HHAeXchange

RATING:

3.6

(93)

About HHAeXchange

HHAeXchange offers a cloud agency management solution for Medicaid and private duty agencies. Integrated applications for billing and payroll, HR and compliance, workforce management and mobile help users to manage clients and caregivers. The system is suitable for agencies with any number of employees or users This solution offers compliance on the caregiver, visit, and billing fronts. Users manage billing and track errors, and the system also offers ability to batch process invoices, receive electronic payments and interface with accounting and payroll systems. HHAeXchange also interfaces and communicates directly with payer-based systems. These features help users manage claim and invoice accuracy. HHAeXchange offers a configurable workflow management modul...

HHAeXchange Pricing

Starting price: 

$375.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Invoice details
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HHAeXchange Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for HHAeXchange

1 - 5 of 93 Reviews

Alvin

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

My HHA Experience

Excellent and the best i have work with so far.

PROS

Ease of work and the accuracy of the software.

CONS

Sometimes it gets frozen and makes it difficult to navigate.

Reason for choosing HHAeXchange

It seems like it responded to my agency needs very well.

Reasons for switching to HHAeXchange

Price and ease of work. It captures everything you need to make your work easy.

April

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Great Software for non-skilled services.

The greatest benefit to this system is the ease of use for our Aides.

PROS

The ease of use for our Aides is phenomenal! We transitioned them to HHA from a far more complicated system of charting. Transferring and training them to this system was very easy. One training session and they were able to effectively use it. It is so easy now for them to clock in and out, AND to complete their charting!

CONS

It is not the best system for Skilled Nursing. The system does not contain a MAR. So documentation of all medications would have to be done on paper, which is old school and redundant. We would have used this software for skilled nursing IF this feature was there.

Reasons for switching to HHAeXchange

I am told we made the switch for the ease of billing, which I personally do not do.

Linda

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2022

Bugs and Fixes

Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do!

PROS

Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed.

CONS

Military time, getting used to that has cost me money, big time.

Reason for choosing HHAeXchange

It seemed the least prohibitive, which proved to be an error, because we have had nothing but problems with either HHA or Clearcare not talking to each other, and we were warned in the beginning that there were bugs between the clearcare and HHA and they have not been fixed apparently because we are having so many problems doing what is required!

Reasons for switching to HHAeXchange

Because we were told we had to in order to get paid!

Brittany

Health, Wellness and Fitness, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

Hha review

Overall we have been happy with the software

PROS

The ease of the software and ever changing features

CONS

Customer Service can be useless at times or take forever

Reason for choosing HHAeXchange

Friendly staff, price, options

Reasons for switching to HHAeXchange

I was unhappy with the inability to customize my system

nerian

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Meet & Greet HHA

For the most part is a good software

PROS

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

CONS

That sometimes is too slow and it crashes constantly

Reasons for switching to HHAeXchange

My company made that decision