Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice combine a cloud-based back-office system and a native iPad point-of-care app.

Brightree Home Health and Brightree Hospice offer an EHR that provides built-in checks that alert clinicians to all mandatory and missing information for visit documentation. It also ensures that best practices are enforced by requiring form completion before submission. The systems guide caregivers through assessments and provide full access to patient data anytime, anywhere as offline documentation is enabled at the point-of-care. Brightree offers tools to streamline new patient referral processes or centralize scheduling. Proactive alerts and hotlists can help teams stay in communication and address regulatory, billing and patient issues quickly.

The systems also offer HIPAA-compliant mobile messaging, so that field staff can stay in touch with the office at all times.

 

 

Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
 
  • Brightree Home Health and Brightree Hospice - Communicate with Employees & Physicians
    Communicate with Employees & Physicians
  • Brightree Home Health and Brightree Hospice - Workflow & Hotlists Ensure Compliance
    Workflow & Hotlists Ensure Compliance
  • Brightree Home Health and Brightree Hospice - Compliant and Compatible
    Compliant and Compatible
  • Brightree Home Health and Brightree Hospice - Protects Agencies and Their Patients
    Protects Agencies and Their Patients
  • Brightree Home Health and Brightree Hospice - Tap & Go Care Plans
    Tap & Go Care Plans
  • Brightree Home Health and Brightree Hospice - "About Me" Organization
    "About Me" Organization
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

85 Reviews of Brightree Home Health and Brightree Hospice

 
Software Advice Reviews (83)
More Reviews (2)

Showing 1-20 of 83

from Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Training is Severely Inadequate

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Our agency went live on Brightree the same day they rolled out a large upgrade of their program. The prior training we received (which was very minimal) was on the old system and not the updated system. Everything we learned was wrong. The company had Job Aides that were supposed to assist us when we were using the system but all of these job aides were very outdated and wrong. When we called for assistance we were told to use the job aides - which were incorrect. To make matters worse, the Brightree trainers who were having weekly calls with us had not been trained on the updates. Many times we knew more about the system changes than the "experts" did because we learned by trial and error. This resulted in months of incorrect documentation that we are still trying to correct. We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly. After almost 5 months, we still don't have all of the updated job aides to use for training new staff - or even know if they exist.

Pros

It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing.

Cons

The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused? That's the point. Scheduling multiple visits is a very slow process. They also aren't willing to add documents that the customer would like to customize. Even documents that would benefit all home health and hospice agencies. After you transition from the training part of the conversion, you have to put in a support ticket or call to get help. But only certain "power users" are able to put in a support ticket.

Advice to Others

There are many other cons. Do a lot of research before going with this product.

 
 

from Weinstein hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Susan Sandler's review

Ease-of-use

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Enjoy using, effective and efficient. Don't like writing and this is helpful.

Pros

Ease of use, clear and concise

Cons

Sometimes the page moves as you are filing in and have to scroll back.

Advice to Others

Take advantage of it

 
 

from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Review from a Software Training Perspective

Ease-of-use

Functionality

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As we have trained the nineteen locations from our organization and the background settings have been configured more correctly with the later sites, it has gotten easier to deploy across disciplines. It would have been easier to deploy if the software had initial default settings that were more aligned with what our organizational needs were.

Pros

The bedside charting and when you put it in and sync, it is there. If someone doesn't have their device, their information can be put in on another device, so there is no reason that documentation is not in the system.

Cons

It takes too long for the sync process. In some remote locations, you are not able to sync. There needs to be a device to amplify the signal in these remote locations.

Advice to Others

Make sure that your initial administrative settings will work. You may want to collaborate with another organization that is currently using the software to make sure the settings work from end to end.

 
 

from IT
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Brightree Hospice

Ease-of-use

Functionality

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Value for Money

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Brightree (Hospice) has added numerous functionalities to improve, enhance, and streamline clinical charting for patients.
Brightree iPad app has reduced the charting time for clinicians while adding the functionality for the Hospice Aids to complete their tasks in a paperless environment, hence eliminate the need for scanning and uploading.
The account managers are always available and willing to help, their teamwork and cooperation are second to none.

