DeVero Software


 

DeVero is a web-based Home Health solution for mid-size and large Home Health, Hospice, Private Duty, or Therapy/Rehabilitation agencies with at least 200 patients and at least 16 employees. It can incorporate an infinite number of forms, patients, and user accounts. It also offers multi-site consolidation across an organization, making it suitable for companies that want to analyze data across multiple agency locations.

DeVero’s Point of Care features a library of Briggs or MedPass forms, functionality for HCFA-485 forms, OBQI reports, medication tracking, drug interaction checks with MediSpan, signature capture, an ICD-10 database, and more. Agencies looking for a solution to manage all of their operations might also choose to implement the integrated suite of applications for billing and scheduling.

HITRUST certification was recently achieved after a comprehensive audit by an independent third party; patient and agency data is safeguarded with HIPAA-compliant technology. DeVero can be accessed on any device with a web browser, including smartphones, iPads, Android mobile devices, Macs, and PCs.

 

DeVero - All your forms, online
 
  • DeVero - All your forms, online
    All your forms, online
  • DeVero - Designed for adaptability
    Designed for adaptability
  • DeVero - Industry-leading data security
    Industry-leading data security
  • DeVero - Online forms
    Online forms
  • DeVero - Works on any device, including mobile
    Works on any device, including mobile
  • DeVero - Real-time analytics
    Real-time analytics
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

17 Reviews of DeVero

Showing 1-17 of 17

 

from AT HOME REHAB LLC
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

DeVero review

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Likes Best

ease of use. gets back quickly with basic questions and inquiring

Likes Least

Disappointed with the "customization" aspect. I purchased this software mainly due to the promise of customization. Turn around time for new documents is not what was promised (45-60 days) also, multiple issues once up on system and work on docs while live. Took a year to get new clinical notes on system

Recommendations

make sure you get specifics on their ability to customize things and what their limits are

 

from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Love DeVero, but have issues with communication breakdown

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Likes Best

I like the ease of DeVero. It is easy to understand and navigate without having to watch all the tutorials. I also like that all staff has access to everything necessary in the patient chart. I enjoy the outbound faxing feature and the electronic signatures.

Likes Least

I feel that there is sometimes a communication issue. It is hard for the vendor to understand why we need certain changes made. I also do not like that when you need to make a minor change it costs an entire new form. I do not like that if a admin puts a form in a pending status that it says the patient was, for example, discharged from ADMIN services. I do not like that you can only fax out from the physician order tracking. I do not like that when a new column is added to a report, it goes to the very end of the report.

Recommendations

I would recommend that others explore all options before selecting a software. Also I would really question what customized means to DeVero. Also I would suggest that costumers understand and take their time with features and which features they need and that will work for them.

 

from At Home Rehab
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Used for sending notes to office and communication with others

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Likes Best

You can add pamphlets, pictures and forms to print right from the sight. You can set up forms how you want them. And make sections mandatory to complete before form is sent. Able to access everything from front page. Able to look at notes from other staff working on same case. This allows important information to be accessed without having to call other staff.

Likes Least

Seems to take a very long time for changes to occur once request has been submitted. And any mistakes made take a long time to correct.

Recommendations

Look for time efficiency. Look for user friendly. Think of what forms and how you would set them up.

 

from At Home Rehab, LLC
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

It works, but we had to put alot of time and effort to get it there

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Likes Best

I appreciate the low cost when compared to other systems out there.

Likes Least

This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare.

Recommendations

When someone tells you they are offering a fully customizable software system, assume they are lying. None of the softwares we have reviewed (or are currently using) have been able to meet that promise.

 

from Bonita Springs Hospice Care
Specialty: Hospice Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Administrative Assistant/ Office Manager

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Likes Best

The best part of Devero is a very easy to function software for a wide range of employees. It is very rare to hear someone complain about using Devero.

Likes Least

We have a few complains about the printing format. The printing format is not constant with PC and Mac. If there was one format that would be great.

Recommendations

Always play around with the software to get used to it before actually using it to get a feel on how it works.

 

from Nurses Care, Inc.
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

DeVero Review

Ease-of-use

Functionality

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Likes Best

Ease of use! Very user friendly, built on a simple platform... Easy to learn!

Likes Least

Support Hours are not as optimal for East Coast users, as DeVero is located on the west coast.

Recommendations

Probably will not find an EMR Software that is overall as good as DeVero in my opinion...

 

from Professional Pediatric Home Care
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Sofware Administrator's Perspective

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Likes Best

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Likes Least

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Recommendations

Document your process flows before purchasing a software to ensure that it will meet your critical needs. Evaluate your need for data and identify your reporting needs ahead of time to ensure that the vendor can handle. Identify super users within your workforce that can assist with training and answering questions. Develop employee user groups so that communication freely flows regarding wants/needs from the clinicians.

 

from libertana home health
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Fantastic Software

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Likes Best

devero is very customizable. they are constantly improving their product and rolling out new items. they listen to their customers' requests. all their staff is knowledgeable and helpful about the product. their technical support rocks! you can actually talk to someone live who helps you. they are truthful about what their product can and can't do. they don't lie. this should be obvious but was not my experience with other vendors. my clinicians are very happy with it because it is user friendly. ability to have customized forms.

Likes Least

the authorizations can only be setup for visits. would like to see hours and dollars.
the scheduler is also only setup for visits. would like to see hours

Recommendations

customization ability. implementation and training support. can handle medicaid and medicare.

 

from Astra Health Care Inc
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Mediocre Software with Billing and Payroll Issues

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Likes Best

The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far.

Likes Least

This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back.

