Igea HHC Software


 

Igea Home Healthcare software by Procura is a cloud-based solution for home health agencies. It assists organizations of all sizes in managing patient care, billing and remittance, and regulatory compliance.

Features include intake management, orders, scheduling, OASIS management, point of care, as well as reporting and billing, payroll and HR, accounts receivable and both DDE and EDI connectivity to Medicare.

Igea is HIPAA-compliant and accessible from any Windows-based device with internet access. All critical data is encrypted and backed up at two separate locations.

Igea cross checks every medication to reduce claim rejection, and verifies that each physician has a valid NPI.

Included in the subscription pricing are updates and upgrades, tech support and unlimited training. Igea provides support in both English and Spanish.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 8

23 Reviews of Igea HHC

 
Software Advice Reviews (16)
More Reviews (7)

Showing 1-16 of 16

from RM Home Care, Inc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Too complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product may be good for some users. I could not use it because of several issues: as a QA I'd have to use the feature that is only compatible with Internet Explorer. As MAC user, I had to purchase and install a software that enabled me to use IE (Parallel desktop) but significantly slowed down all the other applications. Fonts are too small and could not be enlarged. Some tasks have to be completed in different components of the software. You won't be given an opportunity to discover all that because the sales people will not grant you a guest access unless you sign the contract (!).

Pros

Price is competitive

Cons

Too time consuming to perform even a simple task. Fonts are too small and can not be enlarged nor does the screen. Have to switch between two different components to complete the entire QA process. Demo and presentation do not give a clear and honest review of the software, and all the cons are being discovered after you sign the contract.

Advice to Others

Do not use this software if you're used to IOS and not Windows. Request a training and/or guest access BEFORE signing the contract. Request a contact information of person responsible for cancellation BEFORE signing - because after you signed the contract, you won't be given this information.

 
 

from First Choice PT
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

poor performance throughout

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using this product as a physical therapist through a local home health agency. The product is designed poorly and is not user friendly at all. I am currently using another EMR for outpatient and nursing home work with our PT group. I have found it to be superior in every way. The reports and tracking on IGEA are formatted and organized poorly. None of the data flows through from one visit to the next. IGEA even requests that you fill out the diagnosis again on every visit? You must enter start and stop time twice on every single visit? This leads to errors and compliance issues. This is a system designed by dinosaurs. I have seriously considered ending my contract with this home health agency due to their horrible software. The selling point of documenting offline does not work for us with devices that I was told were supported and now am told are not. Horrible system I hate it.

Pros

nothing

Cons

Devices that I was told were supported before purchase I am now told are not supported. No flow of data from one visit to the next,

Advice to Others

Run away from this product

 
 

from Alturas Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Igea is the best idea!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Igea is easy to use and allows for creation of custom forms. This was useful because it allowed our agency to not have to retrain staff on new forms.

Pros

The ability to customize is ideal.

Cons

The price is somewhat high but works.

Advice to Others

Try the software and really use it.

 
 

from Equilibrio Home Health OF Virginia
Specialty: Therapy / Rehabilitation

Phenomenal EMR system with great support and user friendly for long t

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The layout of the product is very easy to figure out and streamlined which makes the admission process and billing process much easier. The online videos help with getting familiar with performing the tasks needed in the office to submit billing and to write orders interview notes. The support is very helpful and accommodating with scheduling.

Likes Least

There's nothing so far that I can take out, except making some of the tabs stand out more especially once you're in an admission note and creating alerts within visit notes and evaluations for clinicians to see on protocols that doctors want for their patients or important information that needs to be conveyed to the visiting clinician.

Recommendations

Before evaluating the software you need to check out the videos and look at the software as a whole to see what it offers and then make sure that you are able to grasp the admission process and work through the billing process. Becoming familiar with shortcuts also help with your appreciation of the software as well as the advancements.

 
 

from Nebraska Home Health Care
Specialty: Hospice Care

Igea HHC Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use, portability, customization, layout is friendly, able to be used by all levels of providers. Easy billing cycles.

Likes Least

None - very easy to use - good platform - I like the live chat with support.

Recommendations

Good value, customizable, can use on multiple platforms, able to upload pictures, documents electronically - no need for paper!

 
 

from Marilu Home Health
Specialty: Home Health Care

Self Explanatory and Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product Igea is extremely easy to use. Its directory is self-explanatory, and it's easy to accomplish or search for what is needed. The system is very consistent with its speed and the process to finish work. The quality is top-notch! Everything is really professional, and the printable work is very nice.

Likes Least

Any problems I had were resolved quickly by calling customer support.

Recommendations

My recommendation for anyone is to work with Igea in every category from billing to human resources, etc. You will see that Igea Software is an overall complete software.

 
 

from Rest Easy at Home Health Care Agency
Specialty: Home Health Care

Great software, and everyone is so helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love IGEA. Everyone is so helpful!

Likes Least

I have nothing but praise for the company. Any time I have had problems, I called customer support, and they were able to help me.

Recommendations

When you're evaluating other software, make sure they have backup storage capabilities, not just onsite, but in multiple places, and that they have the best protection software. Their support call center has full knowledge of the product. The instructor of the company feels comfortable teaching this to their employees

 
 

from Lighthouse Home Health
Specialty: Home Health Care

Thinks outside the box to meet our needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like their willingness to understand the industry I am in and the regulations that govern our industry. They are also willing to adapt their software to make compliance with industry standards as streamlined and effective as possible.

