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MediTouch PM Software
 | 45 Reviews (4.5/5) |
MediTouch PM by HealthFusion is an entirely web-based practice management system that can be used independently or in conjunction with the company’s MediTouch EHR™. MediTouch PM is highly differentiated by its attractive and easy-to-use web interface, but also by the powerful functionality the system offers. It automates patient registration, medical billing and appointment scheduling for practices small and large, as well as for medical billing services. Because the system is entirely web-based and hosted, practices do not need to install or maintain any software on-site.
MediTouch PM is designed and developed by revenue cycle management experts and offers exceptionally powerful medical billing functionality as a result. For example, the system automatically checks patients’ insurance eligibility 72 hours before appointments. The system will store payer contracts within the system so that billers can verify terms and requirements quickly. An online ERA service allows the practice to automatically post and download EOBs. Meanwhile, MediTouch PM operates its own clearinghouse, which transacts with more than 2,000 payers. Finally, highly intuitive web reporting capabilities provide an at-a-glance view into critical practice management metrics.
MediTouch PM is a great fit for providers who want to take advantage of federal and state incentive programs. For example, the system supports e-prescribing, which enables physicians to earn an additional 2% on Medicare reimbursements. Similarly, the system supports PQRI reporting, which can also qualify providers for an additional 2% in Medicare reimbursements. Finally, providers who adopt and make meaningful use of HealthFusion's MediTouch EHR can earn up to $64,000 in ARRA stimulus funds.
MediTouch PM by HealthFusion is the only practice management software company to be recognized by J.D. Power and Associates for providing outstanding service. Meanwhile, HealthFusion has maintained an A+ rating from the Better Business Bureau (BBB). MediTouch PM is priced per provider, per month and does not have any set-up fees. All support is included in the monthly subscription fee.
45 Reviews of MediTouch PM
Overall rating
We are a relatively small 6-provider midwifery practice in Anchorage, Alaska.
We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant.
We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few.
We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore.
I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies.
The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours.
Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable.
This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software.
Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.
We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant.
We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few.
We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore.
I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies.
The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours.
Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable.
This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software.
Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.
Overall rating
I chose HealthFusion for my Medical Billing Service, which specializes in Midwifery claims. Greg and all the staff there were great and were happy to tailor their system to fit my unique small practice.
The pairing of medical management and clearinghouse is a great concept. We were looking to update our system so this was the perfect solution. Previously we had used Medisoft and a clearinghouse.
We have been using HF for over one year now and are delighted with it. It is easy to learn and use and someone is always available to help you with any questions you may have. HF is constantly enhancing features so you know you are working with the very latest technology.
I would recommend it to all my associates.
The pairing of medical management and clearinghouse is a great concept. We were looking to update our system so this was the perfect solution. Previously we had used Medisoft and a clearinghouse.
We have been using HF for over one year now and are delighted with it. It is easy to learn and use and someone is always available to help you with any questions you may have. HF is constantly enhancing features so you know you are working with the very latest technology.
I would recommend it to all my associates.
Overall rating
So far, my staff and I have all found inputting data into MediTouch to be an easy experience. However, I would suggest a few fixes:
Edit buttons should be available for all data input such as patient history, results from physical exams, and so forth. I was adding the results from a patient's physical, and found that I had to delete everything to make a simple change. It's possible that this feature already exists, and I just don't know how to access it.
HealthFusion support team, please also be sure to give us enough advance warning when you inactivate the system for repairs. This past time, you gave us a week, which is fine. But the time before that, I was taken by surprise and couldn't get some work done.
Edit buttons should be available for all data input such as patient history, results from physical exams, and so forth. I was adding the results from a patient's physical, and found that I had to delete everything to make a simple change. It's possible that this feature already exists, and I just don't know how to access it.
HealthFusion support team, please also be sure to give us enough advance warning when you inactivate the system for repairs. This past time, you gave us a week, which is fine. But the time before that, I was taken by surprise and couldn't get some work done.
Overall rating
Our previous practice management system was clunky, old-fashioned, and difficult to use. After we switched over to HealthFusion, we were amazed at how easy it was to learn and use their software. The implementation process was simple and smooth. HealthFusion's great customer support team can help you through any issue you may come across. MediTouch, with its constant software upgrades, makes getting paid, making appointments, and keeping tabs on everything super simple and always up-to-date!
