Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

210 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (208)
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Showing 1-20 of 208

Christine from Hancock home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is tremendously amazing quick easy access to everything from start to finish would highly recommend it to other agencies always courteous and polite when calling about a question and quick response

Cons

No cons wished every one had a opportunity to use the software you wouldn't regret it. Everyone is helpful at brightree

 
 

Eric from CHANS Home Health & Hospice
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Reviewed as part of due diligence for home health & hospice systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very excited at what potential Brighttree may offer our agency.

Pros

Very user friendly interface with the Apple iPads. It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.

Cons

Some improvements could be focused on using the GPS more effectively with patient care and EVV. Would like to see what systems the have interoperability with. I know this is a focus but what systems are they focusing on may impact our decision.

 
 

Christine from Hancock County Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Office assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Love the way it works all together it makes my job a lot easier to do my task. When you have a question about something they respond to our agency very quickly. Very easy to talk to

Cons

I have nothing bad to say about bright red or its system they are excellent I would highly recommend it to any home health agency they get a 5 star rating from me

 
 

Payvand from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

It is easy to get familiar with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It is user friendly. I have worked and work with it in different domains. I could work with that, easily and fast. I like it!

Cons

Some reports are not functional enough. I need some information about statistics which are in reports, but I could not get it!

 
 

Shanda from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall I believe it is user friendly and a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree is very user-friendly for clinicians and they are great about trying to streamline the product to keep it up-to-date

Cons

Implementation took a while and training was extensive. It seems to be more geared to Home Health than Hospice.

 
 

Stephani from Heart and Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Software is easy to follow, information pertinent to my job. Great educational tool for my position as a hospice case manager.

Cons

Some of the educationals are extremely time consuming and repetitious. Less repetition on a few of them would be beneficial.

 
 

Angela from Heart and Soul Hospice
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A little difficult at first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support is always so helpful when you have any questions, Coming on new it's nice to know that you have support and no question is a stupid question.

Cons

It seems like at first it was always messing up and I was constantly not knowing who, what, when, or why things were going on. I think once it's up and running like it's supposed to then I think it's awesome

 
 

Kellie from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Brightree is easy to use and very useful.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Self explanatory and ease of figuring out when I first started to use, training was very easy and quick.

Cons

It sometimes will just completely shut down while in assessment then I just have to log back in and go back to assessment.

 
 

Cheyenne from Presbyterian Manor- Heart and Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company.

Cons

I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries.

 
 

Shalyn from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its Great! I would definitely suggest this to other companies.

Pros

Its very user friendly. After updates its usually pretty simple to adjust to and I have found that its one of the best softwares we could use for hospice related care.

 
 

Katrina from Heart and Soul Hospice Wichita
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They are there to answer any questions or concerns that we might have. Always willing to go above and beyond to help

Cons

The only thing I dislike is the constant sync to save info, but understand why it has to be done. But know that you continue to try an improve.

 
 

Stephanie from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Brightree review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use on iPad, guides your eval process and covers a wide range of topics, incorporates standardized assessments

Cons

Difficult to receive assistance from technical support when needed as you get transferred to a lot of different people

 
 

Venee from Hospice Of Davidson County
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

This is a lot easier than typing full report

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like this better than our old system

Pros

Easy as 123. Clicking the tabs are easier than typing whole report. I do wish it was a little faster but I can cope.

Cons

Having all the extra patients still on ipad. But no big deal. I like having newer and up to date ways to make my job easier

 
 

Nazzi from Homestead Hospice
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Brightree is a friendly and inhanced system and help to proper documenttion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Providing seminars and in-service for customers, lunch and learn, and presentations can help customers to have better understanding of the system.
Thank you

Pros

User friendly, detailed, easy to navigate. Also, access to i-pad and mobile devices help with the field nurses

Cons

There are some area still needs to be improved such as reports and dashboards. Some updates, such as visit notes and other documentation which effected by due date needs to be released sooner to give users time for training and adjustment

 
 

sharie County from Hospice Of Davidson
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This system is a lot easier to learn. I for one have enjoyed it.

Pros

This is a snap for CNA's to learn, compared to our old system. Even with our PRN staff, when they return to work, they pick it right back up.

 
 

Ashley from HODC
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's simple to maneuver. It's a great software program. I would highly recommend this program to others.

Cons

It needs a few more updates. I have to sync multiple times throughout my shift. Updates can create problems at times.

 
 

Hayley from Hospice of Davidson County
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have worked in several healthcare settings and had to deal with many different programs, however Brightree is the easiest to maneuver

 
 

Angie from Hospice of Davidson County
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system seems to have great features once they are learned.

Pros

Clinical staff have great versatility with the iPad. They system seems to be very up to day with technology.

Cons

Implementation has been a real challenge for our agency. There should be someone on site for the week of go live. This will help triage issues that may happen due to set up not being correct. When something is new and it does not do what you anticipate, it would be great to have someone know the system and be able to triage the issue on agency site. Also, our agency had 2 different Billing representatives during set up and implementation and for the last month of implementation, we had no dedicated billing contact. This was very frustrating.

 
 

Charlene from Hospice of davidson county
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

It did take away my fear of computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Needs more updates
someone needs to develop the inpatient unit section and make it more user friendly.
In some areas of our agency it has made the work double or triple and more time consuming. When time management is an important part of your job, this added work does not help.

Pros

The Ipad is easy to use, light weight and we are able to carry these to our patients rooms. Not all tasks can be done at the bedside but doing an inpatient entry works well.
having the communication piece is nice to be able to send important messages to other disciplines and our billing departments.

Cons

Needs to be tailored to the buyers needs. The inpatient section I did not feel was developed well at all. Most of what we have learned has been trial and error.
It is a bit disheartening when you call for help on a matter and nobody seems to know what to do, what happened, etc.
The inpatient initial assessment is too long. The section about the insurance and income which the liaisons review and have the pt/HCPOA sign falls on the admitting RN. These are areas that the admitting RN did not do, which in school we were taught, don't sign it if you didn't do it. But this is what we are having to do. and if we put down the exact time we started and ended the initial assessment, along with all the other pieces of the admission it would most likely be 4-5 hours. This is with symptom managing 5 other patients and the new one, answering phones, call lights, talking to family and any other issues that come up.
Please, if you do read this, make this area easier, quicker- pull pieces together or something.

 
 

Linda from Hospice of Davidson County
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Our inpatient admission process with Brightree takes a lot longer now! Very difficult to do a 3 hr admission process when we are managing a multiple of other patients' symptoms. Additionally, much of the available "choices" in care plans and interventions are not even applicable to inpatient care. Need different care plans that focus on RN interventions for inpatients instead of teaching to "caregivers" how to provide interventions.

Pros

The Electronic medication administration is better than using paper MAR. Like the care plans set up for our nursing assistants in the 24 hour inpatient facility.

Cons

It is not set up for 24 hour care at Hospice facility. It is only set up for home care . Have to sync way too many times!

 
 
 
Write a Review
Showing 1-2 of 2

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Source: GetApp