Pros

iPad app for Clinicians, Physicians, and Hospice Aids saves time, reduces printing/scanning/uploading while improving accuracy.
Account Managers cooperation and willingness to help is impressive.

Cons

Reports are not consistent.

 
 

from Weinstein Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Brightree Review

Ease-of-use

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Overall, I think BT is a good product. There have been some issues, but BT has been really responsive to hearing what those issues are and working to rectify them. As I work mainly with HIS and BT, the HIS Report is of primary importance to me.

Pros

The responsiveness of the help desk staff and the willingness of the people at BT to hear about issues as they arise and work to rectify them.

Cons

The inconsistency of the HIS Report (I know this is currently being worked on).

 
 

from Homestead Hospice and Palliative Care
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Good enouph to support your business

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This is the first time for me to use this software and I can say It's not easy and the help center can be much of help if there's any need for, I am accustomed to working with BT since it doesn't have much of complexity and I would rather keep learning more and more every day because of the easy training steps and grow every second and every day.

Pros

The pros can be a lot, from the standpoint of owning a business you can rely on this software and go ahead and can get all help you need. This is a recommendable software and help you grow the fast you expect.

Cons

Cons can be less than pros since there's nothing in the world without deficiency and with that being said there's absolutely some cons as well but I haven't faced with them yet.

Advice to Others

I do advice this software to anyone starting their own healthcare business and they can take the best advantages they deserve. That's a nice and efficient way to grow a business and get as much help as needed.

 
 

from Sangre de Cristo Hospice
Specialty: Hospice Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Review

Ease-of-use

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Value for Money

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Brightree is always trying to make things better. Still room for improvement on some items but I know it is being worked on

Pros

Ease.

Cons

Uploading to scanned documents.

 
 

from Natick Visiting Nurses
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Review

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I use Brightree throughout every day of my work week. It is my go-to program for scheduling. It helps me a great deal with keeping the patients, nurses and therapists schedules organized and managed.

 
 

from Natick Visiting Nurse Association, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Outstanding Post Acute EMR product

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Brightree's product is consistently strong across its clinical point of care, back office and financial platform which distinguishes it from other EMR solutions in the market. The product is intuitive and easy to use reducing the amount of time it takes to bring new staff onto the platform, ensures clinician documentation is complete and meets or exceeds all regulatory requirements. Our agency continues to receive the coveted double 5-Star designation and the Brightree application is a key component of our success.

Advice to Others

Lot's of vendors promise that their system is the complete solution but in the 20+ years I have been in Healthcare technology most of the vendor products I have experienced are really strong clinically or really strong financially but rarely have I seen a product that is consistently strong across all areas of their solution. The Brightree solution is consistently strong across both areas and they continue to build on the strong foundation of their product. Ask your vendor for references and take the time to speak with those references to get the full picture of what the vendor can offer.

 
 

from Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

New kid on the block

Ease-of-use

Functionality

Product Quality

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N/A

As a Hospice newbie, I had plenty to learn. Knowing that I would have to learn another computer system, was really scary, to say the least. I am very nontechny. I am glad to report that my fear was for nothing because Brightree was easy to learn and makes my documentation less painful.

Pros

Easy to learn

Cons

Availabilty of answers are not always applicable to the question.

 
 

from Canyon Home Care & Hospice
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Not the best, but not the worst

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Functionality

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Brightree definitely has some glitches here and there, but overall is not that bad. I do feel support could provide a little better service.

Pros

Easy to navigate.

Cons

Freezes up and things don't always load

 
 

from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Mobile EHR

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N/A

Utilizing Brightree has made it easier to track documentation of patient data, care plans, orders, and visits for all disciplines across the organization. The ability to document real time at the patient’s bedside within Brightree on the iPad allows for an accurate assessment to be entered instantly without physical barriers. The Brightree Point of Care application has the intuitive technology; therefore access to the patient’s record is faster. Disciplines can complete the visit note in any order by tapping on the assessment areas that are individualized to the patient. Disciplines also have the ability to collaborate instantly through Brightree Communicate, improving patient comfort.

