Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice combine a cloud-based back-office system and a native iPad point-of-care app.

Brightree Home Health and Brightree Hospice offer an EHR that provides built-in checks that alert clinicians to all mandatory and missing information for visit documentation. It also ensures that best practices are enforced by requiring form completion before submission. The systems guide caregivers through assessments and provide full access to patient data anytime, anywhere as offline documentation is enabled at the point-of-care. Brightree offers tools to streamline new patient referral processes or centralize scheduling. Proactive alerts and hotlists can help teams stay in communication and address regulatory, billing and patient issues quickly.

The systems also offer HIPAA-compliant mobile messaging, so that field staff can stay in touch with the office at all times.

 

 

Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
 
  • Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
    Communicate with Employees & Physicians
  • Brightree Home Health and Brightree Hospice - Workflow & Hotlists Ensure Compliance
    Workflow & Hotlists Ensure Compliance
  • Brightree Home Health and Brightree Hospice - Compliant and Compatible
    Compliant and Compatible
  • Brightree Home Health and Brightree Hospice - Protects Agencies and Their Patients
    Protects Agencies and Their Patients
  • Brightree Home Health and Brightree Hospice - Tap & Go Care Plans
    Tap & Go Care Plans
  • Brightree Home Health and Brightree Hospice - "About Me" Organization
    "About Me" Organization
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

91 Reviews of Brightree Home Health and Brightree Hospice

 
Software Advice Reviews (89)
More Reviews (2)

Showing 1-20 of 89

from Guardian Angel Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Easy to Navigate thru

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I use BT M-F all day. I especially like the scheduling part of BT. Adding visits for clinical staff is very easy whether you are in Visit Management or Scheduling console. Easy to navigate thru. I also like the report part of the Brighttree. It is nice to have a report for almost any thing you need and you may custom it as needed. You may also save the reports on Brightree as favorites, especially nice as you need to use them on a daily basis.

Advice to Others

you will not be disappointed.

 
 

from Guardian Angel Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Room for improvement

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Value for Money

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We have been with Brightree since April 2015. I was one of the original "super users" and have been very involved with the troubleshooting and education aspects of the system.

Pros

There are thorough assessments available and the iPad makes it convenient for clinicians to document at point of care. There is a focus on compliance and keeping up with changes in billing and regulations that makes Brightree a quality product.

Cons

There are multiple issues with reports, both clinical and billing, that make it difficult to trust the data. This means increased tracking of things like infections, wounds, admissions, etc. via other methods, costing time and money. There is some inconsistency with where buttons are on the iPad app which can make it unnecessarily confusing especially for new staff. From the office perspective, there are many areas that seem to be more cumbersome than necessary. Due to the limitations of what can be done on the iPad versus on the computer, on call clinical administration need access to both an iPad and a laptop. There is no integration between Brightree and our triage company, making this process more difficult as well. The printing of information from the charts is not laid out very well, so a routine nursing assessment can take 10+ pages to print, where with our previous EMR we were looking at 2-4 pages. Enhancement requests or issues take a long time to be resolved, sometimes several months.

Advice to Others

When thinking about switching to any EMR, understand that there will be things that are better and worse than in your current system. You need to weigh the pros and cons of your current system with what Brightree has to offer. Overall I feel that it is a good choice for our hospice due to the ease of use for the field clinicians and the focus on compliance. If you choose Brightree, I would recommend having on-site implementation (we did not have that) and find a way to connect with other users via social media or other groups in order to learn from each other.

 
 

from HGI
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Some issues but getting better

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Value for Money

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Our facility had many issues with BT when we switched over from using laptops and desktops to iPads. It seemed that what we were promised, as far as functionality and ease of use of the iPad, was misrepresented. Our BT representative has worked very hard over the past several months to make sure that our numerous needs, frustrations and questions were addressed. We have gone from having daily contact with BT to only a few times a month for issues that we find. The iPad software/ BT app. has worked fairly well for our field team staff , because it is tailored for field patients, but we still do not have the functionality that we need for our inpatient units. Some inpatient documentation still needs to be done on the "AFO" side ,which is on a desk top, because the function is still not on the iPad. Overall, BT has worked hard to keep us as a customer, when we were ready to no longer contract their services, and at this time we are satisfied with the services they offer. In 2017 BT has informed us that the AFO side of the program will be discontinued and everything will be strictly on the iPad. They have many changes they need to do in order for this to happen and we are waiting it out to see what happens.

Pros

Our customer service representative.

Cons

Not having full functionality on the iPad especially for inpatient documentation.

 
 

from Guardian Angel Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

GAH Brightree Story

Ease-of-use

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Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

Pros

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

Cons

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave.
Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

Advice to Others

Brightree is user friendly software for the field staff. The ability to get the information and schedules etc in the field on iPad is a plus.

 
 

from Guardian Angel Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Good but could be improved

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N/A

This is the EMR that our company uses for hospice. As with any change, it takes acceptance and being open. Initially, it is challenging but the more often you are in the system the easier it becomes. Having to click find and then click find again is time consuming when one click on find should be sufficient. Field staff find it easier to use for bedside charting on iPads. The beta test quick new referral entry is a time saver. I wish that often used clinical staff names would populate when you begin to type that name.

