DeVero Software


 

DeVero is a cloud-based home health solution for midsize and large home health, hospice or therapy and rehabilitation agencies. It can incorporate a variety of forms, patients and user accounts. It also offers multi-site consolidation across an organization, making it suitable for companies that want to analyze data across multiple agency locations.

DeVero’s point of care features functionality for HCFA-485 forms, OBQI reports, medication tracking, drug interaction checks, signature capture, an ICD-9 database and more. DeVero also offers an integrated suite of applications for billing and scheduling.

In 2016, INC Magazine ranked DeVero the fastest-growing software company in home health, and Software Advice named DeVero a 2017 Reviewer's Choice for Overall Performance, Ease of Use, and Customer Service. DeVero can be accessed on any device with a web browser, including desktops and mobile devices.

 

DeVero - Online forms
 
  • DeVero - Online forms
    Online forms
  • DeVero - Real-time analytics
    Real-time analytics
  • DeVero - Patients analytics
    Patients analytics
  • DeVero - Client communication
    Client communication
  • DeVero - Patient records
    Patient records
  • DeVero - Clinic notes
    Clinic notes
Supported Operating System(s):
Web browser (OS agnostic)

53 Reviews of DeVero

 

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Software Advice Reviews (18)
More Reviews (35)

Showing 1-18 of 18

Dawn from At Home Rehab
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

devero home health

Ease-of-use

Functionality

Product Quality

Customer Support

Initial page is easy to see and access daily forms

Pros

Ease of use.
Full page of items needed for daily work.
Ability to change and add forms.
Saves every few minutes.

Cons

length of time it takes to add or change forms.
Cost when needing to make a change to layout of forms

 
 

Elizabeth from Miracle Home Health of Wisconsin, Inc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent EMR System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This EMR is very user friendly and the support we have received from our account manager and the support team has been superb. Having the ability to access the software from anywhere and on any portable device makes it much easier for my nurses to complete most of their charting in the patient's home.

Cons

I wish some where down the road the system can track authorization information/warnings. Otherwise I cannot think of any other issues I have with the software.

 
 

Heather from ISC
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had a few issues with trying to get a hold of customer service, such as trying to create and develop forms to work for us. But, overall we have been pleased with DeVero.

 
 

Wanda from Horizon Home Health
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Like DeVero's flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

I like to customize forms when needed and alter current documents we have to meet the challenging and ever-changing needs in home health.
The reporting capabilities are great and it's the easiest system I have used to navigate through a medical record .
Document manager and secure communication are opening up a whole new avenue for us at our agency .

 
 

Khimya from American Home Care Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Home Health Biller

Ease-of-use

Functionality

Product Quality

Customer Support

Devero is very user friendly and the Devero team caters to every agency's individual needs and likes.I love the select an action drop down menu that lets you choose you the best option which is very colorful and is a useful reminder. Love the fact that the office staff does not have to create a schedule for the clinicians like some other software. Also love the integration log that tells if why an export oasis function got declined.Awesome web based software which will go a long way in paperless home health documentation.

 
 

Travis from Brighton Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Hospice provider that likes DeVero's ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

I have used other software systems for hospice and this is the most intuitive program ever. Very user friendly. I was able to train independently and efficiently.

 
 

Nicole from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Rehab company that uses DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

I love all the new changes that DeVero is making. The website has really become much more modern. I enjoy the new print option, along with the outbound e faxing feature. The faxing feature has cut my faxing time drastically allowing more time for me to accomplish other tasks in my work day. I also enjoy that DeVero offers free custom reports. This again cuts my job task time in half by allowing me to look for the specific information I need in one place quickly.

 
 

Clay from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

We like DeVero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward.

Pros

1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate.

Cons

1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful.

Advice to Others

If you want to create audit-proof notes, you'll need to train staff for how to do it. It is relatively easy to train people to document intelligently with this system. Be sure you save copies of your training so you don't have to constantly reproduce it. I have some nice tips our clinicians have developed over the years.

  Response: Robert, Devero, Inc

Date: December 2016

December 2016

 

Clay, thanks for the review. We’ve heard positive comments from a number of therapy providers that serve our customers across the country and we’re glad your team enjoys using DeVero as well. We appreciate the feedback and have some great news for you regarding the “cons” you listed- DeVero recognized the need to improve the online training and has completely revamped its field staff online training tools as of this month. There are now 11 task specific video training modules available for on demand training. DeVero also runs live instructor lead web based training sessions for field users every Wednesday. Any active user is welcome to attend and you can sign up for one of our upcoming training sessions by clicking on the Training link in the upper right hand corner of DeVero.