Overall rating
I absolutely love HealthFusion. I run a billing service, and I use HealthFusion as my billing software. However, if a practice has another practice management system in place, I will use that system instead. I have been able to work from several systems in all different price ranges, including one of the big names out there. Based on my experience, I can tell you that, for the cost, this is the system I feel everyone should choose. None of the more expensive systems offer anything that HealthFusion cannot do.
Overall rating
We are an integrative practice that concentrates on bio-identical hormones. We used to be an all-paper practice - paper schedules, records and all. After implementing MediTouch, we can now answer the phone and look a patient up in the system to find their appointments, and make repeat appointments easier.
We started using the e-prescribing functionality right away, and it has saved us the cost of buying paper prescription pads, as well as giving us the ability to better manage a patient's medications. The nice thing is that we can now send compounded prescriptions directly to the compounding pharmacies. The costs we incur for refills has been reduced, since we get fewer requests by fax, and more and more each day via the e-prescribe portal.
I am still implementing all of the non-billable charges and IV codes into the system, along with pricing, so I can start to utilize them, as well as the superbills, within the system. This hasn't been a high priority for us since we don't bill insurance at all, but this will help my patients file their own claims for reimbursement.
I come from a healthcare IT/software background. I have implemented software systems for very large clients, and this one didn't require an implementation team. The webinars and training documents were very easy to follow. The other systems that I reviewed wanted to charge a very high price for training and set-up. I was able to avoid all of those costs with HealthFusion.
I would recommend HealthFusion to small practices, or even mid-size practices.
We started using the e-prescribing functionality right away, and it has saved us the cost of buying paper prescription pads, as well as giving us the ability to better manage a patient's medications. The nice thing is that we can now send compounded prescriptions directly to the compounding pharmacies. The costs we incur for refills has been reduced, since we get fewer requests by fax, and more and more each day via the e-prescribe portal.
I am still implementing all of the non-billable charges and IV codes into the system, along with pricing, so I can start to utilize them, as well as the superbills, within the system. This hasn't been a high priority for us since we don't bill insurance at all, but this will help my patients file their own claims for reimbursement.
I come from a healthcare IT/software background. I have implemented software systems for very large clients, and this one didn't require an implementation team. The webinars and training documents were very easy to follow. The other systems that I reviewed wanted to charge a very high price for training and set-up. I was able to avoid all of those costs with HealthFusion.
I would recommend HealthFusion to small practices, or even mid-size practices.
Overall rating
We are a small physical therapy office with only two providers. We have been using a billing service for the last year and haven't been very happy with it, so we decided we would go back to billing in-house.
We purchased HealthFusion June 2011 and are getting ready to begin billing. I am in the learning stage right now, and looking forward to starting the process. So far, it seems easy to use. Everyone I have spoken to has been very courteous and helpful. Our initial questions through our enrollment period have been answered over many emails and phone calls that have helped me along the way.
We purchased HealthFusion June 2011 and are getting ready to begin billing. I am in the learning stage right now, and looking forward to starting the process. So far, it seems easy to use. Everyone I have spoken to has been very courteous and helpful. Our initial questions through our enrollment period have been answered over many emails and phone calls that have helped me along the way.
Overall rating
Need to work on the patient billing section. It is very difficult to balance bill patients when finance charges and fees need to be accessed.
Overall rating
Where to begin... I am so in love with this system!! For the last 3 years we have been customers of Healthfusion, and I still feel like we are in the honeymoon phase. Healthfusion PM Practice Management Software is so user friendly that we were up and running (scheduling appointments, checking patients in and out, etc.) within the first 2 days.
The upload of patient data was SEAMLESS and took no time at all. The insurance information (verifications, claims filing) was a breeze to learn, understand and train. The financial reports that I am able to generate are clear and concise. My only issue (which is recent) is the over night delay. Charge posting/payment posting is also very fluid and easy to train.
Finally, the BIGGEST selling point of this system is the customer service. I don't often use the word Phenomenal, but I have used it when describing the customer service reps within Healthfusion. My questions are always handled professionally, proficiently, and they never make me feel like I'm asking a silly question. If they are unable to fix my issue during the call (which is rare), it takes no more than 24 hours.
