DeVero Software


 

DeVero is a web-based Home Health solution for mid-size and large Home Health, Hospice, Private Duty, or Therapy/Rehabilitation agencies with at least 200 patients and at least 16 employees. It can incorporate an infinite number of forms, patients, and user accounts. It also offers multi-site consolidation across an organization, making it suitable for companies that want to analyze data across multiple agency locations.

DeVero’s Point of Care features a library of Briggs or MedPass forms, functionality for HCFA-485 forms, OBQI reports, medication tracking, drug interaction checks with MediSpan, signature capture, an ICD-10 database, and more. Agencies looking for a solution to manage all of their operations might also choose to implement the integrated suite of applications for billing and scheduling.

HITRUST certification was recently achieved after a comprehensive audit by an independent third party; patient and agency data is safeguarded with HIPAA-compliant technology. DeVero can be accessed on any device with a web browser, including smartphones, iPads, Android mobile devices, Macs, and PCs.

 

DeVero - All your forms, online
 
  • DeVero - All your forms, online
    All your forms, online
  • DeVero - Designed for adaptability
    Designed for adaptability
  • DeVero - Industry-leading data security
    Industry-leading data security
  • DeVero - Online forms
    Online forms
  • DeVero - Works on any device, including mobile
    Works on any device, including mobile
  • DeVero - Real-time analytics
    Real-time analytics
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

50 Reviews of DeVero

 

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Software Advice Reviews (17)
More Reviews (33)

Showing 1-17 of 17

Elizabeth from Miracle Home Health of Wisconsin, Inc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent EMR System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This EMR is very user friendly and the support we have received from our account manager and the support team has been superb. Having the ability to access the software from anywhere and on any portable device makes it much easier for my nurses to complete most of their charting in the patient's home.

Cons

I wish some where down the road the system can track authorization information/warnings. Otherwise I cannot think of any other issues I have with the software.

 
 

Heather from ISC
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had a few issues with trying to get a hold of customer service, such as trying to create and develop forms to work for us. But, overall we have been pleased with DeVero.

 
 

Wanda from Horizon Home Health
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Like DeVero's flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

I like to customize forms when needed and alter current documents we have to meet the challenging and ever-changing needs in home health.
The reporting capabilities are great and it's the easiest system I have used to navigate through a medical record .
Document manager and secure communication are opening up a whole new avenue for us at our agency .

 
 

Khimya from American Home Care Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Home Health Biller

Ease-of-use

Functionality

Product Quality

Customer Support

Devero is very user friendly and the Devero team caters to every agency's individual needs and likes.I love the select an action drop down menu that lets you choose you the best option which is very colorful and is a useful reminder. Love the fact that the office staff does not have to create a schedule for the clinicians like some other software. Also love the integration log that tells if why an export oasis function got declined.Awesome web based software which will go a long way in paperless home health documentation.

 
 

Travis from Brighton Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Hospice provider that likes DeVero's ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

I have used other software systems for hospice and this is the most intuitive program ever. Very user friendly. I was able to train independently and efficiently.

 
 

Nicole from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Rehab company that uses DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

I love all the new changes that DeVero is making. The website has really become much more modern. I enjoy the new print option, along with the outbound e faxing feature. The faxing feature has cut my faxing time drastically allowing more time for me to accomplish other tasks in my work day. I also enjoy that DeVero offers free custom reports. This again cuts my job task time in half by allowing me to look for the specific information I need in one place quickly.

 
 

Clay from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

We like DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward.

Pros

1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate.

Cons

1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful.

Advice to Others

If you want to create audit-proof notes, you'll need to train staff for how to do it. It is relatively easy to train people to document intelligently with this system. Be sure you save copies of your training so you don't have to constantly reproduce it. I have some nice tips our clinicians have developed over the years.

  Response: Robert, Devero, Inc

Date: December 2016

December 2016

 

Clay, thanks for the review. We’ve heard positive comments from a number of therapy providers that serve our customers across the country and we’re glad your team enjoys using DeVero as well. We appreciate the feedback and have some great news for you regarding the “cons” you listed- DeVero recognized the need to improve the online training and has completely revamped its field staff online training tools as of this month. There are now 11 task specific video training modules available for on demand training. DeVero also runs live instructor lead web based training sessions for field users every Wednesday. Any active user is welcome to attend and you can sign up for one of our upcoming training sessions by clicking on the Training link in the upper right hand corner of DeVero.

Regarding note info- DeVero does support the mapping of key information (but not the entire note) from one note to the next as part of the site customization services offered to each of our customers. Also, custom care plans with unique order and goal templates are completely within the scope of the DeVero offering. Please have your customers reach out to our support team if they would like help with this. Thanks again for the feedback and opportunity to help.

