Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

178 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (176)
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Showing 1-20 of 176

Mike from Heartstrings Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use on the iPad.
Reports are very detailed and cover just about everything you may want to know.

Cons

Can be cumbersome on laptops. The flow on a laptop takes a good bit of time to navigate.
Also, constant syncing can slow down documentation.

 
 

Lynette from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great point of care software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is the best home health software i have worked with!

Pros

Saves in the cloud no hitting save, or more importantly FORGETTING to hit save and losing your work! Great point and click options but always has an "other" spot available for a narrative if the options do not apply.

Cons

App shuts down suddenly (but re-logon to saved information), if you have more than 50 current patients you have to unpin some to look at new information

 
 

Jana from Altamaha Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use once trained properly. Brightree allows for the use of IPADs in the patient's home which as a nurse I have found to be convenient and makes charts easier while in the home.

 
 

Sherri from Hand in Hand Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree eases the stress of EMR's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The overall program is truly wonderful, i am pleased our entity uses it

Pros

Brightree is always updating the program to keep up with the latest regulatory requirements.
It is easy to follow and flow through the charts

Cons

Sometimes it is difficult to get a response from the IT department... they are all very kind, but if it is not a easy find, then it can become a long period of time before one may get resolution to their problem.. usually if i am waiting on a call back, i am the one who usually calls.. i have gone weeks without responses.

 
 

Lesley from Hand in Hand Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Hospice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The use of IPads has made bedside charting easier. Operating program is user friendly. Screens are easy to navigate. Varying degrees of customer support, depending on the day.

Pros

Optimal system for IPads et opening charts during patient visits. Screens are easy to navigate. Orders at careplans are easily updated.

Cons

Glitches at frequent updates affect program function. Although these do not happen all of the time, they can significantly impact efficiency. Should offer education with significant changes/updates. We need to be able to pin more than 50 patients at a time.

 
 

Robin from First CAre Health Services, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Financial Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the level of detail that is available in Brightree regarding Sales and Accounts Receivable. Compared to our old system, the difference is like night and day. I now know exactly what's outstanding, what has not been billed and the aging of all receivables. Of course there is a learning curve when moving to a new system but all in all, Brightree is giving our company the level of detail needed to make sound financial decisions.

Pros

The level of detail that's available in Brightree versus a paper based system

Cons

The steep learning curve

 
 

Linda from Guthrie Home Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Not thrilled..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was really hopeful that this system was everything we were told it was. We have had issue after issue, right from the start of training. Constant changes in the training database during our primary training weeks made it difficult to learn the system. The constant comments of "it won't look like this when you go live" and the non-stop apologies from the trainer put both her and us in an uneasy position. I had scheduled 5 weeks of training with the staff after the "power user" training and was told we would not need that time. We needed all of that and more. Office staff never really had any training, as our hours were used with constant changes to the field environment.

Pros

Love the iPad format. User friendly, light weight.

Cons

Training was poor. The programmers need to have their own database to play in. The training environment and the live environment do not look alike.

 
 

Amy from Piedmont Hospice, LLC
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Overall Great Software for Hospice

Ease-of-use

Functionality

Product Quality

Customer Support

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

 
 

Kaye from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good concept, needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this software feels like a new product that still has a LOT of kinks and bugs to work out and does not instill confidence in the user.

Pros

Very user friendly for clinicians and covers most of the basics of home health in office. The basic ideas are all here but each area needs fine tuned to work more efficiently for individual companies. Attractive interface for both AFO and iPads that is very easy to teach to even the most technologically challenged clinicians.

Cons

Not easily customizable and very poor customer service response. We have many needs to be efficient in our daily behind the scenes functionality that the software does not support, simply because it wasn't thought out thoroughly. All HH agencies have the same guideline to follow for compliance so these issues would have been worked out long before now.
Initial training and software implementation process were disastrous. "Super users" were barely educated enough to be functional but were expected to train and then to be technical support for the rest of the staff. I have been involved in many software changes in my career and this one was one of the worst as far as preparation. The office staff we were not shown how this software would integrate into our daily jobs. We were just shown how to be barely functional with no way to gain the knowledge after implementation.