I have recommended this system to another physician that was branching out on his own and the staff there also has nothing but good things to say about MediTouchPM.
The upload of patient data was SEAMLESS and took no time at all. The insurance information (verifications, claims filing) was a breeze to learn, understand and train. The financial reports that I am able to generate are clear and concise. My only issue (which is recent) is the over night delay. Charge posting/payment posting is also very fluid and easy to train.
Finally, the BIGGEST selling point of this system is the customer service. I don't often use the word Phenomenal, but I have used it when describing the customer service reps within Healthfusion. My questions are always handled professionally, proficiently, and they never make me feel like I'm asking a silly question. If they are unable to fix my issue during the call (which is rare), it takes no more than 24 hours.
I have recommended this system to another physician that was branching out on his own and the staff there also has nothing but good things to say about MediTouchPM.
Overall rating
We are a small medical billing and practice management firm located in the Dallas area. I've spent the last 18 months sitting through demo's of PM and EHR products on behalf of my clients. There are a lot of good products out there, but Healthfusion offered something the others didn't which really fits the needs of some of my clients. It's an All-In-One PM, Clearinghouse, and EHR (meaningful use ready) all for a reasonable monthly fee. There are no huge up front investment costs that take away financial resources that could be spent on patient care. Because it is 100% online, we can use the system anywhere as long as we have an internet connection. Since continuity of information is vital for our service, we love that we can access the front desk schedule and clinical information at the doctor's office in real time. The document feature in the patient chart is a huge help and something we didn't have in our last system. Real time eligibility is a big time saver.
The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week!
I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started.
The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week!
I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started.
Overall rating
The product is pretty wonderful and simply to use. I would say our only problem was with enrollment and the lack of communication from our sales rep, which slowed us down some. Other than that I feel the customer support is amazing! I generally speak with the same representative and he is always so helpful. He gets my questions answered in a timely fashion, if not immediately.
The product itself is easy to use and fun to look at. The Claims Dashboard and A/R listings make it easy to monitor each and every claim. The ease of pulling a balance report on patients who owe us money, and then submitting it to the third party for mailing is very easy! The turn around time with payments has been faster than expected also. I would say the program could use a few tweaks here and there, and maybe the adding of a chatting capability within the office, but I feel they will add that in the near future.
Thank you guys for doing a great job thus far!
The product itself is easy to use and fun to look at. The Claims Dashboard and A/R listings make it easy to monitor each and every claim. The ease of pulling a balance report on patients who owe us money, and then submitting it to the third party for mailing is very easy! The turn around time with payments has been faster than expected also. I would say the program could use a few tweaks here and there, and maybe the adding of a chatting capability within the office, but I feel they will add that in the near future.
Thank you guys for doing a great job thus far!
Overall rating
We are a small one-physician surgical assist practice who uses the HealthFusion Practice Management system for billing. We didn't need anything big or complex. In fact, we were looking for something simple to use and one that offered value for the money. The staff at HealthFusion did most of the set up, and they assisted us with the payor requirements. We have appreciated the continuous improvements that have been made to the product, especially the training materials and on-line assistance. It has been nice to get a return email after a "help" call to validate the solution to the problem or challenge we had encountered.
Overall rating
This is a single physician ENT practice in metropolitan Detroit. We were using a DOS based system that was out dated. We new we needed a new PM system, and when we switched to the electronic records we wanted an integrated PM system. We have found it easier to track our claims, get faster turnaround on our payments, and have a better grasp of the financials for the practice. It was initially difficult to switch from a system we had been very use to, but now we have learned MediTouch PM and would not go back to our old system.
Overall rating
MediTouch PM was easy to learn, and the webinars were very helpful. This system is so smart that it does the work for you. The Billing aspect of the program is flawless. It breaks down the accounts receivable in such detail. Best decision we've made.
Overall rating
As a podiatrist having used an electronic billing and charting system for 6 years, it was hard to want to change to a different system. I met with multiple reps and looked at over 25 different demos. I chose HealthFusion's MediTouch system because it had great features like electronic eligibility of insurance even before the patient's appointment, auto posting of payments, an organized dashboard that made sense, easy one-button-clicking to resend/edit rejected claims or sending secondary claims.