Likes Least

I have thoroughly enjoyed forming a business relationship with the people of Igea.

Recommendations

Igea has played an integral role in launching our business forward, and their willingness to think outside the box in not only meeting our needs, but in working at understanding them as well, has set our business apart from many others.

 
 

from Heart Home Care
Specialty: Home Health Care

I love Igea

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love Igea. I found out about Igea from Google while doing some research when I first started my company in 2009. When I spoke to other agencies and users of medical software, they encouraged me to go with a company that has a good customer support system. I chose Igea because they are always available for questions and concerns. Igea is the only software company I have utilized, and I'm glad I made that decision. They always have the latest updates and are constantly trying new ways to improve and make the software user-friendly. There are so many features in Igea, we are still exploring them all! I highly recommended this product for three reasons: 1) great customer service, 2) user-friendly, and 3) always updating the software to make it even better than it already is!

Likes Least

There is no feature or functionality that I don't like about Igea.

Recommendations

Customer support is really important. Find software that can give you that. Also, it should be user-friendly software for people in the office and in the field.

 
 

from Four Corners of Utah

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

The Home Health Care company that I work for is unique. The insurance we work with is not mainstream, so when we started looking into switching to a database we had a lot of trouble finding one that could handle our insurance and reporting requirements.

We started off with a different company. While they were selling their program to us, they were very attentive and seemed willing to help us figure out how to tweak their software to fit our needs. However, that all changed once we signed our name on the dotted line. Their technical support either would not return my call or could not understand my situation, so I couldn't receive and help from them. When I attempted to contact the marketing agent for additional help, he would never return my call.

One of our sister companies found IGEA and asked that I attend a demo with the thought that we might switch companies. I have to say that, going into that demo, I was not hopeful that it would be any different. Needless to say, when Eileen called for our appointment, I had a bit of an attitude.

That changed almost immediately. The layout of IGEA was so smooth and easy to follow. Everything needed was right there. As she progressed with her demo, I was more and more impressed. Everything was easier than the other system, and when she showed me their scheduling, I was sold!

Since we have signed on the bottom line, my marketing agent has called and emailed several time to make sure everything is going well. She has returned all my calls, even while traveling. On several occasions, she has taken the time out of her busy schedule to walk me through any and all problems, and she doesn’t get off the line with me until I understand how to precede.

When I have contacted IGEA’s technical support department, I have gotten a response within a couple of hours. They are helpful and stay with me until either I understand or we work out my issue. It has been wonderful working with such attentive and helpful staff.

My company covers a four-state region, which led to some additional coordinating when it came to scheduling our training sessions. IGEA was helpful and accommodating. Because of that, the training was easy for everyone to attend. Our trainer is great! She has been very thorough and makes sure we all understand everything before she moves on to the next section.

I couldn’t have asked for better. Over all our experience with IGEA has been wonderful and I would be pleased to recommend them to anyone looking to move into the EMR world.

 

from Total Care Home Health Agency

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our agency's experience with MY IGEA software has been a pleasant one. We haven't experienced any technical difficulties with the program. The costumer service/support has always been available and helpful. The program's features are extremely easy to use, and the tutorials facilitate the usage of the entire program as well as any new additions or changes that are made to it. Overall, our agency couldn't be more pleased with the program!

 

from Total Patient Care, Inc.

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Quality work and user friendliness is why I chose Igea. From the beginning they were very organized and easy to work with. All of my staff was able to learn Igea quickly compared to other software programs I have seen. Whenever we needed customer support, the representatives were always available and went through step by step whatever needed to be solved. They never just gave us instructions and hung up. The whole experience has been great and I am happy with a system that can combine the clinical with the financial aspect of my business, which makes both run more efficiently. Their best qualities are friendliness, professionalism and fast, yet good quality service. Thank you very much for everything to Pablo Buki and Luciano.

 

from Master Superior Home Care Services, Inc

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

The edge of our organization is to have the best health care software available today, with the advance technology, IGEA constant innovation bring more patient care point from any locations and facilities coordination of care 24/7.

Before we made the decision to buy any software, we saw many demonstrations of different application and systems in the industry. Out of numerous demos, IGEA earn our expectations and gave us the resources to manage the agency from head to toes.

We have only used IGEA and would never change it for anything else.

We are one of the very first home health agencies in Miami to use IGEA, since 2005, Were currently use IGEA 5. Implementation of the system was fast and done as easy as 123. Professional technical representative on site through the process. Software is simple easy to learn, window based, and friendly by just pointing your mouse and click. Always received great support from professional technical operators.

 

from Professional Care Home Health Agency, Inc.

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Igea software allows me to organize my agency’s super busy schedule because it includes a graphical and easy to use scheduling interface and features automatic scheduling capabilities. I can easily create each caregiver’s schedule and print the Employee Schedule Chart and Daily Activity Records very easily.

 

from Sky life Home HealthcareServices

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

With Igea software efficiently communicating with the caregivers in the field is very easy. With Igea's Point of Care, the caregivers now can deliver their assessments and clinical notes from each patient's home, expediting the submission of bills and receipts and making the process super fast.

 

from Loving Care To You

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Igea HHC software is very well designed and easy to use. We were up and running after a few short training sessions. Their technical support is great, and they also take their client's feedback seriously. There were a few feature requests that I suggested. I was pleasantly surprised to find out that my requests were rolled into the software just a few weeks later. WOW!

 
 
Write a Review