Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

187 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (183)
More Reviews (4)

Showing 1-20 of 183

Tara from Heartstrings Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Hospice Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This hospice EMR is easy to use and the reporting section is outstanding. DOC Tracking is a great tool.

Cons

I was not pleased with the initial setup and training processes. I would like to see the ability to enter a referral via the iPad and not AFO only. I would also like to see specific state requirements integrated into Brightree. I would also like to see sync times lower and the AFO side a little faster.

 
 

Robert from Kinetic Home Health Care, LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Home Health Physical Therapy Documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really have enjoyed using Brightree EMR for my physical therapy documentation. I find it fast and efficient, and it allows me to better interact with my patients while documenting at the same time.

Pros

I find documenting with Brightree very simple and efficient due to the ease of use and intuitive design. This allows clinicians to place even focus on the the patient thereby improving overall patient outcomes. I also appreciate the ability to review my documentation before submitting it to medical records.

Cons

There are a few modifications I would really enjoy to this already excellent product. It would be very helpful to allow clinicians the ability to schedule their visit times on the dates of they plan on seeing their patients. This would be extremely useful as many of my elderly patients have busy schedules and are usually being seen by multiple disciplines. Allowing clinicians to better coordinate and make efficient their daily schedules, all while better informing out patients.

 
 

Nona from First Care Health Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Billing Representative, I like the layout of the program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to bill claims with eClaims and to track what has been billed. 835 auto posting is very easy to use.

Cons

It is not easy to use the correct terminology to find job aides on certain subjects, such as posting payments.

 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Robust Reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to run reports with the click of a button! Dashboards are easy to read and gather helpful information.

Cons

At times the updates can become annoying, small things have to be reset and the updates can create new problems.

 
 

Stephanie from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Brightree Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

iPad app is easy to use with point and clicks and option for talk to text is great. I like how it guides your eval for what's medicare requires.

Cons

When it has software issues/malfunctions it is often difficult to get them fixed in a timely manner as Brightree customer service takes awhile.

 
 

Jennifer from Aquinas home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

So far the product seems to work well and is easily updated to meet our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use with tap and swipe. Easily updated to meet our company needs. Can send log info for customer support help.

Cons

The program crashes a lot. Sometimes runs slow- generating PoC or discharge summary. Blood glucose not available in visit. Needs to be easier way to resolve goals and see goal dates within visit.

 
 

Elizabeth from Beartooth Billings Clinic
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Everything is at your fingertips!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I was not happy changing from our previous program but have found the ease of use with Brightree surpasses our other program! Thank you Brightree...

Pros

To be able to access chart easily. Having medical history so handy means so much when you are out in the county

Cons

I understand about having to sync after adding information but is there any way to only do a complete sync once a day, and a shorter one when changing or adding information? Just thinking...

 
 

Lori from First Care Health Services, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

The ease and functionality of Brightree has been an exceptional tool for our clinicians.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having reports for productivity, business volumes, and adverse events at my finger tips, has been a true blessing for the managers in our rural agencies.

Pros

The ability to have our patient records accessible while in the home, has improved our coordination of care, including medication reconciliation to superb levels. The ease of program prompts helps guide even the new staff to function at a much higher level of accuracy for OASIS interpretation and adequate documentation.

Cons

While the internet is still required to review clinical documents, the clinicians are happy to be able to complete their patient notes, no matter their location.

 
 

Mike from Heartstrings Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use on the iPad.
Reports are very detailed and cover just about everything you may want to know.

Cons

Can be cumbersome on laptops. The flow on a laptop takes a good bit of time to navigate.
Also, constant syncing can slow down documentation.

 
 

Lynette from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great point of care software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is the best home health software i have worked with!

Pros

Saves in the cloud no hitting save, or more importantly FORGETTING to hit save and losing your work! Great point and click options but always has an "other" spot available for a narrative if the options do not apply.

Cons

App shuts down suddenly (but re-logon to saved information), if you have more than 50 current patients you have to unpin some to look at new information

 
 

Jana from Altamaha Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use once trained properly. Brightree allows for the use of IPADs in the patient's home which as a nurse I have found to be convenient and makes charts easier while in the home.

 
 

Sherri from Hand in Hand Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree eases the stress of EMR's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The overall program is truly wonderful, i am pleased our entity uses it

Pros

Brightree is always updating the program to keep up with the latest regulatory requirements.
It is easy to follow and flow through the charts

Cons

Sometimes it is difficult to get a response from the IT department... they are all very kind, but if it is not a easy find, then it can become a long period of time before one may get resolution to their problem.. usually if i am waiting on a call back, i am the one who usually calls.. i have gone weeks without responses.