I had been looking for nearly a year before I made my decision. After an initial live demo at a conference in July, I still had to be sure. They allowed me to do another demo and then to have full controls of the system at another demo...that's when I really felt comfortable with how easy it was to use. You just got to push yourself because change is hard, but change is necessary. Why not make it as painless as possible?
Other products have 30 colors to make the screen look like a preschool project, or 5 different screens just to accomplish one task, or don't have auto-posting, or charge you extra for posting payments and having a billing service, or want to charge you at least $20K not to mention upgrades and license fees. There goes your hard work at getting used to a new system and they keep the incentive payment? NO WAY, I got burned once with my old company that wanted to charge me for the upgrade costs because they no longer would support the old system. I refuse to get burned again in the same way.
Thanks HealthFusion! I am so grateful!
I had been looking for nearly a year before I made my decision. After an initial live demo at a conference in July, I still had to be sure. They allowed me to do another demo and then to have full controls of the system at another demo...that's when I really felt comfortable with how easy it was to use. You just got to push yourself because change is hard, but change is necessary. Why not make it as painless as possible?
Other products have 30 colors to make the screen look like a preschool project, or 5 different screens just to accomplish one task, or don't have auto-posting, or charge you extra for posting payments and having a billing service, or want to charge you at least $20K not to mention upgrades and license fees. There goes your hard work at getting used to a new system and they keep the incentive payment? NO WAY, I got burned once with my old company that wanted to charge me for the upgrade costs because they no longer would support the old system. I refuse to get burned again in the same way.
Thanks HealthFusion! I am so grateful!
Overall rating
I own a Medical Billing Company and have to teach the program to the support staff with in the Physicians Offices. Our client's love how easy the scheduler is to use, and how quickly the staff can learn to use it. I am always delighted when I here "That's it!" The Denial Defender is a fantastic tool, no matter how experienced, for any Billing Specialist. What a great tool to maximize the benefits paid to the Physicians. I just LOVE IT!
We looked at demos on just about every software available that were CCHIT compliant. Being "in the clouds" was also very important, having to work with so many different Physicians and specialties. We needed an integrated system that worked seamlessly with an EHR, as part of our business is helping Doctors Offices "go paperless". The Customer Service needed to be A+ because we felt that any software we were asking our Billing Clients to use would be a huge reflection on the way we run our Company. HealthFusion fit the bill perfectly!
Implementation has been a little slow in the last few months. It is the only issue that we have had, but once a problem is addressed they get me what I need in a timely manner. We have been using HealthFusion for over a year now. I am very happy overall with the Customer Service and Support I get from the team at HealthFusion. They do there best to answer your questions, give helpful hints, and address any problems you may be encountering in a timely manner.
We looked at demos on just about every software available that were CCHIT compliant. Being "in the clouds" was also very important, having to work with so many different Physicians and specialties. We needed an integrated system that worked seamlessly with an EHR, as part of our business is helping Doctors Offices "go paperless". The Customer Service needed to be A+ because we felt that any software we were asking our Billing Clients to use would be a huge reflection on the way we run our Company. HealthFusion fit the bill perfectly!
Implementation has been a little slow in the last few months. It is the only issue that we have had, but once a problem is addressed they get me what I need in a timely manner. We have been using HealthFusion for over a year now. I am very happy overall with the Customer Service and Support I get from the team at HealthFusion. They do there best to answer your questions, give helpful hints, and address any problems you may be encountering in a timely manner.
Overall rating
We went live on 1/3/12 and had to manually transfer our patients because our system was so old. We had no trouble doing this. We love the ease of the system. We are very happy with our choice to switch to Health Fusion! The real time feature is amazing and the time that it saves is great! Billing is more efficient and the auto post is amazing as well!
Overall rating
I am a small business owner of RVP Billing and Consulting. As a first time owner I needed to find a PM system that would allow me to verify eligibility, provide reports within minutes, and a way to allow the physicians to read a user-friendly report. I have researched a total of 5 PM systems and they all were offering similar products, but there was always something that one system had that the other did not.
