CareSmartz360

RATING:

4.7

(132)

About CareSmartz360

CareSmartz360 is the trusted all-in-one home care management and EVV solution for agencies of all sizes. With its comprehensive features, such as point-of-care documentation, scheduling, electronic visit verification, multi-payer billing, custom forms, personalized reports, caregiver training and retention, and more, CareSmartz360 makes it easy to streamline operations and ensure compliance with regulatory requirements. Easily schedule caregiver visits, and stay up-to-date with clock-ins and late shifts with real-time alerts to office staff. Plus, the software lets you track caregiver locations precisely during shifts, ensuring they're where they need to be. Caregivers can also create ad hoc schedules while on the go, providing flexibility and convenience for caregiv...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
CareSmartz360 Home Care Software

CareSmartz360 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CareSmartz360

1 - 5 of 132 Reviews

Danielle

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

One Umbrella for Great Success

Overall experience has been very good. My team and I are very blessed to have the access to such a great program.

PROS

I am pleased with Caresmartz360 because everything that my home care agency needs is under one umbrella and I don't have to scramble around all unorganized like I was before. When I need assistance with a particular issue or need troubleshooting I can go into the Help Center and 99% of the time the instructions on how to working through it is right there for me. The staff is wonderful and always very prompt in responding to my needs and always have my best interest to make sure that I succeed in my business. I appreciate that I am still learning how to use the software still to this day. Very grateful to have such a great product on my side.

CONS

The least thing I like about CareSmartz360 would be receiving texts or calls from my caregivers mentioning that they are having a rough time with putting in their notes because of connection issues and difficulty clocking in and clocking out. But we always figure it out so there is a positive side to it.

Reason for choosing CareSmartz360

The onboarding specialist really worked with me in all and every area when I was in contact with them. Customer service was great!

Portia

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Life after CareSmartz

With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients.

PROS

CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet.

CONS

Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers.

Reason for choosing CareSmartz360

ContinuLink was too expensive and the features we needed for EVV was going to be costly, CareSmartz was offering the same feature but was included in the asking price. Alora was not expensive, but the salesperson was coming off as dishonest which is why they lost our business, there was too many tells that I did not trust, they started with a price which was decent but after talking and saw what their competition was asking for( continuLink) the salesperson up the price. The document they sent over was a simple word document and it kind of gave Fraud and/or unethical vibes and to be honest I was turned off by the whole situation.

Melissa

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

Someone please investigate their billing

Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...

PROS

none, my entire experience was stressful and not one I would recommend.

CONS

Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file)

Sharon

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use software

PROS

Easy to use software and instructions for a start up were clear and not to mind boggling at all.

CONS

That some things can’t be deleted and have to stay.

Reason for choosing CareSmartz360

As a start up the price was affordable.

Joy

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Exceptional Customer Service and user friendly application

We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

PROS

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

CONS

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Reason for choosing CareSmartz360

My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work!