Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice combine a cloud-based back-office system and a native iPad point-of-care app.

Brightree Home Health and Brightree Hospice offer an EHR that provides built-in checks that alert clinicians to all mandatory and missing information for visit documentation. It also ensures that best practices are enforced by requiring form completion before submission. The systems guide caregivers through assessments and provide full access to patient data anytime, anywhere as offline documentation is enabled at the point-of-care. Brightree offers tools to streamline new patient referral processes or centralize scheduling. Proactive alerts and hotlists can help teams stay in communication and address regulatory, billing and patient issues quickly.

The systems also offer HIPAA-compliant mobile messaging, so that field staff can stay in touch with the office at all times.

 

 

Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
 
  • Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
    Communicate with Employees & Physicians
  • Brightree Home Health and Brightree Hospice - Workflow & Hotlists Ensure Compliance
    Workflow & Hotlists Ensure Compliance
  • Brightree Home Health and Brightree Hospice - Compliant and Compatible
    Compliant and Compatible
  • Brightree Home Health and Brightree Hospice - Protects Agencies and Their Patients
    Protects Agencies and Their Patients
  • Brightree Home Health and Brightree Hospice - Tap & Go Care Plans
    Tap & Go Care Plans
  • Brightree Home Health and Brightree Hospice - "About Me" Organization
    "About Me" Organization
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

103 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (101)
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Showing 1-20 of 101

Sacha from Simone Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Brightree for Homecare

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been using the software for about 7 years. It's much more comprehensive than the prior software we'd used, so it was kind of tricky to learn, however, it's much easier now due to improvements made & the training is now much more in depth. Once I got a feel for it, I liked it. It makes my job easier.

Pros

Built-in compliance everywhere, almost everything can be customized. Tons of reports.

Cons

Glitchy sometimes when there's an update, but issues generally resolve quickly

Advice to Others

Pay attention in training. Follow directions.

 
 

Glenda from Hancock Co. Home Health Agency
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My experience has good. The only problem I have is with charting the vital signs. It takes a little longer because you have to wait on the chart to clear the time. When you are trying to clear it too slow.

Pros

No writing

Cons

Putting in the vitals signs and the time..takes too long

 
 

Katherine from Holy Family Hospice/St Augustine Home Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Brightree has really made strides over the course of our years of use on both the Homecare and Hospice components. We are confident in its regulatory compliance and support team is very responsive to us. The program is easy to navigate and improvements are always being developed.

Pros

User-friendly, good support, compliant

Cons

Some office workarounds necessary to meet our individual needs

 
 

JoAnn from Hospice and Palliative Care, Inc
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Having used Brightree over the past two years, I have found it to be very user-friendly and has increased communication between staff.

Pros

The communicator function is a great way to send staff messages confidentially and attach to medical record to ensure we are in compliance with DOH regulations.

Cons

Some functions that were once available on laptop CPOC are not available on iPad. One such feature was in being able to generate narrative note by selecting one key, now staff has to cut and paste and it is much more time-consuming.

Advice to Others

Give it a try!!

 
 

Kristin from Hospice & Palliative Care Inc
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Overall, an excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We've been using this product since June 2014, after switching from another EMR. We started on laptops and have since transitioned to iPads. Very intuitive for clinical staff, logical flow to documentation. Eliminates a lot of "double documenting" that we had with the prior software. Very compliant with regulations. Constantly updating.

Pros

Responsive to customer's needs, regular updates, care plans are very easy to edit and individualize for patients/families. Can document directly to care plan. Easily tie orders to care plans and create orders from interventions--again--eliminates double documenting.

Cons

Wish they moved a bit faster on enhancement requests.

Advice to Others

Do live training--not via phone and use the training database. Ask a lot of questions--especially during the setup process--the more you know, the more you can troubleshoot when you hit a snag.

 
 

Myra from Hancock County Home Health Agency
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Private Duty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Private duty billing and scanning clinical notes is a breeze.

Advice to Others

You will see a faster return with Brightree Private Duty billing and the ease and ability of scanning in the clinical notes

 
 

Lisa from Curae Health, Inc., dba Northwest Home Health
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Billing Perspective Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis.

Pros

This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards.

Cons

In regards to the billing function of Brightree's home health program, there appear to be very few cons.
1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare.
2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.

Advice to Others

Overall, I would recommend this product to others for it's billing efficiencies and performance which, after quality-focused patient care, is what drives our success.

 
 

Laura from St Augustine Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great, easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Brightree is a great product that is easy to use.

 
 

Kristin from Holy Family Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Satified customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with this software since before it was even Brightree - it used to be CareAnyware. We have noticed, especially as of recent months, the positive swing in their organization. The team in place, from leadership on down, seems to finally get what customers are expecting. I am pleased with the positive changes and I am hopeful in our relationship going forward. We are excited to be switching to the Ipad platform - it looks so user-friendly and hopefully will allow our clinicians the ability to get the charting done so that they can invest more time with our patients.

Pros

We are in the process of converting to the iPad platform and it seems as though the transition is going much better than expected. The new team at Brightree is like night and day from the old team. They are customer service focused, seem to really know their product and are responsive to questions.