Well, I finally decided to with "HealthFusion" aka "MediTouch" because the price was right and it is user friendly. I really like the ease of accessing ERA's, the registration as well as the customer service. All I can say is that I am pleased with my decision. I will highly recommend this to anyone who is looking for a system that is easy on the pockets and on the users.
Well, I finally decided to with "HealthFusion" aka "MediTouch" because the price was right and it is user friendly. I really like the ease of accessing ERA's, the registration as well as the customer service. All I can say is that I am pleased with my decision. I will highly recommend this to anyone who is looking for a system that is easy on the pockets and on the users.
Overall rating
We just recently switched over to HealthFusion. We were with another popular system before, but really wanted to become web-based. We really like how smooth everything operates. As the biller, I love how easy it is to put new patients in and that HealthFusion will send my paper claims for me. I also like how you are able to check the patient's eligibility quickly without having to call their insurance. Overall, our office loves HealthFusion and we're so thankful that we made the switch!
Overall rating
Customer support has been absolutely great. Jon is my customer support representative and every time I call him, he is Johnny on the Spot. We just don't have a problem with customer support at all. Even my sales representative that closed the deal for us, I can call him at any time and if I have a technical problem, he gets the right people on the phone fairly quickly.
Overall rating
HealthFusion offers many nice features for organization of information and functions like patient billing and statements; however; posting and applying payments can be very frustrating for a new user. A walk through reconciling and flagged issues with customer support helped with understanding what is going on and causing problems settling claims. The 5010 issues resulted in many claims being rejected for false or invalid reasons, which also caused confusion and many delays and duplicated claims – these types of problems must be explained very clearly and quickly to users. Thanks!
Overall rating
I am new to MediTouch PM and have used other systems in the past; so far I love the ease of use of the system and am very impressed with how user friendly it is. I trained for weeks on other systems. The systems were step after step after step to complete a task, this system saves so much time and effort when working I can't believe I didn't switch sooner. The customer support and sales staff is very informative and efficient and the system is really cost effective as well, especially for myself, owning a newer medical billing company.
Overall rating
We are a small Physical Therapy office in a rural community. Currently we have been using payer websites and paper claims for billing and not been on top of accounts receivable. We are just starting out with the Practice Management and hope to be up and fully rolling in about a month. The software seems to be very user friendly and I am adapting to it quickly. Really looking forward to a smoother workflow. Thank you.
Overall rating
We are a single physician clinic in rural Texas. My physician is also my husband, and he is a board certified Family Practice osteopathic physician practicing in the same clinic for almost 30 years now. Our clinic is busy, and my staff is small. Employees are cross-trained in medical assisting and clerical duties and often cover each other depending on patient needs and/or staff absences. Having MediTouch PM software has given me a peace of mind, regarding patient care business needs, that I never had with prior computer programs. The system gets the insurance information correct and the insurance forms completed so much better than anything I've used in the past 15 years or more.
I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system.
As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system.
I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete.
We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed.
I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system.
As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system.
I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete.
We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed.
Overall rating
I really enjoy the ease of use that MediTouch PM offers. It is easy to enter patient information/register, and very easy to navigate through. The product allows us to enter the information we need without spending a lot of time doing it. We know in the end that our job has been done correctly, efficiently, and we can spend more time with our patients.
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We are a pediatric practice that got hooked up with the wrong EHR to begin with... so we were very skeptical of any new system. Once you have been burned you don't want to do it again. Since our last system was not user friendly and we were looking for a system with a combined EHR and Practice Management together, we were happy to find MediTouch. The best part of the MediTouch system is that there is no hardware to buy. It is all web-based, which is much more secure and much easier to use. We can use it on a Mac/PC, iPad, or iPhone. The implementation went very smoothly and the Customer Service was great!! My entire office was trained literally in a couple of days. As we needed to know something we either watched one of their tutorial videos or, if that did not clear it up for us, we called Customer Service. Another great benefit of the MediTouch PM is that we can locate payments through the computer. We don't have to hunt through EOB's to find a payment. It has been so convenient for us and we have been so pleased.
Overall rating
All thumbs up to the PM side of MediTouch! Having both sides of this program creates ease in our practice management and patient flow. Being able to see the schedule and open the charts creates the best communication between the staff and physician. The ability for the physician to code each chart individually and having it ready immediately in the claim status dashboard makes our claim processing much faster than the paper claims. Tracking and working the claims from the system and having the ability to contact customer service for help is the reason I prefer this system to any other.