Regarding note info- DeVero does support the mapping of key information (but not the entire note) from one note to the next as part of the site customization services offered to each of our customers. Also, custom care plans with unique order and goal templates are completely within the scope of the DeVero offering. Please have your customers reach out to our support team if they would like help with this. Thanks again for the feedback and opportunity to help.

 
 

JEnnifer from AT HOME REHAB LLC
Specialty: Home Health Care

September 2016

September 2016

DeVero review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

ease of use. gets back quickly with basic questions and inquiring

Likes Least

Disappointed with the "customization" aspect. I purchased this software mainly due to the promise of customization. Turn around time for new documents is not what was promised (45-60 days) also, multiple issues once up on system and work on docs while live. Took a year to get new clinical notes on system

Recommendations

make sure you get specifics on their ability to customize things and what their limits are

 
 

Dawn from At Home Rehab
Specialty: Home Health Care

September 2016

September 2016

Used for sending notes to office and communication with others

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

You can add pamphlets, pictures and forms to print right from the sight. You can set up forms how you want them. And make sections mandatory to complete before form is sent. Able to access everything from front page. Able to look at notes from other staff working on same case. This allows important information to be accessed without having to call other staff.

Likes Least

Seems to take a very long time for changes to occur once request has been submitted. And any mistakes made take a long time to correct.

Recommendations

Look for time efficiency. Look for user friendly. Think of what forms and how you would set them up.

 
 

April from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

It works, but we had to put alot of time and effort to get it there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I appreciate the low cost when compared to other systems out there.

Likes Least

This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare.

Recommendations

When someone tells you they are offering a fully customizable software system, assume they are lying. None of the softwares we have reviewed (or are currently using) have been able to meet that promise.

  Response: Robert, Devero, Inc

Date: October 2016

October 2016

 

Thank you for taking the time to write this review. We appreciate your feedback about the customization process within DeVero and we are truly sorry for the rocky experience that you've had. Occasionally, customization work can take some time to get exactly right and to match the customer specifications. We are constantly improving our internal processes and adding more resources to our team, so that we can support each of our customers' unique needs. We will continue to work with you to get your form customizations working properly and running smoothly.

 
 

Nehal from Bonita Springs Hospice Care
Specialty: Hospice Care

September 2016

September 2016

Administrative Assistant/ Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best part of Devero is a very easy to function software for a wide range of employees. It is very rare to hear someone complain about using Devero.

Likes Least

We have a few complains about the printing format. The printing format is not constant with PC and Mac. If there was one format that would be great.

Recommendations

Always play around with the software to get used to it before actually using it to get a feel on how it works.

 
 

Kevin from Nurses Care, Inc.
Specialty: Home Health Care

September 2016

September 2016

DeVero Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use! Very user friendly, built on a simple platform... Easy to learn!

Likes Least

Support Hours are not as optimal for East Coast users, as DeVero is located on the west coast.

Recommendations

Probably will not find an EMR Software that is overall as good as DeVero in my opinion...

 
 

Becky from Professional Pediatric Home Care
Specialty: Home Health Care

September 2016

September 2016

Sofware Administrator's Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Likes Least

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Recommendations

Document your process flows before purchasing a software to ensure that it will meet your critical needs. Evaluate your need for data and identify your reporting needs ahead of time to ensure that the vendor can handle. Identify super users within your workforce that can assist with training and answering questions. Develop employee user groups so that communication freely flows regarding wants/needs from the clinicians.

 
 

miriam from libertana home health
Specialty: Home Health Care

September 2016

September 2016

Fantastic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

devero is very customizable. they are constantly improving their product and rolling out new items. they listen to their customers' requests. all their staff is knowledgeable and helpful about the product. their technical support rocks! you can actually talk to someone live who helps you. they are truthful about what their product can and can't do. they don't lie. this should be obvious but was not my experience with other vendors. my clinicians are very happy with it because it is user friendly. ability to have customized forms.

Likes Least

the authorizations can only be setup for visits. would like to see hours and dollars.
the scheduler is also only setup for visits. would like to see hours

Recommendations

customization ability. implementation and training support. can handle medicaid and medicare.