 
 

Lesley from Hand in Hand Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Hospice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The use of IPads has made bedside charting easier. Operating program is user friendly. Screens are easy to navigate. Varying degrees of customer support, depending on the day.

Pros

Optimal system for IPads et opening charts during patient visits. Screens are easy to navigate. Orders at careplans are easily updated.

Cons

Glitches at frequent updates affect program function. Although these do not happen all of the time, they can significantly impact efficiency. Should offer education with significant changes/updates. We need to be able to pin more than 50 patients at a time.

 
 

Robin from First CAre Health Services, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Financial Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the level of detail that is available in Brightree regarding Sales and Accounts Receivable. Compared to our old system, the difference is like night and day. I now know exactly what's outstanding, what has not been billed and the aging of all receivables. Of course there is a learning curve when moving to a new system but all in all, Brightree is giving our company the level of detail needed to make sound financial decisions.

Pros

The level of detail that's available in Brightree versus a paper based system

Cons

The steep learning curve

 
 

Linda from Guthrie Home Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Not thrilled..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was really hopeful that this system was everything we were told it was. We have had issue after issue, right from the start of training. Constant changes in the training database during our primary training weeks made it difficult to learn the system. The constant comments of "it won't look like this when you go live" and the non-stop apologies from the trainer put both her and us in an uneasy position. I had scheduled 5 weeks of training with the staff after the "power user" training and was told we would not need that time. We needed all of that and more. Office staff never really had any training, as our hours were used with constant changes to the field environment.

Pros

Love the iPad format. User friendly, light weight.

Cons

Training was poor. The programmers need to have their own database to play in. The training environment and the live environment do not look alike.

 
 

Amy from Piedmont Hospice, LLC
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Overall Great Software for Hospice

Ease-of-use

Functionality

Product Quality

Customer Support

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

 
 

Kaye from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good concept, needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this software feels like a new product that still has a LOT of kinks and bugs to work out and does not instill confidence in the user.

Pros

Very user friendly for clinicians and covers most of the basics of home health in office. The basic ideas are all here but each area needs fine tuned to work more efficiently for individual companies. Attractive interface for both AFO and iPads that is very easy to teach to even the most technologically challenged clinicians.

Cons

Not easily customizable and very poor customer service response. We have many needs to be efficient in our daily behind the scenes functionality that the software does not support, simply because it wasn't thought out thoroughly. All HH agencies have the same guideline to follow for compliance so these issues would have been worked out long before now.
Initial training and software implementation process were disastrous. "Super users" were barely educated enough to be functional but were expected to train and then to be technical support for the rest of the staff. I have been involved in many software changes in my career and this one was one of the worst as far as preparation. The office staff we were not shown how this software would integrate into our daily jobs. We were just shown how to be barely functional with no way to gain the knowledge after implementation.

 
 

Paula from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree continually is making updates, trying to get better. They allow us to give suggestions on how they can make there software better.

Cons

With every update there seem to be glitches, and when tickets are put in they are closed often when the problem has not really been solved.

 
 

Connie from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree User

Ease-of-use

Functionality

Product Quality

Customer Support

Brightree was easy to learn, however, I find the AFO side of the software not as user friendly as the previous program we used. It takes longer than it should to do many of the medical records tasks. It often seems too slow and bulky to use very efficiently. However, the clinical side of Brightree on the I-Pad is much easier and user friendly to learn and use.

Pros

I like how easy it is to scan documents into the Clinical Documents. They are ready to view right away.

Cons

It is slow it requires go to a lot of different screens to get the information you need. When you need to do that for multiple patients daily, it is not very efficient or fast.

 
 

Beverly from Kinetic Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Brightree's program is pretty easy to use. My biggest complaint would be it's speed, especially since the update. Sometimes it takes up to 15 seconds or more to move between screens/tabs.

Pros

Easy to learn. Easy to find information.

Cons

Care anyware only holding 50 messages and not being reliable. Super slow between screens and tabs.

 
 
 
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Showing 1-4 of 4

Megan from Nunn's Home Medical Equipment
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Room for Improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this software is great to have all the patient information in one place. and use it for many different functions of the business

Cons

the cost is very high, every addition or edit there is a cost. for how high tech the software is there is plenty of room for improvement. some screens could be more easily editable so that the user is getting the information they need all in one place

Source: Capterra
 

Nicky from Kubat Pharmacy

May 2017

May 2017

Robust System Perfect for Medical Providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty easy to use, tons of features, a lot of features that streamline processes and increase productivity.

Cons

While most features are pretty easy to use, the ad-hoc reporting is a bit complicated to figure out. I feel like there is a lot of potential to create a report with the exact information you need, but it's difficult to understand. Also, month-end statements are a bit difficult for customers to understand.

Source: Capterra
 

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Source: GetApp