The worst thing you can do is fight the insurance company and then have to fight with the clearinghouse just to get through the claim. The clearinghouse is one of the best ones I have worked with in a long time and the updates are done over the weekend so we do not loose time working on our claims. The spreadsheets and different reports help the staff keep on top of claim management better than any other system I have worked with. The important thing is that this program is all Real Time. We can verify insurance through the portal and know if there is a problem prior to the patient getting placed into the back to see the doctor.
The process of implementation was fairly quick. The longest part was waiting for the insurance company to actually get the information back to our clinic for the actual "Link" to the clearinghouse. The fact that the software is set up and monitored for all the different changes in CMS, we always feel informed and ahead of the game for the different changes that are coming down on the clinic.
The worst thing you can do is fight the insurance company and then have to fight with the clearinghouse just to get through the claim. The clearinghouse is one of the best ones I have worked with in a long time and the updates are done over the weekend so we do not loose time working on our claims. The spreadsheets and different reports help the staff keep on top of claim management better than any other system I have worked with. The important thing is that this program is all Real Time. We can verify insurance through the portal and know if there is a problem prior to the patient getting placed into the back to see the doctor.
The process of implementation was fairly quick. The longest part was waiting for the insurance company to actually get the information back to our clinic for the actual "Link" to the clearinghouse. The fact that the software is set up and monitored for all the different changes in CMS, we always feel informed and ahead of the game for the different changes that are coming down on the clinic.
Overall rating
Love It!! I've been using the MediTouch PM software since July 2010 and it's great! This system is easy to use, lots of options, and gets the job done very quickly. The staff really likes it too. Their customer service is AMAZING!! Very knowledgeable, friendly, and fast! I highly recommend MediTouch PM to everyone!
Overall rating
Our company switched to HealthFusion in January 2012. This system is so easy to use that it took us less than a week to feel comfortable with it. We didn't have any formal training on the system - just watched the on-line videos for any questions we had. At times we did have to contact customer support and found them to be very courteous, friendly and helpful. I especially like the instant insurance verification - something we've never had before. Also, the ease of scheduling is a definite plus. I would definitely recommend this system to anyone. I have been at this office for 25 years and have only used one PM system. Within two weeks I was more than comfortable using the HealthFusion system. I only wish we could have subscribed to it much sooner. Thanks for a great system!
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We are a small doctors office that looked at many different types of web-based systems for office management. We picked HealthFusion because it was so easy to understand and use. Most of the work is done for us. Whether it be scheduling or doing billing it is just wonderful! It took us a good 2 weeks to get into the swing of things, and with the available webcasts it makes it easy to look up questions that need to be answered. The software vendor was extremely patient and walked us step by step through a day and we were just amazed at how easy it is. Benefits of the system are numerous. The real time feature for benefits would have to be a lifesaver, no more waiting on hold to find out coverage for surgeries. The doctors love the fact that they can look at their schedule and we can change it from home. Thank you for a wonderful program.
Overall rating
Community Walk - in Clinic meets the family medical needs of an under-served, ethnically diverse area in Tampa, Florida. With MediTouch Practice Management software the transition from paper charting and written prescriptions to EMR & e-Prescribing has been easier than expected. Implementation has been smooth and customer support is always helpful. This is our first EMR, and we love the ease of use. The software is extremely user-friendly. The webinars are very effective for training and user tips.
Overall rating
We're a private practice psychology office using MediTouch PM Practice Management Software. We previously used Lytec before switching to MediTouch PM over two years ago. Our decision to switch to MediTouch was easy, given the number of benefits and features it has. One of my favorite aspects was simply that it is an online service, allowing us to check on things when we are away from the office. Using MediTouch PM has also helped us decrease the number of rejected claims by catching errors for us and just making it easy to use the various processes associated with running a private practice.
Implementation was quick and easy. We completed training webinars that helped explain all the features and ensured we all understood how we would use the software. We were also able to ask questions and receive quick responses. They even welcomed our suggestions for how to improve the software. I think the only issue I currently have with the software is the lack of a mobile site and/or improved functionality on the regular website when viewed on a mobile device. Overall, our small business has benefited greatly from MediTouch PM's easy and effective software. We are now less likely to make mistakes, and thus, we have increased our paid insurance claims.