Pros

Per staff in field, it is great on the iPad for bed side charting. The beta quick entry of new referrala is a great time saver when office is busy. The Brightree support team, listens to what we are saying and does try to accommodate requests as best as they are able.

Cons

From the desktop, the redundancy of having to "click" find only to "click" find again. Often used names don't automatically populate when you enter them.

Advice to Others

This EMR has its good qualities but be sure that it is compatible with what ever other system your group uses for marketing, volunteer or any other discipline that has another EMR for tracking or reporting.

 
 

from Guardian Angel Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Brightree review

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It takes some adjusting when coming from another EMR but that is with any transition. The staff will guide you through all of that! They are very attentive!

Pros

The thought put into the program regarding compliance!

Cons

I wish the volunteer reports were better.

Advice to Others

ask them for a demo!

 
 

from Salina Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazon Gift Card Review

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Brightree has been a good starter program for our transition to electronic medical records. Just like any program there are some changes from a nursing standpoint our agency would change and add.

 
 

from Saline County Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Brightree Review

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I have been using this product for over 2 years, it has been was easy to learn. The questions are helpful to assess a patient and the pages are easy to navigate. I have had no significant issues with this product. The product makes my visit of high quality and I am able to spend time with my patients but also follow state and federal guidelines with ease. The program also gives free webinars to help keep company's up to date.

Pros

Learning the program was easy, the accessibility via I-pads and computer is convenient. The questions are straight forward and the Care plans are easy to build. The program makes the care plans building specific for the patients. The program helps build the 485's in ables time management.

Cons

The only bad thing is at times I feel like I have to sync quite a bit.

Advice to Others

Don't hesitate to call customer support and make sure you take advantage of the webinars.

 
 

from Ohio Valley Home health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Field Nurse Review

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Brightree software has made charting easier and not as time consuming. I definitely like it!

Pros

Simplicity, organization, and not as time consuming

Cons

Notes disappearing

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Brightree Home Health

Ease-of-use

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Value for Money

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I have been working with Brightree for several years and what they do is nothing short of phenomenal. They're very calculated and have gone the extra mile to make sure our goals and expectations are not only met, but exceeded!

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

RN Approved

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Compared to other clinical documentation this software is much easier to navigate not only in the office but during the home visit.

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Office Clerk approved

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Compared to other software systems this is great and easy to navigate.

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Great for Clinical Documentation

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I came from paper documentation straight to computer charting and this was an easy transition.

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Great for Clinical Documentation

Ease-of-use

Functionality

Product Quality

Customer Support

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Have been using since 2006 and the software has improved significantly.

 
 

from NMRMC Home health and hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Brightree Review

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Brightree Is really easy to use and very easy to understand! When I started using it. it did not take very long to catch on!

 
 

from Neosho Memorial Regional Medical Center Home Health/Hospice
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Love it.

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When we first started using Brightree I was a little nervous because of not having a lot of experience with the computer. But once I learned the program it was really easy to navigate and to use. Plus, it seems so much quicker than the old paper way.

Pros

Easy to navigate and use.

Cons

The large computer we had to take during visits. But starting next week we will be using IPADs. Very excited because they are more convenient, easy to carry and not so impersonal when sitting and having a conversation with a patient.

Advice to Others

It is easy to use and very helpful to make sure you address all concerns of Medicare's requirements.

 
 

from NMRMC Home Health & Horizon Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Administrator

Ease-of-use

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Value for Money

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I use Brightree every day in my job. I usually use AFO more than CPOC. I thought it was pretty easy to learn compared to hospital EMR systems, but I was new to the home health and hospice field when I transferred my position.

Pros

I like the iPad capability. We are getting ready to use iPads in our office and during the training I see many benefits to the program.
I do like that it is web based so I can be at home and sign into Brightree and complete work.
I like the updates and how Brightree continues to improve on their products.
I do like the support we receive from tech side and clinical side. I believe the are sincere when trying to help me figure out issues.

Cons

Don't like that we cannot print from CPOC.
I feel the reports could be more user friendly and they seem to be "down" when I need them the most.
I feel we are being forced to change to iPads and CPOC is being fazed out.
Did not like that I am charged a monthly fee for Brightree to interface with my hospice PBM company.

Advice to Others

If you are starting out with Brightree, make sure you are going with the iPad solution app.
Look through all the options of what Brightree has to office to determine what fit is right for your company.

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care

Clinical Documentation made easy

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Likes Best

The vendor is easy to talk to and the product is state of the art for home care documentation

Likes Least

updates consistently, but have to have the updates to allow the software to improve

Recommendations

Go on home visits and evaluate each software ease of use for the clinician in the home

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care

IPAD makes life easier

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Likes Best

moving from the tablet to the ipad has made clinical visit documentation much quicker

Likes Least

I am unable to think of anything at this time to say

Recommendations

evaluate each area of the software from data entry to billing to assure the software meets each areas needs

 
 

from Ohio Valley Home Health, Inc.
Specialty: Home Health Care

10 years going strong

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Likes Best

Easy to work with and the product is always progressing to be better for the industry.

Likes Least

I can't think of anything at this time. The product has evolved and continues to do so.

Recommendations

Assure they are continuously making improvements to better serve the industry and users.

 
 
 
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