I appreciate the kindness generated from the DSL team. The quality of their product is superior and has made it easy to grow our home health service.

Flexible system access from anywhere on the planet. Excellent customer service. Every call for help was answered and my questions answer or problem solved before hanging up the phone. Every touch point at DSL is professional , courteous and knowledgeable.

I have had to adjust to electronic training with DSL. This seems to be more a con on my part than DSL.

PROS: - your administrative/supervisory staff are very friendly and approachable, the relationship they extend to your clients are more of a PERSONAL relationship rather than just purely BUSINESS - your staff listen to our concerns and very much open to recommendations and takes our feedback seriously - your administrative/supervisory staff are very much knowledgeable with changes in Medicare/JCAHO updates and requirements - your system basically produce the important things needed for Medicare compliance with regards to record keeping and proper documentation with ease CONS: - you do not provide your clients with WEBINARS or SHORT CONFERENCES on updates or big changes in Medicare requirements (eg: 2016 had multiple changes such as the star rating, changes in reimbursement or even the OASIS changes and updates) - you are not in partner with any other third party contractors such as CAHHPS or company that could help us in bench marking if ever a company would be interested ( or if you are, we were not informed) - you have so many DOWN TIMES that i personally have been experiencing and i have been receiving complaints from our field personnel (i just got a text message last night from 1 actually-- they want to sleep but they cannot do their notes) - there are a lot of nice features that are being presented by other companies, but there is a lack of encouragement from your clients to give their recommendations and feedback - very difficult to use with a tablet ( i heard it has been updated but i still receive this complaint from most of our field disciplines) - changes are being done with the system without prior notification, i have to find out about the changes when i call and ask myself BUT all in all, I love your system and most of all you administrative/supervisory staff for extending extra effort in promoting your company and making sure that your clients are happy and satisfied (Glen, April, Kathy, Lanie, Jose, Grace and Ms Fely to name a few.......) .

It helps me find all the information, promptly. There are so many uses for the program that can help us acquire new ways that will help us excel. There are new form that will help us use even newer ways to help. I can only hope more will be added to show us new ways to keep up with this modern technology.

The system does tend to slow down and the computer is too fast and then there are glitches that do appear. There is also the dilemma of when we do updates and the updates don't work and end up slowing us down. There is a lot that can be improved to make this process a lot smoother and faster. Time is a factor and its important to make sure everything has a steady pace as well.

Software is Okay, you have to input Live chat which I think is not hard to do. That has been a request of mine since 2013. The software updates or improvements are very slow as to my opinion. Also new employees find the software not really user friendly. I guess it would be about the main page which has a lot already going on upon logging in. clutter on both sides of the page makes it overwhelming to the eyes. Tech support people need to have better phones or phone lines. Their connection is shoddy and most of the time delayed.

the extensive completeness and versatility of the forms.

the main page, it is so amateur made. Not enough professionally pleasing to the eye.

Home Health Centre is highly intuitive, sensible and easy to teach to a wide range of tech aptitudes; has a very logical workflow which can be tailored to your requirements; offers a shallow learning curve for rapid deployment and field utilization; customizable reports yields results that are most meaningful and useful to you; a proactive regulatory team ensures you'll always be compliant and up-to-date; a real web-based interface (not an RDP-disguised pretender) decreases the limitations brought on by on-premise servers, VPNs, and finite license resources. Tech support is more than able to help - they are eager to. Beyond assisting you find a solution to whatever challenge you throw at them, they follow up afterwards to make sure that it stayed fixed to your satisfaction. If your home health agency doesn't have any EMR software at this time, you have to seriously consider HHC. If you're having challenges with your current EMR software, you owe it to yourself and your agency to take a hard look at HHC as a viable solution.