Implementation was quick and easy. We completed training webinars that helped explain all the features and ensured we all understood how we would use the software. We were also able to ask questions and receive quick responses. They even welcomed our suggestions for how to improve the software. I think the only issue I currently have with the software is the lack of a mobile site and/or improved functionality on the regular website when viewed on a mobile device. Overall, our small business has benefited greatly from MediTouch PM's easy and effective software. We are now less likely to make mistakes, and thus, we have increased our paid insurance claims.
Overall rating
We are an osteopathic office and have been using the MediTouch PM system for about 4 months. The doctor has been able to personalize the system for his specialty. Learning the basics was easy, but we feel that there are some areas where the learning curve is much greater. As an example, we transferred our database into the system but pertinent information, such as insurance was not included and we had to manually add that as time permitted. Implementation was a long process. However, customer support has been very helpful in getting us up and running. They are courteous, professional and patient in answering your questions and concerns in a timely manner. We are now able to e-prescribe and our patients have the ability to use a patient portal, which was not available on our old system.
Overall rating
I work for a solo practitioner. For our practice MediTouchPM was the way to go for many reasons. We wanted to have paperless billing, which has greatly decreased workload and entering information is easy. The only problem we have is it can troublesome to change, move or re-arrange appointments. Also, wait time for customer service can be lengthy. However, I would recommend MediTouchPM to any office.
Overall rating
We are in love with this system, easy to use, verification and claims update at your fingertips. We bought the program less than one month ago, and we are still in the implementation period. However, with this program and up to now it is so easy to understand. Our practice is just fully amazed at the simplicity of MediTouch PM.
Overall rating
As a single person private practice, new to EHR - picking an EHR was a big decision, and we needed something that was simple to learn, easy to implement, and that we could start scheduling in and billing from immediately without months of training. HealthFusion has really worked well - and customer service has been very responsive to our needs. The 5010 transition wasn't an easy one for anyone - but HealthFusion does get back to us! Suggestions for upgrades have been considered and we feel confident that our future needs will be able to be met as we become more sophisticated in our practice needs. MediTouch PM is very user friendly!
Overall rating
Implementation went very smooth. The process only took me about 1- 2 weeks at the most to input all of our physicians, facilities we refer to, and all other diagnostic tabs. Jon Fraser is the initial person that I consulted with regarding the software. After participating in a demo I gave the information to both Physicians and they were really impressed. We got started immediately, and Jon Fraser is Awesome! MediTouch PM is very user friendly and watching the videos really did help the staff to learn the system and answered any questions we may have had. Calling the HealthFusion customer support is helpful when we need to ask a question and any issue is resolved with that call.
Overall rating
Our company is a small surgical practice. We had previously used a medical billing system, but still had paper charts. The medical billing side was very user friendly, but we were only able to transmit Medicare and blue shield claims electronically. All the others would print to the HCFA 1500 forms. This was very time consuming. What I like about MediTouch PM is that almost all claims go electronically and immediately upon posting the charges. In our old system, they would just sit there until I went in and sent them, which I did twice a week. So cash flow is better now. I also like the auto-post function, a real time saver! Implementation went smoothly, everyone was very knowledgeable there, and it was pretty painless.
On the down side, I thought that it was pretty difficult to learn what to do when claims were flagged, how to follow-up on problem claims, etc. We have had the system for half a year now, and I am finally getting comfortable with its use. I would say that the training could be improved, and the support could be better. However, we have benefited from the system; for one thing we were able to qualify for Medicare's "Meaningful Use" criteria. That part of the system works very well. We have already received a check from Medicare. Also when I follow-up on claims, it is nice to have everything at my fingertips, and not to have to pull a chart.
On the down side, I thought that it was pretty difficult to learn what to do when claims were flagged, how to follow-up on problem claims, etc. We have had the system for half a year now, and I am finally getting comfortable with its use. I would say that the training could be improved, and the support could be better. However, we have benefited from the system; for one thing we were able to qualify for Medicare's "Meaningful Use" criteria. That part of the system works very well. We have already received a check from Medicare. Also when I follow-up on claims, it is nice to have everything at my fingertips, and not to have to pull a chart.