 
 

Paula from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree continually is making updates, trying to get better. They allow us to give suggestions on how they can make there software better.

Cons

With every update there seem to be glitches, and when tickets are put in they are closed often when the problem has not really been solved.

 
 

Connie from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree User

Ease-of-use

Functionality

Product Quality

Customer Support

Brightree was easy to learn, however, I find the AFO side of the software not as user friendly as the previous program we used. It takes longer than it should to do many of the medical records tasks. It often seems too slow and bulky to use very efficiently. However, the clinical side of Brightree on the I-Pad is much easier and user friendly to learn and use.

Pros

I like how easy it is to scan documents into the Clinical Documents. They are ready to view right away.

Cons

It is slow it requires go to a lot of different screens to get the information you need. When you need to do that for multiple patients daily, it is not very efficient or fast.

 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Brightree EMR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the features that I like best about Brightree is the ability to track HR (employee) Files. This is a helpful feature!

Cons

I am hoping there will be some additional options within Brightree, to customize HR Files within the system to better represent the information we want to track.

 
 

Beverly from Kinetic Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Brightree's program is pretty easy to use. My biggest complaint would be it's speed, especially since the update. Sometimes it takes up to 15 seconds or more to move between screens/tabs.

Pros

Easy to learn. Easy to find information.

Cons

Care anyware only holding 50 messages and not being reliable. Super slow between screens and tabs.

 
 

Shawn from Mountain Regional Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The iPad version is awesome and feels like I am using a 2017 version instead of the computer version that seemed to be from 1980.

Cons

When putting orders in it takes too long bc you have to stop, authorize then sync the new order and then come back again.

 
 

Tonya from Mountain regional hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

It's a great program but nothing is perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Could you include more options for volunteers as far as careplans and documentation

Pros

It looks better than the computer version, it includes more information and is more thorough than the computer version.

Cons

We have to sync too many times in between orders and other changes. I can not do some documentation without internet which s inconvenient at times. Doing a plan of care takes longer than the computer version.

 
 

Natasha from Heartstrings Hospicd
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

DON

Ease-of-use

Functionality

Product Quality

Customer Support

We had a tough time getting customer support to answer and assist with questions. We now have a new project manager so I'm hopeful things will improve

Pros

Easy to use

Cons

Takes too long to sync and need to sync multiple times a day

 
 

Sarah from Commonwealth Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Overall a great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's very easy to use and support is really great at responding in a timely manner. The amount of data we are able to capture is wonderful.

Cons

There are a lot of reports, which is great, but if you want to see data in a certain way, it can be frustrating. If there were a way to create and customize your own reports, it would be awesome.

 
 

Kourtney from Commonwealth Home Health, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Brightree Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product has made workflow more proficient and the reports function has made it much easier to gather data.

Cons

I do wish there was more organization in some parts of the program. For instance, clinical documents does not seem to flow when you start adding several different kinds of documents.

 
 

Andrea from Hand in Hand Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great homecare software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product. Brightree remains committed to compliance and staying on top of regulatory changes. Customer service is excellent. All team members are always friendly and willing to go above and beyond to help resolve any issues that may arise. The organization is open to new ideas/product enhancement which is wonderful!

Pros

Easy to learn. The ipad allows for a much better flow compared to the laptop. The ipad encourages bedside documentation which has helped with productivity and staff satisfaction.

Cons

Occasional glitches of the Brightree ipad system when there is an iOS upgrade which is frustrating. Brightree is usually quick at resolving any glitches.

 
 

Carla from NMRMC Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Carla Marts Review of Brightree

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is a good product- relavent questions for assessment and easy to get around in. Very good to make sure all questions are addressed, easy to individualize - especially care plan.
Would like to see all calendars as Calendar and not scroll. The Ipad system synch process is a pain- to add a patient to your list you have to pin the person- synch- the set the visit up- synch and then you can open the note. Also when the nurse claims an LPN visit- we have to synch about 3 times just to be able to put our visit back in- does not change visit to RN visit- stays LPN visit unless we delete their visit and put our visit back in.

 
 
 
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