 
 

Kelley from Astra Health Care Inc
Specialty: Home Health Care

July 2016

July 2016

Mediocre Software with Billing and Payroll Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far.

Likes Least

This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back.

Recommendations

Get references and actually talk to other agencies about this product. Get specific information about how the import and export of information works, and how do they grantee the safety and viability of the information. Ask about customer service and what happens if you have an after hour emergency!

  Response: Rob, Devero, Inc

Date: August 2016

August 2016

 

Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour.

Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow.

Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day.

We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond.

 
 

Juli from Gem City Home Care
Specialty: Home Health Care

July 2016

July 2016

Worked with Devero as both an RN in the field and as an administrator.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, user friendly applications make this easy to navigate

Likes Least

Somewhat difficult to search for a specific group of patients

Recommendations

Use each one, complete multiple forms as a trial before investing.

 
 

Gahl from Well Care Connects
Specialty: Home Health Care

May 2016

May 2016

Phenomenal Product and Business Relationship over 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Devero as the centerpiece to our service. Well Care Connects provides therapy care (PT, OT, ST, and RD) to patients throughout California. All of our clinicians log into Devero to write their clinical notes and all of our agencies log into Devero to access those notes. We always hear from our agencies that it's an incredibly straightforward, easy-to-use system- which is great! It allows both our clinicians and agencies to stay organized and up-to-date with their notes, and it's been working flawlessly so far. We work with over 500 clinicians and over 300 home health agencies so far, and everyone loves using the system.

Likes Least

I genuinely have no negative comments about this product.

Recommendations

Try it and see for yourself if it works for you. Everyone has different needs, but I'm highly confident that Devero would be the best one for you.

 
 
 
Showing 1-20 of 35

Lori from Horzion Clinical Services - ACE Hospice
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Reliable, Supportive, Responsive Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on.
I highly recommend DeVero and their wonderful support staff.

Pros

Easy to learn.
VERY supportive staff
Pleasure to work with.

Cons

Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it.
Also limitations on Med-pass forms vs Hospice CoPs

Advice to Others

local in person training sessions, more specific training modules, ie - "how to use scheduling"

Source: Capterra
 

Louisa from Apex healthcare

March 2017

March 2017

DPCS/Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Friendly user for field staff, poor for admin needs, not helpful with QAPi needs, color of blue is not as good as the old, tech do not seemed to know how to comply with regs . Need improvement on many issues such as ROC, supp orders, videos are helpful, love the webinars coming up. Only the Med pass forms, new ones do not comply, should be screened by a HH consultant

Pros

User friendly for clinicians

Cons

Not friendly for QAPI

Advice to Others

Improve by lustening to our issues

Source: Capterra
 

Shelly from Riceland Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Great EMR software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have loved the company. The software has been easy to use and the people helping in the set up have been exceptional!!!

Source: Capterra
 

alma from Tender Care Home Health
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Call in for a problem regarding not able to open a Resumption of care, he explain to me very detailed the reason the nurse was not able to open it. It was a great help
thank you

Pros

easy to use

Cons

sometimes is slow

Advice to Others

none

Source: Capterra
 

Elizbeth from Miracle Home Health of Wisconsin

February 2017

February 2017

EXCELLENT PRODUCT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were extremely unhappy with the last EMR system we purchased. It did not even come close to meeting out needs and we felt that we been lied to by the sales rep that talked us into it. We had begun our search for a new software company and were about to choose another company when the suggestion was made that we look into DeVero. About 10 minutes into the demonstration we were all sold. I felt confident signing the contract and we have been very pleased with our choice. DeVero is very user friendly and easy to navigate. The tech support is great and if they cannot be reach right away will call you back quickly. I run a very small home care agency and DeVero has meet all of our needs. Thank You!!!!

Source: Capterra
 

heidi from Tender Care Pediatrics Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. We have been a customer since Nov 2016 and they are already have over 3 new updates to varies thing in Devero. Devero is very user friendly! We LOVE it!

Pros

Very user friendly. Any form can be added which is amazing for us who is pediatric only.

Cons

The employee-user section could be expanded on. It would be awesome to have hire dates, expiration, etc. A user dashboard simpler to the patient dashboard would be a very awesome tool for managers.