Recommendations

Get references and actually talk to other agencies about this product. Get specific information about how the import and export of information works, and how do they grantee the safety and viability of the information. Ask about customer service and what happens if you have an after hour emergency!

  Response: Rob, Devero, Inc

Date: August 2016

August 2016

 

Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour.

Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow.

Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day.

We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond.

 

from Gem City Home Care
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Worked with Devero as both an RN in the field and as an administrator.

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Likes Best

Ease of use, user friendly applications make this easy to navigate

Likes Least

Somewhat difficult to search for a specific group of patients

Recommendations

Use each one, complete multiple forms as a trial before investing.

 

from Kindred at Home
Specialty: Therapy / Rehabilitation
Number of employees: 101+ employees Employees number: 101+ employees

Therapy at a large agency

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Likes Best

I'm a Physical Therapist for a very large home health provider, and I really like the completeness of the documentation for therapy.

Likes Least

We can see the previous visit notes, but would like to see a feature where you pull forward the "meat" of the last visit

Recommendations

Definitely ask your clinicians when evaluating software. Out of everyone in your organization, this group will use it the most!

 

from Mihom Healthcare
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Home health agency in Florida

Ease-of-use

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Likes Best

From a clinical standpoint, DeVero is very easy to use.

Likes Least

DeVero integrates with our billing software, and we'd like to see some enhancements to the new integration. I understand these are being worked on now, as the improved integration is still new.

Recommendations

Look at everything that's important to your agency, whether it be EMR, payroll, billing, etc, and consider it in the evaluation.

 

from Nurses Plus Home Healthcare
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Health Department Home Health

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Product Quality

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Likes Best

We find the software very easy to use, especially the ease of flowing from form to form within the patient chart

Likes Least

Nothing to mention. We really like DeVero, both the product and the support.

Recommendations

Ease of use for clinicians and a strong support department are important

 

from Well Care Connects
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Phenomenal Product and Business Relationship over 3 years

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Likes Best

We use Devero as the centerpiece to our service. Well Care Connects provides therapy care (PT, OT, ST, and RD) to patients throughout California. All of our clinicians log into Devero to write their clinical notes and all of our agencies log into Devero to access those notes. We always hear from our agencies that it's an incredibly straightforward, easy-to-use system- which is great! It allows both our clinicians and agencies to stay organized and up-to-date with their notes, and it's been working flawlessly so far. We work with over 500 clinicians and over 300 home health agencies so far, and everyone loves using the system.

Likes Least

I genuinely have no negative comments about this product.

Recommendations

Try it and see for yourself if it works for you. Everyone has different needs, but I'm highly confident that Devero would be the best one for you.

 

from Buckeye Home Health Care
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Buckeye's positive review

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Likes Best

The field staff likes how easy DeVero is to use. The office likes how easy and quick it is to customize the forms, reports, etc.

Likes Least

We don't not like having to use another vendor for the back office.

Recommendations

Take your time and look at several and prioritize what is most important to your company.

 

from All Care Provider
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

2016_03 DeVero Review

Ease-of-use

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Likes Best

Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development.

Likes Least

Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Workaround is to view the Plan of Treatment and view all existing orders for the patient. Hospice typically has a very evolving care plan that is consistently changing (at times weekly). Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. Analytic is also cumbersome. Its great that all data points can be exported to 'csv', but depending on the amount of data will determine the resources (hardware/PC) to calculate the data. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site.

Vendors customer service is great, responsive and honest.

Recommendations

No question that Web-Base application will have your field clinicians smiling. DeVero has the ability to customize documents/forms and questions, It does not lock you down to a specific question set, customers have the ability to create question to your environment. If coming from paper there is typically little operation change, but if coming from another EMR look at your operation with a fine comb, especially with growth. If you have heaps/tons of reporting to do, look at your forms/documents/question and see the types of reports you desire (comes with the territory of full customization). Know how your EMR and Billing will be affected operationally since they are separate programs systems. With a operation workflow diagram look at your feed-back loops for checks and balances and methods to reduce risk (clinically and financially). If you are part of an integrated system then tread carefully to make sure most data elements can handshake correctly.

  Response: 3/18/2016, Devero, Inc

Date: December 1969

December 1969

 

Thank you for the great review! We always appreciate feedback. We do have some news about your feature requests: 1) The authorization management/compliance feature you mention is released and needs to be turned on for you. We will have a customer success rep contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership!

 

from Summit Home Health Inc
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Product and Customer Service

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Likes Best

The product is very user friendly and easy to move within the software.
The staff at DeVero is the best! When I started with this HHA, they were using DeVero as well, and unfortunately the product was not being used to its fullest. Since I had used DeVero in the past, I was making all these updates, add on's and changes to the menus. I was calling in rather frequently and sometimes more than once a day. With this being said, I have never had a bad experience with anyone there, every time I called they were very knowledgeable, friendly, personable, and would make my change or addition requests right on the spot. If there was a request that could not be done as fast, they will submit a change for me and keep me updated on the progress. Those individuals that I have had the pleasure to work with are just awesome and they have been there to help and support.
I have been in the HH arena for over 24+ yrs and I have had worked with several software's and I can honestly say, this has been the best solution to our needs.

Likes Least

I wish that DeVero had its own billing software however we are incorporating 'HAS w/ DeVero here very soon!

Recommendations

When evaluating software for your agency, I would make sure its user friendly and that the software is compatible with changes as well as upgrades to the ever changing Insurance carriers. I would also include the customer service team as well as you want to know that you have a person you can talk to vs message center and that they have the ability to make the change vs having to send out to another source.

 
 
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