Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
 
  • Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
    Communicate with Employees & Physicians
  • Brightree Home Health and Brightree Hospice - Workflow & Hotlists Ensure Compliance
    Workflow & Hotlists Ensure Compliance
  • Brightree Home Health and Brightree Hospice - Compliant and Compatible
    Compliant and Compatible
  • Brightree Home Health and Brightree Hospice - Protects Agencies and Their Patients
    Protects Agencies and Their Patients
  • Brightree Home Health and Brightree Hospice - Tap & Go Care Plans
    Tap & Go Care Plans
  • Brightree Home Health and Brightree Hospice - "About Me" Organization
    "About Me" Organization
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

159 Reviews of Brightree Home Health and Brightree Hospice

 

Start your review of Brightree Home Health and Brightree Hospice

Click to start
http://www.softwareadvice.com/home-health/brightree-review/
Software Advice Reviews (157)
More Reviews (2)

Showing 1-20 of 157

Lynette from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great point of care software!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Pros

I feel the documentation piece is the best point of care software i have worked with. It gives me great options for clicking, but if i need to elaborate there is always a notes option to allow for a nice narrative. Also I LOVE that i do not have to save all the time!

Cons

At times the software will shut down in the middle of the visit, but i have not lost any information when this has happened!

 
 

Crystal from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Pros

Brightree is one of the most" user friendly" software systems I have ever used. Their support team is a very professional, well rounded group of people. They are always willing to assist no matter the need.

Cons

Having to pay extra for remits to be uploaded , no matter the payor source. This should be a given when using brightree billing.

 
 

Stuart from SouthEast Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Administrator Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product has been great overall; the customer support has been even better. For billing, employees and data submissions Brightree is great. From a new hire standpoint the Brightree University could be improved but I understand this is being worked on. New users do struggle with learning depending on their competency with technology (not unique to Brightree).

Pros

The Brightree staff has been excellent. We were thoroughly trained on the product and passed off to Support. Support has been outstanding so far.

Cons

From a new hire standpoint the Brightree University could be improved but I understand this is being worked on. New users do struggle with learning depending on their competency with technology (not unique to Brightree).

 
 

Dusty from SouthEast Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Cumbersome and difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use the software daily to chart patient visits and follow up after the death through the AFO site.

Pros

iPad charting
Easy to maintain compliance through detailed reports

Cons

Software not optimized for Hopsice
App crashes often
Slow sync times
Poor bereavement interface
AFO interface archaic and cumbersome

 
 

Deena from Southeast Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Pros and Cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

Support is excellent, always available and follows up wonderfully. Implementation Clinical Trainer was excellent and very knowledgeable.

Cons

The reports are too extensive, hard to find what you are looking for. Should be grouped in more detail and the top reports should be flagged somehow. The AFO side needs to be updated. It is old and outdated as compared to Brightree I-pad software. Some of the reports dont' populate correctly, are very hard to read and print. It should have more tracking ability to graph or report on FAST, PPS, etc. as this is measurable data to track and report as part of eligibility requirements for recertification of the hospice benefit. As it is now, we have to open go to pt's calendar, click on RN notes, view PDF, scroll down through many pages to find the information. BT has just initiated the tracking of the MAC which is good but only a small part of the decline that we need to track. The required HHA supervisory assessment is not marked as required in BT. It is only of the only part of the SN assessment that is a Medicare REQUIREMENT every 15 days. It is often overlooked by the SN as it isn't required to complete under Brightree. Also the time card view from the AFO is very difficult for employees to monitor their time as the visit note only shows the time in on the calendar view. Each employee has to open up the visit note PDF to see the time out so they can correctly enter start time of the next thing in their day, like non-visit timesheet entry. Ongoing orientation in BT, education, is difficult but I was told you will be updating BT University to make it easier to use for new staff orientation and possibly organized per discipline.

 
 

Kara from Southeast Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

The ease of software for the home health aide, it is easy to navagate and user friendly. The customer service representatives go above and beyond to help with your questions.

Cons

The software for the administrative front office was a little confusing to learn at first, it takes a while to learn.

 
 

Martie from Southeast Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Brightree is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

Brightree is very easy to use, adding a referral is only a few steps and I love how I can scan in many pages and label what's in the folder. its a great system to use.

Cons

I cant think of anything at this time, sometimes I have a claim error that I cant fix I call support and they help a lot

 
 

Chauna from Kinetic Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Brightree customer services representatives are very helpful in explaining the product and how to operate the system more effectively. They are always very pleasant and friendly. If issue is beyond their capabilities they always escalate the issue to a higher tier.

Pros

Simplicity of the software.
Very basic step.

Cons

Careanyware messages, unable to be saved and can only have 50 at a time.
More info should be listed at the top. example: Patient name, MR#, Cert period, address, contact and MD would be very helpful.
Moves a little slow some days.

 
 

Patricia from Kinetic
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Brightree Has Too Many

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Need better technical/clinical support.

Pros

Documentation for CPOC is excellent because there are many options for assessment and teaching to address.