Cons

None at this time

 
 

Nicole from Augmentation, Inc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

User-friendly and way to use. Keep giving helps.
All information in one place and easy to access.

 
 

eileen from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

AHH system review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Once we mastered the functionality of the system we would never switch!

Pros

Ease of use

Cons

Hard stops in system/very robust initial set up

Advice to Others

Ask what hard stops are in place

 
 

Dana from Highland Rim Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have to admit that I was used to using Homecare/Homebase at another agency and I liked it better. It may not have all the billing capability that Brightree does, though.

Pros

A variety of things it can do and the reports that are possible.

Cons

It requires clicking through many layers to get to some of the things that I need to see.

Advice to Others

None

 
 

Christie from Wilson County Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Their product is very good but their customer service and support leave a lot to be desired. The program itself (if you can get training) has some very good features. Their training is very fast and pushed thru.

Pros

They have a lot of reports. They have a lot of good functionality. Such as clinical staff being able to document against the care plan so that all the orders are followed correctly.

Cons

It can be very tedious especially when you have to figure out how to find what you want. Their support staff can be very rude. If you are able to get one of the good ones they don't see to stay very long. They have a lot of support people that are very good at what they do but they explain things way more technical than they average person is able to understand.

Advice to Others

If you have good technical support people in your organization that is able to talk with their support people you will probably be ok.

 
 

Diane from Hancock Home Health & Hospice Agency
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brightree experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I love Brightree easy access capabilities. They are always available if you have any questions by phone, email. Always friendly and willing to help. Love the way you have access to everything on the office side of it for the administrators. Makes your life so much easier.

Pros

Quick easy access and someone always available if have any questions

Cons

Field clinicians having to sync an order in 3 times just to be able to put a note in.

Advice to Others

Would highly recommend this software.

 
 

Denise from Hancock home health and hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

home health aide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use it in all the homes to see any new updates on the patient. Can add contacts that's new. Recommend to any company.

 
 

Christine from Hancock County Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brighter survey

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I do doc tracking sending orders and scanning documents. Receiving orders also make it easy to keep up with the sent & received.

Advice to Others

Highly recommend.

 
 

Will from Bluegrass Oxygen
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am a document manager and sales supervisor. Worked with this ridiculous program for years now, only to discover that it is an ENORMOUS waste of employee time and resources (money). You get to work with a program that can 1) Identify the document 2) Determine who the document belongs to and then you'd think 3) would be that the system takes the scanned image and puts it where it's supposed to go. But alas, no the employee (me) has to manually go through field document types and determine where the document is supposed to go. This is prehistoric idiocy and has resulted, as mentioned earlier, in an enormous waste of time and money over the years, into the hundreds of thousands of dollars. The owner of the company that I work for is currently considering a lawsuit due to the breach of contract and gross negligence.

Pros

It's Blue.
Sales are easy to enter.
Good for billing.

Cons

Speed is terrible
Customer Service is terrible
The Brightree "staff" find new and inventive ways to charge you in addition to what you're already being charged annually just to have the program.
Moves at the speed of "Brightree" and not at the speed of "business"
Constant errors, constant problems that they are constantly "working on".

Advice to Others

Do not purchase this program! There are TONS of other programs with the same functionality and cost less than half of what they will charge you.

 
 

Julie from Northwest Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We were originally CareAnyware customers that were converted to Brightree. We have transitioned fairly easily from the CPOC devices to iPads. There is good communication between the office side of the product (AFO) and the iPad field devices. The assessments are thorough and complete and we have been successful with recent Medicare ADR audit requests validating medical necessity.

Pros

Order compliance
Great financial reports and daily visit reports
Scheduling module
Web based - ease of access

Cons

No reports for counting patient days for device and wound care.

 
 

Barbara from Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Training is Severely Inadequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our agency went live on Brightree the same day they rolled out a large upgrade of their program. The prior training we received (which was very minimal) was on the old system and not the updated system. Everything we learned was wrong. The company had Job Aides that were supposed to assist us when we were using the system but all of these job aides were very outdated and wrong. When we called for assistance we were told to use the job aides - which were incorrect. To make matters worse, the Brightree trainers who were having weekly calls with us had not been trained on the updates. Many times we knew more about the system changes than the "experts" did because we learned by trial and error. This resulted in months of incorrect documentation that we are still trying to correct. We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly. After almost 5 months, we still don't have all of the updated job aides to use for training new staff - or even know if they exist.

Pros

It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing.

Cons

The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused? That's the point. Scheduling multiple visits is a very slow process. They also aren't willing to add documents that the customer would like to customize. Even documents that would benefit all home health and hospice agencies. After you transition from the training part of the conversion, you have to put in a support ticket or call to get help. But only certain "power users" are able to put in a support ticket.

Advice to Others

There are many other cons. Do a lot of research before going with this product.

 
 

Susan from Weinstein hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Susan Sandler's review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Enjoy using, effective and efficient. Don't like writing and this is helpful.

Pros

Ease of use, clear and concise

Cons

Sometimes the page moves as you are filing in and have to scroll back.

Advice to Others

Take advantage of it

 
 
 
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