 
 

JEnnifer from AT HOME REHAB LLC
Specialty: Home Health Care

September 2016

September 2016

DeVero review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

ease of use. gets back quickly with basic questions and inquiring

Likes Least

Disappointed with the "customization" aspect. I purchased this software mainly due to the promise of customization. Turn around time for new documents is not what was promised (45-60 days) also, multiple issues once up on system and work on docs while live. Took a year to get new clinical notes on system

Recommendations

make sure you get specifics on their ability to customize things and what their limits are

 
 

Dawn from At Home Rehab
Specialty: Home Health Care

September 2016

September 2016

Used for sending notes to office and communication with others

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

You can add pamphlets, pictures and forms to print right from the sight. You can set up forms how you want them. And make sections mandatory to complete before form is sent. Able to access everything from front page. Able to look at notes from other staff working on same case. This allows important information to be accessed without having to call other staff.

Likes Least

Seems to take a very long time for changes to occur once request has been submitted. And any mistakes made take a long time to correct.

Recommendations

Look for time efficiency. Look for user friendly. Think of what forms and how you would set them up.

 
 

April from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

It works, but we had to put alot of time and effort to get it there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I appreciate the low cost when compared to other systems out there.

Likes Least

This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare.

Recommendations

When someone tells you they are offering a fully customizable software system, assume they are lying. None of the softwares we have reviewed (or are currently using) have been able to meet that promise.

  Response: Robert, Devero, Inc

Date: October 2016

October 2016

 

Thank you for taking the time to write this review. We appreciate your feedback about the customization process within DeVero and we are truly sorry for the rocky experience that you've had. Occasionally, customization work can take some time to get exactly right and to match the customer specifications. We are constantly improving our internal processes and adding more resources to our team, so that we can support each of our customers' unique needs. We will continue to work with you to get your form customizations working properly and running smoothly.

 
 

Nehal from Bonita Springs Hospice Care
Specialty: Hospice Care

September 2016

September 2016

Administrative Assistant/ Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best part of Devero is a very easy to function software for a wide range of employees. It is very rare to hear someone complain about using Devero.

Likes Least

We have a few complains about the printing format. The printing format is not constant with PC and Mac. If there was one format that would be great.

Recommendations

Always play around with the software to get used to it before actually using it to get a feel on how it works.

 
 

Kevin from Nurses Care, Inc.
Specialty: Home Health Care

September 2016

September 2016

DeVero Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use! Very user friendly, built on a simple platform... Easy to learn!

Likes Least

Support Hours are not as optimal for East Coast users, as DeVero is located on the west coast.

Recommendations

Probably will not find an EMR Software that is overall as good as DeVero in my opinion...

 
 

Becky from Professional Pediatric Home Care
Specialty: Home Health Care

September 2016

September 2016

Sofware Administrator's Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Likes Least

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Recommendations

Document your process flows before purchasing a software to ensure that it will meet your critical needs. Evaluate your need for data and identify your reporting needs ahead of time to ensure that the vendor can handle. Identify super users within your workforce that can assist with training and answering questions. Develop employee user groups so that communication freely flows regarding wants/needs from the clinicians.

 
 

miriam from libertana home health
Specialty: Home Health Care

September 2016

September 2016

Fantastic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

devero is very customizable. they are constantly improving their product and rolling out new items. they listen to their customers' requests. all their staff is knowledgeable and helpful about the product. their technical support rocks! you can actually talk to someone live who helps you. they are truthful about what their product can and can't do. they don't lie. this should be obvious but was not my experience with other vendors. my clinicians are very happy with it because it is user friendly. ability to have customized forms.

Likes Least

the authorizations can only be setup for visits. would like to see hours and dollars.
the scheduler is also only setup for visits. would like to see hours

Recommendations

customization ability. implementation and training support. can handle medicaid and medicare.

 
 

Kelley from Astra Health Care Inc
Specialty: Home Health Care

July 2016

July 2016

Mediocre Software with Billing and Payroll Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far.

Likes Least

This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back.

Recommendations

Get references and actually talk to other agencies about this product. Get specific information about how the import and export of information works, and how do they grantee the safety and viability of the information. Ask about customer service and what happens if you have an after hour emergency!

  Response: Rob, Devero, Inc

Date: August 2016

August 2016

 

Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour.

Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow.

Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day.

We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond.

 
 

Juli from Gem City Home Care
Specialty: Home Health Care

July 2016

July 2016

Worked with Devero as both an RN in the field and as an administrator.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, user friendly applications make this easy to navigate

Likes Least

Somewhat difficult to search for a specific group of patients

Recommendations

Use each one, complete multiple forms as a trial before investing.

 
 

Gahl from Well Care Connects
Specialty: Home Health Care

May 2016

May 2016

Phenomenal Product and Business Relationship over 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Devero as the centerpiece to our service. Well Care Connects provides therapy care (PT, OT, ST, and RD) to patients throughout California. All of our clinicians log into Devero to write their clinical notes and all of our agencies log into Devero to access those notes. We always hear from our agencies that it's an incredibly straightforward, easy-to-use system- which is great! It allows both our clinicians and agencies to stay organized and up-to-date with their notes, and it's been working flawlessly so far. We work with over 500 clinicians and over 300 home health agencies so far, and everyone loves using the system.

Likes Least

I genuinely have no negative comments about this product.

Recommendations

Try it and see for yourself if it works for you. Everyone has different needs, but I'm highly confident that Devero would be the best one for you.

 
 
 
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