Cons

AFO is terrible for scheduling. There are too many screens to go through to schedule frequencies. There are too many steps for most tasks.

 
 

Brandy from Kinetic Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

HR/Coder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My experience is satisfactory. I have called in twice in the last month for the same issue and no one has called back to resolve it.

Pros

Easy to use and navigate.

Cons

Customer service and response on fixing issues should be quicker.

 
 

Sandy from Altamaha HomeCare, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

HR Dept. gives it an A.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

I work in the HR dept. . It is my job to enter employees and their credentials into Brightree. I have to make sure all credentials are up to date. I am able to print a credentials report at any time to make sure all is up to date. I find this very helpful.

Cons

I have had several issues with new updates. Usually they are worked out within a few days. No major issues.

 
 

Chris from Piedmont Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Functional and Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Ive used a number of different computerized charting systems over the years, Brightree has exceeded my expectations over the past several years. The presentation of the software gives easy access to the information I need for pt care, the ability to plan and rearrange my schedule on the go, and the format I need to move through my assessment easily and effectively. My communications with Brightree IT staff have also been exceptional. I would absolutely recommend this product.

 
 

Cameron from Piedmont Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Brightree review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

In comparison to several other charting systems that I have been trained on, Brightree has been very simple to learn and use on a daily basis which makes charting quick and easy. There have been a few bugs with different updates but overall I am very pleased with being able to use brightree.

 
 

Amanda from Piedmont Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good product most of the time!!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

When I first started using this program 5 years ago I was intimidated. I couldn't figure out the flow of it but over time and many trials and error I was able to figure it out. As years passed there have been great changes such as videos that provide step by step information for clinicians to learn and navigate easily and the use of IPAD's.

Pros

Easy to navigate once you get the hang of it.

Cons

On the assessment printout or review tab I wish that we could see all of the options that are available instead of being routed to it if we choose a certain answer. One other thing we don't know what all the options are in the assessment for RN

 
 

Diane from Altamaha HomeCare,Inc.
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Brightree Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

As an administrator of a home health agency, I can say we are extremely pleased with Brightree Software. When your nurses and billing departments are happy, your office is happy. That has been our experience since using this software. It is very user friendly and there are many reports I use daily to monitor overall administrative activities of our company. Support has been great and all staff at Brightree are truly interested in making sure everything is working properly. We can honestly say we are satisfied customers.

 
 

Laura from Altamaha HomeCare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Home Health Review from a Billing Standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been billing with Brightree for about 3 years now and I can say that it has been the easiest program to use. Prior to Brightree we have used several different programs that did not provide everything that we needed and were very aggravating to use. Brightree provides a lot of reports that help in making sure all my billing has been completed and reports that provide information for State Reports. If I ever run into something I can't figure out I can send
an email to Brightree Support and get an immediate response. Brightrees support group has been very nice and eager to help. I would definitely recommend to any agency that is considering trying Brightree to do so.

I am also the Records Manager. Brightree has made it so simple to keep up with orders being sent and received.

Pros

The best feature is the fact that the system tells me when Raps and Finals are ready to be submitted and if there is any problems such as no authorization,
Oasis has not been completed, or no first billable visit has been completed yet.

The system also tells me when orders have been sent and if they are not back received.

Cons

I really don't know of any Cons.

 
 

Tammy from Community Hospice, Vidalia, GA
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Tammy Craft, Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am very impressed with the ease of use. I would recommend this program to others.

Pros

Ease of use. Excellent customer service.

Cons

I the format claims area, I would like to see the insurance and medicare numbers pull to this area.

 
 

Christy from Mountain Regional Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Program has several flaws, but overall good product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

Program easy to learn, especially on an IPad.
Customer service very friendly and always willing to assist with a problem.

Cons

Program requires too much syncing time when documenting, it becomes frustrating at times.
More geared towards Home Health than Hospice

 
 

Ashley from Mountain Regional Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy to use format

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

As a hospice social worker, I have found the format of Brightree easy to use and navigate. It is wonderful that you are able to access a patient's chart while completing a clinical document. The screens flow in a logically manner through the assessment, and are clearly marked to ensure that all mandatory questions are answered. The scheduling features makes it easier to manage my day and also help to assure that I have completed documentation for all visits. I would recommend this program to other hospice agencies.

Pros

The ability to swipe through the screens to access all of a patient's chart as well as the ability to look at other documents in the chart while completing a note.

Cons

My only real complaint with the Brightree software is the frequency in which it needs to be synced especially when trying to schedule and create new goals for the care plan.

 
 

Jeremiah from Mountain Regional Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

My overall experience has been positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

The software is relatively easily navigable. I do like the ability to switch between screens and patients through the home page. I feel it is a very what you see is what you get type of program. Customer service is very understanding when you reach out to them with problems.

Cons

As a provider of hospice services, the software seems more home health based. This creates some unique problems to the hospice world. Some features of the program are not really great for hospice providers. The other issues are the glitches that seem to crop up from time to time that can really have an affect on operations of a hospice provider.

 
 
 
Write a Review