Advice to Others

Having a offline feature would be very useful.

Source: Capterra
 

Kelly from Tender Care Pediatrics

February 2017

February 2017

Tender Care Pediatric Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

Source: Capterra
 

Peggy from OnPointe At Home
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

A Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes!

Pros

The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important!

Cons

I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating.

Advice to Others

Play with it! See what it will do and what it can do for you!

Source: Capterra
 

Dyllan from OneCare Hospice of CA

February 2017

February 2017

Devero is AWESOME!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Devero is such a blessing to our company. The simpleness and ease makes the day so much easier for us. The best benefit is getting to where we need with one click! No more hassle of going through 10+ pages to find where you need to be. I am a Hospice Biller and the billing manager is amazing!

Source: Capterra
 

Khimya from American Home Care Services Inc.

February 2017

February 2017

Functional and user-friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Devero software is a spectacular software in home health paperless documentation.It is a very functional and user friendly with no complications. Any inexperienced user will be able to learn and catch on because of its ease of use. The home page has a meticulous spread of useful tools like administration, libraries, custom reports, dashboard ,patient list and State specific forms. The select an action option in every patient chart is extremely useful to mark or unmark specific designations and it is also color coded and eye-catching. I would highly recommend this software to any agency exploring to purchase paperless home health care paperless software or trying to switch gears from synergy or kinnser or other softwares in the market.

Source: Capterra
 

Nancy from Sojourn Hospice Fresno
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

I like deVero.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

DeVero is simple to use and has great support system. It has a great support system. They call you back promptly.
It's also self explanatory

Source: Capterra
 

Nancy from Sojourn Hospice Fresno

February 2017

February 2017

I like deVero.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

DeVero is simple to use and has great support system. Never had trouble getting an explanation from the support staff. They call you right back.

Source: Capterra
 

Akashpreet from American Homecare Services Inc

February 2017

February 2017

Awesome software for paperless home health documentation

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Devero is a great software for paperless home health documentation. It is very easy to navigate and it is very user friendly.

Source: Capterra
 

Jerry from Vision home health care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Pretty good software to use and has little to no problems definitely worth using.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience to use and really helpful definitely not troublesome to use or have and completely worth.

Pros

Helpful

Cons

Sometime lags

Advice to Others

Worth it

Source: Capterra
 

OLY from VISION HOME HEALTH & HOSPICE CARE

January 2017

January 2017

EASE TO USE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1) I LIKE THE WAY WE CAN EASILY SEE THE PREVIOUS NOTES. 2) CONTACT INFORMATION FOR OTHER CLINICIANS ASSIGNED TO THE CASE IS CLEARLY LISTED BESIDE THE BODY OF INFORMATION IN THE CHART. 3) EDITING NOTES IS EASY. 4) COMMUNICATION ABOUT CORRECTIONS IS EASY TO SEE AND COORDINATE.

Source: Capterra
 

Anne from Vision

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Devero is very easy to use. You can use a tablet or cell phone or laptop and can access it from anywhere you are. This helpful when working in the field.

Source: Capterra
 

Bianca from Vision Home Health &Hospice Care Inc.

January 2017

January 2017

DeVero. Work life made easier.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

The layout of the software is designed in a clear and easy-to-use way. The important information is in an optimum position for the eyes to spot and is displayed in an orderly fashion. The page also has other information pertaining to the charts in tabs that keep a comprehensive file of different episodes. The only thing that annoys me is having to scroll back to the particular episode I was in once I have clicked a document that inevitably leads me to a new page, but when I click 'back' I am thrust back to the top of the initial page I was in.

Source: Capterra
 

Ruth from Vision Home Health and Hospice Care, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Best Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Pros

Their customer support team.

Cons

Lack of customization options for forms.

Source: Capterra
 

Ruth from Vision Home Health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Appreciate DeVero support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Devero's customer support team members are very knowledgeable and extremely helpful. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. I always feel like a valued customer and know I can count on their friendly expertise.

Source: Capterra
 

Linda from Coram Home Health
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Within the last year, we have had many changes. We had a Medicare audit, we were purchased, and we have had some staffing changes. In all of our upheaval, your customer service has been outstanding (even when we call several times a day!). I personally have an affinity for Lindsay but am never disappointed by the assistance your customer care team has afforded us. Thank you so much for all of the "assistance" you give!

Source: Capterra