Overall rating
Our practice implemented the MediTouch PM software in April of 2012. Our staff really likes how easy it is to use! One of my favorite things is that we can check eligibility right on the website. That has saved us so much time. It is also nice when we enter in new patients, to just put in their insurance and all the other areas populate on their own. The billing is so much faster and easier than on our old system. So far I have only had to call in once for help and the customer service rep was so helpful in walking me through my problem. It's nice that HealthFusion set up all of our insurance enrollments for us. It really took very little training for our staff to be able to implement the MediTouch PM practice management software.
Overall rating
We have been using the MediTouch PM system for just over a month now. The practice management part of the system has been great, and it is very easy to use. We have had minimal issues and the customer service people help with any issue we do happen to have. The entering of new patients is easy; you just have to be careful when you do not use the registration page, and just the appointment making part. If you are not careful it will create duplicate charts for a patient. This is not a big deal either as long as you know which chart you want to archive, and then it will be out of sight. Other than that we have had great luck with everything.
Overall rating
We are a very small mental health provider in a rural area. MediTouch PM has been reliable, cost effective and helpful. They were patient with us as we got things set up. We did not know much about the billing process or the language of billing.
We only use the billing aspect of the program and this has given us great comfort and relief that someone else is making sure all is in order in these changing times in the billing world. We have been with HealthFusion for over a year now and have had no problems.
We only use the billing aspect of the program and this has given us great comfort and relief that someone else is making sure all is in order in these changing times in the billing world. We have been with HealthFusion for over a year now and have had no problems.
Overall rating
We have been using HealthFusion for our Practice Management software for over 2 years now. We can easily say that is has been a lifesaver for us in terms of organization and timesavings, not to mention the amount of money it ends up saving us. Prior to using HealthFusion MediTouch PM software, we were using a non Internet based system, and we had to print and mail everything. Record keeping was a big pain, but now that we have a cloud based system we do not have to worry about storage or backup. We can easily continue to work offsite as well. The customer service is excellent and easy to deal with. Once we learned how the system worked, which was quite easy since they have videos and online webinars, things went smoothly in the transition.
Overall rating
I have been using MediTouch PM since January 1, 2012. I work in a solo practitioner office and we needed to upgrade our software, so rather than spend thousands to upgrade just the PM we opted to upgrade the whole system all at once.
As with the EHR portion of the system, we are overall happy with the MediTouch PM and HealthFusion. That said, the transition to the new system was not as easy as it was made out to be. There has definitely been some operator error and staff members that are not computer savvy, there are times HealthFusion could have been a little more forthcoming and helpful.
Moving over patient demographics did not go smoothly, however, customer service was very helpful in helping me find the glitch. Customer service is usually very helpful and friendly.
As with the EHR portion of the system, we are overall happy with the MediTouch PM and HealthFusion. That said, the transition to the new system was not as easy as it was made out to be. There has definitely been some operator error and staff members that are not computer savvy, there are times HealthFusion could have been a little more forthcoming and helpful.
Moving over patient demographics did not go smoothly, however, customer service was very helpful in helping me find the glitch. Customer service is usually very helpful and friendly.
Overall rating
We are a small Osteopathic specialty practice. Prior to MediTouch PM our office was using an older version of MedWare software. We have been using the HealthFusion software for about 10 months now, and we are very pleased. I would say that within a few weeks I was able to easily navigate the PM software and bill claims without difficulty. The online tutorials are great. If I need help customer service has been very helpful. When I have had to call customer support for a problem someone gets back to me generally the same day and will follow up when needed. For me the greatest benefit of this PM software is the time I save billing and printing patient statements. I also love the auto posting of RA's... and the great customer support! Would highly recommend MediTouch PM.
Overall rating
We are a cardiology practice with Dr. Georgina Sehapayak. I have only been at this office for about 3 weeks now, and I really don't know much about what was purchased or how long they have had the software. However, I know that MediTouch PM is very useful when searching for patient's information online and looking up their insurance data as well. From what I've heard, it didn't take the practice long to learn how to operate the MediTouch PM software. It was already implemented by the time I started working here. I benefit from the system everyday as my knowledge continues to grow.
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