HomeTrak Companion Software


 

HomeTrak is a hosted, cloud based extremely user-friendly, powerful software solution designed to help support the needs of private duty agencies of any size, from small startups looking to build their client base to seasoned home care agencies looking to streamline and optimize scheduling and business management operations.

With more than 11 years in the home care industry and over 1200 in North America, HomeTrak has become an industry leader for private duty organizations. HomeTrak Companion offers everything necessary for a successful home care business: powerful scheduling, a built-in CRM and telephony time keeping system, as well as seamless integration with existing systems like accounting.

At the core of the solution is its flexible scheduling system. HomeTrak Companion recognizes the importance of simply getting the right caregiver to the right place at the right time. By allowing users to create detailed profiles, agencies can quickly match caregivers and clients based on skills, compatibility and more, leading to increased client satisfaction.

The software's telephony option eliminates time sheets and time-consuming payroll data entry by letting caregivers clock in and out using an 800 number, while the built-in CRM and reporting tools offer businesses complete visibility into office management operations.

HomeTrak Companion integrates with a variety of business applications that you may already have in place: payroll, billing, mapping and more. The software's new Drop box interface lets caregivers access scheduling and contact information from their mobile device.

HomeTrak Companion is a scalable, affordable solution for private duty and Medicaid agencies of all sizes.

 

HomeTrak Companion - Caregiver Suggestion
 
  • HomeTrak Companion - Caregiver Suggestion
    Caregiver Suggestion
  • HomeTrak Companion - Client Module
    Client Module
  • HomeTrak Companion - Client Schedule Calendar
    Client Schedule Calendar
  • HomeTrak Companion - Main Menu
    Main Menu
  • HomeTrak Companion - Management Reports
    Management Reports
  • HomeTrak Companion - Relationship Diagram
    Relationship Diagram
Supported Operating System(s):
Windows 8

4 Reviews of HomeTrak Companion

 

from Hearthside Home Care, Inc
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent for customer service and ease of use

Ease-of-use

HomeTrak walks you through it. It is a non-complicated product.

Functionality

The integration of functions, contacts, etc. and the ease of use meet our needs.

Product Quality

It's well-thought-out and easy to use. It's always up to date, and they have unbelievable customer service.

Customer Support

Great customer service. No question is too small. They are available for an emergency even on a holiday.

Likes Best

It's reliable, user-friendly, and always up to date.

Likes Least

Having been a customer almost from its start, we have noticed that it has stayed up to date. The desktop combined with the mobile app is a win-win. The learning curve for new staff is short, as it guides you through everything.

Recommendations

Ask their customers to share their experiences. Find out how long the customers have stayed with them. Try a demo. Take it for a ride.

 

from Senior Alternatives
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Owner of home care company.

Ease-of-use

It's very easy to use. My whole staff picked it up right away.

Functionality

It meets our needs perfectly, and when it doesn't, they go out of their way to tailor the program for us.

Product Quality

It has been perfect for what we need. And when we have needed adjustments for our specific needs, they have gone out of their way to accommodate us.

Customer Support

We combined our care management program and our home care program with their fine support and intelligence.

Likes Best

I have had this product for 9 years. They are reliable and always there in a pinch. We love their staff. They are knowledgeable and always patient. They have always gone out of their way to meet our personal needs.

Likes Least

I have never had a problem with HomeTrak. They are always flexible and ready to help.

Recommendations

Make sure the vendor is honest and has been around for many years.

 

from Age Advantage Home Care Services
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Owner/Administrator, Age Advantage Home Care Services

Ease-of-use

Remember this mantra: training. All the demos, help files, video, audio, and static modules are presented to make any transition smooth.

Functionality

There is much more functionality in this product than what we are using.

Product Quality

The biggest plus in the quality arena is that the software is backed up by their technical support.

Customer Support

I couldn't be happier with HomeTrak's customer support. They call you right back, are accessible via email, and can remote right into your PC to see what's happening in real time. I especially like that capability because I am rather a control freak, and I like to see what the process is to fix something.

Likes Best

HomeTrak Companion is easy to use and compatible with a variety of PC and Mobile platforms. Customer support is the best I've seen from any product or service vendor in a very long time.

Likes Least

What I like least is that the mobile application is not as robust as the full version. It could use more functionality, such as determining when a caregiver has clocked in through Telephony. That would be so ideal.

Recommendations

Training is the key to accessing the full potential of this software, and HomeTrak provides the consumer with a multitude of different training methods.

 

from Best Care Nursing Services

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a small home care agency specializing in TBI and SCI patients. We have been using HomeTrak since 2009 and have been very impressed. They continue to come out with fantastic upgrades and improvements that have been beneficial, and help make the program run better and better each time. Support is excellent, always returning calls in a timely manner. The program is easy to learn and is very user-friendly.

HomeTrak has streamlined our scheduling, payroll, and billing and made the process so much easier. The only aspect we wish was more developed was the care plan area - it would be wonderful if we could do some more case management type activities within the program. It sounds like they are releasing some updates soon that may give us some more functionality in that area, though!

 
 
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