Pros

Real time bedside documentation

Cons

Sync time

Advice to Others

Employees are energized about using Brightree and the positive impact the iPads have on improving their daily patient care.

 
 

from Canyon Home Care & Hospice
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Regulatory Compliance

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Value for Money

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We use Brightree for both Home Health and Hospice. We chose Brightree a few years ago after having a bad experience with another vendor. We looked at four vendors and chose Brightree with hopes it would deliver as promised. We were looking for software that would support clinical field staff, office staff, managers, and billing. Brightree has exceeded our expectation. Since using Brightree we have opened multiple locations and recently expanded to other states. Brightree has help make each of these transitions very easy. I would recommend Brightree to anyone who would like a software that does it all while keeping your agency compliant.

 
 

from Sangre de Cristo Hospice & Palliative Care
Specialty: Hospice Care
Number of employees: 201-500 employees Employees number: 201-500 employees

View of a Biller

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N/A

I have been using the Brightree system since 2013 - It was very easy to for me learn the system with minimal training. I am able to get claims out timely and get my reports to my supervisors ahead of the deadline. I like being able to access the system from home as well as from the office since things come up and I might need to have that access. Our old system you could only work from the office on.

 
 

from Weinstein Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Easy documentation, responsive support

Ease-of-use

Functionality

Product Quality

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N/A

I am a user of the platform in my work with a home hospice agency. It has streamlined documentation and made life much more predictable! Any issues that have ever come up, and there haven't been many, have been addressed quickly and effectively. I like that they have taken suggestions from our management for changes which has customized the charting to our needs.

Pros

Ease of use.

Cons

Some redundancy

 
 

from Sangre de Cristo Hospice & Palliative Care
Specialty: Hospice Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Good product

Ease-of-use

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Value for Money

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N/A

No EHR is perfect but this one suits the needs of our organization very well. I like the reports & the ease of use for me as an RN doing admissions.

 
 

from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Thank you to clinical support team

Ease-of-use

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Value for Money

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I have been in touched with a group of clinical support team in BT and they are very knowledgeable and helpful to solve the issues. I am responsible for HIS for our company any time I have an issue with HIS they patiently solve the issue or elevated to the level higher to solve the problem. Working somehow with BT team is a great experience and I appreciate for all you are doing.

Pros

BT always keeps with the new update and any changes on regulation and providing a message and alert helps a customer to stay compliant.

Cons

I would like BT provides more educations and update in-services to his clients.

Advice to Others

Learning currently the software is the key for the best result and outcome. Through 4 years working with BT as a nurse, I understand how important is to implement correctly BT. I really enjoy using BT and as a super user in our company, enjoy teaching and working with the others too

 
 

from Weinstein Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Brightree keeps getting better and better!

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Value for Money

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Weinstein Hospice was an 'early adopter' of the iPad as the Brightree clinical tool instead of tablet PCs. We LOVE them! Using iPads allows clinicians to document in real-time at the bedside, and to communicate that information seamlessly with the rest of the clinical team. Scheduling visits, talk-to-text for narrative notes, and being able to scan and attach paper documents so that they can be seen off-site is a huge plus! As the 'tech person' responsible for setting up the iPads and helping clinicians with any technical challenges, I really value the ease with which I can get new clinicians 'up and running' and calls to say 'it's not working' are almost non-existent. Looking ahead to 2017 when lots more features will be released!

 
 

from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Customer Service

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Customer Support

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I have always enjoyed the prompt response and great attitude of Brightree representative!

 
 

from Weinstein Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Brightree is user friendly

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Value for Money

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Brightree is one of the most user friendly EMR systems on the market. I have worked with many and Brightree is the easiest I have found. The customer service is also excellent. They respond in a timely manner to any issues the user may have with their product.

Pros

Ease of use and customer service.

Cons

Some screens are still "click heavy" and cumbersome to use. Most, however, are very easy.

Advice to Others

Call Brightree!

 
 
 
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