from Hope Hospice
Specialty: Hospice Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Hope Hospice New Braunfels Texas

Ease-of-use

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N/A

Likes Best

This product is very easy to use in the field. the staff love the ease of the IPAD application, ordering medications, and reviewing the patient's chart.

Likes Least

There is an order compliance feature on BT that sold us on the application. Having this feature has been a huge learning curve for the staff to switch from patient frequencies by admission stay versus setting frequencies by recertification periods. Ex: if there is 2 days in the week of the first recertification period you have to put 1 x 1 week and then 2wk x 12 weeks. to completed the certification period. It's not hard, but it is a learning curve for the staff and I did not realize how much that learning curve would affect us. Also, there is ways around the order compliance and that requires us to manually monitor it.

The program has been harder on our front office folks, than our field staff, but I feel we will be in a better, more compliant, place in the long run.

Recommendations

The software is great and the implementation has been difficult because we were not prepared for amount of time it would take to implement. If we were to do it over again, I would have more pre-training on the device for the field staff, more front office training, and I would not have went live so soon.

Look at your processes and ask for BT processes prior to selecting the program. They have good processes in place and we had very rigid processes in place. Make sure their processes will work in your agency.

 

from Heritage Hospice
Specialty: Hospice Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Brightree makes documentation a breeze.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Product Quality
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N/A

Likes Best

So much faster doing our notes using an iPad with brightree. It take 3-5mins to do a note.

Likes Least

The only thing is the sync time that bothers me. Sometimes it's quick and other times it's not.

Recommendations

Have an open mind. Once u get used to using it, it's awesome.

 

from Longleaf hospice
Specialty: Hospice Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I used daily and assisted wity training our staff

Ease-of-use

Functionality

Product Quality

Customer Support

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Functionality
Product Quality
Quality
Support
Likes Best

Our rep was always very helpful . I appreciate his fast and thorough response when we needed help.

Likes Least

Customer service was very unhelpful every time we called. They never seemed to know anything about the I pad software or program. Still has a lot of syncing issues and glitches.

Recommendations

Make sure you have a fit training program . Also make sure it is compatable with you're area of work .

 

from Heritage Hospice
Specialty: Hospice Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

AFO /Cpoc /iPad review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Customer is very helpful , professional , and will do the best they can with the given issue .

Likes Least

Customer is very helpful , professional , and will do the best they can with the given issue , with this said some times this process is lengthy .

Recommendations

When you choose BT , request a training session with the staff at BT , this will help resolve issues from the start .

 

from Natick Visiting Nurse Association
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Clinician's view of Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The software is easy to use and intuitive. It is easy to navigate around in a patient's record. This is especially important during an intake visit because patient's don't always answer questions in any specific order and it's certainly helpful to be able to document the information as they provide it. I also love how quickly I can access the record of any active patient-sync times are very short! Brightree has been very responsive to all inquiries and issues and it's helpful that they keep our agency up to date on the status of any issues we've had.

Likes Least

What I like least about the Brightree product is that currently the clinicians are not able to pull together and preview their 485s. It's my understanding that Brightree is currently working on this and that at some point this feature will be available on the Ipad.

Recommendations

I would recommend having clinicians involved in the evaluation process. Clinicians will be using the software and must see the value of using software that makes workflows easier.

 

from Longleaf Hospice
Specialty: Hospice Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Brightree review from Hospice RN Case Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The easy access to patient information is very helpful. Being able to quickly review information about new patients or those I am not familiar with makes the process of managing hospice patients very efficient.

Likes Least

Frequent technical issues often cause a delay in obtaining or charting patient information. Also, when out in the field it can be frustrating trying to locate wifi access to be able to sync when new patient data needs to be reviewed.

Recommendations

More in depth employee training from brightree support people would be helpful, especially when updates are released.

 

from Natick Vna
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy to navigate, quick responses for troubleshooting

Ease-of-use

Functionality

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N/A

Likes Best

This software, compared to all others I have used, is by far the easiest to navigate. Whenever we run into system issues, Brightree is quick to resolve the issue we are experiencing. This software is designed to make documentation quick and simple. It is clinician friendly, and even prompts me to fill in missing data, leaving less chance for omitting pertinent information.

Likes Least

I wish all of the interventions connected to my care plan where are linked to questions regarding that intervention.

Recommendations

Be patient. If you have concerns about how the system works, contact Brightree. They are quick to respond and receptive to feedback.

 

from Longleaf Hospice
Specialty: Hospice Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Definitely recommend product; RN-Clinical Director

Ease-of-use

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Product Quality
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Likes Best

I like the number and variety of reports available, the task list, and the fact that the program is web-based. Vendor staff are polite and helpful.

Likes Least

Software needs a "critical comment" capability added; sometimes resolution of problems takes longer than expected; I've yet to receive resolution to an issue I called the helpdesk about over a week ago that can affect billing if left unresolved; initial and ongoing training would've been more effective if done in person versus remotely.

Recommendations

Take time to look at demonstrations from multiple vendors.

 

from Philadelphia home care
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good system, takes some practice

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Functionality

Product Quality

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Likes Best

The customer service was excellent, and bright tree employees were always willing to help when we had troubles.

Likes Least

It was not the easiest to learn how to use. I had to work with some materials at home and spend extra time to have to teach myself.

Recommendations

Be patient and don't get frustrated when learning. The system is efficient but takes some time to get used to.

 
 
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